Well, even the best laid plans for Christmas can go awry and send you out on Christmas Eve for a couple of last-minute gifts. I was so impressed with the inventory that this store had, any kind of shoe you want they have it. But the highlight of my experience here was the employees! They were all so welcoming and helpful and patient while helping me find the exact shoes I was looking for. When I was finally ready to check out the ladies behind the register were so sweet and accommodating. I wish I had gotten names, but I do know the manager was amazing and said she had to work Christmas Day because they don't close. I will definitely be back here to shop again, with the crunch of the holidays and how hard retail staff work I can't believe how incredibly high their spirits were. Thank you. read more

Shoe City - Shoe Stores Near Me - Fullerton, California

See all

I originally planned to buy a pair of shoes for each of my two children, but this store had very limited options for kids' shoes. After trying on just one shoe and letting my child run a few steps to see if it fit properly, a male employee immediately came over with a very rude attitude and demanded to know where we had taken the shoe from, as if he was more worried about the display being disturbed than helping a customer. How are customers supposed to buy shoes without trying them on first? When shopping for children's shoes, it's completely normal for kids to walk or run a few steps to make sure the shoes fit comfortably. To make matters worse, a female employee also had a very unpleasant attitude and looked annoyed the entire time, making it clear that customers were not welcome. I decided to leave immediately. We went to WSS instead, where the service was excellent and the selection of children's shoes was much better. We quickly found and purchased two pairs of shoes. My advice to others: think twice before shopping here. Respecting customers should be the bare minimum in any business. If normal shoe fitting is treated like an inconvenience, then this store doesn't deserve your business. Unless you enjoy being treated poorly while spending your money, I recommend going elsewhere. read more

Shoe City - Shoe Stores Near Me - Fullerton, California

I bought a pair of work boots on January 30th of this year. The whole back sole came undone so I called this store to explain what happened and they swapped for a new pair. I hope this pair lasts a lot longer. Thank you to Saida for helping me. Good value boot for price. read more

See all

Although they are limited in sizes I appreciate the lady being so kind and helpful to my husband &' I ! She took the time to service us with different sizes and helped us find what we were looking for ! Over all the customer service was great and i enjoyed coming here ! read more

"I wish I could give this place zero stars. My husband and I rushed in 13 minutes before closing, desperate for shoes for a last-minute trip. Instead of a helpful greeting, we were met with a rude announcement that they were closing. Okay, fine, we said we'd be quick. My husband tried on a pair of shoes, and the employee loudly reminded her coworker that they closed at nine. We were still planning to buy when they dramatically turned off the lights, leaving us in near darkness. The employee then rudely announced, "We are closed. We need to catch the bus." My husband decided then and there that we wouldn't be buying anything from such a hostile place. As we walked out, the employee snidely added, "Some of us need to catch the bus. We have places to be." Seriously? We were about to drop $300 on two pairs of Hokas, but this employee's rudeness cost them the sale. I usually don't complain, but this was beyond the pale. Whoever manages this store needs to address this employee's behavior before she drives the business into the ground. Avoid this place like the plague if you value decent customer service." I will be calling management regarding this. read more

Do not shop here. Been burned twice by them now. First incident was over a year ago. Bought Nike's for two kids. Cashier rang my transaction up then I noticed two day later that they charged my bank card twice for the same amount. Fast forward to last week, my husband bought me a pair of running shoes for my birthday. I put them on in the morning and went about my jam-packed day. All day, I kept thinking the shoes felt weird, like little pebbles were in them. Took them off that evening to find the insoles of both shoes were missing! Literally ripped out. I took these out of the box and put them straight on my feet. I didn't remove any insoles. Why would I? My husband went to the store to exchange and they said "No. Your wife must've taken them out." What?! Why?! All so he can return a $40 pair of reeboks? Really? These aren't Hoka's or Brooks for crying out loud. I went in yesterday to discuss with the manager and she made me turn full Karen when I asked her "Why would I do that?" She shrugged her shoulders and said that every shoe has insoles, always. I said, "So are you calling me a liar?" She agreed that I must be lying and said that her cashiers check every single shoe for insoles. Always. Ok, so I'm a liar, removed the insoles for what? To exchange shoes that were otherwise perfectly fine? It would have cost her nothing to make this situation right. Instead, I will never give them another dime, I'm adding to the negative reviews they already have and I'm still going to work through customer service to get this right. At this point, it's the principal - not the $40. Seriously disgusted with the way that manager treated me. More sad for my husband that was excited to surprise me with cute shoes and then to be treated the way he was by the manager and cashier. read more

Shoe City - Shoes sold without insoles - Shoe Stores Near Me - Fullerton, California

See all

I didn't like that they hovered over me the entire time, even from the counter they watched me look at their shoe selection. I was trying to find a nice pair of Nike's, and I had asked them if they had my size. They replied that they didn't have my size, yet I looked myself and found a pair that were exactly my size so I pointed to that box. They told me it wasn't the same pair but the label literally said it was the shoes I was looking for, it wasn't until they pulled the box out and actually checked that they believed me and to no surprise it was the shoes I wanted and the right size I was looking for. I didn't end up getting them because of how uncomfortable I was in the store. As I left and got into the car, they were watching me from the door and stayed their for a good 5 minutes while I looked up other shoe stores in the area. Over all horrible experience, it's no wonder why there isn't anyone going to shop at that store. read more

They have low stars for a reason. I walked in and immediately they were hovering my shoulders like I was about to steal something. Came back couple days later to return a shoe that turns out I did not fully like. It's my fault for even buying them lol. If they find one tiny spec of dust on the shoe, they would not accept it (wore it for 30mins max in my room just seeing which pants fits best with it). I ask, are you serious you won't take this back. He told me, read the receipt, what does it say. Literally unprofessional, I can see why the store is dead 99 percent of the time read more

Shoe City uses the same canned response for 90% of the responses they post. So it's obvious they don't bother to even read the xomplaints and just post the poorly written canned responses repeatedly. They don't talk with the offending sales clerks! This makes their r responses deceitful. Dirty shoes and rudeness and unprodessionalism. read more

Customer service no bueno. I called in at 8:35 explaining that I am en route and 6 mins away, and is it still okay for me to come in for a pair of shoes, NOT to shop around for shoes but to pick up a pair of running shoes (I didn't really care as long as it's in my size) as my current shoes aren't working for me and I'm from out of state/traveling and need a pair for tomorrow morning. The person whom answered say, "OH MY GAAAWD! Hurry up!". Mind you their store doesn't close until 9pm and I would've been there by 8:40 which is still within the hours of operation. I could've just walked in at 8:40 regardless, but I called as a courtesy. The rudeness wasn't appreciated and I can see why this store only gets a 1.9 rating. It's okay though. I called a different store and they were happy to let me stop in buy a pair of shoes AND I didn't impede on their closing time of 9pm either. read more

Woman working Friday afternoon 2/21/25 was extremely rude and needs to be educated on Service Dogs and ADA rules. I have a Service Dog she told me no dogs are allowed in the store not even Service Dogs. She said it was company policy. After we asked her if she knew the ADA rules she said we could stay. We left anyway because of her rudeness and I will never shop at that store again. I would give no stars if I could. read more

The SHREK LADY made not want to get my shoes. She was giving me the evil eye and following me around the store. It was so unsettling. She had a heavy energy and made me feel uncomfortable and unwanted. I wanted to get new Hokas. DONT COME HERE ITS SCARY. Prices were okay. read more

So me just being me. I would never buy shoes from here. If you have kids or don't care about shoes as much as i do then go for it. Sometimes its just a logo that make people feel better and not know why or what a shoe is. I was here to buy a gift for my little cousin so I fure this was an easy out. Store is cool very spacious. I had such a hard time finding anything decent in her size. If that is the case I know it would be hell for me. Some of the shoes were a little over priced for what they were. Sorry but I buy up to 4 or 5 pairs a month so I'm really jaded. read more

If I could give it zero stars I would. They wouldn't let a little boy & his father use the restroom in result the child had to go so bad he peed his pants. SO MESSED UP. By the way been in here 20 mins with zero help although there is like 5 plus employees literally doing nothing. One cleaning up the boys pee on floor & the other just walking around. AVOID this show city read more

I went to this location yesterday and I couldn't stand being there an extra minute. It was so hot their AC is not running. It feels so suffocating I don't know how the workers can work with no AC and unbearable heat. I'm glad I was able to find another shoe city nearby and got what I needed read more

Shoe City - Store - Shoe Stores Near Me - Fullerton, California

They have a sign in front of all the shoes that specifically says what shoes are on sale and they will not honor it!!! When I asked the assistant manager seemed bother that I asked her! The girl I first asked said she didn't know!!! How do you not know and work here!!! Then the manager proceeded to tell me she is rearranging everything that why the sign is out!!! You really need better customer service!!! I have 4 kids I buy shoes for and will never shop here again! Sad the customer service is so terrible!!! read more

The service was great. Got recommend some good high top shoes and I loved it a lot. I like the value of the sales people helping out the customers. Would recommend people to buy shoes here! read more

I will not even give this store a one star review , ... The rudest girls ever behind the counter at approximate at 11:41 I went into take my mom to buy her shoes they did not bother to get away from the register to help their customers and we are paying customers I will never recommend the store to anyone or will I ever go back to the store the rudest young girls ever. you need to hire new people that will carry on a smile and have great customer service , they didn't even welcome us or even say thank you after paying for our items. If it was up to me I would've left the store but my Mom really need shoes at that time! read more

Always Happy with this store. I have been coming to this chain stores for over twenty years.

We came here so my husband can buy shoes. We were asked if we needed help multiple times at the moment we where fine. While my husband was looking around, we found shoes for ourselves then he found the shoes he wanted the pair they brought him where a little dirty. So he asked for a different pair the second pair where scuffed. He asked for a different pair. The lady pointed out where the shoes where and walked off. He then asked her to help him find a different pair she told him you keep saying the shoes are dirty you can look for them. She then ignored him. I guess they only want to help you as long as you don't need anything. We left the store without purchasing anything. read more

Isabell is a terrible "manager". Today my boyfriend and I came to this store and we found a pair of shoes. When checking out, I got to spin their wheel behind the register. The wheel landed on a "free pair of shoes" and even that the 2 employees decided that I won, they sheepishly called over their manager Isabell. Isabell pushed the wheel so it moved over to the next option to make it so I did not win. Right in front of us. Please don't get me wrong, it is not about the free shoes. I can happily buy another pair of shoes. But it is about the principle. Why would you have someone spin the wheel to win and prize and when they win that prize, you push the wheel and tell the customer they did not win? What is the point of that? Just to be a controlling? This lady did not have to do that. What difference is it to her? So instead of making a customer happy so that they return and purchase from you again, she would rather lose the business just to be an incompetent, unprofessional, and unhappy person? I would recommend for upper management to hire a manager who is friendly, competent, and knows GOOD CUSTOMER SERVICE. read more

Shoe selection is pretty good. However customer service is garbage. I walk over to try on the shoe i am thinking of buying to have a sales rep walk over passing multiple customers to then stare at me standing 5 feet away. She stood there for a solid 3 minutes before someone asked her a question and another sales rep takes her place staring at me. Not once asked if I'm finding everything okay or if i need help. Just staring. My fiance finally walked over to me asking why they think I'm stealing and this outburst gets them to back off. I check their reviews and I guess this is what they are known for. read more

Kicks for the whole family. My aunt was getting her hair done next door, so Jose and I wondered in to kill time. By the looks of the surrounding buildings, I expected a Ross or Burlington disorderly atmosphere, but this joint was clean and well organized. Sectioned off for kids, adults and brands. The employees were all polite and smiles. $25 for chucks, cortez' for 48 and vans for 50 bucks. Great deals all around. read more

I would leave no stars if I could. Wanted to stop by but these "lefts" don't even follow updated health regulations. Not a very good business practice and definitely drives away customers. Won't be coming here again, and will never recommend this shop to anyone. read more

Shoe City has been around since I was a kid. I always find great deals when I go here especially when I am shopping for new Vans. Their selection is vast and the prices are always on par with a good savings! read more

Shoe City - Shoe Stores Near Me - Fullerton, California

Went with then homie last time trying to find some nice shoes looking around I noticed the employees eyeing my friend and i watching our every move beyond unacceptable older man and lady and two younger ones I took my money some where else never coming back read more

This is the better of most shoe cities, but their only downside is that the parking lot is difficult to get in and out of if you need to travel south on Harbor Blvd., The plus is they have a huge selection and usually have a ton of color and size combinations to choose from to fit your needs. read more

Horrible service on multiple occasions. Often wait in line at checkout when only one register being worked, and other employees just standing around watching. Had issues using a shoe city gift card, they said it didn't work but when were call in it confirms a balance. This place is just ghetto all the way around. WSS is down the street, same type of store with much better service. I will never go back to this store after the multiple issues were have had. read more

So I went in there today. I got my shoes and went to check out. They told me there card reader may be down. So they tried it anyway. They tired the card twice to no avail. I felt kinda weird on how they where acting. So when I went out side I called my bank to check. And of course there was a charge on my account. I went back in to see what was going on and the owner i guess told me that I was wrong and it was my bank. So needless to say I will be seeking legal action. Worst experience in a long time. Do not shop here. read more

After reading the previous reviews of this store, I was a bit hesitant to stop by. I was pleasantly surprised when we walked in and was greeted by a friendly employee.The store is clean and the shoes are well organized. The girl working was helpful and friendly. read more

I shop at many stores and no where do i get the welcome love and help that the crew over at Shoe City offer. They are always down to hear what customers have to say and always down to just look out . read more

Why do I go to shoe city when vans is selling the same shoe for 10 dollars less. I guess to get ignored by the salespeople who are standing at the front of the store chatting, do not greet customers at all. Hmm I walk in my son is wearing a beat up pair of vans HELLO sure sale should have been flashing above my head. Well no more I will go to vans from now on ty nice salesguy who walked right up to me to help us... read more

Omg!! This has to be the biggest hassle ever to buy shoes here!! They won't let you try on both shoes (L & R) until you purchase them! I have to spend $107 in order to try the set.. One top of that they gave me a DIRTY shoe!!! So we had the girl (ROSA) go back and get us a clean shoe! She came back and told us "this one is clean, so if YOU DIRTY IT, here nothing we can do" FIRST OF ALL RUDE!! we were right in front of her when we put it on! As as we tried the "new pair" there was both coworkers (ROSA and some other older lady) watching over as if we were purposely messed with them! This WHOLE experience was unreal!! I WILL NEVER GO back!!!! read more

The shoe selection sucks. They didn't have a very good selection of skate shoes at all and, out of the ones they did have, NONE of them were in my size (size 13). :( read more

Worst customers service ever! Very unorganized and unprofessional. Their clearance section is a joke. The shoes are dirty, faded and mismatched. They look like they were worn for weeks and then put back in the box. Don't even waste your money here! read more

Took my younger brother in to buy a pair of shoes. He already knew which pair he wanted so it didn't take long. Walked over to the front counter and I saw some socks that my brother had been wanting. They clearly had a sticker that said $2.99, so I said " hey, these are only $2.99 (right in front of two workers) you can get these with your budget." So he took the socks too. The whole time the lady at the front was ringing us up she didn't speak or smile. When she rang up the socks (which she manually entered the price) they rang up as $6.99. So I said " the sticker said they are $2.99. She just gave me a cold look while taking the sticker off and said "they aren't $2.99". So rude and not any bit of customer service. read more

Bad customer service. Seems like the employees hate their job. Don't have the energy to sale. Overall okay, prices are basic. They have their Saturday discounts on shoes but only on selected shoes and they are not all good or the one you want. read more

Not being greeted by any of the three sales people who were standing around talking should have been my first clue my trip to Shoe City would be a failure. I wandered around for 15 minutes, walked past multiple employees including the same 3 sales people without one person asking if they could help me find anything (and they could have, I couldn't find what I was looking for). Prices are higher than Kohl's, any department store or a Vans store. Save your time and money and go somewhere else. read more

I tried to return a defective pair of $20 kids shoes; the 2nd pair of these same shoes, all within a 13 day period. I was given guff about how the shoes were worn, nevermind the point of my return was due to one of the USB heads, from light-up shoes, had broken off. I had to argue with Isabel (manager) to get her to return them, she did, albeit quite begrudgingly. I picked out a more expensive pair of Skechers ($40), only to be informed that because I had done 2 prior defective exchanges, that any further returns would need to go thru Customer Service. And on top of that I had to argue, with the cashier, to get my receipt. I was initially given the gift card slip, not a proof of purchase receipt. Why is your return policy being changed, on the fly, in front of me? Is your return policy a car/tire one? Where it's EITHER 30 days OR one exchange? Funny, that verbiage is mysteriously absent on your receipts. So much wrong with this experience. IF Shoe City wishes to not stand behind the products they sell, then I'd be happy to return my purchase and will gladly except a refund in the form of cash. And in doing so, I will gleefully never step foot in another Shoe City, ever again. read more

The shoe selection is good, and the prices are reasonable, but the huge downside is the service. While I was shipping there, the salesman literally followed me throughout the entire store as if she suspected me of stealing or something. She had to touch every pair of shoes I did, and would not give me space to breathe. If it wasn't for the selection/prices, I would never even think about stepping foot in this place again. read more