I was in the fitting room and overheard someone asking the male attendant to grab different sizes. He happily went to get them -- super nice! Then when I needed a bigger size, I asked the female attendant, and she just stared straight into my eyes for a good 30 seconds, pursed her lips, and said with attitude, "We don't do that here." I was so confused. Luckily, the same male attendant came back, and when I asked him, he gladly helped me. You could tell the female attendant felt some type of way because she snatched the smaller skirt from my hand and said, "Can you give me back the hanger please?" like she was mad about customer service itself. Ma'am... there's a better way to say what you said. In short -- just put fries in the bag, bro read more

H&M - So much attitude for no reasons. - Women's Clothing Near Me - Costa Mesa, California

This location is always bursting with sale items!! Fair warning, it's not for the weak lol If you find joy in going item by item, rack by rack, hunting for your great find, this is your spot The staff here is also super friendly, and they try to keep the lines short as much as possible I think they have more inventory than the location at spectrum, and a broader selection. They also tend to have more aggressive sales pricing which is always a plus!! Located inside of the crystal court (across the street from south coast Plaza) on the second floor. read more

Worst customer service ever! Came to return something and didn't know the return policy. I was surprised and asked if there was anything they could do ( I literally just returned something to another retailer I bought around the same time with no problems ). Instead of being professional she looks at me with disdain and decided to give me attitude and belittle me. I seriously don't know what her issue was. I suggest the staff receive better training. Don't worry I'm more than happy to shop at Amazon. I don't have to deal with this. read more

MISA. The manager or whatever she claims to be, is the most b*tchy worker I've met in my entire 26 years of living. I don't know where they found this troll of a woman, everyone else looks very clean, approachable and kind. On the other hand this lady looks like a troll.. I'm not even trying to be rude but this "manager" made my experience such a pain. I was looking for a specific pair or sweatpants I had seen the other day and I went up to her and asked if she knew if they were still in stock. She snapped back stating that "We don't have it", which I thought was odd because I had just saw it a couple days before; so I went to ask another worker and they walked me right to the pair I was looking for.. I think this just goes to show her poor character. I do not think this lady should be a manager. (I never make reviews but this really upset me) read more

H&m new policy all sale = final sale ...really s#$%cks!!!! Just bought some S pants for my son who has 32 in waist and sizing guide said that's should be the size turned out was too tight...ugh I understand no returns for final sale but no exchange too even though we are back next day to exchange? ?? How about improving the consistent of sizing and not jumping all over the place then the customers won't have to return or buy multiple just to have a garment that fits... read more

Bought a 9 dollar tshirt one sleeve is an inch longer than the other sleeve. Went into store got exact tshirt exact size and they would not switch it. Because I lost receipt. So they made me keep a defective item. Manager of the store was so rude her name is MISA and condescending, she smirked and said you have a nice day. Don't shop in this store rude customer service. Rude manager. read more

This store is huge. However, the selection and inventory is limited. The same items are hung and displayed all over the store. Ended up heading over to the Irvine Spectrum where the H&M store is far superior. Big selection, lots of inventory, and far better organized. Save yourself the time and trip. Go to the Irvine Spectrum. read more

Found a bomb ass black blazer dress here. Best part was that it was on sale for $30 and still had my small size in stock. Other than that, can always count on H&M to carry timeless pieces at an affordable price. Clothing luckily also last more than just a few washes also. This was a fancy mall walking through, but I'm glad to see there's a variety of stores here. Can't believe there's not just one, but two merry go rounds right inside. There's a giant bridge that takes you to the other side of the mall with umbrellas at each entrance in case it rains getting to the other side. Tell me about your experience if you've been here or is going to after reading this review:) read more

This review is for a girl on the floor today 12/29/24 her name was Tash she was so pleasant and helpful which is so hard to find these days especially at this store! Thanks Tosh or Tash (spelling?) for your great customer service today! read more

Stood in line for 15 minutes and the line didn't move. Went to the other register where 3 workers ignored me my baby and my sister in line. I love H&M but I'm not coming back to this one. The workers think they're too good to help people. read more

A girl working the fitting room tried opening my curtain while I was undressed because some other customer supposedly left the clothes she was trying on in there but when I went in the room was clear of any clothes. I don't know if the kids nowadays just don't have common sense anymore or they're just super slow because regardless why would you just try to open the curtain while I was in the room? Wait till I'm done maybe? Like I'm at a loss behind the whole thought process of the situation. AND never once did she apologize when I stopped the curtain from opening or when I stepped out after. read more

The good: They have great deals here. I saw boots for $12-25 and I got myself a pair that looked similar to other brands that cost over $100/pair. Some of my favorite shoes have been from H&M! Their men's section had more sales than I usually see at other H&M locations. I thought the store was orderly and easy to navigate. The women's section is separated from the men's by a wall. The prices here are very fair. The bad: I find that their sizing is slightly smaller than normal. I always have to size-up here. The interesting: H&M started in Sweeden. You can call it the IKEA of clothes (trendy, cheap and temporary pieces). read more

I took a teenage male child here to do some school shopping and he was able to find several things he needed and wanted to wear. Store was clean and well organized. Friendly staff. read more

This has to be the worst location ever! No road signage! It's hidden in the step child mall across the bridge! Drive in your car and circle around you will never find Gave up! I will shop my local one or on line and return read more

This location has the worst customer service ever. The girls that work at this location are so rude and lazy. I had so many clothes in my hand that they were spilling over, and I asked the girl employee if she could help me bring some of my clothes to the dressing room, and she said no. I actually thought she was kidding for a second since she was just standing there doing nothing. But she was serious. Unreal!!! Never ever again will I go back to that store. read more

Best H&M for selection and pricing!!!!! Love this location!!!They stock plenty of sizes and colors!!! Don't forget to check out their sale sections. I got a T-shirt today for $3!!! Can't wait to go back!!! read more

Nice and bright! This H&M is on the top floor in the 'new' part of SCP. And it has been redone, and looks awesome. They have both Men, Women, Divided and Kids here. read more

H&M - Sweatshirt love - Women's Clothing Near Me - Costa Mesa, California

I found blazer and pant with web-site. No size available. Went H&M SouthCoast Plaza. Yolani sales representative had true passion and took me to right area. Found blazer which I need it. She is true fashionista and I felt so cherished. Thank you very much. read more

I love this particular store & location. They always seem to have the most available sizes & selections at all times. The only department they are missing is a lingerie department. I wish they would put one in! I came in today to get a few items for a birthday gift for my friend and as always, I am able to find a great gift at a great price. The clothes are reasonably priced so you can actually change your wardrobe seasonally. It's a great store for stocking up on the basics which start at $4.95-$12.95. How can you beat that! Some of my FAVE pieces in my closet are from H&M. I actually never feel GUILTY for spending money here. This store has the following departments: Women, Men, Kids, Accessories (Shoes/Bags/Jewelry) and Basics. The layout is roomy and the shelves and displays are always stocked and clean. The staff are super friendly and helpful. I always seek out my fave H&M employees when I come in. I love it that they know me too. Tells you how much I am there! Totally a "GO-TO" store for gifts of all occasions! One more plus...you won't find the CRAZY crowds at this store or mall. This is what I love the most about this store! What more can you ask for when you gotta shop! read more

H&M - Storefront, Register Area, Basics Department - Women's Clothing Near Me - Costa Mesa, California

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I normally live this store has great deals and great options for clothing. However, today I was attended by 2 people. First person told me they closed in 15 minutes at 6:50, which is random as no store closes at 7:05 but understandable they want to leave on time. Then when I check out I take 2 of the same item (which I should've documented) I took a size S and a size XL. The size S was 9.99 and the size XL was 14.99. I went up to some boy wearing a green hoodie who first of all should not be in customer service with the lack of energy displayed and secondly said he couldn't do anything AT ALL but couldn't only give me 10% off if I was a new sign up for the emails for the store, both basically pointless. I don't understand how 1. The lack of customer service skills and 2. How one item being the same item but in a different size could be valued 5$ more. Normally love the service and items but gait was just appalling. read more

This store is garbage. I really don't understand why they have such a big store when nobody is practically in it and their selection SUCKS ASS. No dope jackets, barely any pants. They sell so much crap. Resort shirts and sweatpants it seems. They have a whole wall dedicated to fucking sweats for crying out. Nothing that is on their website that is nice is ever stocked at this store, ever. I'd rather shop COS. read more

I was here on a Friday night to indulge the shopaholic in me, look for a cute Summer dress for something I had going on that weekend, and just to relax after a very hectic week at work. I accomplished all that here after many unsuccessful ventures at other stores. H&M has a great selection of clothes at decent prices. I found 4-5 dresses that I really liked, that fit well, and complimented my figure. Woohoo. I was a happy camper. The sales staff is extremely accommodating here. I accidentally grabbed the wrong size for one of the dresses I was trying on and I was able to flag someone down outside of my dressing room to find the right size. He even brought back some others that I might like, you know, just in case. Haha. Smart man. I ended up getting 6 dresses for $20. Not bad! I think I'm all set for the rest of the Summer season. Thanks H&M! read more

The first time I went to a H&M it was in Pasadena and it was enough for me to stay away until now. I was at SCP and as I walked past the H&M I peered inside and noticed that things were neatly laid out and the store didn't look like some discount joint -- like it did in Pasadena. I decided to give it one more chance. I was pleasantly surprised that this time, I actually enjoyed browsing and found some items to try on. Prices are quite reasonable, but then again, it's not that much different than say Ann Taylor Loft during a sale. Sizes tend to run on the smaller side. The largest size they had was large but most of the items on display were XS, S, or M. Not that many larges available. There are 2 H&Ms at SCP -- the one over where the home stores are is not as nice as the one located on the side where Rainforest Cafe is. read more

Really enjoyed my experience thanks to Sid, he went out of his way to call multiple stores for a bikini top. The store was busy but he was able to multi task and efficiently call other stores while also checking out other customers. Thank you ,so grateful for the time he gave!!! read more

I park at Bloomingdale's parking lot, and I enter the mall to go straight to H&M. I always seem to find great deals here. I really don't anticipate buying anything, but the sales just catch my eye and I'm drawn toward all the red tags.. The other day I walked out with 2 dresses and some accessories that were buy one get one free! I love H&M for having business casual attire for really affordable prices. I used to stay away from their clothes because I've had pants that ripped at the seams. But I feel that you have to just find the ones with the better quality. H&M usually carries both men and women, and also kids clothing. But I think this location is for the most part women only, including a section for active-wear. read more

This H&M is smaller than the ones i've been to. There's supposedly a men's section here, but I didn't really see it. No, i'm not wearing men's clothes. My coworker wanted me to get her one of the men's bracelets they have here for her daughter. The clothes they have here, are pretty much the same clothes they have at all the other H&M stores. When I went, it was on a Wed, so a lot of the clothes were on sale. I scored a dress for only $15. Cheap. H&M seems to have good sales once in awhile. read more

Totally agree with the other reviewers about the appalling "customer service" (although there was one associate folding clothes who was actually nice and outgoing). The lady in the dressing room this afternoon needs to either quit her job (cuz you're such a downer, man) or work on her attitude. I greeted her before she acknowledged me-- she didn't say "hi" or anything, but led me toward a dressing room. After she set me up with a dressing room, I said "thank you." In response, she avoided eye contact while sighing, "yeah...", and walking away. Ok, weird. I tried on 6 garments but only wanted 2 of them. So when I exited the dressing room, the lady from before wordlessly just extended her hands as I gave her the unwanted clothes. That was probably the most depressing dressing room experience ever, and I've even shopped at a mall in a Communist country before lol The only reason this store gets 2 stars instead of 1 is because of the wide selection of clothing and accessories. read more

I love H&M but this stores customer service sucks so much. I don't usually care about customer service but the people that work here are so rude. I was there tonight, they didn't announce they were closing, but when the girl told me they were I went right to the register. The guy was so rude, I couldn't believe it. I totally understand it's annoying when people are there at closing time (bc i work customer service) but maybe announce 10 minutes before you're closing that you are? Anyway, if you hate your job that much then find a new one. read more

Worst customer service at any H&M I've ever been to. I had a return from an online purchase that was 3 days over the 30 day return policy, which took 20 days to actually have shipped to me, that they would not return. Manager stated they were closing in 30 mins and discouraged me attempting to exchange and said just come back another day. I ended up going to a different H&M and had zero issues returning the items. Management at this location is just unnecessarily rude and unhelpful. Will not be returning here. read more

This location is only getting four stars because they don't have that much of a plus size selection but overall they have a lovely store layout that makes it easy to find what you're looking for and the staff are friendly and knowledgeable. read more

I love coming here because of how clean and well organized the store is! Everything is easy to find and such a great selection! It's fairly peaceful if you shop early afternoon on a weekday. If you need help looking for something, you may encounter, Jeremiah. He was so so helpful in helping me find what I needed and pointed me the right direction with different options for clothes! I wish I was able to say the same thing about the girl in dressing room, Lisbeth (I think that is her name). She had a really bad attitude with me and also towards other customers. I found myself exchanging looks with a stranger with how bad it was and just seemed like she didn't want to be there. I asked her for help in finding something in a smaller size in a shirt I wanted and was acting like I was bothering her. She claimed they "didn't have the size" and when I went back to the floor I saw the same shirt in the size I wanted. I didn't want to go back to the dressing room and just chalked it up to her having a bad day. I even tried asking her about her day and how she was but she ignored me and rolled her eyes and was very dismissive. Thankfully she wasn't there by the time I was done trying on all my clothes and another gentleman took her place and was very sweet with me. Checkout was seamless and I was even helped out by Jeremiah at the end! Overall, the store is very good and aside from the one unfriendly employee in the dressing room, I would recommend coming here. read more

cheap sẻrvice!!! the girl who stand at cashier is rule, i try to return a shoes from last week, she said that they not rake the shoes back cuz it been wore , im like:" it count even i try out here?!" she like oh the shoes had dust, and scratch.. bla bla bla.... she loke sorry cant.... with that attitude sound....like dont give me a F* wow! kay HM know how to run employees read more

Unpleasant customer service from a sales associate named Amber. I asked her about a promotion going on at H&M and even after she read the rules & exceptions, she still didn't know what she's talking about and gave me the wrong information. So I called straight to H&M customer service and got my answers. read more

Rudy at the check out was so rude! I was watching him with other customers and he didn't smile once and seemed annoyed when someone would ask him a question. When it was my turn to check out all he said was"hello". There was no conversation after that. His customer service skills are awful..... read more

The employees at the location are not helpful what's so ever. Rude and sloppy. Probably some of the most unhappy people. I asked for assistants and was passed off to another person and then got another who was unwilling to help me. read more

It is fairly small compared to other h&ms. There is a lot of stuff but at times felt clostrophobic. At times I would be looking at something on the rack and then a couple of people would want to pass me so I had to move out of the way and stop looking at the item. The waiting room line was not busy at all and was helped immediately. The cash register had a line of course that took a good 5 minutes. The phone reception is horrible. I could not get a signal but when I stepped closer to the door I had one bar. read more

So Gerry or whatever his name is, is a fucking dick. I asked him for help and he couldn't even do that. I had other managers and workers easily help me for what i was looking for but Gerry sounded like he hated his job. read more

Descent location is the side part of the Plaza by Macy's furniture. Men's women's and children's clothes at fair prices, live the baby stuff here though the clothes so tend to run on the small side for men's. Affordable option for trendy clothes, that won't last forever but good enough for the price especially if you shop their sales. read more

H & M Maternity wear is now available! YES! As I am 7 months pregnant, it has been hard to find comfy clothes to wear around the house. My regular clothes no longer fit my growing, beautiful bump. I have tried pulling a McGyver by using rubber bands to hold up my regular jeans, as the buttons and zippers no longer close up for me, but that proved useless. The rubber band only cut off my circulation. My preggy jeans with the mid waist band have been great, but I have had a hard time finding yoga pants with that special preggy waist band. Then, I happened to be at South Coast Plaza, where I found H&M. I went inside this H&M store and happened to find a maternity wear section and an abundance of yoga pants that actually fit comfortably. Yes! I scored. I bought myself a nice cotton blend pair of yoga pants. The pants can also be used post-pregnancy as they fit snug enough but are flexible to conform to a skinny body. Other maternity clothes I found in store, were maternity jeans, tops, sweaters and corporate wear. I found the maternity clothes at H & M were nicer than what Kohl's offers. Kohl's I found had some fugly stuff in comparison. Yikes! Service: I had to drop a star on this H&M since one of the employees in store totally ignored me when I asked her a question. This female employee flat out gave me a dirty look, that read, "Why are you bothering me?" And then walked away. Crazy b*&#%! The nerve! Hence, my three stars. read more

I just wanted to thank Chase at the Crystal Court location for being exceptional at customer service. He was very helpful and incredibly warm and friendly. He wasn't pushy but eager to help and get you into clothes that made you look and feel good. I was very thankful to have him help me out today. Keep up the good work Chase! read more