Tylor Cooks helped me get fitted for my custom sole inserts. He provided excellent customer care and was thoroughly knowledgeable about the products. His enthusiasm for his work was immediately noticeable. The fitting process took about an hour and Tylor provided me with a plethora of information about body alignment. I made my purchase and put the inserts to use immediately. Today is the second day and I'm already feeling better. I've had lower back pain since youth and have had Plantar Fasciitis for the past 10 years. These pains have significantly subsided since yesterday. I went back to the store today for some follow up questions. James Mayo provided me with more excellent customer care. He was extremely patient as I sorted through my questions and made sure I was completely satisfied before leaving. The Tustin location staff is amazing and they truly prioritize CARE in their Customer Care procedures. Please visit this store so you can live your best life, devoid of foot pain. UPDATE: Tylor just called me to ensure that I got the assistance I needed today, since it was his day off and he wasn't able to assist me personally. I assured him that James was able to answer all of my questions. Now THAT'S customer care! read more

You definitely need an appointment and if you don't have an appointment, they are very arrogant and snobby. I recommend not even going to that store. The sales person decided not to even explain the process to me. read more

Had an appointment waited 15 minutes they kept helping other people had to walk out rude lady behind front desk

Don't waste your money on these ineffective inserts. I had to finance the $2,500 to purchase the inserts only to find out that they're crap. They don't make my feet feel better they slide constantly and are uncomfortable. I don't believe the staff or qualified medically to actually sell medical devices which these are. Bottom line they are not worth your time money or effort. read more

Worst experience of my life left with a $2000 bill for something that I can't even use. I've been telling everyone I can to stay away from this place. read more

I can only speak for myself from start to finish I had a great experience. I was a walk in and I must of had great timing cause I was attended right away. Niako (I hope I spelled it right) assisted me and she was amazing!! Very patient and very friendly, she listened to my pain concerns and provided exactly what I needed. I am now on day 3 of wearing the arch supports and have not experience any of the heel pains that I had been enduring for a long time. I've tried plenty of insoles, arch supports, compressed socks an so forth and nothing worked. I'm on my feet daily and I noticed the difference right away. I thank you for all the help you provided and the relief this has brought me. Truly a game changer!!! read more

Total BS. Don't fall for it "Walk ins welcome" means come back or wait hours! O N E employee?! Awful.

Rip off, sold on inserts, decided it is not worth it, NO REFUNDS! Do not get sucked in, this is the worst. wal mart has inserts for $12. Go there. read more

Had the most insane pretty woman experience here. I have back and foot issues and I was in the market for investing in my footwear/insoles . The woman who greeted me immediately asked if I was in the right place and I explained what I was looking for. She cut me off to tell me the starting price point for both shoes and insoles and informed me that they would not have anything that would work in my budget (which I had not disclosed but was in fact in my budget). So I left. I had money to spend but now I will never shop there again. Such unattractive behavior. read more

Hugo! Wow, talk about having staff that has a wealth of knowledge about feet and shoes!! My guy has severe foot neuropathy and needs very supportive shoes. Hugo understood what our needs were, thoroughly explained our options and easily answered all our questions and addressed our concerns. I was delightfully stunned at how reasonable the prices are. They are priced to be competitive with competitors and are affordable. Considering how important shoes are, how often you use them... I'm still raving about how affordable this place is. If you are having foot problems, need supportive shoes for neuropathy, plantar fasciitis, just need comfortable quality shoes... definitely come here!!! PS. We were walk-ins but I highly recommend you make an appointment with Hugo - you won't regret it! read more

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Niako was very nice and helpful with us. She explained and helped us understand and feel the difference of the various products.

I made an appointment, having seen the commercials dozens of times on TV. I needed to use my FSA before 31 DEC and had been experiencing pain in my right knee and ankle from a fall. James was my fitter/technician, and the 90 minutes he spent with me were eye-opening. He was incredibly knowledgeable about feet, body alignment and the product. The orthotics he provided improved my posture and alleviated the right knee pain immediately. He explained how to use the three sets for different purposes. What happened next is a bit of a blur. I signed up to be approved for a Good Feet credit account, and the cost of today's 3 pair of orthotics and 3 pair of sole inserts was quoted as $1400. I left the store with my items in a bag, but I do not find my receipt. James' service and knowledge is fantastic, the orthotics work, but the whole pricing structure is baffling...hundreds of dollars more than I had expected to pay for three sets of plastic arch supports. Right now, I am in sticker shock...$1400 is a lot of money. Are shoes supposed to be included in this price? Could I have obtained these orthotics at a lower price? read more

Their inserts work!! Sure the system of 3 different inserts is pricey; but if you are experiencing plantar fasciitis, like I was, it was well worth the 2 year healing process I endured. read more

Todd is amazing ! As well as the entire team at this location. Their knowledge and care about correcting foot pain goes above and beyond any customer service I've ever received from a retail store. My job requires me to be on my feet a minimum of 6-7 hours on time flooring. About 3 years ago, I developed Plantar Fasciitis and tried EVERYTHING and every device and tool claiming to cure it. NOTHING worked. About a couple of months ago, I decided to make the investment with The Good Feet Store and see if their commercials and testimonials are true. Happy to say with the help and guidance of Todd and the team at the Tustin location, we have found the correct orthotics and plan and I've been free of pain from Plantar Fasciitis now! I can do my job and some days my feet have a slight ache after a long day of standing, but NOTHING like I had before. Thank you Todd and everyone at the Tustin location for your help and check ins ! I'm a walking testimonial for your brand and location! :) read more

The Good Feet Store - Orthotics Near Me - Tustin, California

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I made an appointment and went in yesterday and arrived 2min early. I was told I would have to wait 20-30min. I didn't have time to wait so I stupidly made another appointment for next week. Then I read the reviews from this Yelp community and after reading the reviews I'm going to skip this place. It sounds like a real scam. 1500 dollars for some orthotics is absurd, and their customer service is appalling. read more

I was a walk in. James was super helpful and very knowledgeable about the products and the service / guarantee they come with. So far so good. Less pain already! read more

I could not be happier. I've been wearing Good Feet arch supports for 20 years now. Made a huge difference in my step and in my lower back. Suffering from flat feet all my life, I needed the assistance. Took a wonderful trip to Hawaii and lost my inserts two weeks ago. On returning home, I quickly ran into a CVS and did that arch support test and got fitted for a pair of Dr Scholl's meager at best supports. I had no idea there was a Good Feet store so close to where I was now living. Since the Dr Scholl's did not give me the support I needed I contacted the location in Tustin today and Gabby took fantastic care of me and even squeezed me in and shortened her lunch period to help me! I probably owe her a sandwich! Thank you so much for your help today Gabby you're a lifesaver! I'm back in business! read more

The Good Feet Store - Snapshot - Orthotics Near Me - Tustin, California

I recommande their inserts for whoever have foot, back, knee, hip problems. Since my husband got them I don't need to massage his leg every night anymore. Now I got sciatica pain from hip to leg that I can't walk. So I tried the inserts and now I can't go anywhere without them. I wear shoes inside house, too. As soon as taking off shoes to go to bed, my hip start hurting. So I can tell those inserts are working. Taking off one star, cuz they are very expensive, but they are worth every penny. read more

I looked this store up on the internet. It said walk in's welcome. So, I decided to drive the 30 minutes to buy orthotics to help ease my foot pain. I walked in, one associate was helping a customer. The other associate, a man, walked up to me and asked if I had an appointment. I said no. Do I need one? He said yes and said he would set me up for an appointment. I said no thanks, I just drove 30 minutes and will not be coming back. The web page has false advertisements, stating you do not need an appointment. It was veryy disappointing, especially wasting my time and gas to drive here. Get your s%@t together, Good Feet Store. Don't advertise what you don't offer. read more

The Good Feet Store - Store sign - Orthotics Near Me - Tustin, California

Good Feet Store... Minimum amount of money they wanted to charge for a cheap pair of Brooks tennis shoes and an insert $1400.00 Watch out. They are pushing Care Credit. (High interest credit card) You are better off going to a podiatrist. read more

On the front of the store, it says open until 7PM. I went there at around 6:15 and there was no one there. I guess the employee just decided to take off early. read more

The Good Feet Store - It says open until 7PM, but it was 6:15 and the store was already closed. I guess employee just decided to take off early. - Orthotics Near Me - Tustin, California

I was experiencing foot pain and was in need of a solution as well as a better understanding of my problem. A friend suggested I make an appointment with Ashley Shimabukuro, as she had a positive experience with her. I set my appointment and found out first hand that Ashley is great. She spent about an hour with me, taking her time to patiently answer my questions. She made recommendations based on my needs and took my budget to heart. Walking out of the store I felt very positive about the remedies we put in motion and only one week into my purchase, my feet have already improved significantly. Thank you Ashley, your time is appreciated. read more

I suffered from plantar fasciitis for years--very painful. I got shoe inserts from the Good Feet shop and got great relief from the pain. I no longer have plantar fasciitis! read more

Great product. I feel better already!!! James was a great help. He explained how much better I will be with the arch supports. Thank you James!!! A+++++ read more

Hello, My sister and I went to Good Feet store in Tustin to buy and try their Arch support Orthotics, because I had pain while walking and she had the same, this was a while ago. we both purchased their products which were assigned for us. I was very surprised how expensive it is to ware their orthotics to get relief from the pain. After a while we did not sense any difference in our feet and I thought I had more pain. we went back to store to see if there something we could do, They suggested to try different products, so we did and we were back to trying the new orthotics. I did not feel any change again, and pain was there. My sister had similar experience with hers. I noticed that they changed staff all the times and could not stay with the same person . we decided to return the orthotics and request for refunds or even part of it. they did not give us refunds. We tried so many ways to find the owner, He is the only one could authorize the refunds. I am hoping he or she /owner of this store finds a way to contact us if is reading this post. read more

Miranda and David(714-709-8890) are exceptional. I would definitely recommend calling ahead of time to set up an appointment with one of them. Very knowledgeable about the product and solutions for foot pain. Low pressure sales where I was able to try the product and feel the type of solution while I was walking in the store. I had foot pain in the ball of my foot and my heel from standing all day at work. I would pay twice the price for their product. So lucky I found this product! Very excited about the lifetime warranty program too. Elite customer service. I was also able to get a shoe called The Ghost that was a big time difference maker at my place of business. Thank you Good Feet Store. Roy G. read more

I was impressed with the process, professionalism and product. The price was too high for my level of distress. I would recommend this store to those with acute feet, joint or back problems. read more

I had the pleasure of taking my 87 year old mom on Mother's Day to this location, We left the location we both went home. I Purchased $485.00 insert later that evening over the phone for my mom, she was going too pick it up the next day Monday the 9th, however she being my mom decided all she wanted was the shoes, they told her no trade ins. the product never left the store! I'm a big fan of the good foot store but too treat an 87 year old like this is unforgivable! read more

If you are having constant pain on your feet...Stop the madness ...this is the place to go ! I barely was able to walk into the store, I was In massive pain and after the specialist check my feet and put insoles in my shoes the pain was almost gone.She was incredible by the way !!! Thé pain was not all gone at once but I was able to walk back to the car without feeling like I was 95 years old! It was not cheap about 1,400 with a brand new pair of shoes, FYI the shoes are the best pair I ever put on my feet! I use Care Credit and it was the best money I have ever spent. Borrow, charge it or don't have Starbucks for a year but do it ! You also have a lifetime guarantee. What is the point to be in pain all the time ! You want happy feet that can walk 25k steps a day in Paris ? You want to go to your fencing class? You want to be happy and skip around like a kid ? Go to the good feet store get fitted and be happy ! AMAZING ! read more

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I just walked into the store to see what they had and there seem to be two sales people, onewas sitting at a desk looking at her computer and the other one was working with a customer. I stood for about three or four minutes looking at the small selection of shoes that they offer. No one said anything to me not hello, not we will be with you. Nothing. So I walked out. And nobody said anything to me as I walked out. I now see two other people who just walked in the store, a couple. And they're just standing there. Nobody it has approached them or spoken to them that I can tell. Guess I'm not coming back. read more

I had an overall wonderful experience at the Tustin Good Feet Store. I received excellent service from sales associate Miranda. She was very personable and knowledgeable. I purchased a package deal that included shoes, socks, and an extra set of inserts. My life has been transformed from the moment I tried on the shoes, socks, and inserts Miranda provided according to my measurements. I instantly stopped feeling dizzy when I walked and my hip pain subsided. Miranda has followed up with me numerous times and answered all my questions. Definitely would recommend this product and the Tustin Good Feet Store. Thank you! Michele read more

Buyer beware. The reviews that comment on price is true. I scheduled an appointment hoping this may help but when I asked for the price I was told $1,500. No returns or guarantees. In other words you take your chances. The inserts are not custom but claim to be based on the measurement of my arch so if they don't work, they have others to try in hopes of finding the right one? I expected to pay more if it helps but with the no returns or guarantees, I'm not willing to take that chance so I left. Now that I've been there, when I see the commercials, all I see is a scam. The sales people seem nice enough but what they charge is unacceptable. FSA/HSA or not, you're still paying $1,500 and hoping it's worth it. A prior reviewer suggested going to a podiatrist and I would have to agree. At least they're a doctor versus a sale person sizing your arch. It's worth the copay! read more

Jeff was the best. Due to back surgery my coordination and balance are off and not good. Jeff fit me in the proper walking tennis shoe and provided me with fantastic insert arches. My walking has improved so much that people are commenting on it. I will be returning to buy more inserts for Jeff for my other shoes! My quality of life has improved! Thank you Jeff for being so professional and not a pushy salesperson. You definitely wanted to help me, working with my budget. read more

Great customer service!!! The process is easy and it really works. The pain was terrible they fitted me with some great plantar fasciitis inserts. The pain was gone immediately read more

Terrible customer service (specifically Gabby). While we waited for an hour WITH APPOINTMENT Gabby basically advised they were understaffed and we could go to another location but we'd wait because the company is understaffed totally. She also overcharged a customer's credit card over $1k...not sure how you make that mistake, she admitted to making that mistake more than once in the last 24hrs. read more

Not a customer but we were trying to be. Now we won't be back. We got there while a couple other people were being helped. One guy was buying a gift card another guy was finishing up with a salesman. As the salesman was walking his customer out another another walked in, he immediately began helping them, completely ignoring us. We waited for a few more minutes, then decided to leave. By the way we were not acknowledged as we left. Extremely poor customer service. We will not be back. read more

Do not do this!!! These inserts are too expensive and my feet hurt WORSE after using them. Im a teacher and they kept telling me to try new ones.... After 2 months, i felt like i was trying to teach with two broken ankles. People go there because they are desperate to feel better. Most of them elderly. There is no return policy and they trick you. My guess its because they work on comission. My inserts cost 1,500.... I pushed a return and got it AFTER mentioning The HORRIBLE REVIEWS!!! I went to a running store, inserts 50 dollars.... I was SO TRAUMATIZED BY good feet that i checked return policy.... 30 days.... Even worn.... If you believe in your product, youll have a return policy.... I bought 2.... reseached stretches, shoes etc. im 90 percent better. This store needs to close..... Im giving 1 star because i cant give ZERO read more

My first time at The Good Feet Store in Tustin and I had excellent service from Miranda. I'm excited to use the orthotic system I got, and my new compression socks that don't slide down. All in all it was a "10" experience! read more

Being in sales all of my life.... I'm pretty appalled at the return experience... amazing how they can fit you in for you to purchase the product but then when you want to return you have to make you wait for 10 + mins and then talk you out of the return you want to make. Then tell me I need to make an appt to return the product??? What? I will find an alternate place to fix my feet issues. This was a painful waste of time... perhaps they should bevrrallybreallunupfrobtbabout everything, before you buy! I'm not mentioning any names because they are all people... but I have never heard of having to return to the same person you purchased from?!? A money back guarantee is just that. I wasn't happy they shouldn't make you feel bad about that. Do your research before you walk in the door and get taken advantage of! The person who sold to me was a little upset visibly that I returned and didn't go for a refit or keep a portion of the product... just not for me. read more

I have used their orthotics since 2017 due to Plantar fasciitis. It took come time but my pain is gone. I recommend them highly.