I am literally in tears wtiting this! To Rose, the store manager) I thank you from the bottom of my heart ! You are amazing! She overhears my situation that I was sharing with the sales rep that was helping me, and she stepped in to help , asked me what was going on . So I explained to her that we really needed a specific polo for my husbands mom's funeral (we are matching her casket) . I told her we placed the order online at the citadel store but we were unsure we would get it on time. Oh my God. It's a long story and a crazy one.., anyway...lol. Rose went above and beyond!!! It's hard to find that now in days . So I am grateful and blessed to have had someone like her help me out. On this day . Rose made a difference, she helped make somebody's life a little easier and she brought a smile to my husbands face. Yes I know ! Cheesy. But so true. Even the sales reps are amazing ! Great Job Lacoste South Coast! read more

Don't shop here! Terrible terrible customer service... the girls working the counter are extremely rude and unprofessional. One even claimed to be a manager.. Very different from the customer service at the other stores at south coast plaza. I came in to exchange a polo for a different size. It was too small for my son.. The tag was not attached as my teen son took it off to try it on. But I had the tag and the receipt with me. I explained this to them. They told me the tag needed to be on according to store policy but she couldn't point out where it was written on the receipt or the store policy sign by the register... She then changed her mind and said it need to be sealed in its bag and falsely claimed the shirt was dirty! It had never been worn!!! And how will anyone try on a shirt if it's sealed in a bag. Never have I experienced such poor service. Such a shame that these girls were never shown any manners by their parents or upper management. It's not like I was asking for my money back.. it was an exchange. So disappointing. read more

Other than THE NORTH FACE and UNDER ARMOUR brands being my Son's favorite clothing to wear, he also loves the LACOSTE brand. Those 3 Brands are the only ones my husband and son wears. Lacoste was founded in 1933. It's been a popular French clothing for many years now. You can recognize their products with a Crocodile logo. There are many stores in San Diego where you can purchase Lacoste, I believe here in San Diego we have 2 Outlets and 1 boutique in the mall at Fashion Valley. We used to go to Fashion Valley for my Son's Lacoste shopping, but now it's closed. My son and Husband will always go first to the Botique rather than the outlet because they said that they have more good staff at the Botique. Recently we drove to SOUTH COAST PLAZA because there's a LACOSTE botique there and they have new items, it's like a 1 to 2 hour drive away (depends on the traffic). But we dont mind driving that Far as long as we get good stuff. Lacoste has always good styles and good quality products . Upon arriving at LACOSTE SOUTH COAST PLAZA, we were greeted by a nice salesman named Jonathan. He was very Helpful and full of Patience, bringing a lot of different sizes and styles of clothing for my Son that he was looking for. At the end my Son got what he wanted, another Vest. After 2 days we drove again for my Son's clothes and this time he was looking for a Lacoste JACKET, we were helped again by Jonathan and again we got the Lacoste we wanted. Our shopping experience at this Lacoste was Smooth and enjoyable. The Place is very Clean and Bright, with lots of selections and a Nice customer service. read more

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ZERO STARS IF I COULD! The lack of communication, organization and customer service that this store has is the worst ive ever seen. I get better service at an H&M for a quarter of the price. I was so stressed coming out of this store. This place needs new management and overall sales floor training. Corporate please read this and make changes read more

Purchased shirts (colorful) and jackets here, seems to be of good quality considering the brand has been around for a long time. Will find out if the quality is the same as years ago. Service was good considering there were a lot of people in the store then. read more

First time shopper. Asked the sales person if they offer new customer promotion in store or online since I was spending a lot. He said no. Left and wanted another piece from them so I went to order online and they do offer a first time customer promo. Came back to return since they won't honor online promo in store. When I came to return they asked for my ID. Not sure why since it's being returned to original form of payment. Sales person immediately started telling me it's on the receipt and asked me to read it. Not shopping at a Lacoste boutique again. Not sure why Lacoste competes with its online business. This is why physical stores are closing. Also, you shouldn't need an ID to return something to its original form of payment if it's to a credit card. I don't return often but when I have done returns I've never been asked for my ID. read more

Always clean, organized, and friendly~ Daniel is my go-to sales rep, and he is always willing to help above and beyond! He greets you with a smile and thanks you for your business. Love to see and receive awesome customer service! read more

Friendly staff, decent selection. If you like the Lacoste croc, then this isn't a bad place to go read more

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They were super helpful when I called over the phone; they really helped me out and made sure the right size and color were there so I didn't waste time! Thank you! And I love my outfit read more

Excellent in store customer service. Patient and willing to look for items not out on the floor. I bought 2 polos

Jerome went above and beyond to ensure I left completely satisfied with my purchase. Very helpful and knowledgeable. "Outstanding service-truly an asset to the store!" read more

Basic customer service no longer exist nowadays. When you ask an employee for help or if they can check stock, they would reply "no, we have what is out there.", "I don't know, I don't work in this department." Or the look of "don't bother me" Yesterday was my lucky day and I feel very blessed and grateful to come across Teesa! She is genuine and FABULOUS in what she does. I was desperately looking for a specific tennis shoes in size 8. It was out of stock online. I called her asking if the store had any in stock and there was none available BUT she went out of her way checking online and other stores. Teesa called me back within minutes as she promised! (I still can't believe it because I've heard that before, but no one has followed through.) Tessa gave me the good news that she found the size 8! She asked me to come in to pay for them so they can ship it to me within 5-7 days. She was friendly, knowledgeable, genuinely caring, and most of all, she has EXCELLENT customer service skills. We need more of her in the world! Teesa, once again, I want to express how much I appreciate YOU and so grateful for your help! People like you are rare and very hard to come by! I will be back soon to shop and hope to see you again. YOU made my day, Teesa! read more

I purchased some really high quality stuffs recently.Honestly,I wasn't really familiar with the company because I have never visited the store but thanks to the sales stylist Mary for the fact that she was able to find beautiful gifts for my family + I got some good stuff for myself.She shared some facts about the company,products and fabrics which was something new!Overall,the store is very good!Highly recommended!I will back soon! read more

I have been living in Orange County for my whole life and often visit SCP.The best service,punctual team and even cleanliness you can see only at Lacoste.I am deeply grateful to MARY. I literally created an account here just to leave a review about her.She has an incredible smile, sincere, responsive and very helpful. It took for me a whole hour to decide what color of their polos i need and Mary was really helpful. She walked back and forth to checkout their stock,the computer and she even checked to see if she can place an order for me. It was very important for me to find everything I needed that day because I was going to leave to Switzerland in 4 days to visit my parents and cousins. She was able to look just at the photo to find out the exact sizes which is unbelievable because it turned out that all the sizes were perfect! My family and I are very pleased with the gifts! I hope that Mary will work for this company for many more years and hopefully they will have more people like her because they really need such an employee. I can't express how happy I was when I left their store.I will definitely go back to buy more stuff for myself if she will be there!If you see this review one day,I want to say I appreciate for your beautiful soul because there are so many people who just want to sell a product and they don't care about the client's opinion or what they need at all (they just try to sell something expensive).However,Mary didn't do this at all,she just sold everything that I really needed.Thank you again and good luck! read more

Husband stood 15 minutes in line to return a shirt (needed a bigger size but a sales rep they didn't carry the larger size, hence the return). Once he got his turn, the cashier asked him to fall in a second line, pretty much waited all over again. 30 minutes in line, total. Had a much better experience with the La Jolla UTC location. read more

After doing your shopping elsewhere around the South Coast Plaza, I feel that going here to buy something is a step down, as the store is smaller, the staff more juvenile and informal, and the colors too bright. As we all know, darker and traditional colors are a sign of class and actually something to strive for. I own a couple Lacoste polo t-shirts. Lacoste shirts are okay, so long as they are one of the primary colors that we learned in kindergarten. Anything that deviates from that is considered gaudy and I can't imagine myself wearing anything that loud. You know, back in the day when I was a small kid, I had so many Lacoste shirts, that I used them even when I went out to play and get dirty. Having grown up with that kind of designer label from a very young age makes me feel that the Lacoste name brand is for little children, though it may not be the case. Also, is it me, or does anyone else feel that this brand was at one point, very widely available and "popular" (as in, "for the masses")? The new direction of Lacoste is better for the brand and the people who spend tons of money on it and missed out on it when they were little children. I consider it a cheap brand personally, and liken it to Hollister...though the pricing tries to not lead you to think that way. This is one case where I'd advocate buying the designer brand clothing outside of the designer name's store. Partly because you want to dilute your shopping experience from being over-saturated with Lacoste diehards. I would much rather recommend that you buy it at a department store that offers similar pricing, but plays classical music in the background. At least you'll leave the store feeling classier and you'll be carrying a more respectable bag around the mall. You'll also have the convenience of not having to keep busting out your credit card to make a purchase in a department store. read more

Never experienced this until now!!! I went in the next day after buying a gift for my husband. he didn't like the style of the sweat outfit I bought him so I brought in the return and the sales associate "Tesse" said she couldn't accept the return. I asked why? I followed the return policy, and she responded "I can't accept it looking like this." Nobody, including several customers that were witnessing this understood what is wrong with the item because it was in the most perfect condition it could possibly be. Nothing was wrong with the item but she kept pointing to specks of dust!! I said I can't help this is from the air, all clothes can have microscopic dust specs that doesn't make any sense and she said I can't accept this. I didn't expect this to get even worse but it did. She had a loud rude tone and was humiliating me in front of other shoppers when I tried to ask for a customer service card thinking perhaps I could return through the mail and she said very loudly you need to leave the store. I had my husband go back in with the items 30 min later and the outfit was returned. I was so shocked I could not believe she was trying to intimidate me while there was nothing wrong and then accepted it from my husband. I have never experienced anything like this and would never expect such a betrayal and bullying from a Lacoste store that is located in one of the most reputable malls "South Coast Plaza". Please see the attendant not accepting this perfect looking shirt and also pointing into nothing. read more

Lacoste South Coast - Items trying to be returned - Women's Clothing Near Me - Costa Mesa, California

The service here is/was very friendly in explaining their sizing (BTW a "5" is a Men's Medium and a "6" is a Men's Large), and accommodating trying to help you with not only the fit but finding your requested size in the inventory on the shelves or in the back stockroom. The Alligator shirts are classic, a bit expensive compared to other knit polo shirts some may say... but those are the complaints of functional fashion folks... the type who don't have much concern about aesthetics, quality and style. The shirts can range as low as $50 to as high as $100, depending if it's on sale or not It's a good casual sporty look for men and really sexy cool look for the right women who know how to rock that fashion. This is located in the South Coast Plaza shopping mall, so it's one of the few stores that are unique for carrying a decent selection of Men's Clothing that is always worth visiting. read more

Terrible service, they will make up excuses and blame on systems to make every return/exchange as unpleasant as possible.

I purchased four shirts at this store. Tried to return them on October 13, 2019 with tags and never been worn. I was told they wouldn't take them back since it's been a day over the 30 day mark. I will never purchase from this store again. They've lost my business for life. I will buy from their competitors who will gladly take back returns. I am so furious and will tell everyone for the rest of my days never to shop at Lacoste south coast. I am a local and have frequented south coast plaza my entire life. I've never been so upset. read more

Worst customer service from such a brand name. Manager and the sale reps here dont know what they're doing. Returns and exchanges are very hard. I wouldnt recommend buying from this location. Again, horrible customer service. read more

Yikes! Lousy lousy customer service. Lol, if you're looking to buy they are all over you like white on rice but if you're looking to exchange or return then you're treated like trash. Experienced both sides and to be honest the distasteful customer service at South Coast kinda makes me want to not wear Lacoste at all. read more

The staff in this location is incredibly rude. Came in today to return a shirt. They won't prioritize me even if I came in first.

Really appreciated the help from Nicole. Was drawn in by the huge Snoopy and Peanuts display looking for a potential gift, found what I wanted and she was great at helping me recommend a size and find out if it was in stock. Great help read more

I spent a lot of money in this shop but when I came back to exchange size, the salesperson who named Shawn very impolite! Because I miss my receipt he can't do anything I let him check the date that Nov 5,8,9 he said no transaction but when I found my receipt that show Nov 8th ! When I came back he told my not show everything in system! It's so funny! I never buy clothes in you store ! So fucking shit by the way when I want to complaint with manager he said he was ! I don't believe that! read more

I don't buy Lacoste for me. My hubby likes browsing here. We always seem to find something for him. Sales associates are friendly and helpful. When there isn't a massive sale going on, the store is always clean and organized. One thing to note, the store is somewhat narrow. This is only a problem when you want to grab and go and others hang around and socialize, or if there's a massive sale and rude people who don't speak English get in your way. Go on a weekday and save yourself the grief. read more

The store is neat with a big collection to choose from I'm a big fun of Lacoste and always buying from them and been very happy with the quality Had to return couple shirts back to store that i purchased through Lacoste website.. But the lady who works there was rude and had a bad attitude And give me a bad customer experience ( Even though my wife bought shirts in that the same visit ) That's why i'm taking the time to give a zero star if I could to her customer sevice read more

This store needs to step it up. They are ALWAYS understocked and do not carry enough merchandise at all. I was considering giving this store only one star however the service is always great. Seriously though, step it up Lacoste store. read more

my favorite clothes shop ans shoes lol, I buy in that shop almost every month, the best service ever, best quality, and the best beast lol. Try that location you will not regret, read more

After contacting Lacoste.com the website trying to find MEN'S CLASSIC SAILING ROLL BAG NH1320M.They just told me they were out...and they had no knowledge of local store inventory...or where i can purchase this bag..of 174. Dollars ..and Something cents original price of 245.00 bux. So i called this costa mesa store..and a super attentive and charismatic , associate (zulma) went out her way to find me numbers where to call... To try to find what i sooooooo want. Thank you Zulma. If i ever see you starbux is on me!!! This chick needs a raise!!!! read more

Do you need a gift for your father, brother, boyfriend, lover or significant other? Then go see David at Lacoste in South Coast Plaza and leave with a classic gift. David helped me with sizes and colors. Forget about wrapping because he did everything. Lacoste may be a bit expensive but with the proper care (which David can help you with) you can give a classic gift. read more

LACOSTE! Yay I used to love this store in high school. I think I have almost every color polo made from this place and most of their skirts and dresses. I don't know why i spent so much on such plain clothes but I did! lol Very cute and simple clothing here. This store is sometimes messy and doesn't have much inventory but it'll do! read more

Good friendly service. Good selection and in stock items. Had all the sizes and styles that I was looking for. read more

Went to exchange shirts from a online order I needed one size bigger on all shirts, forget the managers name she was small blonde haired but she helped me out best customer service I have received in a while and the shirts they didn't have in store they sent to me with free 2 day shipping! Thanks!!! tip go when it's not busy read more

I love Lacoste. I mean really love it. I have been loyal customer with them for years. But on saturday afternoon, May 21st, 2016 I experienced the worst customer services ever from them. The store didn't have any body and me and my husband was walking in to look for polo but we didn't receive any greetings because 2 man who working there are busy talking with each other about their personal life. We were there like 5 mins and annoyed of those kind of customer services and decided to walk out. Again no goodbye words because they are still in the middle of the conversation. I don't know how those people get pass the interview and able to work in lacoste. I feel like I was back in Asia where employee don't give shit to the customer because they think those people not able to buy their stuff. The store manager needs to fix it right now . read more

My inner NYC preppy wont let me let go of LaCoste. Invariably I will buy a couple shirts and a pair of shorts every summer. They have good deals online and coupons you can use at the boutiques and outlets. read more

MUST READ!!!!! I had such a horrible experience at this location being the fact that am a regular at this store. Store manager SARAH LUM was so unprofessional as well talking to me with a loud tone voice. She was so damm sure accusing me for false accusation. I was so humiliate embarrassed and upset. I don't think I can ever go in that boutique again or even visit another lacoste boutique the way I got treated there was just so unfair. read more

Wade really took good care of us here! Went in just looking and left with three bags!

nice little boutique. today it was a little bit crowded because they had a sale... but the service was very friendly and helpful today I just came in to get my fragrance because macys doesn't carry them anymore.. read more

The blonde lady at the registered was super rude!!! dont recommend coming here just came to exchange shirts and couldn't even do that with this lady had to go an hr away to exchange them. Went to Ontario they are the most polite people had no problem there. read more