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Burberry

3.3 (100 reviews)
Closed 10:00 am - 8:00 pm
Updated 1 month ago

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Reviews With Photos

Silk Trench for the men
Katie B.

Shout out to the best client advisor Elena and the tailor Harry! Such a world class experience every time I'm here. Came yesterday for the exclusive styling event for the launch of the SS24 collection by Daniel Lee. And WOW what an amazing collection of colors, textures and patterns! My favorites were the houndstooth dress and the light yellow set with dandelions. Its so effortless chic, I love it! They're also doing custom embroidery for a limited time. You can mix and match the buttons that are gold plated, or stitch the Union Jack or Burberry Knight logo. Thanks for inviting me to a great show, really enjoyed my time.

complimentary sparkling water
Van D.

It was like love at first sight. I tried to resist... but it was like I could not escape the gravitational pull that kept me coming back to my Burberry Medium Leather and Vintage Check Two-handle Title Bag. This location of Burberry is on the 1st floor of South Coast Plaza, across from Louis Vuitton. They have the male section to the left and the female section to the right. They have clothing, accessories, shoes, fragrances, handbags and more. My friend and I took a full walk around the whole store until I finally saw the likeness of what I yearned for. Nick approached us with amazing upbeat friendly vibes and offered us his assistance. I was bumming it in my OC Athleisure attire, so I was surprised I got any attention at the Burberry store. I walked into the store with every intention to get the bag, but I was just curious to see how they would treat us. Nick was actually working the sales with some sparkling water, and telling me about the little details about the purse that makes it sturdy and fashionable. Fun fact on my new bundle of joy, the triple stud accent on the title bags represents the past present and future. I really enjoy the symbolism so it can be a constant reminder for me to work for the future I want. As Nick wrapped up my baby with great care and precision, my friend and I were enjoying champagne and toasting to my glorious purchase. We were having such a great time!! I highly recommend making your Burberry purchases in-store to truly enjoy all of the perks the storefront has to offer. Nick was so friendly and knowledgeable, he made my purchasing experience incredibly enjoyable and reassuring. I highly recommend Nick's service if you need extra help deciding on what is the right product for you. My handbag is extremely durable and it comes with one complimentary cleaning at the store within the year. You definitely need to be aware of the perks of your purchase so you don't miss out. I plan on taking such good care of my purse. I wouldn't mind paying for subsequent cleanings out of pocket to make sure my purse remains well taken care of. Work hard. Player harder! Looking at my purse just makes my heart smile. This is the standard of life I want, and I wouldn't settle for any less.

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Poor customer service. Workers there were very rude. Walked in the store and sales people didn't seem they wanted to help any customers

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Ask the Community - Burberry

Review Highlights - Burberry

Went to the Burberry in South Coast and I was looking for the trench coats I saw online that I just fell in love with.

Mentioned in 3 reviews

Read more highlights

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I came to b.spoke based on a referral from a coworker and was skeptical as I'd never had a custom…read moresuit before. This time was for my wedding, though, and I needed to have a tux made. I made an appointment online, and Jasen reached out to me in advance to introduce himself. Jasen was extremely patient and took me through the entire process, which was immensely helpful for a guy who has no idea what he's doing in the suit department. Going through fabric books and picking styles was something I never thought I'd do, but it was super enjoyable, and Jasen made it a breeze. These guys have a beautiful facility--and an incredibly well-stocked bar--befitting of a true bespoke suit shop and they have a ton of casual options, shoes, and accessories to browse as well. When you're here, you get true concierge service that is becoming increasingly rare in any industry. When I finally put on the finished product, I was blown away. The tux is comfortable enough that I could go jogging in it, looks incredible, and truly felt like it was made for me. My only complaint is that I can never look at any of my other suits the same way ever again. I will be back.

Karen at Bspoke is next level. She dialed in my style, fit, and overall look better than I ever…read morecould on my own, and introduced me to pieces I wouldn't have even considered--but now love. Her eye for fashion is sharp, and she makes the whole process easy and actually fun. If you want to upgrade your wardrobe and image, she's the one to go to.

ALO

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(8 reviews)

The only reason I am writing this review is because Katie (blonde sales manager) single handedly…read moresaved my experience with this entire brand, as multiple other employees have ruined it. It's not worth explaining, but I had two horrendous experiences with their customer service. I came in for an exchange, in which an employee could not help with due to what she thought was store policy... I was walking out (fuming) when Katie stopped me, brought me back into the store, and helped me in 5 minutes. I was ready to be an ALO hater for the rest of my life until she went out of her way to make things right. The employees need better training on the products, they gave me false information and then contradicted themselves when I came back. I talked to many of my clients and colleagues about what happened, and they all had similar experiences with this location. For how much the products cost, the store needs more employees like Katie who are willing to go the extra mile to create solutions for you. I feel like they expect the customer to be an entitled rich person right off the bat, when everyone should be treated the same. I completely understand holding your ground and complying with policies, but it would be best if they knew the policies before enforcing them with cement. They may need managers to judge if an exchange is appropriate, and have more product knowledge. As I said to them in the store, I wish all the employees well and hope they don't take a customer's persistence personally. I will be so grateful for Katie's kindness and support for a long time. Otherwise I would be out $600 and this review would be 1 star.

I love coming to the South Coast Plaza and this is a great Alo Store. They have very high-quality…read moreworkout clothing and leisure wear which is super comfortable and looks great! My experience is whatever I have purchased is easy to wash on delicate and lasts forever!

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I had my wedding suit custom fit at The Grotto, and the experience was outstanding from the start…read more The vibe immediately stood out--professional, welcoming, and detail-oriented. Working with Colton truly elevated the process. If you want to feel like a professional athlete on draft day, he's your guy. The level of customization--from fabric and lining to buttons and stitching--is top-notch. They take detailed measurements to get everything perfectly dialed in, and it shows. I couldn't be happier with the final result and won't consider going anywhere else for a suit.

My fiancé and I had an excellent experience at Men's Grotto…read more We initially came in for a suit appointment for our wedding, but my fiancé had a last minute important work event that required a black suit. Matt was incredibly accommodating and handled the process with professionalism and clear communication. He went above and beyond, and we're truly grateful for his outstanding customer service. Angelo was also fantastic, very thorough, knowledgeable, and clear in explaining all the options. We really enjoyed our conversation with him and could tell he genuinely cares about making sure everything is perfect. We are still scheduling the appointment for the wedding suit and all of the groomsmen, most of whom live out of state, but the team reassured us that it will not be an issue, which gave us a lot of confidence. We can't wait to go in for his wedding suit. We cannot say enough about the excellent service we received. Men's Grotto will definitely be our go to place for suits moving forward, and we highly recommend them to anyone looking for quality, professional service and a personalized experience.

Burberry - womenscloth - Updated May 2026

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