Honestly, my favorite location but not because of their selection PARKING: good luck. This shopping center is constantly busy. Drive with caution here. My boyfriend has almost been hit by other cars here. I've been to plenty of VANS locations and I gotta say, this one does it for me on terms of customer service. I came in the other day to buy something and needed some help deciding what to go with. Funny enough, the two workers came across the counter and modeled the clothes to help give me a visual I have never had people help me like that. Shoutout to homegirl with the braids and brother with the curly hair -- y'all are awesome fr. I've been helped by other people like Asif for instance. That guy's genuinely great at his job. He knows the store's stock while representing what VANS looks and feels like. Solid employee I met the store manager not too long ago either and he's helpful and friendly! I'm glad to see a place have consistently great customer service. Everyone here genuinely cares about what they do and that's honestly really great. As for the selection here? Unfortunately this store's really tiny. Do I still have a great time looking at everything? Absolutely. It has the essentials so it's still worthwhile for those looking to check it out. This VANS seems to have good discounts as well. In terms of value, I find it reasonable. Given the space they have, they made it work. read more

Went in to get a security tag off socks I had purchased and the employee, Jason V., who helped me was just soo kind. Awesome personality and friendly. Really appreciated the kindness and great customer service. Made my day! Thank you! read more

My husband and I recently visited this store and the customer support we experienced was beyond amazing. We were Greeted and assisted by a fabulous team member named Kenneth M. He was so helpful and knowledgeable. He explained everything there is to know in choosing the perfect Vans Shoe! I highly recommend this location for your Vans purchases read more

Horrible customer service. I made a purchase and needed an adjustment. I brought in the receipt and they were not willing to help me. They asked me to call customer service, which I did but ofc they were closed. I asked to speak to the store manager and they said they currently don't have one. Fantastic! read more

Finally talked my young son into a shopping day! Van's Stores never fail us,however Christian and Jason customer service are at another level. We were only there for a few minutes for our purchase,there were a few other customers, each acknowledge with a friendly greeting. Everyone treated with genuine friendly service. The vibes these young men bring to their workplace is definitely positive, it's contagious, the customers were just as great but it was created by Christian and Jason. Young men you made my and son's shopping day from good to great. Thank you. read more

I never really wore Vans-- my feet were flat and wide, and honestly, I don't think my parents wanted to spring for canvas shoes since my brothers and I were pretty tough on shoes in general. Nowadays, my size 14s end up in Sauconys or New Balance or hiking boots or Rainbows when I'm not rocking dress shoes or bare feet, so my trip to this Vans store was strictly for my little girl. Two facts that matter for this review: (1) the kid got a pair of shoes that were too small; and, (2) most Vans stores in SoCal are closed due to COVID. So this store out past the 91 somewhere was our only option to exchange... a bit of a hike from the SGV. Drove down in the rain on the 57, and found out spot in the social distance line outside. Once we got in, the quaint, smallish store and her staff were great. I casually gazed at all the cool shoes I never wore as a kid... always wanted to wear that "hole" in a pair of Vans, haha. Turns out my little girl is now into women's sizes, so $20 difference in price. But the kid is happy, the shoe fits, and she'll wear it with a smile. read more

This is a great little Vans store! The selection is really good, the salespeople are always friendly here. We stopped by here the other day to find my son some shoes. They didn't have his shoes, but they did have a great selection of clothing. They had nice flannel shirts on sale, and I was able to find a shirt for my husband that he really likes at a good price. I also found a jacket for my son here as well. I hope to go back soon to stock up on some more of those flannel shirts for my husband. I think this will be a good store to find great sales items in the future! read more

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Great selection! I had to call ahead in a hurry to find a shoe & they set it aside for me to come pick up. They were patient & kind

This Vans store may be small in comparison to other stores but it does not lack in selection. In addition to that, and more importantly, the staff is amazing, one guy in particular (Gregg ) (English guy)was more than helpful in picking out some shoes, I don't really shop at vans, but after this interaction, I'm definitely coming back. Even thou Greg had other customers he still took the time to make sure the shoes I picked out fit just right! I felt taken care of and got to know first hand what good customer service is like. read more

Vans - Shoe Stores Near Me - Fullerton, California

I have been shopping here for years. The store is small but beautiful. The staff is always friendly, and nice. They may not have a lot of stock but they will handle your request. Love it! read more

Worst vans store I've been into. I called to check if they had a shoe, they did not; but confirmed they could order it. I asked if they would 100% be able to order and over night. The store agreed to this as well. I expressed I did not want to come in and be unable to purchase the shoe. I went in, waited an unordinary amount of time to make my order, was skipped because I had an order to place and retail customers were a priority, to only be told there out of stock. The cashier could only tell me "sorry". Very poor communication and customer service. I would suggest going to any store but this one. And not my first bad experience, just bad enough to make me post. read more

Great Van's store! I had previously purchased a pair of Van's at the store in Whittier, but they didn't have the size I was looking for. I brought the ones I purchased into this store to exchange. I first called to make sure they had the size I needed and the girl over the phone was super helpful. She was very sweet and didn't make me feel like I was bothering her to check on sizes. When I got to the store they had the shoes put away and made an easy exchange. Of course I shopped around and purchased a couple more pairs for myself and my little one. The girl who I believed I was speaking with on the phone was the one helping me in store. I tried on a couple pairs and she grabbed all the shoes with a happy smile. Even the guy working with her was very nice as well. I am very pleased with the service here, Van's has some great employees! Even the Whittier experience was a great one too. read more

My go to vans store. Staff is usually very friendly and helpful. Not like others where u have to somehow flag someone down to get ur size, they tend to you. Yes it is pretty small but they have the necessitates. Parking isn't too bad. Love the low cut no shoe socks but for 3 pairs it's about $12..pretty pricey if u ask me but I am a fan! read more

Vans - Classics..always a fave!:) - Shoe Stores Near Me - Fullerton, California

While at the Vans store at the Brea Mall we wanted two shoes and for each one they didn't have the size. They called this location in Fullerton and they did have the two shoes in the sizes we wanted. This store put them hold and rushed down. Once we walked in they were super friendly and nice! Let them know we had shoes on hold and they quickly went into the back to grab them. Since these are a gift we had questions on the return policy. Their policy is with a receipt you can return or exchange within 60 days. As long as the shoes are not worn. We thought this was the same with a gift receipt but it turns out you can only exchange no refund. We went with a receipt just in case the shoes were an issue and the money could be given back. What was great was how Jude explained the policy and made sure we had all the facts. He even told us to use debit if paying with card to make sure they can give cash back. He was very helpful. This spot may be small but they have shoe options and some clothing. read more

Nancy and Devlin... thank you again for being purely amazing people and being so helpful. We appreciate your wonderful customer service and helping us exchange our Vans! This store is petite but perfect. Very helpful staff and super friendly environment. And thank you for being strict on the social distancing and max capacity! Very admirable. read more

Customer service is horrible. We walk in and the girl behind the counter is eating, looks at us but no greeting. There are 2 people working, both hanging out behind the counter, ask us from across the store if we need help. Every time we need a size, we have to walk to the counter to ask. The guy checks on the size, gets the shoe and drops it down returning to the register to chat with his co-worker. I worked in retail in my 20's and this is not the way to treat paying customers. Bye. We won't be back. We're going to take our business to the Vans in Long Beach by our home. Saturday, January 20th around 10:30am read more

Worst service ever and not one shoe in my daughter's size. .isn't this a shoe store??? Lame

I bought my step-nephew his first skateboard at this location; I really wish I remembered the guy's name who helped out but I can't! :-( Bad memory not withstanding, that Van's staffer was a Prince among retail employees! He answered all our questions and was patient when we couldn't decide. In the end, he was very courteous too; recommended! read more

If I could give zero stars I would. Worst customer service, in particular the female manager. This store is losing sales and customers because of her! read more

I came in here to exchange a pair of shoes that didn't fit my 4 year old daughter. I was one day late but the ladies working were amazing. They said as long as i make an even or higher exchange, it's no problem. They were so helpful with finding the right size for my little one. They engaged with her and made us both feel so welcome. I believe their names were Lexie and Amber. Wow, these two ladies will be the reason for returning to this exact location with future purchases. They are also the reason I left with 3 pairs of shoes! Thank you vans for hiring some incredible workers around the crazy holiday season. read more

Do not do same day pick up!! I ordered early morning and got an "order received email". It was 4:30 p.m. and I still didn't get an email that my order was ready so I decided to just drive out there anyway. I called them when I was parked outside and asked if they did curbside pick up even though when I ordered it said they did. It also said it was in stock. The guy who answered said yes. I explained to him what happened. I can see from the outside there were associates standing around with not many customers. I ask if he can just have someone bring my order out and he says typically it takes a week to process such orders and that sometimes even when it said in stock it wasn't. He said he would talk to his manager and see if he can expedite it. He just gets my first name and says bye and hangs up. I get out of my car, go inside, and ask the first associate to get me the shoes I want. I stand in line and the manager, a blond female, asks if I was the one waiting for the online order. I say yes and show her the shoes and she says did someone give you this?? She then grabs the shoe box from me. I said I already paid for this so can I jus take it. She says "someone" (100% it was her) over shorted you. Whatever that means. Coincidentally right after I made the phone call I received an email saying it was out of stock and the order was cancelled. I know for a fact if I came in and went straight to the counter rather than ask for the shoes they would've said it was out of stock. She had no choice but to give it back to me so that I can purchase it. I do have to say the other young gentlemen at the register and the one who grabbed my shoes had great customer service. The female manager was unethical and had horrible customer service. The pictures I'm providing are proof of what transpired. read more

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Had to make an exchange and the whole process took less than 2 minutes. They had the shoes I wanted in stock and were very helpful!

Amazing customer service as always! Had bought a pair of shoes a couple weeks ago, after realizing a defect, the staff was very accommodating, an understatement actually. Kent and Ulisha (so sorry I think I'm butchering her name), swapped out my old shoes for the exact same pair - no questions asked. Even though my defective shoes are clearly unsellable, they took care of it. And as I was about to leave they said that if these shoes gave me any issues to come back and they will find another solution for me! Unbelievable customer service at this Vans store - will never shop anywhere else when I need a new pair. PS. Kent actually remembered me from when I had purchased the shoes the first time because of my Chicago Cubs gear. Awesome memory and GO CUBS! read more

The #1 Vans retail store in the nation. I live in Torrance and drive to Fullerton for the experience. Amber, the store manager is fantastic! She's assembled a team of associates that are top notch and professional as all get out. You want Vans? Take yourself to the good folks at the Fullerton store. You'll be happy you did. read more

Just wanted to give a shout out to the team here! Robert gave me quick and friendly service without being pushy. Ashley called two different stores to try and find a pair of shoes for me. After I made my purchase on the way to the car, Ivan who rang me up realized I hadn't gotten their promotional coupon so he personally came outside to give it to me. As someone who's worked in retail for several years this team was great and I'll be coming here again! read more

The store itself is very small and a lot of the sizes we needed weren't available, but we made it work. 5 stars because Madeleine helped us out and she was so sweet and helpful, even after her making go back and forth multiple times haha (sorry). She kept checking on my daughter and I to make sure all of our needs were being met. Thank you Madeleine! read more

I went in today looking for a particular shoe. I was shocked to see how small of a selection they have. The ladies were very helpful and they directed me to a Vans outlet. read more

The best shoe shopping experience We have ever had. The 2 sales people gave excellence service, and made suggestions for the type of shoe to fit my sons wide foot. Amber had great suggestions, and also told us the sales rack for shirts was buy one get one half off. We came away with a great fitting pair of tennis shoes, socks, 2 sale Van shirts. We gladly donated to the autistic charity Vans is affiliated with, and received a tote bag. Will definitely be returning for future purchases! Kudos to Vans for their great employees and customer service received at their Fullerton store! read more

Maile was helpful and not bothered by the fact that she had to go into the back several times to find the right pair of shoes for my son's orthotics to fit into. read more

Devlin was really helpful and knowledgeable. He helped me find everything I needed and was very conscious and thoughtful with covid restrictions. Nancy at the register made sure every item I picked out was marked correctly and verified everything I had was the correct size. True professionals and all around cool people. read more

Simply a great place to get the best shoe! read more

Vans - Shoe Stores Near Me - Fullerton, California

Never been so disappointed on the quality of service there I brought some shoes to return with out a receipt cause I lost it Jenna the cashier was doing everything to help me out to find the shoes sku but then came out the douchy store manager Danny and told her to create a fake sku and sell them for 15 dollars are you kidding me not even my time or the drive Jenna was really attentive and amazing she was hearing me out through all this and she was just an associate and the "store manager" Danny was being rude and didn't want to hear me out and cutting me off because of that never will I shop there again or the people I know will shop there again read more

Great service!! We were helped by a wonderful associate Lilian. Lilian was very attentive & helpful to our needs. She greeted us as we came in & measured all our kids for thier shoe size. She even made time to acknowledge them & find out thier names & made their shopping experience special & exciting. We went in specifically for the Super Mario line of shoes & she made our visit very pleasant & enjoyable with her excellent customer service. We will defiantly be visiting this Fullerton Vans store for our future purchases. read more

Vans - Super Mario Shoes for the boys & Unicorn shoes for Sister. - Shoe Stores Near Me - Fullerton, California

Let me begin by saying that the employees here will always receive my greatest praise. I called VANS in Fullerton because I had a student who was not coming to school because he literally had not one pair of shoes at home. He's already had it tough enough and with school being the one consistent thing he has going for him, it was important for him to be here daily. I saw him wearing red, torn up, sandals to school. They didn't fit his feet. He let me know that his shoes had ripped running to practice with his brother. I told him to show up the next morning - that I'd have a new pair of shoes for him. My father worked for VANS for 15 years. It was the first company I thought to call as they were the only shoe I wore as a kid. Immediately they helped with a discount and once I arrived at the store they handed me the giant shoe as a token for my student whose story impacted the manager that was helping me out. My student laced up his shoes on this rainy day and put on a new pair of socks thanks to the teamwork and FAMILY behind him. read more

These guys saved my life! I was on my way to work and had forgotten my work shoes. Luckily I yelped them and saw they were on my way. They got me in and out in just a few minutes. Thanks guys! You rock! read more

It's a tiny store. Their selection isn't very good.

I went to this vans today and Jon helped my wife and I pick out a pair of shoes for my 5 yo son. He was very helpful and took his time with us. After we pick out a pair of shoes we asked to speak with his manager and thank him. I went to the manager and told him how helpful Jon was and noticed his name was Jon too. Well, I want to say thank you to both jon's. You were both very nice and helpful.... Thank you read more

Obsessed with Vans and the sales people in this particular store are always great.

Customer service was embarrassing. I walk in and "Vanessa" is chatting with her co-worker and eating at the register while he was ringing up a customer. They continue to chat amongst themselves while my wife and I are waiting for assistance. I look in their direction and they don't even bother looking where we are. It's nearly 10 minutes before she acknowledges us with, "Oh, do you need something?" The guy she's working with comes over to get our sizes, and is clearly annoyed. He brings out our shoes, drops them behind us on the bench and returns to his chat session behind the counter. Vans store employees are typically helpful and friendly, but these two did the least to provide decent customer service. We decided not to make our purchase at this store. read more

WOW! I must say that this location is by far the greatest. I went in here just to look around but I somehow ended up purchasing a couple of items. I was welcomed in by the friendly staff. I was helped by them and had incredible customer service. They were all very helpful and checked up on me. Unlike having to go over and ask for help. Other vans locations have been okay but this particular store was incredible. I love it here and will make sure to come back time and time again! go fullerton ! read more