Just left this store. The girl stocking shoes was very rude. I was looking at shoes that were on a rack and she came to me said "excuse me" ripped off the sticker that was on the shoes I had. I told her "oh sorry about that" she replied with a tone saying "it's fine". The vibe I got from her was extremely negative. It did seem like she was some type of manager, the way she was working trying to get something done and not giving customer service. I work in customer service as a store manager, that type of customer service will scare away customers, and is a huge No no for me. I would rather go to the store with less shoes. The only person that greeted and gave great customer service was the cashier. read more

Great one stop shopping experience. With wide selections and great helpful staff. Clean place Organized and easy to shop read more

i came to the store in La Puente store and the service was really horrible. i came in looking to buy a fresh pair of kicks and tried on the Air Force 270 and tried on the 9.5 from their show room. They felt comfortable i asked one of the sales or customer reps their and the rep had a negative demeaner litterally draggin his feet. i was like ok no big deal im gonna jus get my shoes and head out. I did ask the guy, Is this the show sample shoe. rom expeierience if the shoe has any signs of wear at the bottom sometimes the store cant return em. So he said yes these are new and not the show room shoe. so i went ahead and went on with the purchase and as i asked the another representative this is not the show room piece, she said no... Then i turn around and look at the show room and found no shoe on the display.. i asked the rep if they have any more of these shoes they said no but they can get em from a different store..i was already feelin a bad vibe from the store and jus decided to go to el monte and get the shoes and they took care me of me with better service. i found sometimes even if the store is very clean and customer has a lotta options makes for a good experience but when the service is really horrible and reps dont take pride in their job it makes the place with a bad vibe for the customer. read more

THE BEST CUSTOMER SERVICE WITH REALLY AFFORDABLE DEALS! The service was 10/10 and it went quickly and smoothly. I wanted to get in and out for my nephews shoes (he's so picky!) they have so many to choose from, with all different prices! I also love that they honor military discount! The men are so quick when getting a size we want, the store was super clean, and shoes were in great condition. We will be back for more! read more

WSS - Shoe Stores Near Me - La Puente, California

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Maybe one of the best WSS I've experienced, place is pretty clean and organized, staff is friendly and helpful.

Poor customer service Corinna was so rude & unfriendly I don't understand why she works there if she's not happy doing this job . read more

Came here on a Saturday morning because I won a raffle online. The shoe is reserved for you to pick up between 8am-10am, but I woke up late and didn't show up until 11am. Fortunately, the shoe was still there and was available to pick up! I inspected the shoe and it wasn't in the best shape. It had scuffs and discoloration already. I asked the employee working if there were other shoes of the same size I can look at, just so I can get a better pair. And they did! I picked up the better pair with no issues. I was in and out of the store in less than five minutes. read more

WSS - Shoe Stores Near Me - La Puente, California

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Let me start by stating that I have been a loyal customer of WSS for numerous years, and I usually have a pleasant experience while shopping. However, tonight as I was shopping with my three children I was extremely harassed by the staff members. I was followed for thirty minutes which was nerve wrecking as I tried to shop for three small children while simultaneously being followed around the store. The stocking was more then evident which prompt me to make a complaint while I was paying for my kids shoes. This writer expressed my concerns and asked the cashier if they get a lot of theft in the area? The cashier replied: "yes, kind of." I made a suggestion to practice being courteous and less aggressive. I left WSS feeling terrible and very uncomfortable. I will not return to this store. read more

Pretty simple. You pick your own shoes. Prices are specified. Availability and selection, well that might vary. I don't come here for anything special. Just shoes to work out or work. And they always satisfy. Service is cool. Place is clean. Hope my review helps. read more

They don't have Apple Pay. All the shoes tied up like football laces. Not worth the effort.

I've been using WSS for years now they always go the extra mile calling other locations to help find the size 12's I'm looking for. a great selection great prices and they always have some kind of discount promotion going on WSS a great place to buy shoes read more

I rushed over to WSS for a last minute purchase before and early flight. Website stated the store closes at 9pm. I arrived at 8:56pm, yes I know it was cutting it close but I knew exactly what I was going for. There was a young guy holding the door and refused to let me in. I explained I really needed to make a purchase because I had an early flight the next day and that the store was not closed yet because It was not 9pm. He said it would be in a minute (pulled his phone out and didnt acknowledge the actual time) and proceeded to say that management would not let him. I asked again and still refused at this point the cashiers were looking over and they stayed quiet. I have worked in retail for over 20 years and never refused a customer prior to the stated closing hours. I was dissapointed not only for not being able to make my purchase but the lack of customer service. read more

Thank you New Guy && Alfonso for helping me out. Came in to buy my sister some Vans and was having trouble finding them, until the new guy ( didn't get his name ) came to my aid. Although it was his first day working he did an awesome job! Alfonso helped me out in checkout and if it weren't for him checking the shoes I would've taken two wrong sizes. Ay dios! He also helped clean the shoe since it was a little dirty. Talk about GREAT CUSTOMER SERVICE !!! Took a star off because the shoes I wanted to get were all dirty in the box ( *sobs) but luckily I found a pair that were clean read more

Dirty restrooms and it the lady in the front took like 5 min to charge me she was just talking in the phone read more

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Miss Lexie did not even try to Accommodate us clearly you saw what I saw whitch was 3 different prices I took my time going based off of prices and my budget. All 3 of the same shoes were miss marked whatever you said but I chose the one that had the shoe size I needed. GET ORGANIZED. read more

Always come here and find something for me and all my kids , cute sandals for me And great shoes for the kids Staff always greets you so kindly Will always return read more

I recently went and I got greeted by this girl name Melissa F Upon arriving she was very welcoming very polite and very nice she help me right away to look for the size of my shoes these are the type of people you want to get greeted by I highly recommend you guys to visit the store they have all kinds of different shoes and shoes brands i'm 100% satisfied with this girl this is employee anyone should have at their store !!! read more

This is a huge store, way bigger than the location by my house (BP). Great prices for your back to school shopping. I really recommend this shoe store, they carry different brands. read more

WSS - Huge store!! - Shoe Stores Near Me - La Puente, California

Customer service from Melissa was the worst. I asked how much I needed to spend to use the YELP coupon and she said she didn't know. Didn't bother to ask anyone else. Just ignored my question. In my opinion ... very rude. On the way out I asked the young gentleman, Alfonso, at the door. He was unsure, but he asked somebody and came out of the store to let me know ... thank you Alfonso read more

Do not shop at the WSS store in La Puente. They do not respect the military. Per there store information they provide a discount for all veterans and active duty and dependents are eligible for a discount. Today I went to the LaPuente location and was told in a very nasty tone by the cashier the discount is only available 3 times per month when my daughter tried to take advantage of the discount she was denied in A very rude tone. Needless to say I was very embarrassed of how I was treated and how the store employees acted towards me and my family. If I'm only allowed to use the discount 3 times per month and I only used the discount once which was today why was my daughter refused and embarrassed. These discount might not mean anything to the staff at WSS but it is welcome and appreciated by military families. Shame on you WSS La Puente. I will never shop at another WSS store again. All should be treated with respect read more

Excellent customer service, Gerardo Flores helped me out in ordering shoes. The rest of the staff is very attentive and willing to help out. read more

I love shoes at wss too short but to the point. Ok wwll lwt me tell u customer service is amazing

Today I had the worst experience At this store 1289 N Hacienda Blvd Unit 33 La Puente, CA 91744 . The employe Gabriel didn't customer service me at all . He was every rude to me . He called me lier then I asked him not to call me lier and he continued to call me lier . I asked him if he can go on there Computer and search for item for me and he said " first of all you don't tell me what to do " . I also went to the registers and asked the girl at register is there anyway she can look up the Item and she said the item does not have a number that I can look up . So then Gabriel went and called his dm . I don't know for what Because it didn't help the situation . I felt very disrespected that he called me a liar and he called me a girl. I Felt insulted because he was yelling literally in my face. I have never ever had this experience in my life . I Know this it's going to affect me whenever I go . I am going to be afraid to ask for customer service because of this situation . I'm going to remember that an employee at WSS yelling in my face because I asked for read more

Amazing customer service. I've been a customer of theirs for years now. They were originally located a few blocks down from where they are recently located. This new building is much bigger and the customer service is still great. The employees always go out of their way even when you're a customer like me and have a million questions. They also always have coupons online and point earning card . It saves you saves you a lot money. Great job ! read more

Not one associate came up to me to see if I needed help, they're all standing around the register twiddling their thumbs

This store is messy with shoes on all the benches where you try on shoes, there is stuff on the counter where you pay and there's all these workers but not one greets you or asks if you need help. Their grouchy faces makes you run out of there, you can tell they hate their job. read more

Great store with lots of merchandise to choose from! Highly recommend this store! Excellent customer service.

I was there around 8:30 almost closing time. I had an employees coming up to me about every 3 minutes asking me if I needed help. He was not trying to help me he was trying to rush me! While I was shopping a couple employees were talking out loud about customers. Complaining how they're so messy and how bad their kids are and how they make a mess and their parents don't do anything about it. I made eye contact and they just kept talking. Soon after one of them comes up to me and said "can you tell him to stop " and pointed at my 3 year old son. I didn't know what he had done because he was standing right next to me so I asked. He said "he was pushing the shoe boxes in". Seriously?! So ridiculous and pedi! Then I go to the cashier just for her to be rude too! TERRIBLE CUSTOMER SERVICE! I won't be back! read more

The store is close and convenient to me. Staff has friendly, helpful, and knowledgeable. Inventory was full and had allot of choices to choose from. Prices were compatible with online read more

This WSS has always provided the best shoe selection when it comes to shopping for Back to School. I have been shopping at this location for years but this time around has been the Best Customer Service Experience Ever!!! I want to especially thank Hector who went above and beyond to make our shopping experience memorable. I also want to thank John and the Rest of his Team for their excellent customer service. The whole entire staff was very helpful and made us feel like a Valued Customer. This staff tonight demonstrated what the definition of Excellent Customer Service is all about. I hope Management will recognize Hector, John and Team for their hard work, pride and dedication to this Store. Thanks, Jerry B. read more

Fast friendly service, had a super long line but was very accommodating to the customers. Great selection of shoes for toddlers

First and Foremost Love that all the staff are wearing mask and protecting their customers. Second Melissa Mancilla and her team are awesome! She has always been a great help to us. Greets everyone with a very welcoming hello and is always making sure we are getting exactly what we need. Thank you so much for your service. We really appreciate it. read more

This place is ridiculous. Found a pair of Nikes. Couldn't find my size . Asked a clerk for help. She comes back and tells me the shoes are on sale for $ 19.99 but she can't sell them to me because of inventory purposes because there in the wrong box.. I'm sorry there on the sales floor. She then preceded to ask her manager who said she could sell me the shoes in the wrong box for $49.99 with 20 percent off. I must be some kind of stupid to take that deal. Sounds to me someone wanted those Nike's. Hum wonder what size the manager wears. read more

Love this place. I earn rewards with each purchase. Rewards are dollars that can be used on your next purchase! Every 200 spent is a $10 reward discount! It's awesome, if you're a sneaker head like me! read more

Really disappointed (for the second time)... The girl checking out was nice enough but I always get hassled when I want to use my military discount! ( and I already know you can't use any two discounts, I wasn't and I still get hassled) Dude seriously, 2x was enough for me... I'm headed to footlocker where I can use my damn discount in peace... I try to support local but this place is too much of a hassle.. Nope I'm done... The manager or whoever he is acts like I'm taking money out of his pocket.... read more

I've been here a few times, selections are very limited vs. the other places, the workers are young and really don't care about anything, they mind their business and/or talking amongst each other to help anyone which I don't mind. The clothing section is even more limited. The workers are courteous enough here. I wouldnt recommend this store inventory wise vs the other locations where they help you and have more selections read more

I love this WSS this store has so much to choose from and great customer service! Tati is awesome with her customer service! I live in azusa but drive here for the shoe selection! read more

This is the best shoe place I've ever been to. Costumer service is great they are very helpful. They have a great selection on shoes and a variety of sizes. This place will forever ve my place to go to when looking for good shoes and good prices! read more

came here and found the particular nike shoe i was looking for, pretty great options alot actually. pretty spacey and the employees are very friendly and professional, very well mannered. read more

Picking up shoes for the kids. Jerry was very Helpful over the phone and at store. Gerardo was very helpful at the register. Great experience definitely coming back. read more