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    Shoe City

    1.9 (39 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Shoes sold without insoles

    Do not shop here. Been burned twice by them now. First incident was over a year ago. Bought Nike's for two kids. Cashier rang my transaction up then I noticed two day later that they charged my bank card twice for the same amount. Fast forward to last week, my husband bought me a pair of running shoes for my birthday. I put them on in the morning and went about my jam-packed day. All day, I kept thinking the shoes felt weird, like little pebbles were in them. Took them off that evening to find the insoles of both shoes were missing! Literally ripped out. I took these out of the box and put them straight on my feet. I didn't remove any insoles. Why would I? My husband went to the store to exchange and they said "No. Your wife must've taken them out." What?! Why?! All so he can return a $40 pair of reeboks? Really? These aren't Hoka's or Brooks for crying out loud. I went in yesterday to discuss with the manager and she made me turn full Karen when I asked her "Why would I do that?" She shrugged her shoulders and said that every shoe has insoles, always. I said, "So are you calling me a liar?" She agreed that I must be lying and said that her cashiers check every single shoe for insoles. Always. Ok, so I'm a liar, removed the insoles for what? To exchange shoes that were otherwise perfectly fine? It would have cost her nothing to make this situation right. Instead, I will never give them another dime, I'm adding to the negative reviews they already have and I'm still going to work through customer service to get this right. At this point, it's the principal - not the $40. Seriously disgusted with the way that manager treated me. More sad for my husband that was excited to surprise me with cute shoes and then to be treated the way he was by the manager and cashier.

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    5 months ago

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    Shoe C.

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    3 months ago

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    1 year ago

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    6 months ago

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    6 months ago

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    7 months ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

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    6 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    5 years ago

    Always Happy with this store. I have been coming to this chain stores for over twenty years.

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    7 years ago

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    5 years ago

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    4 years ago

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    18 years ago

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    6 years ago

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    15 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    11 years ago

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    12 years ago

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    10 years ago

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    12 years ago

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    11 years ago

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    12 years ago

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    8 years ago

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    9 years ago

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    12 years ago

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    Ask the Community - Shoe City

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    Vans

    Vans

    4.0(41 reviews)
    0.1 mi
    $$

    Honestly, my favorite location but not because of their selection…read more PARKING: good luck. This shopping center is constantly busy. Drive with caution here. My boyfriend has almost been hit by other cars here. I've been to plenty of VANS locations and I gotta say, this one does it for me on terms of customer service. I came in the other day to buy something and needed some help deciding what to go with. Funny enough, the two workers came across the counter and modeled the clothes to help give me a visual I have never had people help me like that. Shoutout to homegirl with the braids and brother with the curly hair -- y'all are awesome fr. I've been helped by other people like Asif for instance. That guy's genuinely great at his job. He knows the store's stock while representing what VANS looks and feels like. Solid employee I met the store manager not too long ago either and he's helpful and friendly! I'm glad to see a place have consistently great customer service. Everyone here genuinely cares about what they do and that's honestly really great. As for the selection here? Unfortunately this store's really tiny. Do I still have a great time looking at everything? Absolutely. It has the essentials so it's still worthwhile for those looking to check it out. This VANS seems to have good discounts as well. In terms of value, I find it reasonable. Given the space they have, they made it work.

    Went in to get a security tag off socks I had purchased and the employee, Jason V., who helped me…read morewas just soo kind. Awesome personality and friendly. Really appreciated the kindness and great customer service. Made my day! Thank you!

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    Vans
    Vans
    Vans

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    DSW Designer Shoe Warehouse

    DSW Designer Shoe Warehouse

    2.8(77 reviews)
    3.9 mi
    $$

    The store is clean and well organized. The staff are nice and helpful. They have good variety of…read moreshoes, boots, and accessories. They have their usual sales area 30%-60% and they also have random sales depending on the days. If you are DSW member, you can apply coupons on top of the sales which is very good value. The store is located in next to Ross, TJMaxx, Burlington and Walmart. They recently added IMBOX Protection for your foot ware at $8.99 at the checkout.

    Ive been here a few times. The shop offers a ton of options for men, women and children. I…read morespecifically stopped in with my guy for work boots. The selection was small offering a few Wolverine and CAT styles. The prices were at or slightly below ot above $100.00. Which is about average. If you are looking for Sketcher work boots I didnt see any. Remember boys, coupons cant be used on these boots. For us ladies, they have beautiful shoes at affordable prices. I am already tall enough and trip over anything a lot of these shoes would cause injury. They also have a great selection of sneakers, boots, etc. I saw some teeny tiny adult pocket umbrellas that can be folded up and placed in a purse or back pocket. ($19.99). Parking sucks here. Do yourself a favor and park near the old Sears building. Im not sure why parking sucks. Maybe it has to do with the resturants.

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    DSW Designer Shoe Warehouse
    DSW Designer Shoe Warehouse
    DSW Designer Shoe Warehouse - Very friendly service.... Male young worker was helpful

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    Very friendly service.... Male young worker was helpful

    Shoe City - shoes - Updated May 2026

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