Great staff & great service wide selection of jerseys and various sports teams easy returns as well! read more

Yo yo yo what's going on beautiful and sexy people? Went here again today on 12-10-21 and here are the highlights. 1. Since I was all decked out in my Los Angeles Clippers gear. Why not? Take a picture with the Clippers hats from this Lids. 2. I also wanted to stop by the Lids inside Macy's and show off my Los Angeles Clippers spirit. 3. Until next time. Take care, stay safe and healthy. Go Lakers-Clippers. Keep the faith!!! Best, David read more

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I can see why the low reviews, but the day I went in, service was top notch. Considering I only came in for the free embroidery, service was very friendly and efficient. I also wantedd to but a Laker hat for a. Extra embroidery, but they said only one per customer. I get it. They are getting a ton of requests, but they should make exceptions for paying customers. Anyway, the gal was very nice about it but it forced me to stick with the one free embroidery and I left. I came back today to pick up mmh hat and the service was not so great. Different person who didn't give me the impression she wanted to be there but I love my Kobe with angel wings!!!! All for free too. As soon as they let me get another embroidery, I will buy that laker hat I was eying :) read more

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I went to get my grandson's first hat embroidered with his name on it. I chose varsity font and the guy working gave me a different font. He didn't want to fix it. He said because i signed the receipt he can't fix it because it's what Was on the receipt. Even though I showed him which font I wanted. The embroidery came out so bad ! I was very upset that he ruined my grandson's first hat. Look at the pictures of the L and E. Horrible job read more

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I wanted to thank Jocelyn and Antonio for making all my 15hats happen very great people customers service I'm so happy lids and thank guy you're awesome much appreciated them lids read more

If you can give a place less than one star I would. I get it it's busy as hell for Christmas time but you when you ring someone out for embroidery have them waste their time on vacation when something is supposed to be done in a hour, you come the next day and it's stilll not done. This is just a joke waste. Talk about a waste on intelligence, and a waste on the human race to all that work at this establishment. read more

Can I give them zero stars. What a disappointment. Went to their a Montebello location to return a hat my daughter got me for Xmas and of course they did nothing to help me. They recommended I contact customer service being it was an online purchase. Hello I just wanted to switch my hat. They have lost me as a customer. read more

Walked into Lids today 9/8/21 . Didn't get a hello or any type of acknowledgment from the employee or the employee she was training . Walked around the store a few times and they didn't ask if I needed help. I usually walk out stores if i'm not greeted , i'm ready to spend money but lucky for Lids I found the hat I was looking for. Also the hat was priced at 44 and change and online it was priced at 41 . I explained to the rep that on the lids website it was listed at a different price but she gave me an excuse about lids being owned by fanatics. Still doesn't explain the price difference. Didn't get her name but she did have a fresh tattoo . Anyway I won't be coming back wouldn't suggest anyone shopping at this lids store read more

Bad shop experience ever. Bad customer service. The salesperson here is terrible. Do not come to this store. They need to learn how to treat customer. It's so so so so so so bad. read more

Lids was great couple years ago. Had great people the desk. Friendly customer service. Now. They hire workers that don't seem to want to work there. They got attitude. And would like to get over you as soon as possible.. read more

This place deserves 0 stars. I've Been in customer service for 6+ years I'm very aware of the kindness the job involves when dealing with the public. I came in yesterday to get hats for my husbands birthday I walked in spoke to all 3 employees that were at the register " hello" the woman stared at me saying nothing that was my first indication this wasn't going to be good experience ALREADY while I'm looking she's just standing staring. I'm 5'4 I was on my TIPPY TOES trying to get hats down NOT 1 employee asked if I needed help. They all WATCHED this was around 1:45-2pm check the cameras mangers! While I'm still looking a Hispanic man walked in ALL 3 employees said " hello welcome in" as a black female in a prominent Hispanic mall and being half Mexican MYSELF I was so taken aback by the blatant racism it was disgusting I looked at them and walked out while I'm leaving out the mall why did they have MALL SECURITY follow me all the way out the doors while I proceeded to take my business to a different mall this is disgusting and unacceptable I've never had such terrible customer service. read more

I needed embroidery work done on a hat, and my design was not simple lettering. It was complicated trying to get the machine to work with my file. The store manager Valerie took her time and patiently went out of her way to make it happen for me. Anthony was super helpful too. They stayed late to make sure I got the perfect embroidery. I appreciate the service here! read more

This Lids sucks balls!!! The past 2 times I've gone the cashiers were not helpful at all and are freakin immature and don't know a thing about customer service!! They couldn't look up my Lids membership by phone # or name (and clearly I have an account cuz as soon as I stepped out I logged in and gave me a card #) there for I get no Points for my purchase that day. The stupid kid said he couldn't do anything about it!! Learn how to do your job! I'm complaining to corporate!! read more

Great hat selection. Horrible customer service. Employees were talking about hickies on each others neck....weird....got a cool hat for my daughter she loved it read more

Lids - My daughter Minnie hat - Sports Wear Near Me - Montebello, California

I'm not a hat person, but if I were, I'm sure they would have what I'm looking for here. I went in because hubby has a Dodgers hat that just reeks! He only uses it to play softball so he feels like it doesn't matter if it smells. I, on the other hand, don't like the fact that I can smell his hat from a few feet away. I took it upon myself to go into Lids to find a cleaner and came out with a Ball Cap Buddy. It keeps the shape of the hat so you can throw it in the washing machine. Better yet, it was only $5. The people were really nice and told me how to use it and gave me some tips that were not on the directions. I was in and out in a few minutes. read more

I needed a custom embroidery hat order for this production company I work for. I contacted about 7 Lids locations all over LA county and Montebello was the most knowledgeable and helpful in assisting me with this. Jessica was the employee who kindly assisted me throughout the entire process. She was very sweet, patient, and professional. I needed my custom order to be fulfilled quickly and Jessica went the extra mile by suggesting the idea to send my logo to her store's email, so that she can create the hats in-store rather than submitting a work order on the custom lids website. This alternative was definitely efficient, and usually most employees wouldn't go out their way to do this extra service. I felt like this is the kind of customer support most businesses should display and Jessica absolutely nailed it. Furthermore, she assisted me throughout the entire process without any signs of impatience or negative attitude. The hats came out perfectly, just the way we discussed. She even continued to go the extra mile by making sure the embroidery came out nicely by scrapping some of the tiny threads that stuck out of place. I can't thank Jessica enough for her great customer service. She's the store manager for a reason and it shows why she's deserving of that title. Her hard work, knowledge and passion she has for assisting her customers display effective leadership that is essential for the training and future of her team at Lids. I'm definitely a happy customer! If I ever need a custom order again, or simply have a hat inquiry, I'll make sure I reach out to Jessica in the future. Thanks again for all your help Jessica! Much appreciated! read more

Very bad service. My nephew bought a cap and they messed up the embroidery ,talked to manger and she didn't offer solution.

This lids location is terrible. Awful costumer service. The girls that work only attend who they want. My husband and I were in the store looking for a specific hat. No one attended us. Two other costumers walked in and they were greeted and they were asked if they could be helped. The worker walked right infront of us gave a us look and just kept walking. No costumer service what's so ever. No professionalism. They need to hire actual adults not immature kids that only attend based on how you look read more

My wife and I walked up to do a return, an employee was standing at the entrance and was very rude telling us "you know there is a line ". There where no signs stating where the line was or started. We got into the line and he was still rude to other customers. Once we got into the store we tried to do a return and the manager was very rude, she could of nicely said that there system would not take it due to the fact that is was an online order but she just stated that they couldn't do it. There is a nice way of saying something and than a rude way of telling a customer information. They need to work on there customer service. read more

3/9/11: I decided I wanted to buy myself a Dodger Hat. The Good thing is that I literally live 2 mins away from the Montebel Mall.. So, I make my quick commute to The Shops @ Montebello. As I walk into the Lids store, they have 1 girl working(Young African American Girl). The Girl does not even acknowledge me as I walk in, she was actually talking on her own personal cell phone. Thinking I would pick up my hat and leave, real fast... I start looking around for the Dodger hat, I just want the Original style Blue Dodger hat(new era) flat bill... I find the hat but sadly they don't have my size. At this point I've been in the store for close to about 7-8 minutes now, not once did this girl acknowledge me, say hi or can i help you.. I then ask her where they have their flex fit hats, she does not say a word and just points over her shoulders to where they were at. Let me also say this girl had the brim of her hat so LOW, I never once made eye contact with her alongside hearing her speak a single word to me. I 've now been in the store for over 10 mins, a few more customers have now walked in, I looked to see if she would help them out, they sadly received the same treatment of basically NO CUSTOMER SERVICE at ALL! Then As I was Picking out my Flex a Fit hat, another employee walks in a says Hello to me and smiles and ask me if I need any help , all while still with his back pack on and not even starting his shift yet(GOOD EMPLOYEE)! Now I'm ready to check out, not wanting this girl to check me out, I have no choice, cause the guy went to the backroom to get ready for his shift.. So I go to the counter place the hat down, she at this point still has not made eye contact with me and ask me rudely with an attitude, " do you have an lids card?" which I do. I give her the card, the total comes out to $21.94, I give her a $50.00 and she gives me change, not counting it out or verbally telling me what my change was...Finally this is Probably Why I'm writing this review. She now proceeds to Bag my Hat by Grabbing the Crown of the Hat With her entire Hand and Squeezing it as she shoves it into the bag, with not a thanks for shopping with us or have a nice day!!! This WHOLE AWFUL Experience is what Prompted me to Write this Review... Sadly now I have to Drive all the way to Arcadia to Buy a hat now, because I will Never PATRONIZE THIS MONTEBELLO STORE ever AGAIN.. AS for the Girl that ruined my experience shopping for a hat, I hope you find a Job that you will take seriously....Let me just say this girl has been mentioned on 10/6/2010 Yelp Review.... read more

I went to buy my son a new Dodger hat today and was advised that they were having a sale buy one get I half off. The sales person who assisted us was awesome they greeted us immediately and helped us find the right hat size and style my 8 year old was a happy camper. Btw we got both hats embroidered since they let me know that there was a discount for being a member. Thanks lids it was quick and easy read more

Rudest manager I have ever encountered. She order her associates not to help me and it's was exactly 7pm and she still had customers there waiting in line. She would not give me her name and she called security. The security guard could not believe how rude she was to him as well. I will never go there again. read more

I came in for an embroidery order of my company logo and the lettering was not good. Keep an eye when they do it or else they will mess it up. Not cool Lids ! read more

Worst customer service ever. Sales representative Erin (female) and Yesenia have attitude problems. Came into the store, the store is dead. Does not even offer help. Talking among themselves. read more

I hope this is the Lids at The Shops of Montebello. This Lids employees have the worst phone etiquette and they are very rude. I order my hats online through lids and Montebello is a close mall to be so I have them sent there for free shipping. The last few times I have ordered my items for in store pick up the employees including the woman manager there was rude. When I order my hats I track the shipping and as soon as they say they are shipped, I call up the store and just simply ask if my items are in. When I do call in they say "did somebody call you?" I state to them no and they rudely say, "well when your shipment comes in somebody will call you." RUDE!!! The last time I went into pick up my hats the manager was there, I did let her know about her employees not calling or getting mad when I call first, and she just says, "well they usually call, I will talk with them." She gave me my hat I walked out of the store and the security magnet was still on my hat. I had to go back into the store and I let her know, and she said, "well this didn't come from our store, they other lids employees must have forgotten to take it off." I was thinking to myself really your going to blame another store, if I was the manager or an employee whether the hat came from my store or another store I would still make sure the order was correct before even calling or giving the item to the costumer. Today 5/24/2016 I again tracked my package and it said that it was delivered yesterday at 247pm and received by a Jessica. I called up lids asked if my item had been delivered and the girl on the phone gave me attitude and said, "did we call you?" I said no but when I see my package had been delivered I call so I can come pick it up. Rudely she says, "well somebody called you yesterday but maybe they dialed the wrong number because it said that the number was not in service." I tried to say that normally if somebody calls they have left a message, but before I could finish my sentence she simply cut me off and said well its here for pick up. I will no longer have any Lids orders sent to this store, because the employees and their manager have poor costumer service skills and are rude to costumers. I say if you live near Montebello Shops go to Santa Anita Mall in Arcadia for your orders from Lids.com read more

This place is bulls#+!!!! Ordered an embroidery for an LA hat. On the back part of the lid, one side of the logo with my boy's nickname and jersey # and same thing right on the other side of the logo (they're both playing on the same team) anyways one side came out perfectly fine, but then the other side they did the last letter way too close to the logo!!!!! LIKE RIGHT NEXT TO IT!! YOU CAN'T REALLY MAKE OUT THE LETTER!! Took it back to them and complained about the quality of work and asked what they can do to fix it, they said they couldn't do a damn thing!! They basically said "OH WELL"! The "manager" even went on to say how even if the letters were crooked, they wouldn't be able to do a discount or return!!!! So, please explain what's the purpose on paying extra for an embroidery job, when it won't be done properly! ! ! I should've just taken it home and grabbed a needle and thread and done it my damn self!!! Since quality is obviously not important to them! ! This is b.s ! A waste of time and money!! Hey lids, thanks for the shitty hat!! Get someone on that machine that knows what the hell they're doing!!!! ... Worst part of it all was their shitty, OH well F** it type of attitude! ! No opology, NOTHING! ! read more