DO NOT SHOP HERE!! I had a horrible and traumatic experience with Kids Atelier, the Costa Mesa location. I came in intending on making a simple item exchange. I received a gift for my 5 month old baby and wanted another item instead. The tags were attached, the store has unique yellow custom bags that I brought back with my exchange, the items were clearly unworn and also in season because I saw them at the front of their store for purchase that day. I did not have a receipt and was told that without one they cannot do an exchange, but if I provide the name/phone number it was purchased under they'll try to find the receipt. I gave the information and nothing came up. Lindsey, who is the rep who "helped" me said that if I could get a picture of the receipt she can accept that. I had the purchaser send a picture of the receipt and this is where the problem began. Lindsey tells me that it's too blurry. She admitted that she CAN see the items listed, the purchase date. (Which was 2 days prior) Also visible was the store name, location bought, rep. who made the sale, method of payment used and the total. She still refused to make the exchange because the rest of the receipt was blurry. Keep in mind I never wanted money back, only to exchange. I asked Lindsey to call her manager, who was not in the store. He advised her to call IT to help find the receipt. ( I later was told by someone else in the company that the manager had authority to do the exchange with the receipt I provided but he obviously wanted to make this experience as difficult as possible for me) Lindsey called and spoke with the rep who made the sell at the other store for the receipt but she didn't remember the sell and couldn't provide it. I called my aunt who called that same rep at the other store and got to the bottom of it. That rep. had IT call Lindsey because Lindsey never called her. At this point my aunt and I are speaking about how inconvenient this is for me as a customer. Another rep in the store with me proceeds to butt in this issue, responding to my aunt and I having our private conversation. At this time I told her that I can't hear them both at the same time, while thinking wow that was rude of her, especially her tone. Immedietly Lindsey called the manager back (Alejandro Renteria) and tells him that now I'm being aggressive. I hadn't yelled, cursed, or been aggressive AT ALL. This offended me immensely. Because I didn't allow her coworker to cut me off and butt in she decides to call her manager to gossip in front of me; again, horrible customer service. The IT rep was Silvia who walked her through the steps to find my receipt in their system. She finally does the exchange but still couldn't provide me with a receipt showing my new purchase. She claimed that I could wait longer for her to do so (but I'd been their for at least an hour and I had an appointment and couldn't stay) She emailed me the receipt hours later. I was so upset and wanted to speak with a superior. I emailed info@kidsatelier.com for the email/phone # to speak about my experience. This was 3 days ago and I haven't gotten a response. So the resolution I need is to speak with a superior and not be ignored. It's also important for me to display my experience publicly and expose the horrible customer service they provide.
I've already filed a complaint with the better business bureau and will make it my business to file publicly everywhere that I can. read more