My wife and I made a stop over today to check out some baby carriers. Despite a few customers…read morebrowsing the store, Lieu took her time while juggling phone calls, customer questions, packaging other pick-ups, to address us and give us tremendous detail and support on what works and doesn't work for our needs. Our son has a particular condition that makes most baby carrierrs difficult to adjust. She took the initiative to get online and watch YT videos to find methods to adjust and make the carrier a comfortable and suitable position for us and our baby. I can't say enough about her great customer service, friendly smile, and ease of conversing with. Hoping to see her more often in the store when we pick up great deals $$! Thanks Lieu for all the help - will think of you when I carry my baby comfortably :)

Nice place to buy things if you get lucky and call in first when the post on their instagram…read more Terrible place to sell because they will short change you. Offered me $10 for 5-6 toys which I decided was okay. The awful part is I had my toddler and 2 bags (so I was very preoccupied trying to carry everything) and she gave me the $10 in all ones, but when I went home, I counted and it was only $8. So count your money in front of them!

I needed a gift for my dear friend's baby shower. I saw so many cute things in the window right…read morewhen I parked. I was a little upset no one greeted me when I walked in. I assumed they were just up front helping another customer. I was perusing and enjoying all of the precious baby clothes when a sales associate asked if I was still doing okay? Which threw me off a little because no one had helped me, yet. She was kind to take the items up front that I was carrying. I couldn't decide on a theme for my gifts, because there were so many cute things to choose from! So, when I went to checkout, I asked for help. That's when the magic happened. The two other sales associates up front helped me make decisions and we chatted. They made the whole experience better! I cannot wait to give my friend these gifts for her baby shower. I will definitely come back for baby gifts in the future. My one big suggestion is that their should be a welcome form employees when people walk through the door and warm customer service from the start of the shopping experience.

Was excited to find that the store had a nice luxury stroller ($500 stroller btw) on their website…read morein stock. Drove 35 minutes to go pick it up. When I came to pay, they asked me to come by the next day because the stroller was "in a warehouse around the corner" and they didn't want to pick it up for whatever reason. There were four employees in the small boutique store, and only a few customers that were perusing/asking questions about strollers. I let them know that I needed the stroller tomorrow and also that it would be really hard to drive in on a workday in traffic to grab it, but they still said they couldn't pick it up because they were too busy with other customers for the rest of the day (like what???)... I left and am planning on purchasing from another store. Baffled as to how they make sense of letting someone buying an expensive stroller with no fuss or questions walk out of the door.

Great product, passionate employees and beautiful designs. Amazon has some great reviews and also…read moresome good product comparison videos are on YouTube. I picked this product because of the front/back flexibility and the cute patterns. I have on black and grey, and I like the grey better because less lent shows. This is a factory location, so you should probably buy on their website. Good luck!

Such a cute little toy boutique! I stopped by last week and ended up getting the cutest sloth and…read morecat stuffed animal for my boyfriend, they're seriously adorable! The two girls who helped me were the sweetest, most lovely, and helpful. They made the whole experience even more enjoyable and were so kind and welcoming. You can really tell they care about their customers. Such a charming little shop with the sweetest vibes. I'll definitely be coming back!

Super cute place for all your soft and squishie plush needs! They have so many brands there! I went…read morelooking for Jelly cat and they had so many options but not what I was looking for. The price is a bit high on everything there but it was a given because of the high quality plushies. Service was good. She greeted us upon walking in and asked us if we needed anything to let her know. I didn't find what I came for but enjoyed all the beautiful plushies to look at while I was there.

The furniture is looking nice! We had an issue with their furniture after delivery and they sent us…read morereplacement parts, so they do stand behind their product. Will but it again!

Bought a GTS bed for my son. He absolutely loves it. It made the transition from a crib so easy, he…read morejust loves sleeping in it. They came and installed the bed quickly, and when the back rear tire didn't light up they were super responsive so I was able to figure out that a prong was bent. Great customer service!

Urban kids consignment is something I look forward to every single time. The staff is beyond…read morehelpful and kind and the prices are great. I stock up on clothing and shoes for my son and get his new toys every single time. It's a parents saving grace!

This was my SECOND time coming to this consignment pop-up, and unfortunately, the customer service…read moreis still just as disappointing. At this point, the deals are great, but the attitudes of the people running this event are something else. Since it was the last day and most items were 50% off, I was excited to shop for some good deals. However, the ladies at the entrance were already coming across as condescending toward people walking in. When it was finally my turn to enter, I grabbed a bouncer I had been eyeing. Since my husband hadn't arrived yet, I had to carry that thing around while browsing and shopping for at least an hour and a half. Once he arrived, I purchased it, and he took it out to the car for me. With my hands finally free, I was able to check out the books and toys, where I found some AMAZING steals! Unfortunately, my bag ended up overflowing, and I was struggling to carry everything from the back of the shop to the front. The OWNER was literally standing right next to me at the back of the shop, watching me struggle, and couldn't even offer to help. Not even a simple, "Do you need a hand?" As I was gathering all of my things together to make my way to the front, things kept falling out of my bag, and I had to keep going back to pick them up. The lack of basic courtesy and helpfulness was honestly astounding. Sales was not even busy by this time because it had been over 2-3 hours since the event started and the shop was pretty empty, and still being condescending and watching customers struggle without offering the slightest bit of help is just poor customer service. And this wasn't even my first bad experience here! I WILL give credit to the cashier whose name started with an S (I'm so sorry I can't remember your name ). She was genuinely friendly, and my checkout experience was great. She actually made me feel welcomed and taken care of, which was a nice change from the rest of the experience. Will I come back to future pop-ups? Honestly, yes, because there are some genuinely great deals to be found, especially on the last day. But let's be real: great deals do not excuse terrible customer service. If you're planning to shop here, go for the steals, but don't expect the workers or volunteers to be particularly welcoming or helpful. Be prepared to carry your own stuff if you don't have a stroller or wagon, and don't count on anyone offering you a hand. It's a shame because the merchandise and deals are worth coming back for, but the customer service could seriously use some work. You can run a successful sale AND treat your customers with basic respect. The two aren't mutually exclusive.

They have a wide variety of strollers for display which was super helpful having a hands on before…read morepurchasing. They're super helpful with answering any questions I had. Highly recommend

We had such a great experience at this baby shop! They have a beautiful selection of strollers, car…read moreseats, baby clothes, and so many other essentials. Everything is displayed really nicely, and it was especially helpful being able to see and compare different strollers and car seats in person. The store has a clean, welcoming atmosphere and a great variety of products. If you're expecting or shopping for a baby, I definitely recommend stopping by.

We had such a wonderful experience with Pottery Barn Kids at South Coast Plaza from start to…read morefinish! We initially stopped in just to look at bedroom furniture for our son and were immediately greeted by Leilani, who was incredibly kind, knowledgeable, and helpful. She took the time to walk us through the different options, offered great recommendations, and never made us feel pressured to purchase. Since we still needed to go home and take measurements, she gave us her card and told us to reach out whenever we were ready. One suggestion we especially loved was to show our son the different bedding and sheet options and let him be part of choosing everything for his new room. It was such a thoughtful idea, and he was SO excited to be involved in the process! When we were ready to order, I emailed Leilani without realizing it was actually her day off. Not only did she see my message, but she went out of her way to connect us with another manager (Deeon) at the store so we could get everything taken care of without having to wait. That level of dedication and customer service really impressed us! The ordering process was completely seamless, everything arrived promptly, and today we had the final step: white-glove delivery of the bedroom furniture. The delivery service was impeccable as well. We truly could not be happier with the entire experience. From our first visit through ordering and delivery, everyone at Pottery Barn Kids South Coast Plaza was fantastic. A huge thank you to Leilani and Deeon for going above and beyond and making the whole process so easy and enjoyable. We highly recommend this store and their wonderful team!

I came here with my family excited to be here because my son was going to be choosing his backpack…read morefor school-first time ever. Already walking in they never welcomed us. But as we were looking around more people would come and right away they welcomed them with great greeting and asking them right away if they needed help. While we were just ignored. Why of course we're Hispanic. They think how would we ever afford anything here. I regret buying his backpack because why buy from a business when they treated us such way. But we ended getting his backpack because we didn't want to ruined his excitement. It's not my son's fault the employees here are racist and rude. Looking back and just now seeing there reviews I wish I should've seen how many experienced the same experience as well. And Pottery Barn Kids never responds.

Stopped in for the first time today and am so happy I did. Despite the owner being very busy this…read moreweek she took time to welcome me and go above and beyond in serving me. Besides that, there were so many wonderful items of clothing ranging in styles, size and season. I will definitely be retuning when I have more time to look at everything! If you love thrifting and funding treasures, this is the place to go!

Awesome shop! Endless choices and good prices. Kathy is very good at what she does. She's the best…read more The treasure hunt is part of the Mother's Secret experience.

Excellent quality products and outstanding customer service. You can tell the makers of Joovy…read morereally care about what they're doing. Website is SUPER easy to use which is much appreciated when you're a busy mom just trying to figure it all out. Quality seems superior to comparable products. Price point is very friendly in my opinion.

I had a great experience with this company before it was sold. After it was sold the management…read moreoffered an exchange for a stroller I had purchase, it was three months old and broke a w pivot joint. I contacted customer service and it was a battle but they then offered to replace it. They said they would send it out and then called about a week later and stated it had been moved to a new warehouse back east, and it would be a month or two before I got the replacement. Two months so I call and they say they cannot send one they are out of stock and they can offer 10% off a new one... the lady was rude and denied the claim they had already promised so I will tell everyone I know not to buy joovy and the quality is horrible... Joovy you suck!!!