Service was awesome! Staff was so kind and helpful. They attended to my needs and even the needs to…read moremy friends and was just an inviting place to be. Definitely will be recommending this place and coming back here for more!

So happy store was open early on Sunday morning! Sophia was super helpful and very patient…read morehelping me pick out some work boots, as well as attending to other customers. She was very friendly and knowledgeable and the store has a huge selection!

We have a store in Carmel, CA. You'd think the service is better there and it isn't…read more The manager of this store has been there for years. You will be greeted. You will be asked if you need anything. They will help you find what you are looking for, find sizes for you when you are in the fitting room. Find matching shirts/pants if they have it. Full service. Great service!

If you enjoy being ignored, disrespected, and talked to like you're a nothing, this is the place…read morefor you. The staff here, especially one particular attendant, is shockingly rude, condescending, and downright aggressive. They act like they're doing you a favor just by acknowledging your presence. It's clear they've never heard of customer service or basic decency. I witnessed discriminatory behavior that made me incredibly uncomfortable, and it wasn't subtle. If you're expecting professionalism, kindness, or even minimal respect, avoid this store at all costs. There are plenty of places where you're treated like a human being this is not one of them. They were even talking to each other about the customer where we all could hear it. Sounds crazy! Management please take note. Clearance items prices are outrageous for stuff that is not worth it and belongs to 2-3 years ago.

I stopped by this location as we don't have too many retails Timberland stand alone stores in SoCal…read moreanymore and was pleasantly surprised by the selection, merchandising of inventory and deals when I visited. They were doing a buy one get one 50% off deal when I was there and it was applicable to a majority of the items in the store (except for their classics of course). I was able to get some boots and sneakers for a good deal. Michael was helpful and super friendly, really appreciate quality service from a store and would definitely come back here again for any of my Timberland needs! These are located at the Outlets at Orange so parking is available in this area although it will tend to get crowded so definitely allow time to go early or on weekdays to beat the crowds.

Fantastic experience at the Timberland store in Orange…read more I came in looking to purchase a pair of Timberlands, and right away the reps working at this location were all very helpful and welcoming. Zaira and Michael both provided excellent customer service. They were quick with their service, responsive, and genuinely helpful throughout my visit. The reps made the process smooth and easy without feeling rushed. The store itself was very clean and well organized, with a great selection of shoes to choose from. Overall, a fantastic shopping experience thanks to Zaira, Michael, and the team. Highly recommend this location!

And my denim addiction continues.... I've been a huge fan of AG Jeans for years, and I'm thrilled…read morethat they have a location in Fashion Island!! To say that I LOVE this brand is an understatement! Well-made, high quality, attention to detail, clean and elegant denim!!! Their jeans get softer each time they are worn! Expensive?!?? HELL, YEAH!!! This store is ultra tidy and has this unique layout!! Friendly customer service with a fun vibe! I felt welcomed and appreciated! Good selection, and if they don't have your particular size, color, and style in stock, the staff will make that happen! Overall, I had an amazing experience! Highly recommended! I'm an AG Jeans customer for life!!! Enjoy!!!

I bought two pair of Wanderer shorts at Nordstrom. They're really nice (even at the exorbitant…read moreprice). I ordered another pair of the same size from the AG website. they don't fit. They're like an inch smaller. Foolishly, I expected them to fit correctly and washed them. I can't wear them and I can't return them. Now I have $150 shorts I can't wear. Be cautious dealing with this company.

Got a pair of shoes. Their process to try on shoes is unique. You pick the shoe you want, you try a…read morestock model of it for the size, then you choose the color you want for the sales person to grab for you. Pretty big store that tries to give the boutique vibe. You can pay with the sales rep on a mobile device. Knocked down a star since you feel a bit hounded on initially when you enter the store.

I had a really uncomfortable experience at this location…read more I asked an associate if I could try on a specific pair of LightSpray shoes. He told me they were very expensive, intended for marathon runners, and that they generally would not let someone try them if they only planned to use them for walking. He also mentioned that serious buyers might not want a pair after other people had tried it on. I was not even offered one of those dummy shoes for sizing. The way it was said felt dismissive and left me feeling like I had already been judged as someone who was not a serious customer. What confused me most was that a few minutes later, the person shopping with me asked to try the exact same shoe and was allowed to do so immediately, without being questioned about how they planned to use it or being warned about the price. I brought the situation to someone who appeared to be part of the management team. Although she apologized, most of the conversation focused on explaining the store's procedure and suggesting that I could have asked another associate. That did not really address why the same apparent rule was applied differently. They later offered a discount on the other person's purchase and asked whether I still wanted to try the shoe, but by then I no longer felt comfortable shopping for myself. I cannot speak to anyone's intentions, but this interaction left me feeling singled out, embarrassed, and unwelcome. I hope the store reviews how employees explain their policies and makes sure all customers are treated consistently and respectfully.

The Gap Kids at the Irvine Spectrum is a nice and clean store. It is fully stocked and very…read morewell-organized. I like to stop by this store when I'm at the Spectrum. Always find some super cute baby girls clothes (my biggest weakness :).

The young skinny girl with glasses working there clearly has no idea where she works, or how to…read moretreat people with respect. My mom was asking about the deals, and she quickly and impatiently said, "Buy one, get the second one 50% off on everything except jeans." When my mom asked again just to make sure she understood correctly, the employee got annoyed and repeated the exact same sentence louder and in a rude tone. Unfortunately, I have no patience for disrespect, so I returned the item I was about to buy right there and left.

The workers here are so helpful, kind, and patient. Jade was particularly helpful in assisting me…read morein finding styles that suite my preferences and demonstrated amazing customer service skills. Will be returning to this location for my Dr. Marten needs!

Store itself is very nice , sales people were knowledgeable and helpful . However the product…read moreitself is garbage. I bought Dr, Martens Oxford -made in England . I've only had them for 9 months and cracking 3 inches above shoelaces ( right and left shoe ) . I was told that they are made very well and would last ... not true . More times than not - quality doesn't always = how much you pay for an item . I called the store and they could not do anything so they gave me an email . I attempted to email Dr, Martens with picture and never received a response . By the way I paid 210.00 for the shoes . This is a one and done for me . It's not about the money , I just wanted to acknowledged as a customer.

STAFF WAS AMAZING!!! They we all welcoming and attended to our whole group. Leslie helped us out!!!read more

BEST CUSTOMER SERVICE EVER Ordered online , Having problems…read morewith size for 2 pairs of Nike , called there and Fedlu one of the store member helped us to exchange and find the right size . Really appreciate Fedlu for your amazing service