Suzanne T was the most elegant and welcoming sales person my sister, my future brother-in-law, my boyfriend, and I have ever met. After visiting all high end stores, she stood out with her impeccable knowledge, soothing voice and nice recommendations. Time flew with her and she understands this brand and every single piece so incredibly well. We left with catalogs and such an impressed demeanor, and will surely be coming back after falling in love with so many rings. She made our entire days by being the kindest person in all of South Coast Plaza with her absolutely stunning outfit and big heart. She represents Harry Winston so inexplicably well. She deserves the biggest of raises, and we cannot wait to see her again. read more

Suzanne is the best saleswoman we have ever come in contact with. authentic and kind very professional and knowledgeable. I Recommend her if you want a great experience, honesty, and a beautiful stone. read more

Since Julia left, customer service has really declined. We went into the store only to be greeted with a stern look from the security guard.."Do you have an appointment?" Not very friendly. Then the person that helped us was supercilious and made us feel ignorant at times. The worst part was.. no chocolates too. I still gave two stars just because the diamond is still gorgeous. read more

One of the things on my bucket list is to learn how to capture the brilliance and dazzle of a perfect diamond in a photo...... I keep trying but still haven't learned, Thing is, I've seen professionally photographed pictures, and while much better than mine, it's just something that I think escapes the eye of a camera.... any camera. To see these visually stunning beauties (the diamonds), especially from a store the caliber of Harry Winston, well, it's a sight to behold. I am mesmerized. Oh, and let me correct my initial statement, while photography is great, what is ALSO on my bucket list is to be able to afford an exquisite piece of Harry Winston jewelry.... that's an even better idea !! As I was not in the market for any jewelry, I did not bother to try anything on, and thus, cannot speak to the fine customer service that many other Yelpers spoke of.... but I can always say what gorgeous jewelry I viewed. This store location is much less intimidating that the ones in Beverly Hills or in Manhattan. I always feel awkward just being a looky-loo...... but then, I'm sure stores like these are used to it. read more

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My now husband and I first walked into this store 4 years ago to purchase my wedding band and our experience was excellent.  Yesterday we went to the mall and, he suggested that we go in to get my band cleaned but, to my surprise, our visit was not just to clean my ring.   We were greeted by Matthew, who nonchalantly offered to assist us. He politely asked me for my band so that he could clean it for me.  He led us into a "waiting room" in the back and to my surprise, I walk in to find a table beautifully set up with white roses, two glasses of champagne, a platter of Godiva chocolates and my husband, holding "The One!" I was confused and in utter surprise for a few seconds before reality sunk in.  My husband had purchased the most beautiful ring for me and with Matthew's help, arranged an unforgettable moment.  It could not have been anymore perfect! Before I ever heard the name HW, I remember walking into a Tiffany's store and I can't even recall being acknowledged by the sales reps.  HW not only makes high quality pieces but really is unparalleled in its customer service. You only live once and HW and the staff at this Costa Mesa store, truly know how to make that moment in your life unforgettable! :D I originally posted my original review back in 2013, to learn (now four years later) that Yelp removed my review because of an automated system that claims my review is not real?? Yelp.. You should be ashamed of yourself and a bad review should be given to your system for the inability to identify an authentic post by a real person!! read more

Harry Winston - If $4 Million had a color... it would be Fancy Yellow & Blue Sapphire! - Jewelry Near Me - Costa Mesa, California

As I began my search for an appraisal I wanted to start at the top. The tip top of fine jewelers whose reputations precede them. I knew that my wife's necklace was not fashioned by The Harry Winston Co. and that these Jewelry Houses do not appraise pieces that are not their own. What I did not expect was an Associate extending the courtesies of obtaining contact information for those established, reputable Jewelers that will appraise outside pieces and come with a recommendation. Matthew answered the phone and within minutes directed me to a well known appraiser as well as a second industry professional who could possibly help me with finding the right auction house for my wife's opera necklace. Matthew really did not have to do that. In reality, I am not a client, and is he neither expected nor required to go the extra mile as I'm sure so many other yelpers would feel 'entitled' to... that is sad but true. I am sure the phone rings with these kinds of inquiries far too often to be able to always maintain a friendly disposition. Not the case here... I appreciate the assistance Matt. Hopefully this antique necklace sells at the auction... it will be a fun day. Jewelry is meant to enjoy and bedazzle. Enjoy! read more

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Deemed "The One" by Harry Winston, the cushion cut halo with micropave diamonds is a classic (engagement) ring and beloved by all. In fact, BH fell in love with the ring, the diamond, the customer service and everything Harry Winston, that he wouldn't stop talking about HW for a good hour or two (and even a week) after we were shown the 1 ct (~23k) and 1.5 ct (~34k) version of "the one." Every cushion cut I showed BH before HW, he turned his cute nose up to. He wasn't into Tiffany's Legacy nor was he too thrilled about the one at Cartier either. He wasn't about squares or rectangles. He wanted a brilliant round for me - I'd get more sparkle and more beauty with a perfect circle than any other shape. But once BH laid his eyes on the most perfectly cut cushion (in the world?) he knew instantly what he would do when he'd win the lotto: buy me this ring. That, or we wait until we move into a bigger house, secure the education of future children, and make sure our finances are sound before we decide to buy this ring. . . Until then, I will just have to smile sweetly at the remembrance of seeing "the one" grace my grubby little hands for a brief, beautiful moment. read more

Harry Winston - THE ONE - Jewelry Near Me - Costa Mesa, California

The ONLY reason why I wanted to go to South Coast Plaza was to check out the HW store. I did browsing here and there online and was happy to know they had it at this store. My dream ring is the Classic Winston, Round Brilliant-Cut Ring and I wanted to view it. I was hesitant in entering the store because I felt intimidated by looking at the outside of the store. Upon entering, I went straight to the rings and I saw the DREAM ring. My eyes went BIG and Matthew kindly greeted us then asked me if I wanted to try some on. Are you SERIOUS? I am NOT worthy but of course I did. The first ring I tried on was the DREAM ring. WOW, so BEAUTIFUL! The price... not so much but what do you expect? The second ring was the Classic Winston, Round Brilliant-Cut Ring and oooh wee. It was AMAZING as well. The final ring I tried on was not displayed. It was the HW rings. Matthew was nice enough to go into the back and locate the HW ring. I tried that on and fell in love with it!!!!!!!!! I point to it and informed my bf with a BIG SMILE... I WANT THAT ONE. He was sweating bullets and just nodded. Hey a girl can dream but it's up to him to make them come true :) read more

Harry Winston - love it! - Jewelry Near Me - Costa Mesa, California

Oh dear...If Harry were alive he'd have the impossibly young-sounding people who answer the phones quaking in their boots. But perhaps he'd take a benevolent approach and enroll them in a class that taught manners, proper enunciation, inflection and language. Among the course highlights: At no time is imitating a Kardashian's vocal fry, especially when uttering your employer's surname, appropriate. After stating you'll transfer a call to a certain department and the caller says "Thank you," the correct response is "You're welcome" or "My pleasure" -- NOT "No problem." read more

When I called the lady stated "come in anytime without appointment for walk in" when arrived was greeted by a security guard and stated "they are busy" yet another customer came without an appointment (white) and let them in.... Also the girl showing the jewelry did not treat us as "customers" ass she referred us another shop and stated oh you can shop online. Poor service and deff racist af read more

In February we contacted Harry Winston in Beverly Hills and spoke to Lynda via telephone (we live in New Zealand), and discussed our desire to upgrade our previous Harry Winston 2011 purchase of a 7ct yellow diamond ring to a pair of diamond stud earrings, using HW's upgrade program that had been promised to us as part of the original yellow diamond purchase. After a lengthy period of almost six weeks to negotiate terms of the upgrade, which allowed us to trade in the ring at original purchase price value and also be offered an approximately 20% discount on the new earrings purchase price, we were advised by Lynda that the terms had been accepted in principle, pending inspection and condition of the yellow diamond ring. Given the agreement in principle of these terms, we committed in good faith by travelling to Los Angeles in March 2020 to provide the yellow diamond ring that was required to be sent to New York for quality inspection, with the understanding that upon confirmation the yellow diamond ring was in excellent condition, the deal would proceed as per the agreed terms. Even this aspect caused worry and frustration, as one sales associate at the Beverly Hills store initially tried to claim that the diamond may have been chipped, even though Tania is extremely cautious with all her jewellery and knew she'd never knocked it. Lynda also tried to set lower expectations by suggesting the ring probably would need to be polished, which would reduce carat weight below 7ct and cause the trade-in value to be diminished. Due to the Covid lockdown period, it wasn't until mid June 2020 that this claim was refuted when we finally received word from Lynda that New York confirmed the ring was in excellent condition, and didn't need any polishing whatsoever given it has been carefully looked after and maintained. It should be noted that during this period of time, it took a lot of work from my side to find things out, instead of Lynda personally reaching out to me or at least having the common courtesy of providing periodic updates. At this point (June 2020) we decided on a pair of earrings located at HW's Rome boutique that met our specification, which fell within the parameters of the terms of our agreement. Lynda advised the earrings would be transferred from Rome to New York for inspection, before being sent to Beverly Hills for our trade-up transaction, and in the meantime the deal would be finalised from Harry Winston's side. However, after waiting a further month and a half with no updates or communication from Lynda, I checked in to ask if the earrings had arrived and all was going to plan. Lynda advised that she had already heard back, but took it upon herself not to contact me directly and let me know that HW had now 'simply' changed their mind with regards to the prior agreed trade-up transaction. Lynda even admitted she was too scared to contact me, which is extremely unprofessional. What makes it further annoying is that Lynda attempted to immediately cease all contact with me and nonchalantly ask if I had someone who could simply pick up our diamond ring that was in New York, knowing full well we are located overseas in New Zealand. We are totally shocked at the lack of courtesy and complete lack of customer loyalty Lynda has shown to us and how we have found her mannerism very poor and negligent. Lynda has been extremely unprofessional, constantly berating Harry Winston management and protocols, stating the company is "very old fashioned, stubborn and slow to respond", which I guess is actually true given our experience. Previously, during our first few purchases with Harry Winston, we originally dealt with Ilan, who was extremely professional, hence why we made three expensive purchases with his sales expertise. Ilan would always go out of his way to communicate with us non-stop, personally and proactively reaching out to us ensuring customer satisfaction was guaranteed. Due to Lynda's complete lack of customer service and clear intention to close off all contact with me, I decided to phone and speak to the HW Beverly Hills Manager, Michael. During this discussion it came to light that Lynda had been making false statements to Michael, advising him that I'd "demanded a response" and had to know back then in July to instantly close the deal, which was never the case, as I only called asking if she had an update. Due to Covid, considering the New Zealand border was closed and still is, why would I feel the need to have the transaction completed immediately back then? It's simply common courtesy and customer service - giving feedback to the customer on the latest developments. Michael therefore advised that he would deal with us from now on, and apologised for Lynda's disturbing behaviour, however, he has since apparently walked out of HW and never returned. We're so dismayed at the unprofessionalism shown at HW, and completely put off, as HW's not responding to emails/phone calls! read more

Harry Winston - Jewelry Near Me - Costa Mesa, California

When going to high end establishments, I am sadly more often than not disappointed in the level of service provided as they typically pale in comparison to the price being paid and fall short of expectations. This is not the case at Harry Winston. My wife and I were searching for wedding bands recently which are typically on the lower end of the buying side compared to engagement rings or watches. We looked at Harry Winston, Tiffany, Cartier, BVLGARI, and the usual suspects, who all had quite nice bands. Harry Winston, however, stood head and shoulders above the rest not only in the quality of the bands, but also the service (Cartier was bit curt). We were assisted by a sales director named Audrey who was patient and made the process easy and enjoyable. We ended up purchasing both bands from Harry Winston and will definitely be coming back to purchase additional jewelry when the occasions arise. read more

The customer service here is completely over the top! Long story short - I had an appointment here and can't get over how they went the extra mile to try and help me find what I was looking for. At the end of the day I ended up going with a different piece from Tiffany because the offered me a deal I simply couldn't refuse. Even though I ended up not buying anything on my last visit, I was totally impressed by their dedication to customer service and satisfaction; I'll be back for sure! Highly recommended :-) read more

I know what you are thinking. How many people can go to Harry Winston boutique and buy jewelry? But before you pass any judgement, hear me out. I like to buy my clothes at Costco. I don't go to Armani and I definitely don't have a collection of paper weights from Cartier. I am just an ordinary guy who likes to save his money, eat good food, and make wise purchasing decisions. When I got together with my girlfriend, I felt that she was the perfect person for me. But due to circumstances I can't go into here, it would be a long haul before we would be able to get married. So, I decided that every month that we were together, I would set aside some cash and create an engagement ring fund. 5 years later, the time had come and the fund was not too shabby. Of course, all you girls know what a competition it can be to get the best ring, whether it be amongst friends or coworkers, everyone compares. Most girls prize the size, but it is the quality that really counts. I wanted her to win that competition. She is not the type to show it off and advertise it, but just for our own satisfaction. When I was starting to look at HW engagement rings, the price was stratospheric. But I noticed that HW stock was down in the dumps - fear of bankruptcy in the dumps. So when I researched the company I found out that a majority of their income comes from their ownership in diamond mines in Canada. Since the diamond market is extremely depressed, their stock was too. Their boutiques are a small portion of their income. HW also supplies all diamonds for Tiffany's - betcha didn't know that! So I took the plunge and purchased oodles of HW stock with the ring fund. This was at $5/share, now Harry Winston is at near $15 per share. All of a sudden I can now write a check to Harry Winston b/c of Harry Winston. Ironic isn't it. So when I went into the boutique, I picked out the Attraction Ring, with the solitaire just over 1 Carat and 120 micropaves bringing the total to 2.3 Carats. I was very impressed by the courteousness and helpfulness of the staff. They were very attentive, especially the security guards, but the sales staff never made me feel like I was not worth their time. (Thank God rich Asian people dress like crap). I think I wept quietly the night I wrote out the check. The ring took about 6 weeks for them to make. Fast forward - I gave my GF the ring and she cried, of course. It looked beautiful and was so brilliant. Most importantly I won the contest! At least we know we won. They offered free cleaning on the ring at any time to keep it dazzling. My fiance even had one micropave pop out and they replaced it free of charge. What place do you know of puts in a diamond free of charge! They even give you free Godiva chocolates. I made sure to grab a few and put in my pocket to get my money's worth. Although I know how pricey their jewelry can be, the service is worth it. read more

First off I'm not just window shopping. I was actually wearing my micro pave cushion cut when I walked into the store. Nevertheless, due to my youthful appearance I was treated like a kid walking into an ice cream parlor. I asked to look at the wedding band selections to go with the engagement ring, and the sales person did not seem to be interested in helping me. I pointed out a few that I wanted to try on, which she begrudgingly finally pulled out. I tried them on one by one next to my micro pave expecting her to give me some input as to how well it compliments or contrasts my existing ring, but all she could say was that their "Harry Winston version" of wedding bands do not match other designers rings. This salesperson, who judged me by my appearance, would not be fit selling diamonds at Walmart. The stupid cow could not even recognize their own halo design, thinking it was some imitation. Buyers and even window shoppers beware of the asian lady with crazy nail colors/designs. I ended up buying my band at the HW in Las Vegas, in yoga shorts, and received the treatment I deserved. read more

Talk about customer service! We didn't even know we had walked into Harry Winston. We noticed the big doors and thought "wow, nice friggin' doors" and wondered why there was a huge security guard. Never mind, the friendly young saleman was already welcoming us and insisted I try on a ring. I quickly realized we were in a super swanky store dressed like stinky beach bums and felt a little embarassed...for half a second...since by then the salesman had brought out a HUGE diamond ring saying "every woman should take a moment to try on a 12ct diamond ring..." HOLY "you know what"! It was amazing and only a 1/2 size too big, or I would have bought it right there...yeah, right. ; ) He said "take a look at it in the full length mirror..." Huh? Yes, it was big enough to see from a mile away in a full length mirror and quite nice, even though I don't wear jewelery. He had my Gent try on a watch that was ONLY $175,000. : ) Too much fun! The salesman was so engaging, let us feel free to ask many questions about gems, settings, and pricing of the insanely huge and beautiful items. Even told us the background and history of some pieces and of the watches. Too cool! It's interesting how we got no attitude at a super-high-end place like Harry Winston, and no attitude at Nathan Alan, but got plenty of cold shoulders at the many other jewelers in South Coast Plaza...hmmmm. IN A NUT SHELL ******************* For a great luxury experince with some education thrown in and no attitude, open up those big doors, and take a look. Oh, and if you CAN afford to buy something there, I'll take the 12ct in a size 4 1/2...thanks : ) read more

Love this boutique and love Julia-- she's an absolute doll! My fiance and I came here to see if they could customize a 5-stone wedding band for me. Julia had to call the NYC office to see if it was possible and followed up promptly. Unfortunately, my customization was not an option. This trip wasn't completely worthless though. While there, we decided to buy a plain wedding band for me for me to wear when I travel and Julia made the transaction as easy as possible (my size wasn't available in the store and it had to be shipped to another state since neither my fiance and I would be in CA for the next few weeks). Wherever it was shipped from forgot to ship my certificate with it and when we reached out to Julia she promptly shipped that out to us. After all of this, she sent us a sweet thank you card. Now, THAT'S customer service. I hope Swatch keeps the original HW personnel in this boutique! My fiance mentioned something about adding a yellow diamond to my collection so when the time comes Julia and Harry Winston will be the first person and place I visit! read more

I've never really been a Tiffany girl. In fact, after a horrible Customer Service experience at Tiffany recently, we've decided to take our business elsewhere. When the Mr agreed to upgrade my ering recently, our first stop was Harry Winston. Looks like this may actually be our last stop. From the moment we walked in, we've been treated like a valued client. The Customer Service is excellent, great quality of diamond and the classic design.. all added up to a wonderful experience. We're assisted by Kristi, super nice and very professional. She answered all of our questions and concerns. We were (and still are) looking for a specific diamond they didn't have in stock, so she promised to follow up. She followed up with information as she promised she would. This is the type of service you'd want if you're spending that kind of money.. seriously, Tiffany's, take note! Just because we don't look like we can afford something, it doesn't mean, we can't! I think we're very close to finding that ring I want. read more

Wow. I never really walk into jewelry stores as I always feel lame for not being rich enough to buy anything. My jewelry comes from Target or Claires. So I was browsing the South Coast Plaza yesterday to get my Mom out of the house and doing something different. We were headed to Godiva for a treat. And a really pretty diamond necklace caught my eye. The three of us, my Boyfriend, Mom, and I, were wondering to each other what kind of stone was the pink one in the necklace. And the guy at the door overheard us, said it was a pink diamond and wouldn't we like to come in and try it on. Wow. The service of showing off the beautiful necklace was amazing, I felt like I was in Europe again. Matthew showed us not only the diamond and pink diamond necklace, but the matching pink diamond ring (not as impressive, but really... I got to hold all together 5 million bucks of jewelry for a moment) and huge blue sapphire ring. (I think I am in love with this Shield cut for diamonds. That was really strong and impressive, never seen that before.) Oh, I could go on about how they offered us bottled water and closed the room so they could show us their collection of jewels or just how generous with their time they were... as it was Matthew showing us the beautiful pieces, there were three others in the room keeping an eye on things and making sure we had chairs and water and were absolutely comfortable. But it seems by the other reviews, when you come to Harry Winston, you get treated with respect and dignity. Oh I wish other stores would be as thoughtful. read more

Suzanne was an absolute doll! She was patient, informative, and she made the experience of choosing an engagement ring with my fiance a real delight. My fiance had wanted a yellow gold setting but she explained the beauty of platinum and how it compliments the stones. She had wanted a band from Cartier just across the aisle of the mall, and the associate was so rude and made us feel like we were an imposition. We WILL be buying the ring from Suzanne, and we look forward to a special relationship with her and the company for a long time. Thank you Suzanne. Sincerely, Both of us! read more

I wish I could afford their diamonds here!!! Customer service, as expected, is top-notch! Greeted by doorman and a representative as soon as you are AT the door not IN the door. No hard selling here! My fiance and I were looking for wedding bands. I personally cannot afford their diamond bands as they are upwards of $5000 for micro pave. But in their defense, they are all hand set and all handmade. If I could...I would. My fiance fell in love with their rings, he was down to two and cannot decide on which one. Kaitlyn (sp?) was had a lot of patience and did not rush us. She let us try everything we have asked without hesitation. After thinking for a long time, we have decided that the Harry Winston ring was best as it as unique, high-end, and comfortable for my picky fiance (he had never worn a ring before). Yes, the price was high, but for a forever piece it was worth it. Kaitlyn worked with us on shipping it to Seattle and ensured us that she will contact us to let us know when it is shipped and to remind us to receive it (as signature is required). Amazing experience from beginning to end! I cannot wait for my fiance to receive his ring!!! read more

My boyfriend and I were just playing the price tag guessing game outside of the store when the security guard kindly opened the door for us and invited us in. We were in very very casual attire and weren't at all in the market to buy anything so I was hesitant to walk in. But the staff was extremely friendly and didn't judge us for wearing flip flops and hoodies into the store. I was so impressed with Kathy, the personable sales rep, who showed us around and was so informative about all the stones. At one point, I mentioned the Vegas Harry Winston store that my friend worked at has a ring that is a million dollars and she casually handed me one that was $1.74 Mil! I enjoyed talking to her and appreciated how welcoming Kathy and the rest of the staff were during our visit. read more

Today was probably the third time I've come in here to look at their bridal line as each time I've encountered different sales associates. Because it's Harry Winston, I would think the sales associates would be a little hoity toity . However, Everyone is incredibly nice and helpful. The experience is always wonderful and I highly recommend stopping by if you're in the market for any of their engagement rings or wedding bands. Very nice and very accommodating. read more

A super great location! They have the most amazing customer service here and are extremely helpful to any jewelry noobs out there :)

I've visited several Harry Winston stores on different continents, but by far none has surpassed the extraordinary shopping experience at this Harry Winston boutique. If you are shopping for high end jewelry, this is your destination. Matthew Coleman is the guy to seek. Find no one else. I remember visiting with a friend years back when she was shopping for her engagement ring. The saleswoman was reluctant and channeled your typical high-end boutique salesperson attitude. Needless to say, my friend took her business elsewhere, her 3ct business in fact, to DeBeers, Now that I'm shopping for myself, I wanted to compare between the micropave settings from DB and HW. Needless to say, Matthew's wonderful customer service won me over. What other brands fail to realize, is that the entire experience is what a client is willing to pay for. You are paying a premium for the overall experience, and if you've got the cash, this is the place to go. The guy deserves a promotion. read more

I L-O-V-E my HW engagement ring!!!! On top of that, their customer service is the impeccable! Their quality of diamonds and craftsmanship for their rings override others like Tiffany, Catier, DeBeers, BS&F, Bvlgari and many more. That is why HW is voted for the top luxury jewelry in the world! I truly believe in quality over quantity. Although I could have went to a jewelry district to mimic HW Micropave, but it wouldn't be the same. I wanted superior, conflict free, quality diamond and the craftsmanship of the ring. Every penny my fiancé spent is well worth it. I will never forget the day I got engaged and my fiancé and I are very thankful to all the staff at HW, Lizzy, Randy, and Abdul(even though he is no longer with HW). =) read more

I've been to the store many times. Julia is such a nice person and really friendly. She even remembers your name! You will find her smiling, engaging, and very polished and polite. I like to stop by and say hello to her, Matthew and Robert. They all build relationships. You will really love buying something from HW, and love just as much the experience they provide. read more

We had the most wonderful experience working with Chris to find the perfect engagement ring! We knew we wanted the HW signature ring because we loved what it stood for: husband, wife; health, wealth; and well...Harry Winston. We ended up ordering a diamond because they did not have the size we were looking for available. I would have to say Chris was the most integral part in making our engagement ring dreams come true! He kept a lookout for diamonds that were entering production and contacted us as soon as the diamond we wanted became available. From then on, we waited approximately 3 or so weeks until the ring was ready! Overall, it was a wonderfully smooth process, all thanks to Chris. He was amazing!!! read more

O-M-G!!! Just the name itself is quite intimidating enough. Although it's not as grand as the one in NYC, but the pieces they have on display are just as exquisite. I was hesistant to go in, but at the same time this little voice in my head kept telling me that I should at least go in and let my eyes indulge for a bit. And so we did. My boyfriend and I went in and was immediately greeted by this sales lady. This store is definitely not like all the other typical mall jewelry stores, including Tiffany & Co.. They don't have much designs put out in their displays, but there's just no need to because even by looking at just one piece, you'll immediately know how serious Harry Winston is about diamonds. They only carry diamonds with clarity grade that is VS2 or higher, and only D,E,F colors. The lady was even nice enough to take out different designs of rings for us to look at, even though it's clear that we had no intention to purchase one. She also answered our questions regarding the 4c's and prices. So the whole experience wasn't as intimidating as I thought it would be. South Coast Plaza has lots of jewelry stores. You can skip Tiffany, you can skip De Beers, you can skip Chopard, and you can even VC& A, but you might not want to skip HW. One last word about this place, WOW!!! O, and J.Lo is one lucky biatch. read more

Me and my mom were window shopping today. Well I was always interested in this store and so we decided to walk in to basically dream about beautiful rings. Well the associate helping us was such a doll. She was so kind and actually invited me and my mom to TRY ON A RING! I have never felt so special! I tried on "the one" and it was gorgeous!! What an amazing experience!! I am so thankful to have had this opportunity thank u thank u thank u! read more

AK is not shy or a type of guy that's easily fazed until he stood in front of the gates of Harry Winston. I don't know if he was intimidated to go in or he was scared of me picking something ridiculously expensive and having me bug him for the next month or so. We walked in and was greeted by the entire store, given that there was no one in there shopping. Not much of a selection but the rings on display were bloody freaking gorgeous! I seriously had a 2. something carat asscher cut diamond on my finger and left it on my finger until I thought it got a little awkward. All the diamonds were too big, we wrote down the specs. that we were looking for and the lady said that she would email us back. Like she promised, we received an email the day of with rings that met the specifications. I heart Mr. Winston. read more

I felt like Cinderella's ugly skinny sister. You know, the one in the fairytale that will most likely never get married. Yeahh that girl... that would be me. I walk in and they greet us and i say: "Hi! I just came in to browse". (pretty much letting them know that i will most likely never be lucky enough to get proposed too with a HW diamond ring & this is the closest I'll ever get to the real deal). They were sooo nice to us. They didn't have to show me rings after knowing i was just browsing... they even let me try on 'the attraction' ring & an emerald cut 5 carat diamond ring that i fell in love with. I now finally understand the big deal with the name 'Harry Winston'. The customer service here was by far the best service I've experienced at a jeweler. read more

Great service! Will be returning. Great experience and the unique stories told made it all that much more personal and great.

I've been working with the South Coast Plaza team over the past couple of weeks and my shopping experience at Harry Winston has been second to none. I've had the pleasure of working with the lovely Kathy while on the hunt for my fiancés wedding band. From the moment we walked in, Kathy exuded impeccable customer service !! She took the time to get to know us and really personalize with us. She wasn't persistent and pushy.. She let us take our time and really enjoy the experience. Thankfully, Kathy helped us find something that was timeless and stunning without having to break the bank. Prior to my experience, I was expecting rude, snobby and cold employees but to my surprise that was NOT the case!! Kathy and the rest of the team made me feel welcome every single time I came into the store. It didn't matter that I was only there to get something repaired on my last visit, I was treated the same way every time wether I was buying or not. To me, that says a lot about their service and pride in upholding the Harry Winston brand.. I cannot express enough how pleasant my experience has been with this particular store. I highly recommend coming here if you are looking for exquisite jewelry and remarkable customer service !! Even though the Rodeo Dr. store is only 30 minutes from where I live, I plan on making all of my future purchases at this specific location simply because of Kathy. The 2 hour drive is completely worth it! read more

Harry Winston - Picking up babes ring ! - Jewelry Near Me - Costa Mesa, California

No other place can compare to Harry Winston!! Exceptional customer service!! Special thanks to Suzanne!! She is amazing!! My fiancé and I went here to pick out an engagement ring together, and Suzanne made us feel so welcome and understood exactly what we had in mind. She made extra efforts to ensure that we picked a ring that I would fall in love with over and over again. Love love love my ring!! :) Definitely coming back to get our wedding bands! read more

I took my fiancé here to pick an engagement ring. Their selection is exceeded only by their customer service. I wish buying a car was this exquisite. Definitely look for Suzanne. Her customer service goes way beyond the purchase of the ring. read more

Just visited here as my boyfriend and I were walking through the mall. We weren't expecting them to let us try anything on but we were totally wrong!! Kathy came up to us and started pulling rings for us to look at and started telling us all about them. It was every girls dream! Trust me!! She was SO nice and so cool to us!! Thank you Kathy! For making me feel like a princess! :):) read more

You need a ring for your special day, you better come here! If you ever need help, Kathy Lan should be able to get you the right one for you! She is so so nice and her customer service is as good as it gets! She knows her diamonds and cuts, so you better go to her. I believe their quality is 100%!! Their rings are so so beautiful. Each one is different, so there are a lot to choose from. But choose the right one :) Prices are high, but who wouldn't want a Harry Winston ring? read more

Julia is professional and more like a friend, service here is truly luxury heritage. Way different than Cartier and Tiffany, the service and the quality definitely worth your money. We were just checking styles at first, but after talking with Julia. we chose our wedding band right away. There is no place better than here to choose your wedding jewelry! read more

My now husband and I first walked into this store 4 years ago to purchase my wedding band and our experience was excellent. Yesterday we went to the mall and, he suggested that we go in to get my band cleaned but, to my surprise, our visit was not just to clean my ring. We were greeted by Matthew, who nonchalantly offered to assist us. He politely asked me for me band so that he could clean it for me. He led us into a "waiting room" and to my surprise, I walk in to find a table beautifully set up with white roses, two glasses of champagne, a platter of Godiva chocolates and my husband, holding "the One!" I was confused and in utter surprise for a few seconds before reality sunk in. My husband had purchased the most beautiful ring for me and with Matthew's help, arranged an unforgettable moment. It could not have been anymore perfect! Before I ever heard the name HW, I remember walking into a Tiffany's store and don't even recall being acknowledged by the sales reps. HW not only makes high quality pieces but really is unparalleled in its customer service. You only live once and HW and the staff at this Costa Mesa store, truly know how to make that moment in your life unforgettable! :D read more