Tylor Cooks helped me get fitted for my custom sole inserts. He provided excellent customer care…read moreand was thoroughly knowledgeable about the products. His enthusiasm for his work was immediately noticeable. The fitting process took about an hour and Tylor provided me with a plethora of information about body alignment. I made my purchase and put the inserts to use immediately. Today is the second day and I'm already feeling better. I've had lower back pain since youth and have had Plantar Fasciitis for the past 10 years. These pains have significantly subsided since yesterday. I went back to the store today for some follow up questions. James Mayo provided me with more excellent customer care. He was extremely patient as I sorted through my questions and made sure I was completely satisfied before leaving. The Tustin location staff is amazing and they truly prioritize CARE in their Customer Care procedures. Please visit this store so you can live your best life, devoid of foot pain. UPDATE: Tylor just called me to ensure that I got the assistance I needed today, since it was his day off and he wasn't able to assist me personally. I assured him that James was able to answer all of my questions. Now THAT'S customer care!

Had an appointment waited 15 minutes they kept helping other people had to walk out rude lady…read morebehind front desk

I have bunions and high arches. I went to a podiatrist and an orthopedic doctor but was still…read moreconfused on what to do. We have an upcoming wedding party and I really needed a solution to be able to wear high heels for it. Mr Karim, the owner was extremely kind, patient, understand and helpful. He spent a lot of time with me to get the perfect solutions for both my normal shoes and the heels that I eabted to wear. He explained my condition and what I need to do to support it. I got a supportive pair of slippers from him to wear in the house and I'll definitely be returning to get custom support for my running shoes in the future. It was a great experience and I'm so happy that I did check them out and get help!!

Patient and helpful staff. Much needed for the elderly!…read more Yes, the shoes/sandals are somewhat expensive but these shoes will last a very long time.

I got my first foot fracture and was lucky to get an appointment right away. Dr. Bastani saw me…read morepromptly, and the price for a first-time visit was very fair. The entire staff was pleasant and welcoming, which made the experience much less stressful. Dr. Bastani is very knowledgeable and made sure I got exactly what I needed for treatment and recovery. I highly recommend this foot doctor - thank you, Dr. Bastani!

I came to Dr. Bastani after a foot injury that was later diagnosed as an intra-articular fracture…read more Unfortunately, my experience left me feeling rushed and unsupported throughout my care. From the start, I had to push for an MRI when my symptoms weren't improving, which he at first kept claiming was unnecessary. When the MRI finally showed a fracture, Dr. Bastani told me he didn't believe it -- that it was probably a radiology error because he had ordered a "lower-grade" MRI. He wanted me to just ignore the diagnosis. I had to advocate for myself again just to get him to follow up with the radiologist. He eventually ordered a CT scan, which confirmed the fracture. Even after that, he didn't offer a clear treatment plan. When I asked whether I should continue walking on the injury or be immobilized, his advice was essentially "It's 50/50 -- you can choose." I felt like I was being left to make medical decisions alone without proper guidance. I was told that Dr. Bastani follows a "conservative" approach, but in my experience, that felt more like avoidance than thoughtful care. When I brought up valid concerns about long-term joint health and arthritis, I wasn't given a clear plan --that isn't what conservative care should look like. Conservative medicine should still involve communication, reassurance, and a willingness to guide the patient. Instead, I was left to carry the uncertainty on my own. Every visit felt rushed, and I never felt like he took the time to understand my full history or concerns. With a nerve injury already affecting my gait, and a fracture that involved a joint, I needed someone willing to look at the full picture -- not someone who seemed eager to move to the next patient. I wouldn't recommend Dr. Bastani to anyone dealing with a complex injury or long-term healing concerns. In the end, I sought a second opinion that gave me a much clearer understanding of my healing status and a more personalized recovery plan. If you have a straightforward injury, Dr. Bastani may work for you, but if you have concerns that require clear communication, detailed care, or support navigating something more than a basic sprain, I strongly suggest looking elsewhere.

Dr. Baik has been my podiatrist for 10+ years and I'd recommend him to anyone!…read moreOur appointments never feel rushed, he patiently answers all my questions, and is extremely knowledgeable. I am always pleased with my treatment results and Dr Baik really seems to care about my recovery. The staff is friendly and helpful. Plus, the office space is super clean and theres plenty of parking.

Over the past couple of weeks, I developed a pain in my left foot that grew increasingly severe…read more Dr. Baik is my long time podiatrist so I went to see him. He talked to me, examined my foot, diagnosed whatever the problem was, manipulated it somehow, and the pain was gone. I was able to walk completely normally. he also made a special pad to put in my left shoe that reduced the pressure on the tender spot. I have walked several miles since having Dr. Baik treat my foot and I'm able to walk with no problem. He did an absolutely outstanding job in just a few minutes. So I have my complete trust in Dr. Baik for any issues involving my feet. He has my highest recommendation.

The place was dirty and not well kept. The office staff is not very friendly. The pharmacist who…read moretook molds for my feet was nice. They took so long to get back to me and when I called they let me know that my insurance denied my claim. I had to do all the work, and then they told me I had to pay out of pocket for the orthotics. Very expensive! So I canceled the order and I'm going to another clinic that actually cares about me and is willing to explain and be proactive about a call back. If I wouldn't have called, they would have not called me back and I would have waisted my time going into a follow up appointment just to let me know that I had been denied. I'm obviously still frustrated with the whole matter. I'm glad to not go there ever again.

This review is strictly for Samuel, who is hardworking and compassionate. My baby needed a head…read moreshape correction and wore a custom helmet for 4 months (pretty much 24/7). We saw Samuel about once a month for little tweaks, as his head grew into the helmet. Insurance covered 100% of the helmet, which was SUCH a relief. Thank you, Samuel! 5/5

On time and very through, we discussed different options and treatment. Also, a helpfull wrap to…read moreminimize pain. Highly recommend

Great experience at OC Podiatry! I'm 27 and got a next-day appointment through their super easy…read moretext system. I thought it would just be a consultation, but they treated my ingrown toenail the same day. The doctor explained everything clearly and walked me through it and it was completely painless. Highly recommend!

I walked into this store nearly in tears because I could barely walk. I had gotten to the point…read morewhere I was literally going down the stairs at home on my butt, and my "new normal" had become walking down the stairs backwards. I have plantar fasciitis and bone spurs in both feet, and because I didn't have the proper shoes or inserts, I was compensating in all the wrong ways -- pulling muscles here, straining muscles there -- until eventually the pain was everywhere and completely overwhelming. Honestly, I felt defeated and scared. I truly thought something more serious had to be wrong because the pain had become so severe. The moment I walked into the store, NAOMI greeted me with a smile, and as crazy as it sounds, I immediately felt this sense of relief -- like maybe I was finally going to be okay. She listened to everything I explained, was incredibly knowledgeable, and genuinely cared about helping me. After using the foot scan machine and seeing the results, she picked out several pairs of shoes and arch supports for me to try. Then she went above and beyond by sitting down and helping put the shoes on for me. In that moment, feeling cared for and supported meant everything because I was truly struggling physically and emotionally. I decided to wait a full week before writing this review so I could honestly speak on the results -- and WOW. Absolute game changer. LIFE changer. I'm an Assistant General Manager at a very busy, fast-paced hotel, so being on my feet constantly is part of my everyday life. A week later, I can genuinely say I feel like a different person. The customer service here is TOP NOTCH, and Naomi is an absolute gem!!! Thank you so much!!!! This will be the only place I buy shoes from moving forward. Thank you for changing my life more than you probably even realize. ~ Kristina

Raise your hand if you've bought shoes for yourself based on what others are wearing, without…read moreknowing if they're what would work for you. For the longest time I've had hit and miss instances with shoes. I've ended up with ingrown nails that required surgery. I've ended up in even more pain than I probably should be in. Enter my friend reminding me that foot analysis places exist and to "treat myself." I made a free appointment online and Cheri had me stand on a scanner of sorts. First thing that caught me off guard was I'm not a size 7 in everything... I'm an 8 (oops). Second was learning I pronate which makes sense why my ankles need so much support (esp with my health issues). Everything from start to finish was a breeze. Cheri set me up with some Hoka Gaviotas as well as some cute boot/shoe hybrids that already have insoles inside. With my Hokas, Cheri explained I needed to break-in/get used to my new insoles with a 2,4,6 hr rule and now I'm in love with them. Please don't hesitate to treat yourself as well if you find yourself in my position.

5 stars for sure. What a nice office! Jenny receptionist was great. Dr…read more Hendricks patiently listened to my concerns CMT syndrome. Made recommendations and alleviated my foot pain. Great doctor!

Never again! I paid a co-pay during my visit- and for the 4th or 5th paper billing cycle- I saw…read morethem in the spring and now it's winter- you keep sending me more bills which we owe nothing. Shame on you. Quality of care ? How about ZERO follow ups, because you don't care ! I was sent out for further testing- got tested- and now what ? Hard to find your office in a winding hallway dungeon of which you are hiding at. Good luck in practice with your horrible practices ! And- you NEVER touched me. Is this really doctoring ? Shady office staff who is RUDE! And they wouldn't stop socializing with themselves as I was checking out. Fail all around. Stop asking us for the copay which we already paid !

If you get a phone call from these people good luck it's a lot of text messaging then you have to…read morego through an answering service for everything this is a Mickey mouse operation I've waited in a 3 weeks just to get a phone call back to go get my inserts and my shoes and I'm still waiting if your doctor put in for shoes and inserts and you get a text message to call the number don't even bother it's not worth the time or effort I'm not the only one on here that's saying that

Awesome professional office. Everyone was genuinely giving the best care necessary for each…read morepatient. Thank you again. Highly recommended.