I've been to this store a few times with my daughter, and she really enjoys coming here because the clothes are cute and trendy. The store itself is on the smaller side, and it can feel a bit messy. The shelves and tables aren't very organized, so sometimes it takes a while to go through everything. The biggest issue for me is the customer service. There are a few employees who seem friendly, but most of the time, the staff don't come off as very welcoming or helpful. It can feel a bit uncomfortable, like you're being watched or judged, which makes the whole shopping experience less enjoyable. That being said, the clothing quality is pretty decent, and there are definitely some cute pieces if you take the time to look. I mostly come back because my daughter likes it, otherwise I'd probably just shop online or look for other stores with friendlier service to avoid the in store experience. read more

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If I could give one star I would. The cashiers in there are really snotty came in there to buy my daughter something and I never wanna walk back in there person at the register. His name was Ashley. TERRIBLE CUSTOMER SERVICE SKILLS read more

Horrible experience. Everyone working here is too young and there is no real adult supervising how this store is run. The dressing rooms were closed because they didn't have enough employees to keep them open. When my daughter tried to try a sweater on over her clothes, she was told that wasn't allowed. After speaking with a manager about it, the dressing rooms were finally opened but the girls who opened them had a terrible attitude. They then asked my daughter and her friend to leave their purses outside while trying on clothes. Purses? They were the mini Coach purses. I have never heard of that before. Shopping bags, yes. Purses, no? And to add insult to injury, two people came in after them and they weren't asked to leave their purses outside. After calling the two young workers out on it, they argued with me about it. I then asked for another manager and low and behold...she was even worse. Her name was Kat and she looked all of about 22 and she told me that I should be happy that we opened the dressing rooms. She would not address the inequity in the policy when it's made up and only told to certain shoppers. She was unbelievably rude. After leaving, I found out from my daughter's friends who were still in the store, that the whole store turned into a high school gossip fest where all of the employees were talking about "the mean mom who asked for the dressing rooms to be open and called out their BS policy about leaving purses outside of the dressing room." They were unprofessional by speaking about it at the dressing rooms, registers and on the floor where my daughter's 8 friends were still shopping. I emailed their corporate customer service the next day to express my disappointment with the store and to suggest they provide better employee training and it's been almost two weeks and no one has responded. All makes sense now. read more

I just had one of the most unpleasant retail experiences at Brandy Melville in Irvine Spectrum, and it honestly left me shocked at how blatantly unprofessional the staff were. From the moment we walked in, the attitude was cold and dismissive. The employees were not only uninterested in helping customers, but openly rude--rolling their eyes, whispering to each other, and making it very clear that assisting shoppers was the last thing they wanted to do. At one point, we even overheard them speaking negatively about other customers, which is completely unacceptable in any customer-facing environment. What makes this even more disappointing is that we've been loyal customers of this store for years. We've frequented this location regularly and have spent thousands of dollars here over time. To be treated with such disregard after that level of support is incredibly frustrating and frankly insulting. What stood out the most was the complete lack of basic courtesy. No greeting, no offer to help, no attempt to create a welcoming atmosphere--just an air of arrogance and indifference. It felt less like a store and more like an exclusive club where customers were an inconvenience. We came in ready to spend money, but quickly realized our business was neither valued nor appreciated. And while it's obvious the staff couldn't care less whether people shop there or not, the bare minimum expectation is to at least pretend to care. That standard wasn't even met. Needless to say, we won't be returning. There are plenty of other places that actually respect their customers--and that's where our money will be going. read more

Brandy Melville - Irvine Spectrum location. Terrible, immature employees - Accessories Near Me - Irvine, California

Lady checking me out was very rude, but that's not very suprising for this location. I was going to pay to cash and she rolled her eyes at me.. just very unpleasant person. The store was also a mess but it does get really busy in there. read more

Brandy Melville - Rude employee - Accessories Near Me - Irvine, California

Absolutely appalling behavior from the associates. I had two items in my hand ready to check out when i overheard a small girl, maybe 9 years old asking if they sold dresses. The associate at the register said yes and when the girl asked for help finding some, the associate laughed and mocked the question to her coworker directly in front of the little girl. I immediately dropped my items and left. We all know what it's like to be a young girl and have your esteem and confidence ruined by someone. As a manager of a retail store, I could not imagine my girls treating anyone that way, especially a child. Disgusting and not worth supporting a business that knows they have these issues and make no effort to have better, properly trained workers. read more

The employees here are so rude and have zero social skills let alone customer service skills. Also there's a line to get into the store and they only let in a certain amount of people at a time yet it's still extremely crowded and hard to navigate once you get let in. Fitting room lines are long and the employees don't care about groups of girls cutting to the front of the already long line. But at least the clothes are cute, relatively affordable, and there's a good selection I guess. Nightmare shopping experience though. read more

Super warm and messy store, but kind employees!! When first walking into Brandy Melville, you will become overwhelmed because it is FILLED. I have only walked in during weekends and holidays, but sometimes it isn't worth it due to the messiness and the body heat from everyone. The racks are not organized, the hangers seem to have cloth falling apart, most of the folded clothes have random clothes thrown on top of them, and the dressing rooms are filled with dust bunnies. I feel like it's definitely due to the busy environment. There's also a free sticker bucket near the cash register so you should for sure get your money's worth with Kewpie stickers, Nashville stickers, and Brandy Melville stickers. I was worried that the employees would be rude since Brandy Melville is known for having rude employees. However, everyone I talked to was kind despite the busyness of the store. The store definitely has a great selection, but I feel if you're looking for certain items, you most likely won't find it. I wanted to see if the store was worth going to so I could avoid the $10 shipping, but I honestly think shopping online is better than coming here. read more

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Terrible management and lazy workers. Closed down the dressing rooms today because they didn't have enough workers to put the clothes away. They had about 8 girls running the registers and 4 girls in the dressing room. Lots of mothers and daughters leaving frustrated after gathering all their items only to be turned away. How are the girls supposed to know how something looks if they can't try it on? We could see the empty dressing rooms but nobody was allowed in there. The irony of everyone just dropping their selected items at random places within the store as they walked out rather than having the opportunity to try them on and then purchase them (or even leave them in one place) was hilarious. Terrible management. What a waste. read more

This was one of the worst shopping experiences I've ever had. From the second I walked in, the employees made me feel like a criminal just for holding clothes in my hand since a lot of their items (like tanks and underwear) don't even have hangers. I grabbed a few jewelry pieces to see them closer and compare the gold hoops and the entire time I could literally feel one of the workers with red shorts breathing down my neck, staring over my shoulder like I was about to steal (mind you they are literally like 5 bucks each). To make it worse, I was carrying a Barnes & Noble bag with a vinyl I had just bought, and apparently that was enough for every employee in the store to follow me around like a pack of evil mean girls. Not once did anyone offer to help or ask if I needed a fitting room, they just hovered, whispered, and stared at me. It was creepy, humiliating, and beyond unprofessional. Instead of hiring girls whose only job seems to be making customers feel watched and judged, maybe hire actual security or train your staff to treat people with basic respect. I ended up so uncomfortable that I put everything back and walked out. Complete waste of my time. I'll never shop here again, and I'd warn anyone else: if you come in with a bag from another store, prepare to be treated like a thief read more

Just a swarm of girls who aren't even "girls girls," talking sh*t about everyone customers, employees, doesn't matter. Everyone acts like they're the sh*t, meanwhile they're not even the fart. Plus everyone's wearing the same outfit. OC girls really out here with a god complex and they're terrified of having their own style/personality. read more

Checking out was so nice! The employee made me feel very welcomed, everyone knows the Brandy shoppers are stuck up but other then that I had 0 issues. So far the nicest Brandy in socal read more

As much as I enjoy having a Brandy Melville locally to shop at, the service at this store is not great. On a couple of occasions that I had shopped there, the staff had the fitting rooms closed off and never provided a proper reason as to why they were closed. Some staff said that the fitting rooms could be closed for even "the rest of the day" which I found kind of absurd given it was around 1:00 during one of my visits. Since this store just recently changed their return policy to only exchanges or store credit WITHIN 21 DAYS, I wanted to make sure that the clothes I had chosen would fit me so I wouldn't regret my purchase. I attempted to try on a couple of the items that I picked out over my own clothes, until one of the staff said that it "wasn't allowed here." Sincerely, what else should I have done? Just look at the item that has one size only and immediately know it would fit me? The logic the staff use to run this store is not efficient and I can no longer look forward to shopping here. The one star is for staff keeping the store somewhat clean considering it's a busy store. read more

I was shopping for my daughter who sent me a pic of the shirt she wanted. It is a simple white tshirt. When I went in during a weekday morning, the store was not busy at all. There were probably 5 employees. I went up to one and showed her a pic and asked her if they had the "Hailey shirt" She told me they don't use names like online and I could try to match the sku number. Instead of offering to help, she expected me to go around to every white shirt and try to match the sku. Mind you that this girl is not busy at all. So I had to go around the store trying to match and find the right shirt by myself. This place needs happy, helpful employees read more

These girls were so RUDEEEE I cannot believe their attitude towards me and my friends! We went in there and this Emo employee look up and down at us with an ugly expression on her face. And the employee at the dressing rooms was so disrespectful towards me. The cashier TOO, she basically threw the bag at me. read more

Bought a shirt, took it home, realized there was a hole. I accidentally cut the tags off and they would not return it. It was my fault that I cut the tag off, but the quality of the products are not great for what you pay for. Check every inch of your garment before you take the tags off. Plus, they only give store credit for returns, even if the item is damaged . Low quality, high price. Not worth the hype. read more

I ordered clothes online the return policy states you have 30 days to return items. When I went there they said I could only receive store credit. I showed them the policy I read online that doesn't say that.. this young brunette wearing glasses was extremely rude and argued that it does state that. Very short and dismissive temperament not nice at all. No customer service skills. Not to mention she wasn't even the person helping me she just thought she would chime in to be rude. The blonde girl helping me was polite and apologetic said "sorry I know it can be confusing but they won't let us do anything but store credit" much better customer service. Just being kind goes a long way. 1star for the other rude cashier read more

Brandy Melville - That's the return policy on line.. so in case anyone else gets confused this means if you return in school they won't refund you - Accessories Near Me - Irvine, California

Worst Brandy Melville store I have ever been to sadly. It is understandable for a messy store knowing how busy they get but the workers are something else. The girls working are no help whatsoever and racial profiled one of my friends. They asked to look in her bag and after nothing being found, they did not even apologize. I asked one of the other girls working for her name, I believe it was Emmie. Very sad experience and will not be coming back after what they did to my friend. read more

Genuinely such a horrible experience here :( The employees were mean and seemed super judgmental which is sad because I was super excited to come in today and buy something after walking around the super crowded store and getting shoulder-checked a few time by some employees, I went to wait in what seemed like the line for the dressing room for 15 minutes and then realized that some girls in front of me were trying things on in line, another girl then told me that they had closed the dressing rooms but weren't telling anyone, just letting everyone stand there waiting. so I decided to try a couple of tops on quickly over my shirt, so I could make sure they worked and just go buy them then an employee came over and was extremely rude about me trying things "on the floor" and said if I damage it I would have to buy it (which I don't know what she was insinuating there but it was in such a demeaning tone) But she had only said that to me and not the other girls that were smaller than me and trying on things in line as well? I'm literally a healthy, size small as well but have never been made to feel more uncomfortable ever Ive never written a negative review about a place but it was just weird and made me feel terrible. Save your money or go to a different brandy, it sucks to see that so many people have had a similar experience. read more

Worker complimented my shirt and solved my childhood insecurities. the shoppers in this store make up my personal nightmares but good picks here if u can fit their clothes. Busy on weekends read more

I LOVE this store so much hands down. They have good clothing on graphic tee or plain simple tee along with cute dresses. They also have hoodies that is one size, but very comfortable & I mostly love their sweatpants a lot there. I usually come for their scrunchies it's only $3. The service was good, but the employees are nice and friendly. The price point depends on which item you get such as clothing, scrunchies, dresses, hoodies, and undergarments. The cashier was so nice and helpful. I would definitely come back here for their clothing & scrunchies. read more

Brandy Melville - Scrunchies & free pins - Accessories Near Me - Irvine, California

Usually I love brandy, I've never had a problem with them but I guess that's when I go in tight clothes! Today I walked in to exchange some things and the cashier asks me why I wanted to exchange, I kind of stuttered because I wasn't prepared to answer that, I just didn't like the clothes. But before I could say that she goes "doesn't fit?" And chuckled at me. I know it's probably a selection on the menu of the computer but there was no need to chuckle at me.. I've always heard about people being fat-shamed in brandy but I've never encountered it until tonight.. I wish I could leave 0 stars read more

if i could leave no stars i would !! this is my most local brandy and typically my go-to, although it's always extremely messy they tend to have a good selection and have never had an issue there up until today... my little cousin is from out of state where there is no brandy near by so she always looks forward coming to visit and going to this brandy as well so i decided to take her and my little sister to shop around. As i let them do their own shopping i went my own way as well and shortly noticed the employees had started to follow them not only that but were whispering to one another a blonde girl in a green cardigan and a ginger haired girls as if it was high school and they weren't at their jobs lol. Having noticed I went up to my younger sister and cousin and as soon as i go up to them they tell me that they felt very uncomfortable these two girls kept following them and pointing at them etc. so I asked to speak to the manager because at the end of the day what is that type of behavior that your employees are giving to consistent customers?? The manager was completely dismissive it felt like to the situation and just kept coming up with excuses lollll and when asked what else we could do to ensure this doesn't happen she said she was the only one we could talk to but also wasn't taking us seriously. She also told us it had nothing to do with our specific party honestly making it feel like it was race thing or bc of their age or something nonetheless they were there to shop not be thief's! worst experience ever read more

Really rude blonde with hoop earrings and too much blush who was working the dressing room today. She had zero customer service skills and would not communicate or answer a simple question. She just stared rudely. She's not pretty enough to be acting like THAT! read more

I saw a top online and the workers were so friendly. I know Brandy workers get a bad rap, but Kat and Zoe were seriously the best! I asked Kat if she could help me find the shirt, and she immediately found it for me. Zoe checked me out and was very kind and talkative asking me what my plans were for the day. I've been to multiple Brandy locations and this was the best service hands down. read more

I tried a couple tops on and as I was taking pictures I noticed an employee climb on a ladder and look into my dressing room. Very weird and creepy!! We made eye contact and she continued to stay on the ladder and look around. read more

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Beautiful clothes but if you don't want basic people fighting over a white tee when you're trying to get past don't go here. It's VERY expensive so if you're on a budget don't buy from here. Service is good they're shy but the people that shop here are annoying asf.#FIRE read more

Had a pretty bad experience at Brandy Melville. I was at the register holding two shirts, double-checking my items, when the cashier (Maddison) literally ripped them out of my hands before I could even give them to her. She had a visible attitude the entire time and even rolled her eyes at me. Super unprofessional and uncomfortable -- maybe if you had a bad day don't take it out on others? just a suggestion:) feel better! read more

A few things to consider when shopping at Brandy Melville is the overall selection of the store. Brandy is known for targeting on smaller shaped women for their clothing, not making them the most diverse store, although I have noticed that the value of their clothing is very reasonable, aiming for around $14-$32. I've bought a couple pieces from their brand and I have to say they are very high-quality and I enjoy mixing and matching the clothing. Each piece that is made is super soft and I would highly recommend checking out the store. I didn't get the best taste of service there, but from what I can tell the store gives off very casual and comfy clothes that are affordable. read more

The little girls working last night on 5-24-25 at the Irvine spectrum location are absolutely disrespectful! I will never come back to this store! It's really a shame because the clothing is actually really cute. I was checking out with my daughter and asked the employee to check and help us find a price on some gold hoops my daughter liked. The employee never responded and just pointed at the price on the item instead of saying "yes, absolutely let me help you check the price." Managment has to step up! Customer service training is something you should invest on. read more

rude employees. makes the shopping in there unenjoyable like you just want to leave after a few minutes.

Overall environment was very unfriendly. No one helped us at the fitting rooms. No one greeted us and the employees just glare at you while you shop. The girl who was running the register was very unprofessional. She spoke so quietly that I had to ask her to repeat herself numerous times. I knew brandy had a bad reputation but I was disappointed. read more

Never go into brandy expecting good customer service. If you're gonna choose to shop there go in get your clothes ignore the workers and leave. Treat them the way they treat you that's the only advice I have. read more

TERRIBLE customer service. The workers there are so rude and unhelpful. They knew nothing about the brands return policy & told me I had to call the help desk to ask about them. Will not be returning due to the poor shopping experience here. read more

Girls at the cash register were rude. I thought I almost made it out with a good experience because at least the employee who helped me in the fitting room was nice with the way she handled helping me. But sadly, my experience at the end made me feel low... ugh. I was standing in line while the two girls at the cashier were chatting and they both stared at me, then finally called me up after about a minute of me standing there. They continued to chat with each other (with curse words thrown out so casually) as one of the girls was scanning my items. I said "thank you" in the nicest tone just to stay positive, and she said "yeah" then continued to talk with her friend. No eye contact or anything. I know this isn't the worst experience based off other reviews but dang the service could easily be nicer if the girls hired had a better attitude/were raised better! They really do not need to lean into all the toxicity that brandy melville reputation already has. I just want to buy the clothes and not feel bad about going into the store read more

How do they never have good customer service? The Asian girl working fitting rooms Sunday night on 1/19 was so useless and rude. I asked the price of an item and was responded with "I don't know but you can ask the cashiers." Hello???? She also told me we can't try on boxers and just took them from my stack and said she would give them back after. Surprise! She never gave them back and had the worst attitude. Please hire and train better. The stereotype for Brandy Melville workers is insane. read more

I went in with my friend and I was not happy with the environment and stares I got from the employees. So I bought my item and I give it to the employee and she said 8.50 and just wrapped up not even a thank you or how are you Terrible service but stuff is cute will be ordering online until u can get a employee with a brain read more

Alyssa and Belan were very helpful! I was looking for a pair of shorts and they were very friendly and pointed me right to what I was looking for. read more

I came here to buy a new outfit and ended up buying a new outfit, some new pajamas and underwear. The pajamas I wanted were too high for me to reach so I asked an employee to help me and she was able to get them down right away. I was a little confused when it came to the dressing room because no one was over there at first, but then I just asked and I got a room to try on my clothes. The underwear I obviously couldn't try on, but it still ended up fitting after I bought it. It was a fairly easy shopping trip and I really enjoyed the clothes that I bought. The style is sort of basic but still very cute. read more

As I was checking out ONE sweater with the cashier, she already seemed rude from the start and I just ignored it since I already know how these workers are. This cashier had dark brown curly hair and caterpillar like eyebrows. Instead of handing me my bag like a normal person would, she threw the bag at me on the counter and in the fakest tone said, "Have a good one." I was in disbelief and just walked away but that is no way to treat a customer. I'm sorry but I don't know how you'll get through life with that attitude Never coming back to this store with racist and judgemental workers read more