Stopped by last night just to browse some pieces, but we ended up spending time with an amazing salesperson named Cy. He really took his time helping my girl try on different options and find the right ring. What started as a spontaneous visit turned into actually purchasing a ring. Big shoutout to Cy for being patient and helpful without making us feel pressured. The service made the experience. And of course the brand quality speaks for itself. read more

BVLGARI - New gold ring - Jewelry Near Me - Costa Mesa, California

The store in nice but the entire mall is not dog friendly so we changed our store to Beverly Hills so we can take our tiny dog with us. Too bad the stores lose business because of an outdated policy. read more

Came to the Bvlgari store yesterday with my friend who has her jewelry advisor here. I believe her name is Carmen. She showed my friend and I beautiful Serpenti watches and Serpenti gold necklace. They were beautiful for the price and informed us pricing will increase soon. Understandable. Everyone was so friendly and kind here from the moment we stepped in. We will be back! read more

BVLGARI - Waiting on my friend who was trying on jewelry pieces with her advisor. Me and my friend's dog Winston. - Jewelry Near Me - Costa Mesa, California

This is the unadulterated text usage to my "new" rep, Raina: "I was able to pickup my ring :) thank you so much. Unfortunately, the lady who helped us out was less than accommodating. I understand that it is 8:30p on a Friday. I made it a point to be expeditious in the transaction. My husband left me his credit card to pay for the maintenance on our ring while he went to Quattro to make sure I had dinner. Mind you, this is the second time the ring had to be repaired. I have been very patient, and have even purchased two pieces of jewelry at the same time I gave the b-zero ring up for repair. I've had a good standing with Bvlgari for a number of years. Your staff has been welcoming prior to the expansion. However, I regret to inform you that the last three trips in conversing with your representative has been less than hospitable, and we will not be returning as clients. A couple of months ago we came in to refer an engagement set to a couple of ours. The same lady attended to us. Same negative energy. We were put off, went to Tiffany's minutes later. My friend purchased their engagement ring for $10k. I love your brand and have been loyal to your staff. Thank you for the previous service." PEACE. read more

BVLGARI - Dress code needed ‍‍‍‍‍ - Jewelry Near Me - Costa Mesa, California

Please go to Karmen, you can thank me later! Not only she is amazing at what she does, her personality just outshine everyone else! She makes you feel welcome even when you're not buying anything and just trying on. Love you Karmen! read more

Have been here 2 times just to look around. Both times I was met with Raina and she was more than welcoming. I had just come from cartier wherein the SA's were always unenthusiastic after the purchase have been made, but Raina was very helpful in showing and recommending pieces that we might be interested in. I haven't chosen my piece yet, but if I do, I will definitely be back for Raina! read more

Had such a great shopping experience working with Karmen. She was patient and helpful in guiding us to the right piece, and shared so much about the history of the Bvlgari brand. A truly great experience from start to finish! read more

We visited this Bvlgari location twice and we've had great experiences both times. My SA is Karmen and she truly is wonderful! She understands the art and beauty embedded in jewelry and takes her time to explain the history and inspiration of each item and the company itself. She treats each customer with respect and my interaction with her feels genuine which is not always the case with other SAs. As for the jewelry, I love the divas dream collection, just wish they had more options with yellow gold. read more

BVLGARI - Jewelry Near Me - Costa Mesa, California

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Karmen Lateef, she is so kind and sweet. went out of her way, had so much knowledge about jewelry, the product and history . I had the best experience at Bvlgary . read more

Some of the workers got to lose the attitude. Just because you work in south coast doesn't mean you are above anyone. They need to learn to respect customers, giving us a hard time because we wanted to switch a ring to a different size even though it's allowed and was never really worn except test fitting. Refused to refund the difference and was giving my SO hard time even though I had a gift receipt. They only allowed to refund the difference as a gift card which was also refused when we she took it to buy something else because it was under my name. What a fucking joke read more

I was hesitant to sign on the No Refund slip and found out later that the sales person A. Ch did not explain clearly that I have the right to return the product the same day as a curtesy return. And I do concern about she sold me the display bag but not willing to get a brand new item. What she warned me over the phone was: you are not the only one changed your mind, feel free to talk to the supervisor but no one has ever been an exceptional! Wow. I respect the brand and designer but obviously Bvlgari only cares about the selling and the policy but not service and reputation. Online shopping is refundable but just not in the store. Interesting. Never again, Bvlgari. read more

I came here a few months ago. My experience with Amy was by far the most ridiculous thing. I came in to try on a bracelet that I kept looking at online. It either came in mother-of-pearl or malachite. I wanted the bracelet with malachite, they did not have my size. She then tells me to try on the M/L and gives me an estimate of how the S/M will fit on me. The stone sits in the middle of the bracelet to where if it is too big on the wrist, it can rotate to the back of the of the wrist because of the weight. I asked Amy if she had the mother-of-pearl in a S/M for me to try on, she said she would have to check. She came back with a S/M mother-of-pearl. Here's the ridiculous part: she said you can look at it, but you can't try it on. I asked her what is the point of her even bringing it out ESPECIALLY when I asked you if there was one in a S/M?!! I also told her how would I even know if it fits, she said you can just look at it and guess if it'll fit. You can try it on after purchasing. I asked her if I could speak to the manager then she started acting like she couldn't understand what language I was speaking. I have been speaking English the entire time, English is my first language. With this experience I am going to purchase online. Thanks for your perfect customer service Amy.. read more

I absolutely love this place. Suzanne is amazing. My husband and I have been her clients for quiet some time. She's genuinely interested in helping us get pieces that we absolutely love. She also makes sure if my husband is getting me a surprise gift that he gets me the one that I like. She pays attention to detail. She recently helped my husband get my wedding band and later my wedding gift. Their pieces are so unique and stunning. The friendliness and client services are incomparable. Suzanne has texted me photos and videos upon request at any hour of the day. Always had cute gifts for us and those small details really count. BVLGARI even gifted me my a wedding gift. Thank you Suzanne and thank you BVLGARI. I love it!! read more

Giuseppe was amazing to work with! New to the store but very knowledgeable and very enthusiastic about the brand and heritage. Offered me a refreshment and chocolates, opened the display case and not only showed me a watch I was interested in but also others he thought would interest me. Very helpful in narrowing my choices and even helped to pick out a watch for my wife. I will definitely come back to him when the time is right! read more

I love this place specially the people that works here very helpful. They took care of me and my other friends. I highly recommend bvlgari! Muah! I promise i will be back. read more

BVLGARI - Jewelry Near Me - Costa Mesa, California

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Their cologne is nice. Much better then other high end brand. Only of you willing to pay that much though. For me, I like to smell my best lol. Maybe I'll come here to buy a ring next. Their design is quite elegant. read more

I would like to say that Ms. Hiroko has been nothing but an exceptional person who goes above and beyond my expectation during this pandemic. She actually cares about me as a human being, not just like another client of the store. She updated with my husband's watches that was being serviced and mailed to the house. read more

The people that work here are friendly and nice. Different attitude with Chanel. read more

Beautiful store with friendly, unpretentious and helpful staff. Walked in to look at the watch that I saw in a magazine while overseas. The sales person was very very nice and spent quite some time explaining what was so special about the watch. A very positive experience indeed. read more

I had a great experience with Nicole. She was able to find the perfect bracelet for me and was very personable and professional. The store was clean and kept up with all social distancing protocols. read more

Last time I got jewelry here was probably close to 10 years ago. I did buy a pair of sunglasses for a gift a few months ago and the service was as professional and courteous then as it was 10 years ago. I love to give their grain leather men's wallets as gifts. I haven't see too many men's wallets with a coin pouch that is unobtrusive but Bvlgari achieves this. Also, the leather is very durable and scratch resistant. read more

We had a wonderful experience with Karmen. I wanted to surprise my wife with her "dream" watch and asked Karmen to assist me in surprising my wife for our anniversary. I spoke with her on the telephone prior to our visit and arranged for her to slip a congratulatory note with the watch when my wife asked to try it on. It was a true surprise for my wife when she read the attached note and realized she was actually the proud owner of her new watch. Karmen was a great sport and played along with the surprise despite feeling bad about deceiving my wife initially. Thanks for the great service and your patience. Kent read more

I had an exceptional shopping experience at my last visit at the Bvlgari Boutique, South Coast Plaza location. Purchasing 3 special order Bzero1 rings from Jacqueline was a treat & assisted by Nicole on another visit when I also picked up the beautiful (& heavy) 18K Bzero1 bangle bracelet as a gift. Both women oozing professionalism, knowledge and class as they attended me in a very 'high-touch' manner. This beautiful, relaxed store stands out against many others and the service was indeed memorable. Highly recommended. read more

BVLGARI - The perfect gift? Bvlgari Bzero1 ring with 4 one ounce Philharmoniks...? - Jewelry Near Me - Costa Mesa, California

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Just purchased a new watch strap for by Bvlgari from Karmen. She was the best to deal with. Great communication and price from start to finish. They go the extra mile to take care of their customers read more

Thanks Karmen! I recently received a Serpenti watch as a birthday gift and she was incredibly helpful in the order process and functionality. I strongly recommend her! read more

I'm really sad about the experience. My friend bought a bag there 2 days ago. She want to exchange to a black bag. They have many excuses do not let she change the bag. The sales person are really rude and laugh at my friend because she cannot speak English. I can never think we will be discriminated in a Bvlgari store. But after two day, the manager Ms. Hondas solve our problem and with really great attitude. So please be careful when you go there, do not buy anything from Hiroko Katagiri and Jacquelyn Pham read more

Bvlgari is 100% hands down my favorite luxury brand and my experience at the Costa Mesa location didn't let me down!!! It was my first time in this location besides the rodeo location and LAX one and I was so fortune to have met Hiroko! She was so lovely and greeted me and my sister upon entering and asked if we needed help when I was interested in a perfume and scarf. After showing me all the options I picked the scarf I wanted, and browsed the store to find a great wallet as well. She was so informative and told me about new collections they had and style options of the leather goods. She also informed me that my favorite perfume is a little old so no boutique carries them anymore only department stores which was totally fine. She was extremely friendly, welcoming, and easy to talk to. She doesn't pressure you to make decisions at all! She get to know you and offers suggestions if you can't make up your mind. She mentioned that she was with the company for 18 years and it really shows!! I don't live near this specific location but I'm definitely come back to make my next purchase that she showed me! The store is a little bigger then the rodeo location and has a great selection of goodies! If you don't see what you're looking for just let your SA know and I'm sure they will have it somewhere in the back, that's what happened in my situation. Either way I loved my experience with Hiroko and with the location would 100% recommend and if you can ask for Hiroko!! Thank for everything :) read more

Look for Nichole pretty blonde haired lady with the gorgeous belgin accent. Both informative and kind!

The lady who helped me today was very kind and had a lovely genuine smile. She acknowledged the special month of Ramadan that I was celebrating. She truly made my little shopping experience memorable. Thank you! I will be coming back for more pieces. read more

Horrible horrible I wouldn't go to this location ever again (south coast plaza)..I've bought several of their pieces over the years and had bought a bracelet that needed sized to fit my wrist. A sales girl told me that they could only remove links from the ends of the bracelet....which would have ruined the symmetry of the bracelet..... After having some angst over what to do the sales girls told my mother that I shouldnt stress "it's only a bracelet" ... I love it I am sure Bvlgari would love that comment after spending millions on branding! Anyways, I worked in Beverly hills so I went to the Bvlgari store there and they were able to size it and several other bracelets correctly....finally be prepared to be profiled at the front door.....if you don't look like you have lots of money they aren't going to give you the time of day.....Bottom line shop at Hermes! read more