Natalie! thank you so much for the spectacular service! Natalie is a pro at customer service and took great care of my mother and i. i was shopping for an xmas gift for my partner and Natalie answered all my questions and even built a gift box and wrapped the shoes for me! fantastic service. the price was fair and very similar to smaller sizes from the croc store. they advised me that DXL works with manufacturers to make larger sizes so a lot of the stock is exclusive. very happy to have one so close with great stock and superb service. i would definitely recommend and will be back! read more

DXL - Shoe Stores Near Me - West Covina, California

I actually just left, but my shopping experience was so good. I'm in the parking lot right now you? These guys are great I was greeted when I walked in the door. And checked on several times Ryan was totally helpful. I don't know if your company look at these reviews but definitely you got a good employee. You should let them know that. read more

Dxl men's clothing store, for being so expensive, I would think you would have a kind and helpful staff in the store , but you Do Not..... I do not recommend this store at all. read more

DXL - Good luck.... - Shoe Stores Near Me - West Covina, California

The store manager Adriana is so awesome! She helped me select some great shirts and shorts. I am forever thankful. Excellent customer service! read more

Being a big guy it isn't easy finding clothes that fits well. I found my clothes for work there and the employees are very helpful

Needed a BLAZER for a function at work, never shopped for one before. I needed help and Fred (store mgr) was really helpful in assisting me find the blazer I needed. In ever aspect of my shopping experience the customer service was excellent. Thank You Sir! read more

DXL - Blazer - Shoe Stores Near Me - West Covina, California

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I was so blown away by this team. I was 15 minutes after they closed to pick up an item. The manager met me at the curb to deliver my item, I needed it done a wedding that night. Made my whole day. Custoemr for life and sending everybody to them. Thanks for being nice to me. read more

I needed a white, dress shirt for an upcoming wedding. The manager, Fred helped me out and was awesome. Super nice, knew his inventory, gave me options and found exactly the shirt I wanted. Bonus, it was less expensive than the shirt I didn't really want but thought I'd be stuck with. The shirt he found me had the collar I wanted and it fit me the way I like. Major kudos to Fred as his store was short handed due to circumstances way out of his control. Regardless people in the store seemed happy and I for sure know I was. Thank you Fred for taking care of me on your lunch break. I hope you got to eat brother. read more

DXL - Shoe Stores Near Me - West Covina, California

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I originally came back because Natalie is extremely helpful. When I came into the store, I was greeted by Edward. Ed and I are brothers for life. I'm not sure if you realize how hard it is to hire people that not only give a damn about the customers but also are experts in their field. Both Edward and Natalie are priceless team members who contribute towards the betterment of customer service as a whole. People like Edward and Natalie are the kinds of people who would really thrive in a commission only sales environment and go on to start their own businesses because they clearly have what it takes to be successful in this world. With attitudes like that, I really hope you value the gems that they are. It's easy spending hundreds of your hard earned money when people treat you better than family! I'm a customer for life because of Natalie and Edward read more

Hate shopping for clothes, took a chance and am pretty satisfied with my haul. Little pricey, but id rather spend money on clothes that fit and i like than save on some that i wont be comfortable in read more

I visited the West Covina location to try on and purchase work shirts. I was greeted by store employees Sean. He was very helpful, polite, and assisted in helping me purchase a few well fitted products. I recommend the Oak Hill brand as it fit me best for my needs. Plan on returning to this location and highly recommend. read more

Came to the store looking for a shirt to wear for my Company's Xmas Party. Edward greeted us and helped us through the entire shopping session. I would, 100%, recommend anyone who is Big and Tall come check this store and the amazing services its employees provide. If you come shop at this store, ask for Edward; he will make the most amazing recommendations read more

I was greeted by Edward he's friendly and helped when ever I need anything. I like that he didn't hover over me he let me do my shopping and if I had questions I knew he was there to ask. Thanks Edward I appreciate the help and I'll definitely be back read more

For such a exspensive store you pay your employees terribly low pay and there very knowledgeable they shouldn't be paid anything less than 20$ an hour how can you advertise 15$ an hour some customers ask a billion questions making them climb to get clothes they don't even get read more

I went in today to get a shirt for an event (that I needed TONIGHT btw....). I was dead set on a Burgundy shirt. The only shirt they had didn't really do it for me. One of their employees, Natalie, looked around and found a shirt that was the perfect color, and it was on clearance!!! It was a little too baggy at the sleeves. Another employee, Ryan, was able to get the sleeves adjusted for me a lot sooner than it should have been!!! I was pretty demanding about what I wanted and needed. I'm so glad that they were able to get everything worked out for me. The staff was very accomidating and helpful especially given the circumstances. Thanks again!! read more

The Staff is very helpful and welcoming. The prices are pretty reasonable. As a big man it helps to have a place like this to find clothes.

Horrible customer service! Was in the store looking around for 30 minutes and no one came over if I needed any help. When I asked felt like I was bothering them. They need extra training. read more

I've been to this DXL a handful of times. Every time I go here Caesar is working. Super nice and knowledgeable of all products! Honored an expired coupon and on a separate visit he was pleasant about a return. Will definitely be back! Thanks Caesar! This place is part of the West Covina mall, but there is an outside entrance, just drive towards Sears and you will see it!!! read more

I came in today The assistant manager Natalie is the perfect example of a sales representative. This is like the 3rd time she has helped me. She allows me to shop and browse with out crowding me. She not only helps me but when the store doesn't have what I am looking she recommends helping me by ordering the items on line. She posses awesome people skills and communicates to the best of her ability. Her dealings with me are professional and at the end of the day I fell comfortable shopping here read more

Went to return some shirts that didnt fit today. When I arrived I was greeted by Fred. He was very helpful and helped me pick out the best fitting shirts. Thanks Fred for all your help. I definitely will be going back to this location because of him read more

First time going into this store, it has its own entrance from outside so that alone was five stars. Anyways going in it smelled amazing, we were greeted by a young lady (didn't get her name) she handed us water bottles & I thought that's was amazing. She showed us where we could find what we're looking for then opened up a dressing room. Felt no pressure & no awkwardness. Boyfriend bought a couple items & fairly priced. Will be coming back soon. read more

Guys how many times has this happened to you? You go to a big name department store, you pick up a shirt in an XL or XXL from a famous designer, and you see on the tag "SLIM FIT". Nothing made for us "Fluffy" American's should ever be Slim Fit. DXL has been my go to shop for about a year now. The store carries all the big brands you expect but none of the Slim Fit bull crap. They carry everything you could ever need. Dress clothes, casual clothing, pants, shorts, sweats, t-shirts, polo's button downs, suits. The list goes on and on. I personally love their house brand. The shirts and polo's fit perfect, and often times you can get them on discount when you purchase in pairs. They carry tons of colors and patterns which makes stocking up on these simple. My only gripe is that they tend to shrink in the dryer. Just hang them dry and you shouldn't have an issue. I love all the stylish clothing, but the service here is top notch. No pushy sales people they are only there to help you at your request. They often give me a bottle of water while I shop and I've even had a dress shirt pressed before I left for that very important Valentine's day date. Now that is a nice touch and customer service. Prices can be a little high here but if you shop online and look for deals there are bargains to be had. The quality of clothing here is high end. As long as I am pleasantly plump I will continue to shop here. read more

Thank you Eric for your professional attidutude and excellent sense of fashion. I didn't feel pressured to just pick anything. You actually listened and catered to my needs. Very friendly thank you. read more

Sales person Natalie does not belong working in direct customer service. My item rang up at a different price than the tag showed and she implied that I changed the stickers to get a better price. The sticker was cut and if I tried to remove it to swap it, it would of ripped. I pointed that out and she still refused to accept that she and this store were using false advertising tactics. So who is the actual thief? She never once apologized or made any attempt to satisfy me as a customer. Corporate customer service said that she should have honored this as their mistake. Maybe folding clothes and cleaning dressing rooms would be more suitable for Natalie rather than being the face of this store and handling money and sales. read more

Absolutely the worst. I had a feeling that they would be bad just based on location, and I was right. I ordered 4 items on a Friday to pick up in store. They are all in stock. Great. No email on Saturday to tell me my items are ready. No email on Sunday to tell me my items are ready. No email on Monday to tell me my items are ready. I get an email on TUESDAY, telling me that 3 out of the for items have been canceled. 3 out of the 4!! Had they gotten off of their lazy @$$es when I ordered from them, I would not be out my items or my time. But wait, it gets better. They still charged me the full amount for all 4 items. This is a special kind of stupid and it all has to do with location. West Covina is known for being full of some of the laziest and it proved true when dealing with this store. read more

This place is a wonderland for Big and Tall men. It's. It just the clothes and selections they offer. It's the amazing Staff they have there to help you pick out the perfect outfit for any occasion. They always go above and beyond to assist you. I was a bit concerned when I heard they were closing the casual male and turning in to a DXL but I am definitely glad they did. The new selections are great. They offer anything and everything. If they don't have it in store they can always order it and get it to you asap. You can get socks belts shirts underwear to sunglasses and watches. They even offer scents for your car lol I actually bought some and love them. I definitely recommend this store to any Big and tall gentlemen. read more

Good to shop with them ....workers are helpful and nice. The clothes ARE overpriced and poorly made though,.... Also if you want to work for this company- think TWICE. NOT good to work for them. Low pay, horrible hours and bad management. Also, for shoppers -- no entrance to the mall. read more

If you're looking for a suit at DXL just know it's not cheap. On my visit I made a $500 dollar purchase on a 3 piece suit. I believe I paid for alteration service which I was "fitted" for in the store. They send out suits to a secondary source for alterations so the turn around was expected to take a week to receive my suit. after alterations were made I realized the suit still felt Ill fitted and didnt have another week to spare to send it back. I ended up having to take my suit to an alteration shop with a quicker turn around where I was fitted by the very person who was going to make the alterations to get the suit to fit me the way I wanted it to feel when on. Dont get me wrong, I liked the suit I purchased but the price point and alteration services arent worth it. If I wasnt so pressed on time for a suit I wouldve continued shopping elsewhere where I couldve got more than one suit for the same price point I paid at DXL read more

So I went in there to get a suit for my wedding that's coming up, and I was greeted by a pretty amazing lady. She was awesome fun funny extremely helpful and has the best customer service in all of the land. I'm like 99%sure her name was Jennifer. If you ever go there trust me look for her she's pretty outstanding. Also Jennifer if you're reading this you're amazing thank you for your help. Sincerely Oscar AKA the dudes who made you laugh throughout the whole time we were there read more

I guess I'm the first to review? Alright, let's do this properly. Every time I drive to and from work on the 10 freeway, I pass this place. I always think to myself, "I need to check this place out." Well, today, I did...and it was a good call. Let me preface by saying that I hate clothes shopping. I always have. Besides most stores not carrying anything that fits me, I hate fashion. I'm a simple man. I don't need loud colors or flashy designs. Plus, I'm pretty cheap, so I'll usually wear clothes until they finally decide to retire. Lastly, I hate malls! So, silly bits of trepidation aside, I stopped by after work. I walked into the store, which has an outside entrance. That's right. I didn't have to deal with the mall. That, alone, is with five stars. Anyway, immediately, I saw very well organized displays of t-shirts, jeans, casual wear, formal wear, active wear, and more. Plus, nothing looked overly flashy...or fleek-YOLO-fresh (or whatever the kids are calling it these days). It also didn't look like (pardon my insensitivity) typical fat guy clothes. You know, pastel colored circus tents fashioned into shirts with stretchy bands... It looked like clothes I would actually wear! If it matters to you, these were well-known brands, as well. How about the fit? Well, I was looking for casual button-down shirts. I tried on a few different brands, and they all had a consistent fit. That's a relief, because sometimes one size fits me all kinds of different ways with different brands. Either way, though, I could have easily gone up a size, because they went all the way up to 6XL, from what I could tell...while still keeping the same style. Oh, I also have to mention the fitting room. It is built for big men. It's got a nice, sturdy bench, and it doesn't feel like a damned porta-potty. There's room to move. My biggest concern before actually going into the store was price. I was a little worried, because some shirts were listed at over $100 online. Like I said, I'm simple and cheap. I wasn't about to pay that...especially since I'm used to paying discount prices at Burlington. To my relief, prices were fairly consistent with typical department store prices. Fair enough. Plus, I noticed there were a lot of Buy-2-at-this-Price type of deals, and there's a pretty decent rewards system. I don't mind paying a little more, because at stores like Burlington, it feels like you mostly get the leftovers. You may or may not luck out. Here, you get a buffet of styles and choices...and I know you love buffets...ha, ha...okay, cheap shot. In closing, I forgot what it was like to enjoy shopping for clothes. DXL reminded me of that experience. Due to all that I have mentioned (and a friendly, professional staff), I intend on making this my go-to store for clothes...well, you know, until I become the Adonis I was born to be...but only because at that point, I won't even need to wear clothes. Until then, though, see you at least once a month, DXL. read more

I go there when I really need something nice cause nobody gots nice 3x or 4x shirts anywhere else. But every time I go seems the same lady is there, she's always nice and professional helps out with whatever you need and will give her honest opinion if you let her know what you're looking for and how It looks on you. I go maybe once a month now, she remembers me and always get a welcome. And the place smells awesome read more

I used to buy many things there but no more. Last time I found a pair of shoes on the sale rack wanted them and was told those are not on sale, I wrote to DXL "No Response" Today I wanted to get some trousers but did not want to go there. Ordered Amazon Prime and had them shipped no difference in price but I saved driving and putting up with rude salespeople and with Amazon returns are easy. read more

I needed some information on gift cards and Natalie went out of her way to thoroughly explain how gift cards work at DXL. I didn't realize I had several options. Thank you Natalie for taking the time. Gratefully yours, Terry- May 31, 2021. read more

Great customer service, no pressure, very helpful, great variety on clothing, my husband loves this store!

Worst experience I ever had at DXL. Customer service was awful from both staff members that were working that day. I will never go back to that store. And I go to a lot from San Diego to West LA. Don't waste your time at the store. I was in the store for 25 mins. And the first 15 mins they did not ask me if I needed help. I would understand if there Was a lot of customers in there but there was only one besides me. I would give this place a zero if I could read more

This place is awesome. The have an amazing staff that is extremely helpful without the feeling of being pressured like you get at other places. Bill is a genuine person who will go that extra mile to make sure he and the other staff members help you and have you looking your best no matter the event you have. The addition of in house tailoring just makes this place a definite one stop shop in town for the big guys. As for the selection the store has a great variety to choose from not just your typical big guy attire. read more

So my father is a really hard fit (I see where I get it from) and he's a 3XL but not in height. Mostly, his shirts or pants are either too long in the sleeve or hem and he gets discouraged about finding good shirts. They look like tents but that's his size. Today, he went in to find a shirt for my wedding and I called over there on my break to ask them to really help him out and find something . . . anything, to fit his type. Well, not only was Jenny super helpful but she found shirts that fit and looked good on him. He was so happy and he's going back to get more, especially since they sell Rams gear. You guys are awesome and saved my dad in time for my wedding. read more

I don't want to be that person who gives a bad review but oh well that's life. First time walking into this store with my fiancé, the store was amazing the way everything was organized and label it was very easy to find what you are looking for. From the staff we only received a greeting walking in the store. My fiancé was looking at jeans and wanted to try them on he went to the fitting room where a lady(didn't get her name) opened the door and that was it walked away. We were browsing around for some button shirts while looking at the table full of button ups a male worker was just staring at us as if we were going to steal a shirt. He didn't help us find any size, when my fiancé wanted to try a size on, the same worker was just circling us while walking to the fitting room no one was there to open it till the male came and said "over here" with an attitude as if we were bothering him to do his job to help paying customers. Fiancé needed to try a different size we didn't know where to put the shirt he tried on back since we didn't want to it on the table unfolded and make the display look bad, the male worker saw us looking around and didn't bother to assist us, so I tried folding it and put it back on the table. The male worker noticed we needed to get into the fitting room but walked away so my fiancé was force to try a shirt outside the fitting rooms. Upon checking out I noticed the male worker greeting an older couple and right away they were trying to help them, just because they might have been dressed in designer hang bags and clothes. I bought the jeans and shirt and it was over $110 for two items and that didn't hurt me because my fiancé is a big guy and the clothes they have here are just wonderful. Just the staff don't seem bother helping out young people because they assume we probably don't have money. read more

As a large man, DXL is a big part of my closet. However, it's really just because they are the only game in town. The store employees make a show of caring but none of them are big or tall and really don't care if the customers are getting what they want. They never stock any decent graphic t shirts from the website (I am neither over 50 or a comic book nerd) and they never have a good range of sizes of the plain t shirts. I love the products the company sells, but it is very frustrating when I can't walk in and buy a simple black t shirt. The employees always tell me I can mail order which I really hate. That's not an answer, and it doesn't help me at that moment. I'm sick of being told they have no influence on the company as to what stock they are sent. It's bull, all companies want to know from individual stores what their customers are asking for more of, and they just don't want to do the extra work to make sure they are servicing their customers. If there were other big and tall stores I would go, but they're the only game in town. I might be trying to go to their online competitors in future. I'm just sick of the frustration of them never having basic simple stuff that should be always in stock. read more

So we were need of a few things go for a funeral and the family's original plan was to go to David's Bridal well when my husband walked in and asked for the men's section they said they no longer carry men's. They told him he needed to go to the men's warehouse so the closest to us is at the west covina mall as soon as I walked in I felt so out of place the guy was rude and acted like we were a bother to him and there wasn't a single customer in the store because we weren't dressed nice or whatever so I said forget this place let's go next door to DXL!! Well HALLELUJAH we have always shipped at men's big and tall because of my husbands height so when they opened DXL I was so stoked. The moment we walked in we were greeted and asked how we were doing? My response... " fantastic now that we are here and got a hello" He asked if we needed help with anything in particular and I feel awful I didn't remember his name because he was helpful but he walked us right over and showed us a couple options color wise asked his size which I didn't know and i told him my husband would be there in about 10 mins so we will wait for him so he can be measured. He told us we could browse around for tie options or have a seat so we sat down to wait and he brought my 3 daughters sister in law and myself a bottle of water and let us know that he was leaving g for the day and that Jessie could help us out if we needed anything. My husband got there a couple minutes later and Jessie went straight to work measuring him getting him in a dressing room bringing us all kind of options sizes colors he was amazing. He even ordered a belt my husband wanted and said he would get the shipping expedited at no additional charge since we needed it within a week. We were treated like we mattered and worth everything going on given the circumstances we really appreciated it. Thanks Jessie you were amazing along with the young adorable dark haired gentleman that started it all. read more