What a neat store!! My grandpa got a customized Dodgers jersey for his 85th birthday. The staff was…read moreso helpful. You definitely get what you pay for. It's like shopping at the stadium, without being at the stadium. The selection is massive. Next time I will definitely shop for myself. I love this store.

Lots of great finds and some rare items too, but you have to strike fast because once they're gone,…read morethey're gone

Service is great! Angeles was very attentive with helping us choose a gift. All workers there were…read moregreat!

I have gone here 3 times in the span of 7 years. Not once did anything change. Immediately as soon…read moreas you go in, the atmosphere is just off. Almost makes me feel like a criminal in the sense that they think i am there to steal, and they like can't even hide it. They're not friendly at all, they lack that welcoming environment so much. I went today to see if its changed and it has not. Its safe to say, we are done for good with them. I rather pay more and drive further out to buy our sports gear. If theres anything they can change is; don't assume people are just going to rob you, and if you do assume do not make it obvious, still be helpful and friendly because you don't know if someone might be a loyal and returning customer, smile and be friendly, customer service is one of the most important things in keeping customers! I went one of those 3 times about 5 yrs ago. 5 months pregnant, with my 2 sons (aged 4 and 6) to get my husband a father's day gift and even then, I felt that way. They have a nice clean store and set up. We usually like to help mom and pop stores, but this is just ridiculous the lack of customer service.

Review is for a man working in 8/30 in the afternoon around 4pm!…read more We stopped by looking for some hiking hats and couldn't find any in the store. I stopped someone while he was walking the hallways, not knowing he was assisting someone else, and he pointed me to a section of the store before continuing to help the other customer. When I got to the section, he was magically there to tell us of the three types of "hiking hats" they have in the store. Unfortunately, they didn't have what I wanted in stock but he also followed up with some nearby stores. Super helpful - made our trip so much faster! Thanks so much!

I had a very disappointing experience shopping here on Father's Day…read more My son was using gift cards to purchase his birthday present and accidentally miscalculated his total after adding a $63 pack of football cards. When I realized the mistake, I politely asked if that item could be removed from the transaction. The cashier immediately responded, "I can't," and offered no explanation or attempt to help. A manager was called over and seemed visibly annoyed. We were told there were only two options: either void the entire transaction and wait approximately 20 minutes for the gift card funds to be restored, or pay the difference and then return the football cards afterward for store credit. Since there was no way I was spending an additional $63 on football cards, we chose to void the transaction and wait. We specifically discussed that it was Father's Day, that we needed to get to a family dinner, and that we would wait the required 20 minutes so my son could repurchase the correct items. The manager advised us to wait near the entrance or continue shopping. After the 20-minute wait, we spent another 15 minutes waiting for the same cashier to help us complete the purchase, only to discover that all of my son's items had been returned to the sales floor. We were then told, "You just left the items," despite the fact that we had clearly communicated our plan and followed the instructions we were given. What bothered me most was not the store policy itself, but the complete lack of customer service. There was no apology, no empathy, and no effort to make a frustrating situation easier--especially for a child trying to use birthday gift cards. The entire interaction felt dismissive and unnecessarily difficult. The saddest part was that my son left the store in tears instead of excited about his birthday gifts. What should have been a fun experience became a frustrating and upsetting one due to poor communication and a lack of basic customer service.

I paid for a pair of vans. It's been a month. I reached to customer service through email. Got a…read moreresponse from a "Fred". Apologizes and says it's basically USPS. I reach out to USPS, they say they didn't receive the package.

I had a disappointing experience at this store. The workers were rude and unhelpful, which made the…read moreshopping experience uncomfortable from the start. I was also surprised to find that there were no dressing rooms available, making it difficult to know whether items would fit properly before purchasing. On top of that, the store does not offer refunds only exchanges. Overall, the combination of poor customer service and restrictive store policies left me frustrated, and I would not recommend shopping here.

I went into this store last week looking for a hat. Before coming here, I had visited a few other…read morestores, but no one seemed interested in helping me. As soon as I walked in, Erik greeted me and asked what I was looking for. I told him I wanted a team hat but wasn't sure of my size. Erik was incredibly helpful and went above and beyond to help me find exactly what I was looking for. He suggested different sizes and even told me about their hat-steaming service, which I had never heard of before. He was patient, knowledgeable, and genuinely wanted to make sure I was happy with my purchase. I highly recommend this store! Ask for Erik -- he's your guy! He'll take care of all your sportswear needs. Thank you, Erik, for going above and beyond. I'll definitely be coming back because of you!

This my go to spot, if I need something quick. I usually always find something. Just ask for Erik…read morehe'll help you find something.

Had such a great experience at LA Jacks!…read more I called ahead to see if they had the jerseys we were looking for, and Jack was kind enough to explain why they didn't carry Muncy or Kershaw jerseys and what types of players/jerseys they typically have available. Even though they didn't have exactly what I originally called about, I decided to stop in since my fiancé was also looking for a Fernando Valenzuela jersey. Jack was incredibly friendly, knowledgeable, and professional. He took the time to show me the different options they had and made the whole experience easy and enjoyable. We'll definitely be recommending LA Jacks to others and will absolutely be returning for future Dodgers gear!

Service from Jack is always a pleasure! He is friendly and always gives his love and attention to…read morehis customers. The store's atmosphere is all LA merchandise, so it's where any LA fan needs to shop! I go often for gifts and my own team merch! Nothing here is a knock-off, only great valuable merchandise for great prices and deals!! I always find cool stuff in the clearance and sale section, LOVE IT!!!! Oh and btw, nothing "conspiracy" about the murals gees such BS! He loves his country and is a man of God and is proud of it ;) No photos although I shop there often.

my friend recommended me to check out boarders because they have the converse x hello kitty high…read moretop shoes & i KNEW i had to get them. i was in the montebello area & googled the closest boarders store & found one inside the mall. it was a super quick & easy experience. The gentleman who assisted me was super nice & helped me get the proper shoe size with no problem. i was able to get myself the size 7 ( w ) which fit me perfectly! these are one of the cutest hello kitty pairs i have! the shoes also comes with a red pair of laces. i haven't bought myself converse especially high tops in so long im happy i got these!

We were helped out by Juan and Francisco and they were really great at helping us find the parts…read moreand board that suited our style best and were really patient with us. Definitely would recommend!

Sent in a order online for an LA cap in a graphite color and they sent me a tan colored one. I…read morereached out to them 2 weeks ago and they never got back to me so now unfortunately here I am having to leave a review about. I tried to give them the benefit of the doubt to see if they'd be able to fix the problem but nothing happened.

So I've been looking for a particular hat I used to own and haven't been able to find in over 6…read moreyears. I saw their website and pictures of the hats and found it here. I drove an hour away to come to this hat shop and they were cool and helpful. I called to see if they had my size and they were helpful. I'm definitely going back. The hats they have fit better than the lids hats idk what it is but they're better fitting hats.

While this isn't the largest Big 5 location, it is incredibly convenient and consistently stocks…read morethe essentials we need. We typically stop by once a year to pick up soccer or baseball cleats for the family. The staff is generally very helpful, though it's worth noting that their inventory can be limited, so they may not always have the specific size you're looking for in stock. Overall, it's a reliable spot for quick sporting goods needs.

The store is not huge so they have a limited inventory on all types of sporting gear, but it's a…read moregreat selection for it's size. We came in to check on weight lifting gloves and they had exactly what my girl was looking for with their limited stock. I was browsing the shoe racks and they have some good deals.

I had to pick up a last minute jersey for the World Cup. Of course everything that you're looking…read morefor is sold out online as well as the other stores you call. I happened to be in the area and decided to look up the store location. They had one nearby me which was maybe 10 minutes away. What's the harm in popping in to see if they have any available in store as online was a fail. It's located inside the Montebello mall. First time here as well. Even though it just opened not that long ago when I arrived, the place was pretty lively. I mean some of the stores weren't even open yet and there were people out and about. The store itself isn't that big. Your typical sports store with all things sports. Tennis shoes, jerseys and apparel. Guess it was my lucky day, they had what I was looking for and with all the sizes. The whole online thing was a little off as it said that they were out of stock. Don't know if that's just for online or if the stores were factored in as well. Anyways, they had what I came for. I had asked one of the sales girl if they had the other version of it which at first they did online but it must have sold out as we couldn't find it. Anyways, she asked if I was a members and if i wanted to join for 10.00 off. Guess it's like a club card situation. Scan the QR and input my information and then the 10.00 was taken off with purchase. I'm assuming they make commission whenever anyone signs up. Anyway, staff were friendly, got what I came for and saved 10.00. That was good experience.

I recently visited this store and experienced the best customer service !! I want to shout out…read moreCaitlyn at the register because she was very nice and professional and also Sebastian and JACK at the floor who was very knowledgeable and kind to bring us out exactly what we requested to buy! I will definitely recommend this establishment !!! Proud customer of JD SHOES MONTEBELLO!!!