With so many great stores in this mall to choose from, places need more than just an in demand product, they also need world class customer service to even keep up these days. This is where Andre enters the conversation. We've worked with her in the past and she helped us today with a couple of pairs of shoes for my wife. A liquid gold daily driver pair and a red pair with diamond bows Christmas party shoes. It's been a while, but Andrea remembered us & in a few minutes into our visit it felt like we were catching up with an old friend. I would definitely ask for Andrea. She's a type of person you follow if they leave and go work at a different store, Jimmy Choo is lucky to have her. read more

We always receive great service from Andrea. I would definitely ask for her. She knows what they have and what's coming and is always great with matching shoes with a little purse when available. I see some negative reviews for this location dealing with snooty customer service but that is definitely not the case with Andrea. Play it safe and ask for her. read more

If I could give 0 stars it would be 0 stars ! I visited the Jimmy Choo location on the first floor of South Coast Plaza with my sister-in-law. Upon entering, the associate on duty was on her phone. While I understand that she may have been communicating with a client, there was no acknowledgment whatsoever of our presence. As we walked in, I was actively discussing a handbag I intended to purchase and pointing out shoes to my sister-in-law. Despite speaking clearly and being visibly engaged with the merchandise, the associate did not look up, greet us, or offer any assistance. We eventually left the store, stood outside for several minutes, and she remained on her phone without ever noticing that customers had come and gone. read more

I came in to the store just spur of the holidays moments. I did get a good look down from the staff. I knew she looked down on me but I really don't care. I knew all the brand name stores snob staff. Anyway, bought myself a gift and 3 sets of lipsticks with nail polishes for my 3 PR friends. I met this female staff name Leslie. She got what I wanted. She went an extra steps to give me her honest opinions regarding the evening cocktail purse that goes with every occasion. I was fortunate that I had this bulky gentleman got me a new purse that just came in and unopened. I hope that with retail experiences, a customer service rep can tell a difference between a customer and a non-customer NOT by what he/she wears but how he/she composes himself/herself when a customer walks into the store. read more

Great stuff to look at here and a highly powerful perfume. Salesmen and saleswomen were gracious. I didn't think it was appropriate to take photos in the store so I held off until I got to the escalator. There I took a photo with my left hand of the Jimmy Choo fragrance marker. The photo is a little blurry because I don't take pictures with my left hand as well as I do with my right. Gorgeous, decadent stilletos. Perfect for a wedding or a special event. Cute flats and sandals. High heels that are fashionable and look like they would last a while. And when I went, they were having a sale - some of the shoes were 50% off but I held off on buying. Methinks there are too many shoes in my small closet at home. First World Problems! read more

Jimmy Choo - Fragrance. - Shoe Stores Near Me - Costa Mesa, California

LOVE Jimmy Choos.. DONT like snoots selling them.. Hi! Im paying you and you best get a clue when speaking to me about the ONE shoe that puts me into the zone... I was ready to break out $600+ on a black patent mary jane..but then you got snotty.. you, "Mr. I havent shaved in a week and only have stubble"... Ill take my moola and get my Choo on where the sales people are not pretentious.. and act better than those who have the right to ask questions about the heavenly shoes to which you S E L L :-) 5stars for the Jimmy Choos though! Always ... just not here in the OC read more

I really shouldn't come in here! Jimmy Choo has a special place in my heart and as an avid owner this place is dangerous! On a lovely shopping trip with my mother, we were window shopping but I decided to stop in and check out the newest collection. As I was browsing through the store, I landed on two pairs that I've been eyeing for sometime now. Leslie helped me and even though they didn't have my size in stock, she kindly ordered them for me. There was no hassle whatsoever and I'm happy to say one pair is already here! You can never have to many choos! This is definitely the place that I love to get my Jimmy Choo! read more

Jimmy Choo - Shoe Stores Near Me - Costa Mesa, California

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I bought a pair of espadrilles And after one wear, the braided part of the shoe came loose. I decided to give them a call and spoke to Rodger (store manager) who was very rude to see what were my options of what they can do. before I could even ask what my options were, he got defensive and said espadrilles were meant to fray and be worn down. I have many espadrilles from Chanel, YsL, even toms that won't come apart after one use. Rodger then starts to cut me off in the middle of our conversation then yells and decided to hang up the phone on a customer. I bought these espadrilles before I knew micheal kors bought them out and no wonder their customer service skills went down along with quality of their products. I don't even want to continue to wear my espadrilles because I know it will get worse. read more

Fellow Ye[p women, I have a confession to make. I am Southern Californias Imelda Markos. I am obsessed with sexy shoes and bags. That obsession drives me to Jimmy Choo Shoe Stores It is a beatiful, elegent store that wreakes of expense I love expensive shoes. The shoes start at $600. Bags up to $2000. The Romana is the best seller and got Jimmy Choo started five years ago. It sells for $2000. Tony is my favorite salesman. He has great taste and helps me do wonders at sales time. By the way there are 30% off sales in june and late November. Tony says you can look sensational even in a shirt and jeans when you have a great, sexy bag and shoes. I AGREE !!! I bought the Itaian Zoe shoe $1145 for $801. It is snake skin with shades of gold and brown plus four inch heels. I also purchased the Sky bag $1495 for $1049. It is camel soft leather with whip stitches and snake skin. I know I look marvelous with these accessories because my boy friend not only forced me to wear them out of the store, he paid for them. This is a great store!!! Stop in and drool. read more

I come here once a month to look at their product. I never was treated with respect here so I never purchase items at this location. They're all really snotty here. They look you up and down and don't even greet you. I went in here 2 months agoto get a box for the Snake Skin Turquoise Black Clutch I bought at The Forum Shops, Jimmy Choo. I asked the guy if he had the right size box that will fit it, since the one at the Forum Shops, ran out. He went to check and then he dare to come back to take the clutch in the back the check to see if it's authentic. Who does that?!?! AND YES!!! I HAVE THE RECEIPT TO IT AND IT IS AUTHENTIC!!!! Ugh, sooo annoyed with this store. Good luck on having regulars come here to buy over priced shoes and handbags! Customer Service: 0 star Product: 5 star (Never buy anything here because of the service, so it's really a 0 star) read more

I love shoes, and I love Jimmy Choo. ...but I absolutely hate snobby, pretentious people! Just because I look like I'm 16 and I don't like to go to the mall decked out in jewels (even if it IS South Coast Plaza), I pretty much always get ignored when I walk into this particular Jimmy Choo location. Screw you, stuck-up prick, you just missed out on making some commission. Sad to say, I've been treated 100x better at a Jimmy Choo store in Paris. read more

OMG, I love this store. These shoes are lingerie for the feet. Soo sexy, and fabulous. I didn't buy anything here (usually I purchase from Saks in SF) but the sales staff was nice and courteous. The place is small but brimming with styles, so if you were looking for something odds are it should be there. If not, the staff is eager to send in the ones you need. At least that was my experience, I know others didn't get so lucky. To be fair, I've only shopped here twice. Still FIVE STARS to shoes!!! I LOVE YOU JIMMY COO!! read more

Waltzing in still high from my previous Louboutin purchase, I'm after another pair of my favorites. Choos... Jimmy Choos.. and boy do I love his choos.. The SAs were tentative. I walked through the whole store browsing with nothing catching my eye. As I was walking out I find these beautiful orchid suede 'Greta Sandals'. Don't let the name fool you. They are no sandals. Complete with the sexiest ankle straps I hoped that my foot was narrow enough to fit them as I was intimidated by how slim the shoe looked. Sitting there giddy as an overweight child about to eat mcdonalds, I waited for the SA to bring my size. She was efficient in that she brought a couple of sizes and a different style in that same color since it was the color I was after. Perfect fit in what I originally asked for. Sold. She was new (as she told me) so it took her a while to finish the transaction, however she was pleasant and offered me bottled water while I waited. It's dangerous walking through south coast mall... Once I find something I like, I'm drawn to it like a bee is drawn to the decadent perfume of flowers and I can't stay away until I get it. Either way, Mr choo.. you're winning and I'll be a loyal fan. read more

The review is solely about my experience in speaking with a member of their leadership team, Roger. Roger wasn't available when I called the store asking to speak to a member of the management team but he called me back as soon as he was available. I was frustrated with a recent purchase and what I really appreciate is that Roger maintained his composure, continued to help me feel like he understood my concern and was sorry for my frustration. He also offered me options to try to resolve my concern. Was it the outcome I wanted? No, but because Roger was consistent in the message, it was clear his actions were dictated by policy. Additionally, he at least tried to help me, which was more than I was initially expecting. Finally, now a days, you don't get a manager that shows empathy to the customer. He did that no matter how frustrated I was. I think that's to be commended. read more

I highly recommend Leslie at this location she is wonderful ! I made some purchases with her , (duh I got the wrong size in some, my mistake). I called Leslie she remembered exactly who I was and allowed me to exchange and assured me not to worry she will put them aside for me. Thanks Leslie for your helpfulness I will be back .. No drama :)) read more

I got blue patent leather pumps on sale for less than $300. But it's nothing special considering the fact that many Jimmy Choos were drastically discounted at Nordstrom that same week. Red suede mary janes for less than $200?????????? Went yesterday, that's the 10th. The one employee working both the counter and floor at around 4 PM, was a total slob. He had no knowledge of the sizing. He was wearing a pull-over with a rip in the seam and a small hole. He hadn't shaved in a week. ..... Why would you hire someone like that to represent Jimmy Choo shoes???? Appalling. When he came around the counter to hand me my heels, he said "enjoy your Choos" and then giggled to himself. Cute. Seriously. read more

The shoes are great, but the blonde girl who initially helped me was the most stuck up sales associate I have ever encountered. I came in to look for wedding shoes and not once was I greeted nicely. I felt like Pretty Woman walking in, with the whole look over. You know, where they look at you up and down and assume if you're a purchaser or a window shopper. Obviously they assumed the latter. I found 2 pairs of shoes I liked, didn't know which to get and she kept telling me they weren't in my size. I said to get them in my size, ship it here and I will try them on. They got a little more friendly when they noticed I was an actual shopper but was still snooty. They took my name down to let me know when it would come in... 2 weeks max. I call 1.5 weeks later and the girl said they've been here for a week and said they called. I check my phone, email, missed calls, text, and nada. They lied. I go in hoping that bitchy blonde wasn't there and thankfully she wasn't bc I would have torn her a new one. If ever you're going to mess with a woman, there are two types you NEVER want to mess with: hormonal pregnant ones and/or stressed out brides. She messed with the wrong lady. Thankfully a really nice man helped us out and made the whole shopping experience MUCH better. In conclusion, the blondy at Choos, the people who walk into your store are potential customers... Customers that pay your salary. So watch the attitude and be helpful. Your job is customer service, something you're seriously lacking. Go work elsewhere if you don't have the proper skillset to do your job. read more

I bought my wedding shoes here. I have small fee so they stores rarely carry my size. (35.5). Anyways, this store had the one I was looking for. The White Macy bridal shoe. They held it for me for almost 4 months before i made my purchase. Great service. These shoes were so comfortable and classic. Perfect for my wedding! Tony is the greatest. Expensive shoes but they are Jimmy Choo!! read more

Went to the store during Black Friday weekend and I must say I had a wonderful service and attention from the store manager Roger. I picked up a beautiful bag. Thank you!! read more

Avoid this place like the plague. Went into this store for a simple exchange. Shoes hadn't been worn; were in the original box, and in the Jimmy Choo shopping bag). They refused even a simple exchange because we didn't have the receipt. This was a gift and asking for the receipt from the gifter would have been embarrassing. They refused the exchange for another pair of shoes that were even the same price. Classless, lazy employees. Go to Nordstrom. read more

I walked into the store expecting to be snubbed lol. But I was there very early in the morning and the manager who was there was the one who helped me out. He was very nice and respectful and offered to bring out all the shoes I wanted to try on and even looked online to find a specific shoe that I wanted. He was not pushy or snobby at all. I ended up purchasing my wedding shoes here. Overall a great shopping experience! I will definitely be back and hopefully have the same person help me. read more

Terrible return policy i purschaed a gift card for my girlfriend birthday only to find out it was the wrong designer i tried to take the gift card back and they would not give me my money back! read more

Hi, im alexis and im a jimmy choo anonymous a holic. Five star shoes, handbags, wallets, sunglasses and customer service. I love their shoes and purses. The only thing I don't get is sometimes they don't have the matching wallet to the purse, why even design the purse if theres no matching wallet?? They just collaborated with uggs and I love my ugg and Jimmy choo studded boots! Not only are my tootsies warm, I also look chic in them. Tony is awesome, but he's now at dior. So Ive become acquainted with Jeff who is so helpful, nice and really goes the extra mile. He even helped me to the car with my bags! I have had them fix a pair of strappy shoes and sunglasses for me. Just top notch customer service and making sure that you're happy. The sales people are much better than some I've encountered at louis vuitton, where they act like they're better than thou attitude. Jimmy choo, my feet, eyes, and hands love you! read more

The staff is usually nice to me, I don't recall getting bad vibes from the sales person or feeling like I don't belong there. I do have beef with this store though because their selection seems so small. Whenever I visit JC in New York, it feels like shoe heaven, but when I visit this store, I feel like I have more shoes in my closet than they do in the store. Bigger stock room pleeeeaaaase? read more

For any first time buyers of Jimmy Choo products I ask that you read my story before you make that purchase. It all began in June 2015. I was finishing up Grad school in Milan Italy. As a graduation present to myself, I decided to buy a pair of Jimmy Choo shoes. Where else to purchase them than in one of fashion centers of the world, The Galleria Vittoria. Well, I made that very expensive purchase of $593.77. The most I've ever paid for a pair of shoes. I was so proud of the purchase that my daughter even took a picture of me and my Jimmy's. Well I finished Grad school, came home and put the shoes away for that first special occasion. Well in mid Aug, I wore the shoes for the first time. By the end of the evening both heel tips fell off. I called the local Jimmy Choo Store (South Coast Plaza) and they said to bring the shoes in. Well, that's where the journey begins. I went back and forth to the store and speaking with customer service trying various fixes which would only work for one or two wears. In May I final felt this journey had gone long enough and asked for a refund, store credit or some other form of restitution. When I spoke to Tabitha from customer service she stated that a refund or replacement could not be made because the shoes were worn. I told her it was a ridicules statement. It was like a car salesman asking me to take a car for a test drive without putting any miles on it. How else did she want me to confirm the shoes were fixed? After that conversation, Tabitha nor anyone else from Jimmy Choo ever responded to my email. After that, I contacted my credit Card company and explained the situation. They temporarily refunded my money but the merchant had 45 days to rebuttal my refund request. On July 22 I received a letter from my credit card company stating that they were recharging my account PLUS INTEREST because the store in Italy was not aware of the issue I was having. I spoke with the Jimmy Choo customer service department and the local store throughout the ordeal and at no time did they say that I had to work directly with the Italy store even when asked point blank! I really don't get it. Every day individuals purchase items from merchant's in one store or in one part of the country and return it to a store in another city. Apparently with Jimmy Choo products you are on your own. Customer Service equals lip service I learned a very valuable lesson. High Price does not equal High Value. I also learned that Jimmy Choo does not stand by their products. If they did they wouldn't be giving me "the shoe was worn statement" so we can't give you a refund or "sorry, I'm from Italy and didn't know you had an issue". I'm just sticking with Coach. They stand by their products regardless if I purchased the product on line, in store, or out of country. Shame on you Jimmy Choo for not standing by your product and not putting the customer first!! First time buyers beware. You will NOT get what you paid for. Below is a timeline of the events that have transpired. Please read my journey and don't let this happen to you! 2015 Timeline June 8, 2015 Purchased shoes Aug 14, 2015 Wore shoes for the first time and the tips fill off Late Aug sent shoes out for repair Sept 12, 2015 received voice mail from Lori from South Coast Plaza Jimmy Choo stating - shoes were ready for pickup 2016 timeline Feb 25 sent shoes out for repair again. This was the SECOND time the shoes had ever been worn. This time I was told that the tips would be replaced with the cobblers tips and not Jimmy Choo tips. Late March early Apr I went back to the store because the tips twisted again. The Assistant Mgr, Roger, offered to send them out again. I felt they wouldn't last so he referred me to customer services. Apr 9th I sent an email to customer Services Apr 26 Customer service recommended sending the shoes out for heal re-enforcement Apr 29 Went to local store and shoes went out for repair May 13 picked up shoes May 16th & 18th wore shoes. May 18th heal tips started to twist. May 19th I notified Tabitha from Jimmy Choo customer service and emailed the pictures she requested. read more

the manager here is a joke is will never help with any given situation or be of assistance and actual customer service does not exist in this store especially with this manager, Roger read more

Very pleasurable experience with the sales staff. A large selection of shoes to choose from of all styles. And the fallow up is fantastic.

I want to love this store, and I'm willing to spend A LOT of money on beautiful shoes but the hard truth is I bought a pair of $1,200.00 gold sandals (in the Las Vegas store), which have been a nightmare of bad construction--and rather than help me, the South Coast Plaza store has shamefully patronized me and then abandoned me to seek my own repair. Seriously? $1,200.00 doesn't even buy the tiniest bit of care and consideration?? Pride goes before the fall, Jimmy. read more

I can't believe they failed to get the shoes in time for the wedding this is unbelievable and ridiculous. The store associate was very unhelpful in resolving this issue and the DAY after the wedding is unacceptable to get the WEDDING shoes. read more

Avoid avoid avoid this brand and location not worth your hard earned money go to Nordstrom or saks. The people who work there are seriously on drugs or some shit. No words can describe my horrible scary experience at the SCP Jimmy choo Store. I walked in today with purchase from more than a year back. I only wore shoes handful of times over the year. I noticed the lace came a apart on my shoes and I walked in to have these repaired at this location to see what can be done. As I explained to the the Asian girl who was working there, her smile went away as soon I mentioned I need to have these repaired and got a nasty look asking for the proof of purchase. I showed her my receipt and then her response was, " well that could have happened depending on your feet and the way you walk in these shoes". My response was are you saying it is my fault that these shoes are ripped. I asked to speak to a Manager, and this short Asian guy came and said he was the manager and how can how can he help. I explained him the same situation and his response was "well we don't know how you walk or your feet are the way you walk and how often" I asked him so you are saying it is my feet that caused the problem and then his response I don't know how your feet are. I was shocked and asked for his name and the corporate phone or email address. He refused to give his name and the corporate number and told me to "Get out" Get Out or I am calling the security". I finally spoke to security and was told by them they have seen this behavior many times at this location. The two guys were a taller white bald guy supposedly the true manager and the short Asian guy asst manager and the Asian girl very rude and nasty. Will never shop at this location ever. So sad to have such rude people work for such a nice brand. so sad read more

First time to South Coast Plaza and first time to ever right a review. That being said, you know someone has to really be impressed or pissed to take the time to right a review. I had a fantastic experience at this salon and I was greeted and helped by Roger Wei, assistant store manager. He was extremely friendly and accommodating. He, and another associate, went above and beyond helping me find the style, material, heel height etc before it has even come to stores here in the US! They took my info and told me they would call me and send them to me in a few weeks as soon as they come in. That is customer service that DOESNT EXIST anymore. That's sad but true. Best service I have had in years! read more

The store and staff could not be more gracious. I knew I wanted to say "I DO" in Choo since I am an avid fan of their strappy sandals. They were a delight to deal with, brought out numerous recommendations and ordered my pair in my size, which arrived exactly when they said it would. The cherry on top... They did not rush me out at closing. Just locked the doors and let me finish making my selections. Truly a class act, thank you Jimmy Choo! read more

i love jimmy choos! ...but this store never has my size (35.5). i have to give them credit on their good service and sweet sales staff, though. read more