Just an amazing selection and great customer service we had shopped around for our cowboy apparel but honestly just the variety and amazing well facility they spent the extra mile helping us find custom-made items my wife was really really happy with enormous belt buckle and just ready for the Garth Brooks convention very happy and just did everything correct go see Cassean her team for customer service excellence Andrew helped as well and so did Natalia and Mel highly recommended read more

Horrible service. Never a hat shaper in the store if they do they talk too much and have a line and tell you to come back another day. Horrible read more

I ordered several pairs of Laney Wilson corduroy patchwork jeans. I was suckered into finding a way to get the corduroy patchwork Blazer to match- the outfit looked so cute and sleek in the picture but it wasn't in the Boot Barn store. So I ended up going with Russell's Western Wear. Unfortunately the Blazer didn't work out through them and I have to pay $10 in return shipping fees. I wish I had just cried the pants first and then figured out how to get the Blazer if the pants worked. Boot Barn gave me no hassles returning the corduroy patchwork jeans, it was funny though because I didn't have any such item in their store. Lots of lessons learned here. Better just to shop on Amazon. read more

I came in with the hopes of buying a hat, I was not greeted when I came in and spent about 10-15 mins by the hats, looking at a few different styles, with 3 employees watching me. Not one of them offered to help me or asked if I needed assistance. read more

Went in to look at what boots they have. Lots of choices from cowboy to work boots, they have it all and more. Clothes, jackets, vests and accessories hats and hat racks, so many things. Highly recommend you go I. And check it out. They are currently having a BOGO free deal. Nice Christmas gifts if you want to shop early! Check them out today! read more

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Staff is young, friendly & helpful. The girls did a great job helping me out with all kinds of tips, tricks and advice. Went to pick up an order. They had a comfortable couch for me try on my boots before leaving the store and a full length mirror right next to the couch. Great set up. They offer free boot stretching and boot stretching spray available for purchase. read more

The slowest service on earth! It's embarrassing! Hurry the fuck up and give me my damn online order! It shouldn't be that hard!!

Nice location with a huge selection but the service is quite literally trash and the employees are clueless

This is probably the biggest boot barn in the SoCal area. I've visited maybe five or six other locations and this one by far has the biggest selection. The employees here are very nice. I'm sad to admit that I forgot the name of the woman who was helping me out, but she did such a great job. I came in to just look around as I normally do and I ended up leaving with a cute dress and shirt. If you find boot shopping to be an intimidating process, I would suggest stopping by here because they're so helpful and don't make you feel awkward if you have a lot of questions about sizing or wide calf boots, and so on. It's a quality store, so the prices are definitely not cheap... But they do have a sale rack and a clearance section for the boots as well. read more

Boot Barn - by the front door - Shoe Stores Near Me - Orange, California

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The service I usually receive here is amazing, but unfortunately my experience with Susy was very uncomfortable. She wasn't welcoming at all and had a miserable look on her face, almost like she didn't want to be there or check me out. I'm used to friendlier employees, so it really made my visit unpleasant to the point where I'd rather drive to Irvine. I've noticed some of the younger employees don't seem to enjoy their jobs, and while that's understandable, it makes a big difference when interacting with customers. On the other hand, the older women are always wonderful. Tiffany, in particular, is my favorite--she's always so sweet and goes out of her way to help me shop. I truly appreciate her kindness! I just wanted to leave this review in hopes that someone speaks with Susy and encourages her to be more welcoming--it makes all the difference for customers. read more

I went today the Hispanic man was rude , I asked him for a tester or the Nashville cologne he said it's the same one I said no it's not ! He got sassy and opened it so I can smelled it he said it's the same one ! I said no it smells different!! And he got upset !! Sassy and don't even know his product please educate him I spend 500 today I clearly wasn't just windows shopping I wanted to Smell it for a reason ! Rude af and not even right lol blows my mind I go online and clearly two different colognes I wish I got his ride ass name read more

Boot Barn - rude Hispanic guy.I asked him if they had a tester for a cologne ! He said it's the same one ! It's clearly not please educate him - Shoe Stores Near Me - Orange, California

I normally do not leave bad reviews at stores but today was an awful experience with the customer service, most of the employees looked like they did not want be there, no one asked me if I needed help, once I got to checkout with the cashier Marcella was rude and unpleasant she had such a miserable face the whole time she was checking me out even when I tried to break the ice, I hope someone talks to her even asked for my military discount and she didn't apply it. For spending that much I expect better read more

Employees were completely unhelpful. We were in the store for around 40 minutes and not once did an employee ask if they could help us find a boot size or help with anything else. Several employees walked straight past us back and forth and didn't even bat an eye. While we were waiting in line to pay, there was a cashier who was busy and 6 employees standing around talking to each other and laughing. I made eye contact with an employee while we were waiting, and she just turned around. Service was terrible. read more

I have always been satisfied with the service I have received at several of the boot barn locations. Yesterday when shopping without getting too in depth I was assisted by Patricia Ramsay at the Orange Boot Barn. I can't say enough about how pleasant and helpful she was in assisting myself and my wife Michele. We will continue to be Boot Barn regular customers.      Thank you, Patricia and the entire boot barn team! Greg Ritchie 714 235-3017 read more

Very nice workers I came back to the store because I buy some shoes online and they give me two right side shoes and need to come back and they change them fast and said very sorry for what happen read more

Boot Barn - Shoe Stores Near Me - Orange, California

I went to pick up a felt hat. Cassie helped me & was such a great help, also super sweet! Great customer service & very nice -Alex Henry read more

Service was great and the stage was helpful. They had a large selection of wester wear and Boots of all styles from Work, casual to dress. Definitely great value for the prices from low cost to high end. My only complaint was the person helping me got me in the right styles boot but talked me into too small of a size. More my fault for not going with my gut and letting him talking into a boot size I needed to break in rather than a boot size I could wear right away. Now I have a boot sitting I'm my closet that I've only worn for 20min and need to find time to take back. read more

OMG!!!? This Boot Barn is by far the best one in the Los Angeles area. Huge selection of merchandise with amazing staff. Everyone is so welcoming and eager to assist with whatever your heart desires (boots, dresses, shirts , hats, jewelry...) read more

Came in during the aftermath of the chaos from Christmas shoppers flipping the store upside down. I found some awesome Cody James boots that were the perfect price $160 but sadly too big, I asked Trevor if they had a 9.5 and he scanned the boots and said they have them but we both searched and searched and couldn't find them on the floor shelves, he had a 9 which felt a bit too snug but I decided to give em a shot and get in line. As I was in line about to pay for the snug boots he runs up with the 9.5s! Boot Barn give Trevor a raise, he deserves it. He made sure I got exactly the boots I came in for. Thats great customer service regardless of the circumstances. Greatly appreciated Thanks Trevor. read more

From those who greet me as I walk in, too floor personnel and those at checkout, I cannot express the amazing level of attentive friendliness, and engaging professionalism I receive and witness with other customers. Nevertheless, if I am browsing for boots, clothing, hats or simply browsing, each employee is obliging. The staff is attentive to customer needs embracing products and show pride in their work with passion you do not experience at other retailers. Thanks to all! read more

This Boot Barn is a big, beautiful store. The selection of clothing and accessories was wonderful, and the displays were equally fun here. The employees were friendly and helpful as well. I walked into this new store and was amazed by the amount of clothing, boots, and accessories for both men and women. I could probably spend hours looking though all the racks of lovely items at this location. The service was very good here as well. The employee patiently brought all of our items to our dressing rooms. She also made sure to bring us all the sizes we needed and even made helpful suggestions on which accessories would go with each outfit. This is such a great store. I was impressed with the good service here. I thought the selection of beautiful clothing and accessories was wonderful as well. I'm looking forward to see the new styles that come in soon! read more

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Spencer was so knowledgeable and helpful, he made the whole experience fun and exciting. Paul checked us out at the end and he was also amazing. He was so kind and helpful, made me not want to leave. :) read more

Very poor customer service, avoid this location. * Wife had me stop by and pick up online order and of jeans for my daughter, Boot Barn Manager said she would go and pick the jeans and bring them to the front counter. That never happened she didn't find the correct size and decided to just cancel our order and not communicate that to me as I was waiting at the front counter. After several minutes ( 18 minutes) she happened to walk back up and the person in the front counter asked her what happened to my order . She smiled and told him that she didn't find them and just canceled the order. Very poor customer service and very poor verbal communication in her part . ( Tall blonde middle age lady) . She did look up another store after the fact and called to verify that they had the correct size in stock San Dimas . But it was too late to drive over and pick them up . Customer service need to be a priority not joking around with the employees in the back . read more

I recently visited Boot Barn and was really impressed with their clothing selection--great styles and quality. However, the customer service left a lot to be desired. There were plenty of associates on the floor, but most seemed more interested in personal conversations than assisting customers. I even had to bring my own items to the fitting room because the associate who wasn't busy didn't seem too concerned with helping. Maybe I'm just used to the level of service at Nordstrom, but I expected a bit more attentiveness. Hopefully, management can address this, because the store itself has a lot of potential. read more

Employee named Patricia was incredibly rude. Such a bad attitude and completely dismissed me when I had a question. Way to ruin the vibe

The staff here are so friendly. Joshua went above & beyond to find a boot I was looking for. Best experience I've had at a Boot Barn. Thank you, Joshua! read more

Boot Barn - Shoe Stores Near Me - Orange, California

Soooo many BEAUTIFUL cowboy boots, I didn't even know where to begin. I was in awe. They are organized SO NEATLY, by size, color, style, it's great. They even had clothes (I came for boots so didn't do much clothes exploring) Yessenia helped me find these Beautiful Brown Babes, in my price range (under $200) but listen I almost broke down and got a credit card for the black bedazzled pair.. THEY WAS HELLA BOMB (but $699) next time ahaha I can't wait to go back and get my sister a pair so we can go line dancing. So excited, Thanks Yessenia girl! read more

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Do not come to this boot barn. They have great items BUT all of staff is extremely rude & honestly come off racist towards anyone that is "white" or "black". Terrible customer service & a lack or decent courtesy and respect. Y'all go to any other boot barn. read more

Went in to go see about exchanging a pair of glitter boots that are starting to chip and peel. The young girl up front was super sweet but the older Hispanic looking lady with short ugly hair who must be a manger was EXTREMELY rude. From the moment I got up there she had an attitude and a cockiness about her that was not welcoming at all. She was too bothered to help out and acted very frustrated right off the bat. I think she needs to fix her attitude and leave it at the door before entering the building. I did not get her name, I wish I would have. But if I see her working I will not shop there while she is there. She didn't want to let me do the exchange and wouldn't even give me any suggestions of what to do. So anyone looking to shop at this location beware of the angry one that's on shift. read more

I had to go to the store to exchange a pair of boots and Daisy on the sales floor was so nice! She answered all of my questions & even offered her recommendations. However, Sam at the front desk had an atrocious attitude. She was rude & incapable of completing an even exchange leaving me to pay more for the same pair of boots! I called in to ask for a simple refund & was met with another rude sales associate. She stated over the phone that if it was completed that way it was for a reason, and that she can "check" if she could give me the refund but I must go back in store and she'll "let me know." What kind of crap is that? So I called the San Dimas location, explained the situation & they took care of it! Simple. No fuss. Stay away from the Orange store, go to the San Dimas one. read more

We just want to say how AMAZING Anthony is!! He was the GOAT. We went in to exchange boots we got for my little brother for his birthday and he educated and helped us so much. We were defiantly over our heads and he showed us all the different brands, styles, sizes, makes, models, & gave the background on each one he showed us and ended up leading us to the perfect boots. Thank you Anthony we would have been lost without you!! read more

This boot barn has a great selection of items but the staff is very unprofessional and racist. Not to mention if you're not Mexican they will treat you like shit and have no manners regarding anything. They watched my Fiance and I like we were going to steal something, mind you we were just browsing and holding on to items we were going to purchase. Also they got upset that they had to work late and rudely insulted us asking "YOU KNOW WE CLOSE AT 7?" Do not recommend going to this boot barn if you're white, black or pretty much any other race besides Mexican because you will be treated disrespectfully and looked at like trash. read more

Just bought a pair of men's boots and a couple women's clothing items. Spencer was an incredible help and really made us feel welcome. He was knowledgeable, personable, and made us feel comfortable. Love the new boots, thanks Spencer! read more

Danyell was great, super understanding. If you need help looking for boots and have questions about what bootbarn has to offer, look for Danyell. Thank you!! read more

I went by to look to replace my boots, that I wear every day. I did a little looking around and then got some help from Brett, and he was absolutely excellent. He was able to provide his expertise on what are good quality boots features, which boots have the best cost to value ratio, and his personal preferences. He spent a good amount of time with me as we looked at all the different possible options, I can be a little picky when it comes my boots and I was looking for a very specific style and color. He was able to find exactly what I was looking for, even though it wasn't in store, we were able to order it and he's having it shipped to store. This was an excellent experience. I highly recommend going to this boot barn for all of your needs. Don't forget to sign up for the rewards program. read more

I love this place. Their old location was super small so when they built this spot i was so happy. I always walk out of here with new boots. Its a horrible boot addiction but they are Sooo cuteee. They have a boot stretcher and also a hat shaper. Ive brought in a couple hats to get reshaped and they have managed to do it on the spot. I will say tho their lake forest store has way more clothing selection in my opinion. I did get myself a bootbarn credit card to rack up the reward points. They get you with them reward $$$. You spend then return with $15-20 off the next purchase. This place can go from a 20 min stop to 3 hr stop. Thus far everyone has always been rather nice. They will order things online if not found on the floor or even call other locations to check if they have them in stock. This particular visit my bf left with a good western outfit read more

Madison made my experience super enjoyable. It was my first time going into boot barn and she stayed with me and helped me pick out some boots and a hat. And told me which ones looked good/ not so good. Which ones were most/least comfortable. She was very honest and professional which is what everyone needs, so I'm very glad I went into that store. thanks Madison read more

Boot Barn - Hat - Shoe Stores Near Me - Orange, California

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Walked into this store completely overwhelmed. Carmen helped me pick out cute and comfortable boots. Wore them last night and they're perfect!! read more

Boot Barn - My cute boots. - Shoe Stores Near Me - Orange, California

My favorite store for my cowgirl outfit needs--I now own 4 pairs of cute boots! This location is newer and bigger with many boots, hats, and clothes selections. Everyone had been so friendly and helpful. In particular, I remember Spenser and Dave because they helped my husband with his first pair. The parking lot has plenty of parking, the place is spacious and clean. I recommend coming here for your cowboy needs, especially getting a brand new pair of boots. They offer military discounts and is dog friendly. read more

First time lookin for boots and such today, anthony made my trip go so much smoother by helping out. Also had the best fit outta the whole store so glad i choose him to help! read more