I was visiting with my husband for a conference he was attending. He suggested I spend my empty Saturday shopping and chose our hotel for its close proximity to Fashion Island. They had an extensive beauty and fragrance department, and a pretty good shoe department. What was disappointing was that no one in the beauty or fragrance department acknowledged me. I wanted to spend some money, but when they didn't look at me, I sniffed some perfumes, took pictures, and ended up ordering what I wanted online. They had several people in the shoe department. They at least greeted me, but I had to circle around multiples times, find a shoe, and then ask for my size. Tim was great! Apparently, he's been around at NM for decades and is very knowledgeable. He helped me purchase a pair of Dior sandals and helped me order a pair of Prada sandals from another store. Five stars for Tim! The Louis Vuitton experience was...odd. There were four or five associates huddled together. A guy broke from the group to greet me. I wanted to see multiple items and make a purchase. He helped me try on a purse. Then, I wanted to see multiple items. He went off to find them, but none of them were in-stock. Most stores will at least offer to order online and ship to you, but not here. The associates all gathered around a door entrance because one of the employees had their dog at the mall; a family member brought the dog to the store to see the sales associate. While everyone fawned over the dog, Bailey, at the door, I meandered around the store looking like a fool. After the dog left, one of the associates was like, "HI! Let me know if you need some help! Feel free to browse and try stuff on!" I was like...I've already been here for five plus minutes, but okay. I responded with, "Oh, thank you! The items I want are not in-stock." She replied with, "Oh, okay! Feel free to look around!" What?? Okay, anyway... I had an amazing experience with Nathan at CHANEL, but I plan to write a separate review for him. Nathan and Tim made my experience at Neiman's better. Otherwise, this would be a three-star review. Overall, the store has multiple departments and an extensive selection for everyone. Landing a sales associate may be hit or miss, so hopefully you'll get lucky! read more

Trang gave me such an amazing experience! She introduced me to a new skincare line, Cle de Peau, and it is truly luxurious. Everything felt so high end and beautiful, and she explained it all in a way that was easy to understand without feeling overwhelming. She also helped me find two perfect new lipsticks from Chanel. They were shades I wouldn't have picked on my own but ended up absolutely loving. Trang really listens and has such a great eye. She made the whole experience feel relaxed, thoughtful, and special. I'll definitely be coming back to see her again! read more

I'm giving this rating for the Chanel boutique. I recently walked away with my first Chanel purses (ended up purchasing two on separate occasions). Each time I've visited, every associate has been incredibly kind and helpful. They've been patient with explaining any questions I've had on each bag. They also took the time to locate and share the bags that I wanted. Follow-up has been great and when I'm ready for another purchase, this is the boutique I'll be returning to. read more

Neiman Marcus - She's beauty and she's grace - Shoe Stores Near Me - Newport Beach, California

I went to NM this afternoon & wanted to purchase the Koh Gen Do 5-Pack Cleansing Cloths Aroma ...Before going to NM, I checked the Website which was showing the item was available @ the Newport Bch location. When I went into the store to purchase, the salesclerk said that they don't have any in stock & they haven't received it for at least a couple of months. In the past I always purchased this through NM. What makes me angry is if NM hasn't received this for a couple of months, why doesn't Neiman Marcus UPDATE their Website. After arriving home, I did find out Amazon & Macy's also carries this....Moving forward, I will purchase through them & not waste time w/Neiman Marcus. read more

Neiman Marcus - Shoe Stores Near Me - Newport Beach, California

Neiman Marcus is an upscale department store filled with high end stores from Louis Vuitton, Christian Dior, Chanel, YSL, and many more. I'm always feeling bougie when strolling around. I wasn't a big fan of the Louis Vuitton store here because definitely felt the judgement right away. Went to browse for a pair of earrings. A sale associate said to me..." Feel free to try anything on for fun!" Like really? What if I was looking to purchase some earrings? Immediately I walked out due to that remark. They lost my business! The highlight of it all, I mainly wanted to visit the Chanel counter. My client advisor Mindy is the best! She's the only reason why I'm a regular at Neiman Marcus. Her service pulls me in each time and of course I'm always purchasing Chanel products. She enlightened me with her positive vibes plus the knowledge offered. At every transaction, she pops in some good Chanel samples into my bag. Love it! As I proceed to browse around some more, other staff kindly greeted me. Makes up for the service at LV store. At this location, also check out their restaurant on the third floor. Ask for Ben as your server, he will take care of you! read more

Neiman Marcus - Shoe Stores Near Me - Newport Beach, California

Love this local Neiman Marcus as it's very close to where I live and usually always stocked with beautiful sections of clothing , shoes and cosmetics for both men and women. Gilda in cosmetics is truly a great representation of what Neiman Marcus guest relations should be like. She is always very welcoming , helpful and very knowledgeable on the products she sells. There's never any pressure and she makes buying feel like a good experience which most people there do not do. Thank you Gilda for always providing me a great shopping experience. read more

I was looking for a very exclusive perfume that they only have at Neiman Marcus and I found it! It's Baccarat and it's crazy expensive and soooo delicious. I sprayed it on myself and I don't want to shower it off ever! Lol the sales girl is very knowledgeable and explained the brand extensively. She's amazing. read more

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Absolutely one of my TOP 5 FAVORITE places in the world...Neiman Marcus Fashion Island. All the top styles I love, in-store beauty events including gift-with-purchase stylish products. One perk is my beauty consultant Darese Snider, also an aesthetician, provides relaxing spa facials with purchase, which is easy for me at the Chanel counter! Darese has been so informative keeping me apprised of upcoming events & promotions. Beauty at its finest ! read more

Just had a phone call with someone from Nieman Marcus to inquire about a perfume. The lady had no idea what I was talking about. Had to get transferred twice. I spelled the perfume out for her, and she still couldn't get it right. It seemed like she was very frustrated And didn't want to attend to me. All I wanted to know was if the perfume was in stock. When I said you must not have it then, she said "yeah I guess not OK bye." Did not even try to see if I would wanted Anything else, needed anything else. I usually have a great time in store and everyone is usually very nice. However, this phone call left a bad taste in my mouth. The service was terrible and she did not care about helping me out at all. If it's about sales, then try to sell me on something else rather than hang up and not attend to me. So disappointed in this place I'm going to Nordstrom. read more

I just finished a delicious and fresh green goddess salad. Good service and nice people. I sat outside and on many tables there were dead plants- so sad! read more

Neiman Marcus - A very sad plant Come NM you can do better! - Shoe Stores Near Me - Newport Beach, California

Re Zegna @ Neiman. Neiman is about experience not price. As a long time Zegna men's boutique customer, I wanted to try Neiman's Zegna as they had a Zegna (rack with tailoring) sports coat priced well under the boutique. In short, the Zegna coat was less expensive, but the experience was abysmal (especially the indifference, if not outright disdain, shown by the men's designer wear salesmen). Trying to resolve in-house, Neiman Customer Service 'could not connect me with the department manager'. The Zegna jacket itself is great. My advice? Pay the difference and shop at the boutique (I am). read more

Ordered online Bottega Venetta Tote, with two left for $4,400.00. It was not on sale. Order was accepted, approved and sent to me with confirmation. About a week later I received notice that it was canceled. Sorry, no more left in inventory. This unfortunately is a bigger probalem than just this. With Saks purchase of Neiman's, this is a common problem of inventory shortages or mishaps according to employees. Since I am a pltinum customer, no offer to try and find another or compensate. I am afraid Neiman's is no longer as we knew it. read more

This review is only for the cle de peau counter at this Neiman Marcus. Trang and Nasreen over at cle de peau are very professional, honest, personable, and overall lovely ladies. The selection is very good in comparison to other stores esp. now that there is a major CDP, Chanel, and shisedo shortage (the FDA is to blame). That said being said, Trang and Nasreen always notify me when new collections and products come in as they know I am a big fan of CDP products and have been using them for over a decade. In addition to that, they also alert me when Neiman Marcus has a promotion for beauty and fragrances, which is a major bonus. They say, you get what you pay for, and in the case of CDP, you certainly do. It's at around the same price point as Sisley, la Mer, chantecaille, and others... but Cle de peau is the best, and that is a fact. Overall, Trang and Nasreen are the best of the best with respect to delivering the highest quality of client service, and they always create the most pleasant and enjoyable shopping experience (and this is coming from someone who does not like to go shopping). Thanks for the assist, ladies! read more

Bought a pricey Chloe purse from here as they were the only ones that had it in store vs having to order. Happy with my purchase. The only Neiman's for our entire Orange County area. read more

I absolutely love this location! There is great inventory, excellent customer service, and it is in a great location. Located at the outdoor fashion center of Fashion Island, this is always a favorite stop. There are multiple small stores located within NM, such as Louis Vuitton, and though these aren't the largest stores, they have great options. The customer service I've received every time I've come to this location is gold standard, and what you would expect at a luxury store. read more

My mom and I were just in there in the pajama department. We were having a okay day, but looking at the pajamas especially The Nutcracker ones were very nice. However Jackie in the pajama department made our night. She was so kind, accommodating and helpful. We told her how we just saw the show last night and she was so sweet to talk with my mom and I and how she loved my Nutcracker sweater. Places like this store need more employees such as Jackie. Who does not judge, but has kindness and an abundance of helpfulness. read more

I placed an order for a bottle of perfume ($300) from this store because they didn't have it in stock. It was meant to be a Christmas gift for my sister in New York I placed the order on Friday, the 20th. I flew to NYC on Sunday to join my sister, and the package arrived on Monday, the 23rd. Since it was a Christmas gift, I intercepted it, intending to give it to her on the 25th. Well, imagine my surprised when I opened the package. The perfume came in a bubble envelope without any protective wrapping around the box. The box was crushed, the lid didn't align with the base, and one corner was ripped. Inside, the bottle had visible fingerprints, making it look like a used floor sample. This was a gift and had I not been there to open it first, my sister would have received a damaged and unpresentable gift. She's not aware of any of this because why expose her to the unpleasantness, but I feel compelled to warn others. People who receive gifts often don't bring up issues out of politeness or embarrassment, so you may never know the condition of what they received. I sent an email to "neimanmarcus@customercare.neimanmarcus.com" and "customercarenm@neimanmarcus.com", but all I got was the following message from Mail Daemon: This message could not be delivered due to a recipient error. Please try again later. (Edit to add): Their customer service typically responds to initial complaints by requesting additional information, as they've done with this post. However, once you provide the requested details, they fail to follow up. Instead, the only response you receive is a bounce-back email from Mailer-Daemon. Neiman Marcus, I'm not your typical customer base. My lifestyle isn't exactly "fancy," so your store isn't a place I frequent. This was an impulse purchase--one that might have led to another--but I wasn't particularly impressed with the in-store customer service either. In hindsight, that might have been a fortunate turn of events. I'm not going to gripe about the associates; they are making a living, and it certainly is not a job I'd do. Anyway, to anyone who has sent or plans to send gifts through Neiman Marcus: you may want to follow up or reconsider to ensure the gift arrives in good condition. read more

Today I went to Neiman Marcus a fashion island to return 2 items that were purchased online. I had a problem because I did not have the purchase in my email during the fact that I use AOL, which is problematic! Luckily, a woman in Lafayette named Lindsey got her manager, SAN, and both of them figure it out the mystery. My name was misspelled in the NM site. SAN and Lindsay were so pleasant, calming, and confident that they were gonna be able to help me that it really made my day. The people who help you at Neiman Marcus are always great, but these two ladies went beyond the call of duty. Please let them know that I appreciate it their help and mainly their positive attitude. read more

They will treat you really nicely when they're trying to get money from you, but then when you have an issue with them, they ignore you. They don't solve your problem, they stop answering you and they don't give you a second chance. No wonder most of their stores are closing down, I would rather shop at Nordstrom instead. They flagged me from buying a certain brand of shoes and didn't even want to hear my side of the story. I'm so humiliated and disappointed. Do not advise you to shop at Neiman. read more

Had an amazing experience with Jennifer boles when I arrive with my daughter she treated us with the utmost professionalism and expertise. Left without buying and ( from Anaheim" came back same day with my wife to finalize my purchase with Jennifer because she was so helpful and courteous. I will be back and Jennifer will get all my business. Thank you read more

Neiman Marcus Didn't Pay Postage for My Package, Now it's Gone!!! So, I want to start off by saying that I experienced this issue not only once, but twice. I had ordered an expensive beauty product from Neiman Marcus on May 2nd. As a Mother's Day promotion. 3 additional gifts were added to the order as the original item was quite expensive, so it qualified for additional gifts. I placed the order and the next day got a confirmation that my order had shipped, and would arrive in a few days. Well the delivery date passed, then another week. I called Customer Service, as well as the post office. Well after investigating, the post office found that Neiman Marcus hadn't paid the postage for the package, so now it was not going to be delivered to me and basically confiscated by USPS! I called NM Customer service again and explained the situation. I asked for them to just order the same product with the same promotional gifts. Well they didn't have anymore gifts! So now I don't get my beauty item, or gifts. And I missed all the Mother's Day promotions! They didn't even offer me an incentive due to the terrible situation or my stress! I was straight crying on the phone asking for them just to ship me out the same stuff! But nope! This situation happened to me a few years ago, same thing. I purchased some clearance designer (still expensive) shoes. The postage was never paid from Neiman Marcus so my package was confiscated by the USPS and disappeared. I am so overly disappointed in this store! Honestly after these experiences I will never shop at Neiman Marcus again! What an absolute headache! read more

Kelly and Brittan are AWESOME! I had the most difficult online order and they made the process so seamless and easy for me. These ladies made my whole shopping experience. read more

Went to the Chanel boutique at Neiman Marcus today and it was such a lovely experience. My sister and I were greeted warmly and the associates were so attentive and knowledgeable in their products. My sales associate Christina was spectacular! It was my first time purchasing a luxury item for myself and she really made my experience so lovely. She made sure that I knew how to take care of my bag & even suggested products to maintain the leather. She is an absolute angel and I couldn't have asked for a better experience with her. read more

Neiman Marcus - Haven't opened her up, but it's the Chanel Vanity bag. - Shoe Stores Near Me - Newport Beach, California

I've been going to this swanky department store since I was a youngster. I must admit, they don't call this place Needless Markup for a reason. I mostly shop in the beauty department on the first floor, these days. The beauty department has many known brands, and the selection is decent. What can I say, I have a most wonderful experience every time when I come here. I've been shopping with Michelle Luna for over 10 years now, and I'm never disappointed when I shop with her! She mostly works at the Tom Ford Cosmetics Counter, and she is always patient with me when I ask questions on products. Michelle can sell me anything in the store, and not just the beauty department. So, if you want the ultimate positive Neimans experience, go to Michelle Luna! She's the best! Highly recommend. Thanks, Michelle! read more

Terrible experience here. I bought a jacket that was over $2k. Alexander McQueen. I wore it ONCE. It was not the right color, and we had to wear logo colors, so I tried to return it. After ONE wear, the jacket apparently had sweat stain DAMAGE (cheap material?) and part of the button color had come off! Really? $2k? What WASTE. The worst part? Of course, NON-RETURNABLE due to this damage after just ONE wear. Don't EVERY buy Alexander Mc Queen and I will NEVER shop Neiman Marcus again. Tip for consumers: If you are willing to spend $2k on a fabulous jacket for work trade shows, it had better be stellar quality and you need to be able to use and rely on it for more than ONE use! If ti's not up to par we need a FULL REFUND not to be told that because the quality sucks we can't return it. Products used: Just kept a couple of jackets that were of much better quality and had a discount applied. The Alexander McQueen people were so rude and ridiculous I just can't go back in the store ever. read more

Neiman Marcus - Button color comimg off upper left - Shoe Stores Near Me - Newport Beach, California

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This review is for the Louis Vuitton storefront. I received a wallet for Christmas. I already own two other wallets so I went in to exchange it for a new handbag I've been eying. The sales associates were very unwelcoming, unhelpful & judge-e...claiming I needed a sales receipt in order to do any transaction. I asked if they could look it up by the purchaser's phone number or email (like the one in SoCoast Plaza does) but they would not help me even though it was 13 days after Christmas, storage bag, tags, ribbon & LV box in tact. It was pretty embarrassing to have to ask the gift-giver for the receipt. I ended up just returning it & had them credit back the card used. I guess they forgot, I'm the paying customer. Go direct to a LV store. There is a beautiful, huge, helpful location at South Coast Plaza that keeps records of all your purchases etc. I expected more :( read more

worst customer service. fedex lost the shipment worth 4000 dollar and they wont help me file a claim to reimburse the money lost. i would never buy from them again. read more

Lots of great selections here! Needed to shop for some fragrance for a friend and they have all sorts of options. read more

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The man by the name of Lee Pirouzian is one scammer who is looking for a commission. I spent my hard earned money on an expensive brunello cucinelli shoe and turns out he didn't have it in another store. They supposedly had the box "empty" as they said. Did the return and still don't have my money. He told me to purchase the shoe and I will get it before the date of Friday. Scamming, looking for a commission to get or his little sales quota. read more

I love shopping and I love shopping for perfume but oh my Jesus did it take 1 hour to buy a damn perfume. Those workers are nonstop talking they did not let us go and I had reservations no matter how much I tried to escape they would run after us. I understand it's their job but there is a limit, no other neiman Marcus is like this. It is ridiculous the way they acted read more

Ghada was great and provided great coustmer service She was very knowledgeable. Excellent service & amazing experience... Thank you so much Ghada read more

Britain in the contemporary section was a huge huge help for me today. Very thankful for her and her exceptional customer service!

I consistently receive great service at Neiman Marcus in Denver, and this location is no different. I came to pick up an online purchase that was denim. The sales rep from jewelry section was kind enough to pick it up for me even though it's not her department. I also browsed the Chanel boutique within NM and was immediately impressed by the friendliness of the staff from security to the sales representative (Gregory) who was beyond helpful. This may become my favorite Chanel boutique from now on. read more

The workers here are extremely helpful. I ordered a bunch of stuff online and unfortunately I had to return them. But making returns in store was a breeze. There's also a ton of parking which is a bonus. I don't come to this location very often but whenever I do I'm always greeted with a smile read more

Neiman Marcus - Basic bathroom selfie at Neiman's - Shoe Stores Near Me - Newport Beach, California

My wife visited the Formal Evening Gown department today at Neiman to purchase a dress for our son's wedding in September. The staff could have not been less helpful to the point where she felt ignored. No one there was interested in assisting her as they were too busy engaged in idle chatter. No worries, she left and purchased a dress in a competitive store in Fashion Island. read more

I visited Chanel boutique inside of Neiman Marcus on Monday Oct 11 and was greeted by Brad. He was so helpful and I really liked his genuine work ethic. He told me he had just moved from New York and had access to many boutiques and would help me get what I wanted. I had been looking for the mini flap bag in black for a couple months. Brad called me the next day on his day off!... and told me he was able to get the bag and it was reserved for me. Of course I drove down to Fahsion Island. I was greeted by Erica and Christina. They were so polite, helpful, and so so nice. They gave me great vibes and a provided for a positive and comfortable experience. I really want to give props to this team. They made me feel great. I sincerely recommend this boutique to anyone looking to make a Chanel purchase. This was my first Chanel handbag and I'm glad I met Brad to help me. I highly recommend this boutique. I had visited a couple other boutiques in the LA area, and theybjust did not compare experience wise and service wise. TIP: Also if you buy in OC, you will save a little on the sales tax...this was an added bonus for me ;) Christina also explained that if there is any damage issue with the bag I can bring it in and they will send it out to be repaired. She met me know I can now order via phone and also gave me some care tips on the bag. Thank you for that. Thank you Chanel team... I'm really happy with my experience and hope to visit soon again. read more

Neiman Marcus - Mini rectangular in black with silver hardware. - Shoe Stores Near Me - Newport Beach, California

Worst customer service ever I would avoid coming here My package is 7 days late, I called to speak to show floor manager Had me on hold for over an hour, and no resolution read more

Neiman Marcus - Shoe Stores Near Me - Newport Beach, California

few days ago I bought JIMMY CHOO Reka leather and raffia espadrilles. When I came home I noticed they are small for me and also not walkable because they are soo uncomfortable! I bought them because I felt pressured from the sales person to buy them even though i told them i need bigger size. he stamped my receipt as Final sale, so when I came back today to return them I been told they cannot accept that, even the Manager said that. They are in new condition with original box, dust bags and booklet. the manager also told me if I have ordered online it was not a problem to return them!! im so disappointed that department store like this doesn't care about their customers!!! read more

Kelly in the women's clothing department on the first floor was SOOO kind. I lost my wallet and she took the time to call security and locate it. SO GRATEFUL for her and her kind demeanor!!! Don't loose her Neiman Marcus! read more

It was time to add to my fragrance collection and I certainly came to the right spot. I had such a positive experience working with Jeremiah. I thought I knew I what I was after but after sharing my likes and dislikes Jeremiah's recommendations were spot on. With such a large selection of niche fragrance it was nice to narrow it down a bit. I ended up with a nice fougere and I will certainly be back soon for my next bottle. read more