Right around the corner from our Airbnb, I was STOKED to see a Jack's! My family are big big fans of Jack's in San Clemente and look forward to shopping there every year for that trip, so I was stoked about this. This Jack's is split into two almost separate spots, with women's being on one side and men's being on the other. This one definitely had a smaller selection of Rainbow flipflops than what I was used to at the other Jack's location. Which was totally fine. My sister wanted a pair so it was very limited of which ones they had. Thus, I found some for her, but yeah, that was a bit disappointing. BUT I did get a really cute sweatshirt for half off. They always have good deals for sure! It was only $25 for it. We also got baby boy a t-shirt he will have to grow into haha. But of course he needed one! We came back the next day to get my husband something, too. He wanted a t-shirt, too. We also got a towel for $5 since we spent over $100 which was pretty cool. Definitely will be bringing that to the beach next year. The girl that checked us out was nice, but I didn't really see any other staff walking around to help people out even though it was pretty busy. read more

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Greeted right when we walked in. Huge surf shop/store. So many great brands. Men's clothing galore. Also, stance socks, viori clothes. Sunglasses for woman & men. Great shoe/sandal options. Nice selection of vans too. I got a great Mexican beach blanket for $24. Also came back for a sidewalk sale & got a jack's surfboard sweatshirt for $23. It was 50% off. read more

Great selection, just a bit pricey. Workers were nice and guided me to the right areas while shopping. Convenient location if you vans to the beach unexpectedly and wanted to get a swim suit. read more

Never again, I will be shopping here. I felt very discriminated since I am a handicapped individual that after asking for a code for the restrooms that customers can use, they told me to go walk a block to find another bathroom. This was a manager supposedly that I was addressing. read more

Worst customer service I've ever experienced. Family and I drove up from San Diego to do our annual back to school shopping at Jack's Surf Boards. Was in the store for hours and not one person offered to help us. With hands full of garments to purchase we were met by a clerk who was on the phone asking around for a pair of Quicksilver shorts for a customer. We waited and waited as she just stood there on a phone not speaking to anyone. We watched her clearly use her cell phone while she was on the store phone. After over 10 minutes I asked her if she could ring us up since she was just standing there. She said "Not really because I'd have to move." I then asked "Please call someone else up to ring us up." She gave out a ridiculous sigh and then motioned for us to move over to the open register. While she ran us up there was no apology no thank you for spending hundreds of dollars here. If we weren't purchasing back to school clothes I would've left. The clerk jeopardized our large purchase so she would stand there and use her cell phone. She was so rude and disrespectful my teenage sons wanted to leave. We've been going here for 17 years and I fear this will be our last time visiting. read more

Really frightening experience and ROTTEN employee help. My friend cut himself on a clothing tag. It was a deep cut and was bleeding profusely. I immediately asked for help. The employee said he would get to it after he finished with another customer in the dressing room. I begged him to help and he said I'll be there when I finish up with my customer. So another customer went to the desk to get / help, bandaid. They had no bandaids in the store at all. My friend had to use a paper towel to mop up the blood and try to stop the cut from bleeding profusely. Eventually an employee went next door and got bandaids In the end all they said was that my friend take care of himself. BTW when we were shopping NO ONE WOULD HELP US! I asked 4 times for help and there were plenty of employees around. STAY AWAY FROM JACK'S!!! read more

Jack's Surfboards - Sporting Goods Near Me - Newport Beach, California

I don't get the hate here. Lol. Yes, some employees could be a tad more "friendly", sure. But what do you expect from a retail employee making ends meet? You want a first date experience? How's your day? What are you doing tonight? Cut that crap. Never had an issue with a return policy here, I've even returned stuff that didn't have a tag or a receipt. Guys have been relatively helpful, but I'd rather ask for help than have someone follow me around as I'm browsing asking me every 5 seconds if there's anything I need help with. They're pretty well stocked recently, tons of stuff, always good sales if you know, you know. Smaller than the CDM location but still fully loaded with all things surf lifestyle. Jack's is a solid shop and you can get lucky with solid deals if you follow them. read more

If people could be less friendly I am not sure how... the staff here not only do not want to help you find sizes or anything, but they are so annoyed you are even there. I would strongly suggest shopping online and never go to this store!! It's the worst. read more

DO NOT SHOP HERE WORSE RETURN POLICY. Brand new never worn flip flops with all tags on them and wouldn't even do an exchange. Have spent thousands of dollars here. $40 for kids shoe. Going to Surfside Sports in Newport off 17th to get what I need. WILL NEVER COME BACK Update: Just bought nicer flip flops for less here at Surfside read more

Would go to Jack's Surfboards in the mid-90's, but haven't been in over 20 yrs. Won't be coming back that's for sure. None of the staff seem enthused to even work there. No one asked if I needed any assistance. Tourists/ Families faired no better as they kept looking for someone to help and all I saw were staff members either standing around or focused like robots on folding. The selection of surfing and bodyboarding gear was mediocre at best. Majority of the store is clothing and Jack's Surfboard clothing at that with countless of designs which you couldn't even see them all. Might be a good idea to hang them up on the walls to see the graphics. What once used to be a local surf shop has transformed into a commercial and lack luster version of its former self. Don't waste your time ... keep it moving people. read more

Purchased an item for $285. My account had not one but three Auth holds for $285. So essentially I made a $285 purchase but more than $600 of my money is inaccessible due to their duplicate Auth holds. I placed the order 4 days ago..nothings processed and all of my attempts to have the excess money released have fallen on deaf ears ( I've emailed multiple times, reached out on social and all forms of communication have been ignored). This put a damper ob my black Friday shopping, I had a prenatal appointment and bloodwork appointment that I had to pay out of pocket for. Holding $600 of my money for a much smaller purchase and treating it as a non-urgent matter is unacceptable. Would never reccomend due to the lack of customer service. ​ read more

They don't have a public bathroom when it's a place with one. So over priced and their selection is small.

Used to love jacks but I feel that their prices are a bit outrageous lately. $48-58 for a jacks hoodie? Seems steep to me. $38 for a jacks brand US Open Tshirt. read more

One of the most awesome surfs shops ever. I've been going to Jacks since I was 5 years old. Would always hit the store then head down to the pier to get some strips and enjoy the beach. Same location in HB for over 65 years. Love this store read more

We just dumped $180 of merch to go find a bathroom, because they don't have bathrooms for paying customers, and neither does anyone else in that strip mall. We will come back but not until next season. Sad, because I liked the clothes, but when you gotta go, you gotta go. As others mentioned, the employees were not very helpful either read more

So many choices available, very organized and well put together, helpful staff. The shop is conveniently located to the pier in Newport, just a short walk or bike ride. read more

Jack's Surfboards - Sporting Goods Near Me - Newport Beach, California

Everything you can imagine for surfing is here! The employees are informed AND Helpful, which I love!!! An amazing store that you NEED to visit. read more

Worst return policy I have ever seen. Went to return an unused item only for the staff to yell and call me a liar saying that it was used. The item was NEVER used and staff was talking down to me. I have never been so disrespected in a retail store that I felt compelled to write this.just awful experience and never would recommend this store to any one else Stay clear. Lost a long term customer. This is not the first review they have on this. read more

Kiersten helped us the whole time best customer service I've ever experienced! She will help you throughout your shopping experience!!! she deserves a raise!!! read more

Best surfshop in Newps by far. Love how they are a little less bougie than froghouse... And not as dingy.

This is a great local surfshop just off the main drag in Newport Beach. They will rent or sell you a board and then give you lessons on how to surf. They have all the surf wear you might expect. read more

Drove out here Memorial Day with my kid , to get a wetsuit . Found a late season O'Neil to purchase . About 2 years old model . Dosent really matter but for perspective on the situation I'll include that it's a 2 year old season model . When I got up to the counter they didn't honored the tagged price but charged me more then advertised on oneills website . Didn't bother telling me if it was missed tagged . Gentleman that helped me out scratched the tag off and when I went back to ask they couldn't find the price tag on it or had much of an answer for me . So I had them refund me . Very unpleasant and shady experience. I understand some of the employees are young and don't have much customer service experience or pride for what they do yet but no excuse . Check your tag and make sure you aren't being overcharged and or saved your money and go down to frog house where the employees have some pride where they work . read more

Every time we go into shop at Jack's in Newport the air conditioning is off. I don't know if the owner is trying to save money, but it is extremely uncomfortable to shop in the store. I'm sweating everyone I try on clothes. Not a good experience! read more

Was personally insulted by a cashier on Christmas Eve after asking him to wear his mask. Must be hard to hire people if you have people like this AND let them stay employed. Manager offered me a small discount but I'm sure that looser cashier will keep his job. Not going back. read more

Tried leaving a review prior. Dont know why Yelp is holding this back. I am beyond stoked with the service and product I Received. I reckon the blokes name with Phil who saved the bloody day. I ordered the wrong hat and he switched it up last min for ya boy. I will wear this out to the pub and I reckon I will have all the girls saying like "yo that hat is so chill can we have your phone number" etc etc. Fire up to this epic company. God Speed. read more

They have the worst return policy ever. Shopped here all my life and wouldn't return a defective wetsuit that ripped on the seam after 1 use. Lost a lifelong customer read more

Incredibly hurtful racist experience. I went to the women's side with my daughter and my husband went to the men's side with our son. The staff was ok, it was other customers who were so rude. As I was checking out with my $300 purchase, a white lady said "what a cute baby, that's just too bad" - I turned around and knew exactly what she meant given that we are Hispanic (and proud ) She must have thought I don't speak English, which is such an ignorant assumption. Or, she was that racist and just didn't care to make that type of a comment even if it involved a child. On the other side of the store, my son was walking around with his hands inside his hoodie (something many kids do) and one teen who claimed to be a staff member but who kept walking back and forth from the donut shop, told him to take his hands out of his pockets "shoplifting doesn't work here man". As educated and love filled human beings, we walked away peacefully and will never return to such a store. Now that I see the other reviews, it all makes sense. Including the red shirt that the owner proudly sold/sells in their stores that reads "make Newport great again"...great for who? Such a disgraceful and hateful culture. read more

Awesome selection of men's clothes! My husband forgot his hat and he was able to find a nice quality hat here

Terrible customer service but it may be company wide as we emailed the corporate office.... twice and no response. Check out Surf side on 17th. So much better customer experience and selection. Everything everyone is saying about service is true. They just don't seem to care. Too bad because it's a great location and I think tourists get swindled here. read more

I waited for a long time (nine months) after my last experience in this store to write my review. I thought that perhaps the passage of time might alleviate my intensely negative impression of that experience, but... I was mistaken. Regardless of their decently impressive selection of retail goods, the customer service is lackluster at best and offensive at its worst. It's really too bad that the employees at Jack's are so rude. Yeah, they have some cool stuff for sale, but they're far more interested in locking their doors early at closing time than they are in helping a paying customer. In January, I was looking to buy a pair of men's flip-flop sandals for a gift which I intended to mail the following day. I pulled in to the parking lot at 7:45 PM, which is fifteen minutes before closing time at Jack's. I recognize that I didn't leave myself a large window of time to leisurely shop, but that's not what I was there to do. I knew exactly what I was looking for and what my price range was, and made a beeline for the wall of men's sandals as soon as I walked through the doors. There were three or four employees congregating near the cash register, talking amongst themselves and laughing as if there was nothing left to be done before locking up for the night. Apparently, management needs to keep a closer watch on store closing practices. At any rate, they stopped talking to each other and started giving me some b.s. line about how they had already closed out all of the registers, telling me I should come back the next day. I just kept walking towards the wall of shoes. The young man who seemed to be in charge was bright enough to ascertain that I was not leaving without what I had come there for, so after audibly sighing and making his reluctance very clear, he finally put one of the registers back into action so that he could ring up my purchase. I made my selection quickly and without any fuss, and I managed to remain polite even to the snarky brunette who was glaring at me as though I had completely ruined her night by patronizing the store she works in. Gee, I'm so sorry... how rude of me to occupy less than seven minutes of your on-the-clock time, during normal hours of store operation, spending money in the store that issues your paycheck! It was 7:52 PM when I got back in to my car and drove away from Jack's, eight minutes before they're supposed to even think about locking the doors and turning a customer away. I'm giving one star for the young man who (albeit begrudgingly) rang me up, and one for the fact that whomever owns Jack's Surfboards wasn't there to knock some sense into the employees working that night. It isn't fair to say that the reason for a typically shoddy attitude from employees of surf shops is because those employees are surfers, because I know plenty of surfers with perfectly good manners. But none of them work at Jack's. read more

Fact;. Bears eat beets. Bears. Beets. Battlestar Galactica. Fact: Surf Shops have shitty customer service because they are staffed by surfers. Fact: This is not true for Jack's Surfboards. Someone got the memo here and realized that you don't to throw out the surfers with the backwash; you just need to train them a little. The staff here know what they are talking about, and were more than happy to help me in trying to find exactly what I was looking for. They even suggested other places where I could find the specific type of sandal I was looking for, as they were out of the ones I wanted, and didn't try to hold my business in by demanding that I order something from another Jack's location The fact is, in a technological age where I can surf the web and order discounted products without ever leaving home, the only reason I ever really go into stores are when I don't know how a certain brand fits, or am looking for something specific. Therefore i want to generally be left alone, though when help is approached in the right way, I really do appreciate it. When you overhear staff talking about products and their merits, you know they are invested in the store; it's not like they are just selling clothes that they could care less about. You generally work in a surf shop because you dig surfing (or a related activity). I didn't buy anything, but you bet your ass if I do need to go into a physical location, it's going to be Jacks. Great service, and tons of selection. Well played. read more

I was trying to just stop after going out at 32nd street to get some wax... first the wax was hidden behind the counter... why???? then the young surfer dude (big deal.. I have been surfing for nearly a half century) had a big attitude... maybe he was still stoned from the night before. They did not have warm temp Sex Wax... really in the middle of summer. Your Newport peninsula store sucks... your CDM store is much, much better in terms of service, friendliness and overall retail marketing. Someone should be training the young surfer dude on the fundamentals of reatail marketing. In retail as well as life in a consumer based economy, one is always marketing. read more

I've shopped is your store for years. Yesterday morning while shopping for items for my nephews, I was being shadowed by one of your young employees, who at one point was right behind me and I accidentally hit him. Every time I turned around, he was close by, never asked if I needed help. I brought this up to the attention of the girl at the register and described the guy, she confirmed he works there. The whole thing was very creepy, creeped me out. I should not have bought the shirts, should have just walked out. But I will not be a future customer. I also will make sure this is posted everywhere... read more

My family loves this store, and I usually do too! They have some great stuff. The only down side is: no public restrooms, and they do not carry Women's plus sizes. I was super sad to find a bunch of cute clothes, but none that fit a large-in-charge gal like myself. But I do enjoy their selection of clothes, shoes and accessories. read more

This store is packed to the max!!! I was told it was a semi famous store in nweport for surf stuff, and me being the amazing person that I am, within about 20 minutes of arriving at our beach house in newport for the week managed to break my sunglasses!!!! And what is a beach trip without sunglasses??? CRAP, that's what. So I went here with my brother because he also is super cool and didn't bring flip flops to our beach trip! (can't you tell we are related?? ha ha). He came out successful in our adventure and I did not...They have quite a selection of flip flops here!! And they aren't all the $50 rainbows or reefs, and my brother managed to find the most comfortable flip flops he has ever owned here for around $20!!! So he was pretty excited. My problem, was that the sunglasses I liked were....$96 paul franks. They were REALLY cute and the cashier was really helpful in finding me a pair that flattered my face, and I was in love.....but needed going out money for the week....so I left empty handed and my brother left with happier feet. All in all a nice store, a little cramped and not much space between the racks and all because they have shoved as many things as possible in here....they have boards, wet suits, pretty much anything a beach lover would want or need, so if you get in a jam like we did! Try this place out, but don't expect to find anything that cheap! You will find surfing namebrand items and good staff though. read more

So I was in the need of a surfboard/SUP cable lock for my board being stored. Stupid me thought that a surfboard retailer would sell their type of product. When we ask the young, rude employee about this be literally talked to me like I was an idiot. He said "thousands of surfboards get stolen everyday, A product like this doesn't exist." He was so rude and disrespectful, I'm amazed he still has a job. It could have been that I am a girl and he didn't think I knew what I was looking for, or he was just a smart-a$$ punk from Newport Beach. Either way that will be the last time I shop at Jacks in Newport or anywhere!!! I did find the lock. They do exist and they are used to lock surfboards and SUP boards. Do your homework Jacks, be experts in your field, Stop hiring idiots that don't care about customers who keep doors open. https://www.storeyourboard.com/board-locking-system-sup-and-surfboard-lock/?gclid=CJCtkMDOjM4CFUSSfgodKpMIIQ read more

Garbage customer service. Try any other location of theirs, trek the extra 15 minutes.

This place is the best for the coolest clothes under one roof. It's authentic and lots of unique stuff - like the village of NYC. The staff is young and come across as grateful to have jobs with a service attitude (unlike some stores where it's like they're doing you a favor and some with a chip on their shoulder equating good customer service to servitude). The staff here are always helpful without any sales pitch knowing the coolest stuff if you ask. read more

Ya the guys who work there are absolutely rude and not welcoming at all. Me and my friends literally went in there to buy car fresheners and they were staring at us as if were robbers. I had a few car fresheners and i was going thru shirts so i was like alright im gunna leave it in my pocket for now and this guy came up to me and was like can hold that for you and kept bugging me to put it up front. Whats even funnier is that i had a Biola university sweatshirt on which is a christian college, like yea im gunna steal. Pathetic. I felt like i was being watched the whole time and this happened to my other friends too. For being a surf shop, they are not chill at all, go to frogs surf shop instead. I wish this review thing had negative stars. read more

Great assortment of sunglasses! Shades for days! I was on my way to buy knock offs and stopped to see if they had sunglasses. I struck gold! They have sunglasses 55.00 and up! I needed a less expensive pair I don't mind losing and picked up a 65.00 set of Masdson Sunglasses. read more

Jack's Surfboards - Madson Sunglasses - Sporting Goods Near Me - Newport Beach, California

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