Man came and bought 145 dollars worth of Skateboard parts. Came the next day to see of they could put it together. The guy told he couldn't because he was busy. Called an 1hr later while I was standing out side the door and no one was in there n still told me they were busy smh... I will never buy anything from there again read more

Jessie was awesome and provided very good customer service. He helped me find my sizes and different items that matched with the sweatpants I had picked out. And followed up after to see if they worked out and offered to show me other items as well. Super cool customer service read more

Everything is so overpriced you can get it from a local skate shop for cheaper and supporting the community

I want to commend Kim for the exceptional customer service. This was my first time shopping here along with my teenage granddaughter and was treated with such kindness. Alicia was also very nice. I wish there were more people like her to out there. read more

Zumiez has always been my go to skate shop. The one in the West Covina mall always has deal and a huge variety of skateboards, longboards and decks. The customer service definitely needs a little work. read more

Zumiez - Decks - Sports Wear Near Me - West Covina, California

I love the pants and the t-shirt selections. Service is also nice, they are very friendly and are very helpful. The value of products are you get what you pay for, but overall great store! read more

I came today to pick up an online order that was ready since yesterday. I arrive and they can't find my order in the back room. Wow been waiting over 10mins for what's supposed to be a super fast online pick up order. read more

Zumiez - Picking up an online order!!! - Sports Wear Near Me - West Covina, California

Awesome Customer Service! The team here is the best. Definitely my favorite zumiez store! The team is always so helpful and has such a good selection of stuff! read more

Zumiez - Sports Wear Near Me - West Covina, California

Had to do some last minute birthday gift shopping and decided to check this location out again. The remodeling looks incredible and their new team was so helpful. They all had amazing vibes. Most impressively the store was soo ORGANIZED and clean! I swear I've never been in a Zumiez so well kept until today. Good job management! read more

Zumiez - Front of Store - Sports Wear Near Me - West Covina, California

Plenty of nice shirts to buy it's alright prices ranges to 30 or 20, staff is very lazy. They can't help themselves they have to ask someone else to help, and some employee laughed "the Fuck? laughing all dumb" because I asked for a specific shirt I don't appreciate you making fun of customers for what they like, help people without saying stupid shit, half of y'all are on your phones read more

I went in for my first skateboard and this guy was so happy help me. His name was Jonathan and he was so helpful, he even recommended some parks. read more

I went into zumiez looking for a new skateboard when Jonathan came up to me and asked if I needed any help. He was very nice and helpful with selecting everything I needed for a skateboard. He even offered to grip my board and set everything up which he did perfect at. At the end of everything, we had become friends and we even started skating together. The best customer service ever! read more

Zumiez is located on the upper level of the Westfield West Covina Mall near JC Penny. They sell skateboarding/snowboarding clothing, footwear, accessories, and skate/snow products. They carry brands like Billabong, Neff, KR3W DGK, Oasis, Hurley, etc. This location is a little small but it's usually well-kept. The staff is nice, even though they can be a bit much at times. Some of the guys tend to follow you around and suggest clothing items. You know the deal. But it's all part of their job so I can't blame them. The girl's clothing is a little pricey for my taste, but my bf likes to shop here occasionally. Overall, it's A-OK. read more

Zumiez - Sports Wear Near Me - West Covina, California

I was recently in the store. I walked in, no one asked if I needed help. Employees were hanging out at the register with the radio so loud and a song playing saying "F*** me up". Not a place I want to shop. read more

Customer service sucks! They don't even address you And you can only do returns on one register. So horrible. Won't purchase again

I'm doing Zumiez's curbside pick up, and I got a message from them to pick up my order. I called their number 626-814- 8059 from their website, and I got a voicemail message that says it's no longer in service. I reached out to customer service via phone, I've was on hold for 30 mins, and then phone hung up on me. I emailed them too, and message says to pick up my order, I responded, and told them I can't, because the phone number doesn't work. No response or my item. Ugh!!! This is frustrating!! I better off having delivered. read more

I usually only go to get my Obey stuff, watches or shoes for the dudes in my life. The service is always attentive and helpful. I appreciate it when sales reps ask if you need help or small chat. It shows they have been trained well and customer experience has been emphasized. I have never been followed around and offered all kinds of stuff. I have never had a pushy sales rep so I guess I've lucked out according to the other review. The reps are chill but still on it and the selection is the same as any other Zumiez. read more

Shoe shopping here. We were welcomed and helped right away. We walked in already knowing what we were looking for. This location was also clean and didn't really have crap laying all over the floor like others. The sales reps were friendly and helpful. Sadly they did not have the shoes we were looking for and when we asked about a different pair, they did not have my husband's shoe size in stock. They did though offer to special order the shoes but we decided to opt that option and just wait. This place would have been awesome if they had the shoes in stock in his size. Oh well... we'll just keep looking. read more

Came in for a grip tape change and it was installed quick without an installation fee. The sales rep and manager were friendly right when I walked in. read more

Looking for a skateboard helmet and Zumiez was the only one in town that had a variety to pick from. They also had the one I was looking for. Customer service was great and friendly. Will definitely be coming back again. read more

The employees are friendly and helpful. Their store is very-well organized & clean. Their boards are clean and they even grip your boards for you. read more

Went here to pick up a birthday present for my step daughter. Already knew what I wanted going in and Christian was very helpful. He approached me while I was looking around and helped me find exactly what I was lookin for. I appreciate his initiative and positive attitude. Thanks Christian read more

I purchased 3 shirts when I asked for two more bags the answer was NO !!! That was ridiculous!!! Very rude!! Never going back again !!! I'd rather shop online or go to the one at Puente Hills Mall ! read more

Christian Helped me out today and let me start by saying he was AMAZING he helped me out so much but what I was looking for, size brand etc. Excellent customer service that shouldn't go unnoticed! read more

Had a great experience the manager Vanessa was very helpful she helped get good stuff for my first board I recommend to come here you will not regret great service and it doesn't take long read more

This place is upstairs at the mall. I want looking for some shoes that I needs to buy for a gift. No one seemed to have them went to the vans store they said they didn't make them anymore. So I kept searching . I came across this store online. They happen to have the shoes I been looking for. I order them online and picked them up at the store the next day. It was really simple. I get to the store and some guy walks up to me and greets me. I ask for my order and they were all packed and ready for me to pick up. Great place. Thanks again for having my orde ready. read more

Every time I have brought my son here to get clothes the workers have always greeted us, asked if they could help, and make small talk. They are good at helping you find a size, or suggest items, and let you know about their current specials. read more

Service here is horrible the worse customer service . I walked in to buy some Penny Boards and the guy helping me told me he doesn't know about Penny Boards and that he rides the other boards . I proceed to buy my Penny Board 27" 2.0 and the guy continue to be a jerk . I asked questions about the Penny Board and he would tell me he didn't know . So I canceled the other and bought my Nickel board on the Penny Website . In total I purchased 4 Penny Boards . The short skater kid that works at the shop needs to learn about customer service . I am in the market for a Cruiser board and will not be going there again. read more

Horrible experience by the manager named Juliano for being a manager you should be nice and greeting but this asshole was not ! I go in just browsing looking for a green jacket and I come across huff socks and I was just looking and I had grabbed some and after relooking I decided I no longer would want them so I put them back and I asked JULIANO where I can find this jacket and he says "can you give me back my socks " your bag is open and (my zipper to my bag is broken so that's why it was open) so I said excuse me! And I showed him my bag and said I would never steal what he hell I have my money with me and I showed him my stack of money to shut him up this dumbass felt so stupid and I was so humiliated I just walked out NEVER GOING BACK HERE AGAIN how dare these people accuse people of stealing! read more

walked. in to buy my 7 year old son a skateboard my son was so excited bc he has never got a brand new skateboard usually he had hand me downs from older brother so the guy helping out. had lots of patience with my son bc my son couldnt decide which one he wanted and wheels then my son keept on talking to the guy while the guy build the skateboard he didnt seem to mind he was cool about it read more

Zumiez - Sports Wear Near Me - West Covina, California

Ok this is funny. This store bad customer service also. I'm telling them my story. And it's cool. I'm like tell me how it is. They only took one shirt. I'm not happy. Nobody would. He ask me what store had the bad service. I was upset so I didn't want to speak. Then I told him does it matter? Already told you in some shopping zumiez period. So store credit or exchange didn't make any sense. You know what he told me? Don't give me attitude. I look at him, and I'm like really? Is that how you speak to customers? I'm upset I didn't want to speak I already told him that! There is a certain way you speak to customer. For example. I'm sorry we couldn't help you sir but that's the store policy I wish I could help out more. I didn't write the policy I ask you if you don't give me attitude. Maybe my tone. But I already I told him I'm upset and didn't want to speak. Man I'm serious about zumiez. No customer service at all. Only the girl that actually helped me return the item. All he did was stand there and again investigating. Why is his judgement on it proves more than mines? The hats are new I wore it for one hour. When I walk in zumiez their vibe is all bad. No one says welcome. Standing around talking. They gang up on you to try to prove you wrong. I don't ever feel like a customer at zumiez I feel like I've been arrested for trying to returns the clothes I have. They bring out the magnify glass and everything. Improper to the fullest. Customer service should always be number one. That doesn't mean you have to return or exchange every item. That's why there are policies in place. This zumiez need a retraining package on customer service. If I was a mystery shopper, oh man. I could easily do their job. Without even know the product. Connect with the customers and attend to their needs. He just looked at it. And was like no. When I asked about the hat he picked it up and ask me would you buy this? Seriously? Even if I said yes your word is better than mine right? Who was giving who attitude? Don't ever go to this one. That's why there were only kids their. Hats all they can manage. Can't even speak to an adult right. Please whoever is in charge, you need to retrain these armatures. I don't ever write reviews and let it go birth is zumiez was worst than the last. Sorry zumiez you guys got great products but poor representation. Maybe that's why your sales are so low. If you ever need a real customer service manager or even sales manager you can call me. Nobody takes a job seriously anymore. This is such a joke. I'm so upset. Is there someone in charge of returns? Because I want to call the grand jury on this. Do they have proper training or experience to say what's good or not. I got 20 / 20 vision and those hats where crisp. Because the shape is off? Does hat make any sense? It was like the top of the hat where he button is. He guy who help me looked like the manager, by ill tell you one thing. He definitely didn't act like one. I own a small business and we thrive on customer service. It's relating to them and understanding them. And if you reach a certain point you cannot help hem then say so but explain it in a proper manner! Or go find a job where you do not deal with people. That is what retail is!!! I wish I can give negative stars because customer service is number one. No you. He look like he power trip. He spoke to me like we were on the streets. I cannot express how mad I am about this situation. When I buy to fine but when I Return it's bad? Hats actually a constant with all these zumiez. Bad just bad. I'll make sure to tell my group of friends never come to this one. Just tell your niece or nephew or whatever to come here. read more

Service sucks balls. Dont shop there. Better off going to a different skate shop. Only like 2 dudes working. They dont have any knowledge on the items being sold. Just overall sucked. read more

I bought two pairs of shorts. There was an ongoing deal of those for...I cant remember. There was this one guy, he was weird. Anyway it's ok here. It's like whenever I'm here, there are plenty of 30W bottoms. I don't always find that everywhere. So that's good. read more

Peter and the staff here had great customer service I went in today to buy a G shock said I would be back in 20 minutes to get it. Came back and the person in line was buying the one I wanted lol. Even though I did not get my watch this place felt super nice and friendly they made me laugh and then I bought 2 pairs of shoes. Recommend this place to everyone. read more

Cleanest looking zumiez I've ever been to. Hector is a cool dude! He greeted me right at the door and let me know of their sales and showed me all around the store. read more

I've always been picky when buying clothes and extremely hesitant/shy to ever ask for help until a zumiez staff member by the name samantha approached me and not only prevented me from buying a hideous hooded sweatshirt, but was so nice and so helpful that I left spending more money that I ever have before in a clothing store and never more satisfied. Zumiez needs more "samanthas" read more