Excellent experience! Eden was very helpful, attentive, patient, professional and went out of her…read moreway to be of service. An outstanding sales representativ!

This was my first time consigning with The RealReal, and it was extremely disappointing. I expected…read moreprofessionalism and clear communication, but instead faced repeated miscommunication, lack of accountability, and dismissive behavior. Before my appointment, multiple associates asked the same questions, as if they weren't communicating. Bridget didn't even introduce herself in her text, and I had to ask her name. My appointment included three luxury bags, a watch, two clutches, eight sunglasses, and 18 pairs of shoes. I asked my fiancé to help transport the items, and we arrived about 15 minutes late due to an urgent matter. When I called, Rachel, the manager, said being under 20 minutes late was fine. I apologized, and she hung up while I was still speaking. I first met with Josh for the luxury bags, which went smoothly. I had spent hours cleaning and organizing everything: sunglasses and watch in baggies, clutches in dust bags, shoes in their original boxes with labels, authentication cards, and dust bags. Only one pair of Burberry sandals lacked its original box, which I disclosed. Rachel insisted on starting with the shoes even though smaller items were ready. My fiancé carried the 18 shoe boxes while I stayed near the counter. The area was chaotic, no one offered assistance or carts, and Rachel tossed my items into large bags with no protective measures, handling expensive luxury items carelessly. She miscounted the shoes and later the total items 3 times. Her attitude was dismissive, refusing to recount and blaming miscounts on the shoes "not being in original boxes," which was untrue. My fiancé left because he couldn't tolerate Rachel's attitude and I had to organize 18 boxes on the floor in severe back pain to verify everything, while Rachel played on her computer and did not help. I asked for another associate. Rachel directed me to Bridget, who rolled her eyes and gestured dismissively in front of another customer, as if my time didn't matter. When I addressed it, she became defensive and offered to help as if it were a favor. There was no apology given by any of them during the whole drop-of process for the miscounts and their rude behavior. I had been waiting since 4:05 PM for an accurate receipt and left around 6:00 PM in significant back pain, stressed and anxious from the poor customer service. This was a nightmare, and I will never return. I have friends who want to consign high-value items like Hermès Birkin and Kelly bags, luxury watches, designer clothing, and gold jewelry. I will definitely share my experience so they avoid this location and its unprofessional associates.

I stumbled across a tik tok that led me to discover that Stoney Clover Lane is hosting a 3 day pop…read moreup for hannah montana. I instantly fell in love. The location is beautiful and super easy to find! I had no hidden corners, just a bright, open, and inviting storefront. The shop itself is so nicely decorated, everything feels thoughtfully put together and fun to explore. I came specifically for their Sunday pop-up featuring the Hannah Montana exhibit, and it completely exceeded my expectations. Such a cute and nostalgic experience! On top of that, the service was great (they took as many photos as you wanted for you) everyone was friendly and helpful without being overwhelming. One of my favorite parts is the customizable, limited merch--it makes the whole visit feel even more special and unique. Merch was high value and nice quality so you get what you are paying for. Definitely a spot I'll be coming back to! Thank you.

Five stars for Amaris!…read more My visit was Sunday, February 22. I was in town accompanying my husband and while walking around before our brunch, I saw Stoney Clover. While I've seen their items on social media, I own none of their products. I made a mental note and decided that we could walk back after brunch. Stoney Clover offers bright, fun accessories and bags that you can customize with 3M patches. The can customize and sew the patches on for you in store; they have many options. Anyway, back to me. Amaris greeted me upon entry and told me to let me know if I had questions. I did end up having a question, so I circled back to her. She was so nice! She gave me guidance on what to choose, gave me some suggestions on colors, and then sewed every guy for me. She made sure that everything I chose was brand new from the back and made sure to have everything packaged up nicely. Amaris truly made this experience, and she deserves recognition!

This store always provides what I need and the clothes are amazing quality. I have been shopping…read morethere for myself and my grandchildren for so long and I absolutely love how kind the service is. The people working there are always so kind and are always willing to help and interact with you. For the quality of the clothes and how beautiful they are, the price they are given is very reasonable. I can always count on the Red Balloon when it comes to the value of the clothes, the amazing service, and how much they have to offer. I completely recommend this store to anyone looking for adorable clothes that come at a good price.

Be warned, you will be judged, given side eye looks, and be treated rudely if you are not their…read moretypical clientele. Only one person "greeted" us - if then, this greeting was one of judgement. We were well aware of the dynamics within Newport Beach where non-white people will be treated differently. I was prepared and knew the demographic makeup. So, if you are not white and thin, please spend your money elsewhere. There are lot more small/women owned boutiques that will appreciate your hard earned money. Maybe other boutiques will have a larger selection of clothes, brands, and sizes. Not worth the visit. I'm embarrassed to have made it a point to come here while on a mini day trip to Newport Beach. Again, POC do not come here! They think we don't have money to buy their items and will keep a watchful eye on you while other shoppers get better experiences and treatment.

This is Fashion Islands hidden gem. It's a very eclectic and charming boutique…read more The staff is always welcoming and attentive. They have a nice variety of dresses, sweaters, pants, pajamas and leisure wear. They have accessories as well as amazing smelling candles. I've shopped here a few times and today I was lucky enough to run into the owner while shopping. She is super personable and went above and beyond, offering water and styling a look with me. I bought a super cute jumpsuit and a bralette. I've also gotten super comfortable pants and a cute crop top in the past. I look forward to continuing to shop here, supporting a female run business!

TOP-NOTCH! Came in to make a return and Lexie was so sweet and helpful. Took time to help me make a…read morenew purchase and I couldn't be happier.

I had the most pleasant experience at this store with Eddie and Kirsten I came in with a bag I…read morewanted to sell and Eddie was so very helpful throughout the entire process if u are looking for a place to sell or buy designer this is THE perfect place for you thank you guys so much

Love this shop- - the clothes are so fun and Kristen was amazing! Incredible customer service.read more

The staff was great! The food delicious! The atmosphere delightful. I appreciate the fact due to…read moreweather (we were supposed to be on the patio for my nieces bridal shower) they moved us inside. I was hesitant but it was perfect! The staff was efficient and always ahead of anything we needed. I couldn't have been happier. Thank you!

Super cute store! Well maintained!! Very boho chic, country, floral vibes. They also have a cafe…read moreattached. I ended up buying the cutest summer dresses. Prices are reasonable.

Cuute merchandise for reasonable prices-$24 or less. Service is sincerely friendly and courteous!!!read more

Very helpful and friendly fun store on Balboa island…read moreEverything in the store is reasonably priced and good quality

I was in need of getting presents for some family members and I'm so glad I came here. I believe it…read morewas Sabrina that helped me out the other day. She went above and beyond, without her professionalism & styling, I would be a bad gift giver. The girls love the outfits! Thanks to her and the quality of clothing, it's a happy holiday season!

You do feel kinda rushed if you're the type who can't make up your mind, but the girls who work…read morehere are proactive at getting you set up with the dressing room and trying on items. I recommend waiting for cute clearance/sale items as their normal stuff tend to be a bit pricy for what seems to be fast fashion trends.

I had bought some purses online and decided to return them. I went to Clare V. Lido Village and was…read moregiven incredible service by Alex and Claire. They were nice enough to explain to me how to park, even though I had gone to the wrong place before getting there, and had much patience with me. They did not make me feel uncomfortable because I was returning things, and I did buy other things. But these ladies were kind and generous with their time.

Every time I go in the store the girls are so nice and I love their purses. I get a ton of…read morecompliments on everything I have purchased!

Love this gem in Costa Mesa! Such a cute spot for stylish…read moreclothes, shoes, and purses--always full of amazing finds. Shelly Kelly is very helpful, and makes shopping fun! Their consignment process is also on point. Organized & thorough. You can track your goods via a link they provide. Bravo So-Lo! Total fave!

Once again Solo Boutique exceeded my expectations. best place EVER to find the perfect gift for my…read morewife or daughters. Shelly, Amy and Pilar are always so helpful and attentive with good ideas and style pointers. Thanks a million!