I went to Jolly Tots for the first time with my mom and 7 yr old son to buy a stroller, as I was…read moreabout to have my 3rd baby & didn't want to buy all new equipment. The sales lady (I imagine she is the owner) was very pushy, she did not allow us to browse the store. We made the purchase plus left her a car seat to be cleaned that my friend passed down to me (she only used for 1 child & kept it in great condition) as we were making the transaction, my son was looking through some puzzles that I agreed to buy for him, she was rude to him & asked him not to touch, even though we were planning on buying one (he is not a toddler, he is very well behaved) first red flag! I was induced that week (not planned) so my husband rushed over to pick up the car seat the day before we left the hospital. When he showed up, she handed him the car seat & told him that we were missing the straps! She blamed us/my friend. My husband could not leave without straps as we were planning on leaving the hospital the next morning. The woman, finally agreed to give us straps from another car seat, so we could use the car seat. When we got home, I reached out to my friend, to explain the situation, after I sent her a pic of the car seat, she stated that the handle was not the same as when she gave it to me (this one had scuff marks/used more). We reached out to Jolly tots to find out if they had switched the car seat? She was super rude & stated that this would never happen at her store, nor the straps being lost. After no resolutions, I came on here & read other reviews that stated they had lost the straps & other pieces of equipment that was left for cleaning! So clearly the woman lied. We believe they switched the car seat my friend gave me (hers was newer) and gave us an older car seat. Also coincidentally, they have a similar car seat posted that is in great condition, like the one my friend gave me. Also the value of the stroller we purchased was not worth $300 we paid, it had several deep scratches & looked very used, but because she was pushy & rushed my mom and I (did not allow us to browse or even think about our decision) I was unable to inspect it properly. We know this is our fault for not inspecting it before but she was so pushy & rushed us the entire time we were in there. This is a long review but wanted to let customers know NOT to trust this woman or this store. We regret giving this place any of our business.

I was looking for somewhere to sell my girls old stroller and car seats. I didn't want to deal with…read moreshipping and all the other things that come with selling online, so I started looking around and came across Jolly Tots. I called before heading over and spoke to Lily who was very sweet and answered all my questions. I took the items in to the store and she gave me a fair deal for our things. I will be back to sell other things. I recommended her business to anyone looking to make some money for their unwanted items.

I have never met more rude employees in my life it was the Asian women and the pregnant women and…read moreoh my gosh SUCH a bad energy in the store because of them. When my mom and sister walked out we all three were like separately thinking the same thing about how awful they were. I just want the owner to know that she should look for new kind employees

Nice folks with a solid selection of pre-loved children's gear. Didn't get the best offer for the…read moreitems I sold them, but I appreciated the prompt assessment and service. We haven't picked up any items from here, but hopefully others have had positive experiences on that end.

My first visit to this consignment pop up, I saved so much money! I purchased a stroller, walker,…read morebooks, toys and clothes in under $100! I am hooked on the kindess and professionalism of the staff and especially the owners! We will definitely be back. We love supporting other families while supporting our own!

I have sold many times at Urban Kids. It was great years ago…read morebut I hate to say that's not the case anymore. I price my items sooo cheap because it's promoted that the goal of this event is to clean out space in the home, save money , while helping other families find what they need... right!? Wrong... As the events continue, I am seeing a pattern of people who are pricing items at MORE than half price of retail... I'm being honest when I say I am not going to spend $250 on a wagon when I can get a new one for the same price at target. First off, isn't that against the "rules". Secondly, why are people trying to COME UP from second hand items... ??? Trying to profit off new moms trying to buy things for their kids..? Make it make sense... you have new moms and grandparents shopping for second hand items that are banged up at almost retail price. It's very disappointing. The rules need to be enforced. On Saturdays, the 50% days, there's nothing left that's of decent quality. It's all ragged clothing and broken toys, that's not discounted. The volunteers are just moms and dads who want a higher return on their items so don't blame them if they can't answer your questions, they'll just tell you to read the sign and look on your contract, yeah no help at all. If your items come up missing, forget even asking about it. It's a loss basically, no compensation, no solutions , just sorry it's all donated or your loss! The volunteers make mistakes and either don't scan items at check out or someone walked out with it , because your items will go missing and that's money you lost. Someone needs to revisit the white board and train the volunteers more thoroughly so they don't make mistakes that end up costing us more. There are other reviews about THEFT & their items found in another persons cart.. I believe it. They also delete comments on their Facebook and Instagram when shoppers and sellers try to start a convo about what concerns them about the event. Yup, that's the solution to honest feedback, just block and delete instead of listening to the moms and families that keep your business going.

Be sure to read the other reviews about the owner Heather!…read more They charge an extra $3 if you spend more than $25 even if paying cash! This clearly violates California Senate Bill 478, which went into effect July 2024! https://oag.ca.gov/hiddenfees#:~:text=Beginning%20July%201%2C%202024%2C%20the,government%20taxes%20and%20shipping%20costs. The lady in front of me had a newborn, and she wasn't allowed to bring in her diaper bag, which is a bit silly since they are checking everything at the exits. Most things were over priced ($45 for a USED sleep sack), and the owner was rude. We've been to Kiddos in OC twice and the owner is much nicer and the items are most reasonable priced!

Ummm just about the cutest kids shop ever! Stumbled across this one day and was so excited to find…read morea kids store again. The person working as so warm and greeted us. She made sure to ask if we needed any help. I was looking for matching dresses for my two girls. There were great options! Opted for a cute one with bumble bees. I would definitely go back! Some items are a bit pricy but no different than the prices would be online. Great quality!!

Popped in to Coastal Cubs on the way to stop by another spot within this block. The worker at the…read morefront was SO friendly and welcoming, and informed us of all the current deals. There are a ton of cute outfits and toys, all from different brands. It is a boutique so expect boutique pricing but definitely a lot of nice and high quality items to choose from. I was too shy to take photos inside but Coastal Cubs is worth a visit if you're in the area. We didn't end up purchasing but the worker at the front was still just as warm and friendly as when we walked in, and thanked us for stopping by!

I've been to the last 4 or 5 of these pop ups. Everytime I've found something that was a great deal…read more(and I've never paid to enter early). Just like with anyplace when you're looking for a good deal you do have to look through things and evaluate the price. The great thing about this pop up is that everything is really well organized so you can flip through things quickly and the really good deals jump out at you. As an example, at the August 2025 sale I found a frozen jacket with matching skirt for $4, dollhouse with furniture for $45, sleeping bag set (with pillow and blanket) for $10 and the clothes and sleeping bag look hardly worn/ used. I went on Friday so it wasn't even the earliest you could go. The more recent one I went twice and I did notice when I went on Saturday that a ton had already sold so there wasn't as much to pick from. But on Sunday lots of items are half off so you can get some really good deals on something that was just a bit overpriced initially (I got a three pack of disney princess dress up/ nightgowns for $7.50 that way). So if you really want the best stuff or if you're looking for something specific, go early. If you want great deals, best bet is early general public (Thursday) or Sunday for the half off.

Used to shop the online consignment, but when they went in person it was a different experience…read more The pickings were slim and there was an UNDISCLOSED event support fee. No signage or anything about the fee. I probably would not have minded paying it had they disclosed it.

Built By Diapers has great customer service! She is super attentive, and cares about what you want…read moreas a customer. She goes above and beyond with each design, you can really tell she puts her heart and soul into each one. She's always willing to do special requests and can really work with you, to find what you want and makes your vision come to life. Definitely the perfect gift for the expecting mama in your life! I would recommend 10 times over!!!!!

I purchased 3 diaper cakes so far and all If my clients have…read moreloved them ! The price is fair because they are actual usable diapers . Perfect gift.

First time at Build a bear! Took my daughter so she can get her birthday bear!! The staff were very…read morefriendly and helpful. They explained the whole process. It was a very fun and memorable experience. We got to pick her bear and a cute outfit with one accessory. We also did a voice recording and placed it inside the bear with a heart. You get to create your own bears birth certificate. That was fun! They have super cute accessories and outfits for your bear. Can't wait to come back!! The

Considering no one in the store was actually purchasing anything when we visited on a Sunday…read moreafternoon, I was utterly blindsided by the lack of service we experienced. There were about 5-6 staff in the shop and about 4 other customers, none of the staff was serving or talking to customers, all staff were talking among themselves, not even one pretending to work, except for one filling the machine. Not a single staff welcomed us as we walked in, but I just let that go as my daughter was so excited just to be there and we were actually ready to purchase. We walked around the store to figure out the process, and my daughter kept asking me how it worked and what the bears came with, it was not confusing, but it would have been nice to have someone answer our questions and explain it to us. I've been to other Build-A-Bear workshops and have never had such a poor experience. I stood around walking the shop for at least 5 minutes (an eternity in retail) until I could not wait any longer and walked right up to a staff at the front, they made no eye contact, and then one of them even walked away as I walked over. The other one, I had to walk up to her to get her attention and say hi just to get her attention, and it almost seemed as if she was bothered that I was interrupting her. I understand that Build-A-Bear as a corporation is highly profitable, but it would be a shame if we can no longer expect the customer experience that made them successful, not coaching better staff behavior and processes. I wish there was another location nearby so we didn't have buy from this one, the experience gave me such a sick feeling in my stomach that I changed my mind about buying this time as I couldn't bring myself to give them a single dollar until they get their act together. The last Build-A-Bear location I've been to was inside the Great Wolf Lodge in Anaheim, and it was an entirely different experience. So fun, staff so friendly, everyone just felt the magic, and we didn't even buy anything that time, but that experience made us come in today ready to buy, and how this Spectrum location ruined everything. Staff apathy can make or break a retail experience and it's just so sad that either passive management, little to no training and/or bad hiring or all of the above made this experience so poor.