Nice kohl's location! Candidly, I came here for an Amazon return. They do have an Amazon return on the right side of the store, in the back corner. There was only one person in front of me. And the employee helped them pretty quick and then it was my turn. Gave him my two returns with my barcodes and voila! All done. On my way out I saw some super cuteeeee Halloween pillows, that I had to get! My Kohls charge card got dusted off and used lol It makes me so happy to see all the Halloween stuff coming out. My favorite holiday!!!! I am excited to see more spooky stuff. I saw that they even had spooky candy out (Halloween Kit Kat bars and more). This location has a Sephora inside. read more

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It seems like this store has a huge amount of clearance items. Messy fitting rooms. Lots of areas seem tight and overly packed. Decent pricing. No one to greet you or ask if you need anything and I walked around the store and tried on clothes for at least 20 minutes. Large parking space. Clean bathrooms. Sephora located inside. read more

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I was a customer of KOHLS over 10 years and bought all my dress and casual cloths from them. But I have found out in recent past the cloths they sell is very poor quality and charge premium price. Recently I bought two dress shirts and I used one shirt. After one wash the shirt got shrink and could not wear it because it was too tight. This was the second inferior quality they sold. The first one is a dress pant. When I took those items back the KOHLS outlet refused to exchange it. That was my last purchase and no more a customer of kohls anymore. When I report this unethical business practice to there management the reply was " each outlet have their own policies of returns". Good for them. No more shopping at KOHLS. Be aware of this and unprofessional business model. read more

I remember when I used to shop here all the time. They always had some cute things here. But honestly, this store has kinda gotten very empty and there's not much to get here. Also the pricing is a little on the high side. I came here to pick up an online order and it was a bit confusing on the pick-up area. The space is just open and anyone can just grab it. But there was an employee that was nice to help me find my item. Other than that, this place is just okay, there's not much and I heard that they're closing down their stores sometime this year. read more

Kohl's - Department Stores Near Me - HUNTINGTON BEACH, California

Great selection on several departments. They have 25% on kitchen appliances, I took advantage of that deal and bought some cooking tools. Good and clean restrooms read more

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More clearance items without clearance prices..increased prices on everyday items..ex..10.99 3t tshirt no value so disappointing

I have mixed reviews on Kohl's. My biggest complaint is that their clothing and home items are a bit overpriced. There's pretty much always a sale going on, but sadly, it never seems to help the inflated price tag. My mom is a major Kohl's fan, so I've been shopping with this department store for years. Here are a few things I like: 1. Office wear. Kohl's is one of the few places you can still find appropriate office wear. Trendy stores still crop their professional clothing, making it impossible to wear to a work outing. 2. Their partnership with Amazon. I absolutely love Amazon returns via Kohl's. Returns are incredibly easy and they always give you a 20% off coupon for a Kohl's purchase. I have a tradition of buying a seasonal candle with each coupon. This is my treat for completing a dreaded errand. 3. Home goods. Kohl's has great quality towels, comforters, and pillows. They also always have the cutest themed items depending on the upcoming holiday. 4. Their collab with Sephora. Love that I no longer have to enter a mall to get my favorite Sephora product. read more

Ive never been here, but I searched up a product I wanted on the website and there were 3 in stock. I called the store beforehand to ask if I could put the items on hold, and they said they did not have the items. To me it didn't make sense because I know kohl's updates their website very well, so I called a second time to confirm if they had it and they picked up and immediately hung up on me?? Now I don't know if the employee was trying to gatekeep the item but I am very frustrated. read more

I do love this kohls. I always get my fleeces from here and shirts in the men's section. Always a good variety of hoodies and jackets! read more

Kohl's - Bought this purple fleece from here! - Department Stores Near Me - HUNTINGTON BEACH, California

I'm writing this on behalf of my mom. She went in here and spent almost $200 for them to treat her so poorly. First of all, when my mom was checking out she was berated so heavily by the cashier to get a credit card that she became so flustered and in the mist of it all, forgot to grab the gift card she purchased for my sisters birthday. Hours later when she was wrapping gifts and realized, she returned only to be treated like a thief. I get it, people do this, it happens, there are thief's in this world but for the manager to not only refuse to personally speak to her and only speak to her through an employee via a walkie talkie but she lied and said that they reviewed the footage and the cashier indeed gave her the card so she needs to leave the store and check everywhere and come back tomorrow if she still can't find it so they can resolve it then. My mom was there for over an hour when another employee finally piped up and said "oh, did the gift card you purchase look like this?" To which my mom said yes, they matched the numbers to her receipt and became extremely apologetic when they realized my mom was in need correct, the gift card did not leave the store with her and that was in fact her gift card. The manager obviously lied when she said she reviewed the footage and personally saw the cashier hand her the gift card. I'm also reporting this to corporate, absolutely disgusting and embarrassing behavior. Do your job correctly or quit and hopefully they'll hire a more competent manager. read more

I have been shopping her on a REGULARE basis for YEARS and I have had nothing but GREAT customer service from every employee! I am writing this today to bring to light CISCO, who I believe is a manager...He is calm and polite under any and all situations I have seen him in through the years. No matter how upset the customers are, he remains professional. I myself had an issue and he went ABOVE AND BEYOND to help me!!! Just a diamond in the rough these days where customer service isn't always the best!!! He is amazing and deserves a raise!!! FOR SURE!!! HARD WORKER, PROFESSIONAL AND EXTREMELY GOOD AT WHAT HE DOES! HE ALSO NEEDS A PROMOTION! read more

Usually love this Kohls. Just went for the 50 off clearance sale. 2 of my clearance items with clearance stickers did not take 50 off. Young cashier asked the person in charge. I think his name was Mario. He told her if it didn't come off automatically not to honor it. I had a long day and didn't have the energy to argue. It's just sad that he didn't do the right thing and take care of it. read more

Well for one they no longer honor our coupons we earned purchasing merchandise after the expiration date. The employees told me they honor them 10 days after the expiration date since I was on vacation. Mackenzie, store manager, did not honor them. I was not impressed with her ability to handle a very unhappy customer. Shame on Kohl's! read more

I went in to get my grandson new shoes. I'm handicapped. I parked in their handicap places. Found shoes gotten in line to check out. Was told when I finally got up there. It was like maybe six people in front of me that it was an Amazon only return area and I had to go to the front of the store to check out being handicapped. I told the girls she lost a sale handed her the shoes she can put them back. I doubt I will ever walk in the store again I think it's a really poor way to treat people who are handicapped. You can have the handicap parking on one side of the building and expect people to walk to the other side of the building to check out read more

This kohls specifically always closes early.. their Amazon drop off is supposed to close at 7 but everytime I am here any time after 630 they are already closed and no one will help or assist .. today I was even there at exactly 7 pm a worker came out from the back area and there was myself along with 2 other customers waiting for about 10 minutes and she still wouldn't help anyone it's ridiculous if you want to close earlier that's fine but update your hours read more

Today I witness two of the most rudest and useless employees get rude with a lady returning something from Amazon to this location on 7/18/23 at 4pm. The lady seemed unsure of the return process, and was politely asking questions. The employees were rude and condescending. That's not cool. I put down the merchandise I was going to purchase and walked out. Always treat people with respect is my motto. read more

Easy to return things. Lady up front was really nice. Will use this khols for now on instead of Bella Tera.

Shauna is the best! Such a sweet and pleasant demeanor and obviously extremely helpful and kind in every way. She was so great in helping me use my Amazon coupon for my purchase. read more

AJ was really very polite and helpful. He was also very proactive and customer oriented. Crazy discounts and value for money

I'm not a Kohl's shopper but I come here to do my Amazon returns. The line for the returns can vary from 2-3 people to a super long line. I like the location and am a creature of habit so I bring all my Amazon returns here. The return center is open store hours from open to close. read more

Kohl's - Department Stores Near Me - HUNTINGTON BEACH, California

More cashiers needed for check out! 7 people in line and 1 cashier. Terrible customer service

It's nice to shop when literally no one around BUT the workers get too comfy. Walked up to check out. Not greeted. No eye contact. One of my items didn't have a tag. She looked and looked. I would normally offer to get the item (she knew exactly where the item was). She asked me to go grab one because her coworker was on a break?! I said; no! You guys aren't busy and you have people that can help you. I got a blank stare and she called for help. Someone came and helped her right away. I'm sorry Jacquelin but I'm not going to do your job especially when it's obvious that the store is SUPER slow and there's other people that can help. I asked her about the additional 15% off and I got a blank stare and she said she didn't know. When the other girl walked up I asked her and she said oh yes she knows, she has the coupon and can scan it for you. ‍ Mind-blow! read more

This review is specifically for SEPHORA. If you buy at a regular (stand-alone) store, you cannot return the items to Sephora inside Kohl's. They should have a HUGE disclaimer in their store, app., and online about this since it is part of their business model. Also, if a customer says they should make this fact known to customers, please don't come back like a prick and say it's on the receipt. It's not on the emailed receipt rude a**. The receipt says explicitly to return to ANY Sephora location. That is where Sephora Corporate should say **exempt items purchased at Kohls Sephora. Also, be ready for them to leave for 5-10 mnts to get fragrances from the "back." One person was in line before me, and this ordeal took 10-15 minutes. read more

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Holiday weekend. After Xmas shopping One person working checkout. 5 people in line. Called Kohls while in line to ask for additional help. Kim (Kohls associate that answered the phone) laughed at me and said yea okay and hung up. Spend your money elsewhere customer service sucks here read more

I've now made my third trip into this store and I had to walk out about 5 minutes after entering into the store. the store is pumping some kind of scent into their store that makes you feel as if you just walked into a cloud of out dated cheap perfume! At my first visit to the store I thought somebody got a little crazy with their perfume but now I'm absolutely sure the store is pumping this horrific scent into their store. If you have allergies dont step foot into this store. so put aside the scent issue, this store is totally disorganized. read more

Great service...convenient parking...beautiful store! Employees very helpful...everything I needed...

My review is actually for employee Aliyah who runs register #1. This employee epitomizes what an employee should represent at any department store. She softly greets each customer as they enter or leave the store, folds clothing carefully before putting in the bag (without wasting time) and is always pleasant. She is an employee every retail employer should have! read more

This review is specifically for Joshua at the Amazon returns. I was in line waiting to return 5 items and Joshua had been super friendly with everyone he was helping. I thought, oh that's cool, he seems to be a happy guy. He finishes helping the lady before me and then take his time labeling her return and putting it where it needed to go. I didn't think anything of it at the time, but now I know he was trying to avoid helping me and was hoping the other girl would finish up with her customer first. Anyways, he stands back at his register area and doesn't say a word to me. So I walk up and say I have a return..obviously. He scans my code and says ok it's for 4 items. I say oh it's supposed to be for 5 and I check to see what was missing and took the item that was not on the return out of the box. I said ok let's refund those 4 and then I'll get back in line to figure out what's going on with this one. After he tells me "I don't know what you did". Not sure why he's feeling the need to place blame on me at this point. So I start walking away to get back in line since I thought he finished the return for the 4 items. Then he says that I can't do more than one return a day and if I don't do them all now "it's a done deal". So I say, I'm not sure what you're asking me to do and walk back over to him. I show him that something is going wrong with the Amazon app by clicking on the item that isn't on the return and the app says I already started the return. I show him this twice and he says nothing while I'm doing it. Then loudly says that I didn't click on the item he told me to and I messed it up and I'm doing it all wrong. So I tell him that I'm not blaming him for anything, but he watched me do it twice so I'm not doing it wrong. Then he says he's not going to argue with me. Mind you, he had a bad attitude with me before I even got it him. The girl next to him asks me if anything is ok because she can clearly tell he's being a jerk for no reason. I tell her it's ok because he seems like the kind of person that would hold it against her for helping. Sweet girl btw. Anyway, I have him return the 4 items and walk away with the 5th item. Before I'm even 20 ft away, he starts complaining about me to the next customer. So I had to pull a "I need to talk to the manager" line. He could have waited until I got out of the store. Also, while waiting for the manager, I realized that the return he processed now only showed 3 items instead of the 4 we originally saw on the return. Again, this was an issue with the app and still not blaming him, but his attitude towards me sucked and he made a bigger deal out of everything than what was needed. I understand that a lot of customer service people get mistreated and blamed for things out of their control, so I always try and be mindful and respectful, if not friendly. I was trying to figure it out and not hold up the line, but he clearly needs to work on his customer service skills when something is not the usual easy scan and box return. The manager said she would talk to his boss about it and that he shouldn't be talking crap about customers at all. Hopefully, that happens because he seemed like a decent guy with everyone else. It's almost like he assumed I was going to be a difficult customer just by looking at me and because of his assumption, took everything I was saying as being argumentative or blaming him when I was just explaining what was happening. read more

Every time I've come to this Kohl's, I've had a great experience.. The staff is super friendly and helpful.. The store is always laid out nicely and organized.. thee manager Fransisco and a young lady at the return desk helped me out and both had excellent customer service.. not the first time ive felt this way shopping here.. Keep up the great work Kohls staff ! read more

I came to this Kohl's this morning to purchase some clothing. When I went to check out with cashier named "Depa", she asked my boyfriend, " do you have a kolhs account with us, if you sign up with us you'll get an extra 35% off". That sounded like a great idea to do who wouldn't want that. Anyway come to find out she signed us up for a credit card and never disclosed that to us once!! That is totally unprofessional and uncalled for, she never mentioned that to us once and so when we went to go back and ask her about what she did, she tried to cover up her actions and told us she showed us a paper which is totally untrue. It's shocking an employee has the audacity to straight up lie!! I kept it short and told her, she needs to disclose that to customers what they are signing up for!! So unacceptable!! read more

Big lot for parking, fairly easy store to navigate, but... lot of items were sold out? It could have been due to the holidays (not long after Christmas). They were all sold out of every essential oil diffuser except one. Popular holiday gift item, I guess! When I was in, there were plenty of staff members working at the tills, though I didn't see anyone roaming around offering any assistance on the floors. (That would have been useful, as I didn't know where the home section was. Luckily, I found what I was looking for on the way to the restroom - haha.) I guess the one thing that puzzles me about Kohl's is the pricing: I've noticed that things are priced differently at different stores on the same day. And, at one store, things can change price quite frequently. I guess what I learned is that if it's not on sale right now, don't buy it, because it will be soon. Convenient store in Huntington Beach! 2018: 1/100 read more

Eddie the agent at Amazon in Kohls was extremely professional and helpful He made my issue smooth w/o any problems. Please let Eddie knows he is appreciated Ron read more

I went to Kohl's today to do an amazon return. While there my 6 year old son got separated from me and I could not find him I told one of the cashiers at the front and she immediately alerted the store manager who called employees to the front to make everyone aware of the situation and had someone monitoring the exit to make sure no one left with him. He was quickly found holding some cookies he was trying to buy haha. It was an emotional reunion and I was SO grateful to the kind lady who found him and the quick actions of all the staff. The Huntington Beach Kohl's staff is amazing!!! Thank you! read more

I do like Kohl's but came home tonight with about 15 clothing items, 2 of which still had security tags attached noticed when I got home! No beep no buzz no alarm when exiting doors!! A pain...now I have to trek back there stand in line again to have them removed. Called manager who just said I apologize! SEEMS THIEVES ARE WELCOME here as their security tags don't work. I'm pissed cause I bought a pair of pants specifically for tomorrow night and can't wear them with a security tag on since I don't have time to go there between now and then! Maybe figure out another system for the items that have security tags attached. The gal checking me out had a line of 6 people, requested back up which FINALLY came so perhaps she was rushing? Oh ya an item rang up $59.50 but sign clearly said 30% off so had to deal with that which I was in fact correct. read more

We went to the Kohl's on Thanksgiving night forgot my shoes in Arizona so I needed to buy new tennies at Kohls the line wasn't that bad they had a whole bunch of good deals wished I would have bought more stuff but we were in a hurry read more

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So disappointing to go into Kohls looking for a My Pillow only to discover Kohls quit carrying it because they don't like the owner of My Pillows politics.....smh. That's so lame. Guess I'll buy direct. read more

I came into the store on January 29, 2021 to purchase a ninja air fryer. It was not in the store, that can be purchased through the kiosk. An amazing woman named Pauline came to my rescue and helped assist me with the kiosk. I always have trouble with it. Pauline helped by assisting the entire transaction on the kiosk. She was absolutely such a caring, very hands-on helpful person. She's got an amazing personality and definitely makes a person feel right at home. Thank you Kohl's for having an amazing employee like Pauline who sets the best example of customer service. read more

Kandy is awesome with her help for Amazon returns! She is always so sweet and nice, helpful and fast. Her cheerful attitude is much appreciated. I also love their SO brand of jeans and shorts and PJ's. Super comfortable and soft. They also usually have cute wedges too! And for kids clothes they have nice cute stuff on sale all the time. read more

Eddie is killing it in the Amazon returns dept! I appreciate all the nice people that work there but man, he was helping customers so fast it was a blur. Nobody wants to wait in a long line so I appreciate he didn't chat it up or do anything but his job! Give that guy a raise! read more

Went on one of those 24 hours all day openings. This particular location wasn't bad at all. The place was organized and had decent all around choices. Their shoe section wasn't that great though. They have a good children's section in terms of clothes and toys. Considering it was one of those 24 hour events for the holidays, they managed to keep the store fairly organized. I would sign up for their rewards cards to take advantage of the deals but forego the charge card. Otherwise, all around good feng shui, I would come back here again if I was in the neighborhood. read more