Great customer service offered by Andy, very helpful on the floor with every customer that walked in including myself & family. Informed us on the sales, prices, ordering online for us & went above and beyond. Thank you Andy for a quick & easy shopping visit! read more

Visited Vans for shoe pick up dor online order! they have great selection and great price! thanks Alex and Kailee for your assistance! a lot parking read more

Vans - Shoe Stores Near Me - Azusa, California

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Wow Britney and Stephany did an amazing job going the extra mile and then some to get me the shoe o wanted. They even did a store transfer which was awesome! Give these girls a raise or something! read more

Service- Helpful staff. Selection- Came in for Barbie Shoes yet left with Sesame St shoes and a Barbie backpack, so good. Value- It's good and price is understandable for new collections. read more

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Customer Service at Vans is excellent. The selection of shoes is great. We came here for the Barbie and Sesame Street shoes and this store had our sizes. As far as value, if you want Vans then you're going to pay the Vans price. Barbie $115 and Sesame Street $75. read more

Vans - Shoe Stores Near Me - Azusa, California

First time in this story and I definitely will be going back. The staff were friendly and professional. I had to exchange an online purchase and it was easy, quick, and with no hassle. They had a lot of inventory, product verity, and the story was clean and organized. I highly recommend. read more

Favorite Vans store with out a doubt. Good selection, good deals but most importantly the entire staff is very friendly and helpful. Would definitely recommend here. read more

Vans - Shoe Stores Near Me - Azusa, California

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Best selection, sweet employees. Back to school headquarters. We are a Vans-loving family and this small place has much better selection than the mall. Make sure you use the coupon on your next visit. read more

Vans - A World of Vans to choose from. - Shoe Stores Near Me - Azusa, California

My favorite vans store! There sales are amazing including the workers! Thanks to Sierra for helping me out and telling me all the deals they had going on. I saved so much money! I'll always be back! read more

SASKIA!! WAS THE GREATEST EMPLOYEE. I wanted to give her props with the survey they provided but I feel ita not enough and I couldn't comment my reasoning. There's a sale of $20 off shoes, so imagine how packed it was and out of the other employees she was hassleling the most as well as multi tasking. She was helping multiple people had a pen and paper in hand to write down everyone sizes of shoes and comes out all at one with all the shoes. Getting at least 6-8 ppls sizes at a time and was quick to get the shoes. Don't get me wrong the other employees did great as well but she stood out helping way more people and husseling, props girl! I hope u find a better job one day that can pay well. read more

Get your kicks off Route 66. This historical highway leads you to this little stand alone shoe shop that's going to slip on a pair of cozy waffles for your two tens. New school,old school or true school. It really doesn't matter because they got you covered. Your feet that is. From classic skate styles to the cartoon inspired designs. I'm confident you'll find yourself a perfect pair to let your peeps feel your vibe.Besides the fresh looking kicks they carry a wide variety of apparel for youth and adults. This shop has a little something for everyone. And the customer service. Let me tell you. The staff here were on me like i was checking into a five star hotel without the valet and concierge of course. But seriously,this shop takes away the stress of parking at the mall just to grab a pair of sneaks. And if they don't carry your size,no worries. They'll just log onto their website and place that order for you just like that. And that's my take on this man I need vans shoe shop.Peace out peeps read more

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I like the selection of shoes and sandals, and the staff are all so kind and professional! It's easy to get in and out of the store which is so important for customers. Keep up the amazing job everyone you're the best!! Thanks Miss Carmen.... read more

Great customer service, ambience was chill. Been looking to get me some shoes and I found a pair that I liked. Thank you to those that helped me, really appreciate it! Staff were really nice! read more

Christmas shopping. Needed a gift card and another gift. I received very friendly and immediate help in finding what I needed. And a great sale going on! read more

So I had two experiences here in the past few days. I went in to shop for Christmas presents and let me tell you that my experience was great! First of all, ALL of the staff wore their masks properly and kept a safe distance considering the pandemic. EVERYONE offered their help, which was a breath of fresh air. You literally could turn to any of the staff members at this location and they ALL were kind, charismatic, and VERY helpful! There was no line to pay, even though it was a busy night for them, which is a plus! I had to come back and exchange one of the pairs of shoes I had bought the night prior. Unfortunately, I had the last pair of that shoe, in that size. BUT, the kind lady who assisted me was extremely diligent in calling another store near me, to inquire if they had anymore of the shoe I was looking for. Luckily, they do! This staff member knew to get stuff done, alongside making cheerful conversation about gift giving during the holidays. Thank you Vans Glendora for making my shopping experience, in a very stressful time in the word, easy and memorable! :) read more

I purchased a wallet a couple months back. Apparently it was defective underneath the mid section to put your cards etc. as the stitching came undone. Went into the store today and spoke with the manager Mike. I don't really use Yelp too much but for moments like this, it is absolutely worth it. Without hesitation, this guy went to the back to see if he had the same exact wallet that was sold to me and did an even exchange. No hassle, no conversation, just pure honest and quality customer service. This is how you maintain quality customer retention. Thanks Mike. Definitely coming back. read more

Terrible customer service, won't be going back there. I go there because it's closer to home but I'd rather drive the 20 min drive to the mall or to WSS than spending my money there. read more

Don't go to this store at all cost to be honest . Asked the lady if she could get me sizes , 2 times both wrong size , then argue that I said the wrong size, then went back to get it and got mad about it ( the fact I could hear her complain about me it's kinda awkward). Third time , still wrong size ... I'm like too scared of her . Just went up and paid for the wrong size anyway cuz I can't deal with bad customer service . If she hates this job, she should just quit to be honest . read more

I went in to buy some shoes for a Christmas gift. The employees helped me quickly and easily. Thanks to Nautica for helping me check-out!

I like this location! Clean store, Friendly staff, Great selection. Always find something here and usually find a good deal or sale. I've been wearing Vans since i was a kid and this location is my go to for all my Vans needs! Forget the mall come here! read more

Vans - New line of Vans, Nice! - Shoe Stores Near Me - Azusa, California

I highly recommend this Vans location! The product selection is pretty good and the store is very clean and organized but what truly sets it apart is the service! I walked into the store feeling a bit intimidated and overwhelmed? Why, you ask? Well...I've never actually purchased a pair of Vans before. Yes, seriously. I felt silly and out of place walking in with my work clothes, which are very much "office" and not "skater" at all. As soon as one of the sales associates approached me, I instantly felt comfortable! I wish I remembered his name but I'm always the worst at that. He was not only super friendly and courteous, but extremely helpful as well. He took the time to understand exactly what I needed and made appropriate recommendations. He was patient and accommodating even as I was annoyingly indecisive. Truly one of the best customer service experiences I've ever had! read more

When I walked into the store I was greeted by the employees which to me is very important, since I do the same where i work, so +1 for that. The store looked very nice and clean, another point for that. HOWEVER, once I began to look at the shoes and needed help, not ONE associate came to help. I stood there with the shoe in hand and as other people, or should i say PARENTS with their KIDS, came in the store the girl staffs went straight to them. Was I wearing my invisible coat that day? Anyways, I went up to a guy I think his name was Noah and he gladly helped me. They didn't have my size so he went to the back to check, and they didn't have any left. He told me he would call another store to check, awesome right, but once he went back he took a good while and I can hear him laughing and talking in the front. He then came out told me where they had an extra pair and just walked away. Ok? Overall the service wasn't that great, but Noah did help in some way so one point there. Rating: Hence, the 3 stars* read more

Outstanding customer service from everybody working on 8/6 at 2 PM, I went in there with an exchange and they didn't have my size in the color I wanted but they were running a special of buy one get one 50% off select styles, so the woman on shift (seemed to be the manager, unfortunately I didn't get her name) checked online if they had the size and was able to get me the size and the color I wanted while getting me out the door with a pair of shoes that I needed for work at 50% off. Even though I didn't leave with the size and color that I went for, I did leave with another pair of shoes that I'm able to use for work and the size and color that I did want of the other pair will be at my house in about two days, couldn't be happier with the service, it also helped that all of them seemed as if they were happy to be at work. A good attitude makes any experience better and I will only buy my vans from the Glendora store now. read more

Vans - Shoe Stores Near Me - Azusa, California

The prices were very expensive, even one sweater is 70 dollars. But, the service was great and they were so nice!

I stopped in on 1/29 for two pairs of shoes at 8:45 pm. I choose these location over the mall locations because it's easier to access and I'm in and out in a timely manner. I originally went in for a specific pair for myself and for my toddler. They didn't have either style in our sizes but Kyle helped me find two different styles of shoes that I liked equally as much. Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. ... Good customer service is treating customers with a friendly, helpful attitude, and Kyle possesses all of these qualities. I will most definitely continue to shop here when ever I need a pair of vans. read more

Hands down my favorite Van's Store to shop at. My boyfriend and I shop here all the time and absolutely love the staff. They all mostly know us on a first name basis and are always super helpful. They all greet us walking in, inform us of the sales going on and help find what we're looking for. Awesome customer service! read more

I've been wearing vans for over 30 yrs.. I recentley bought a pair of slip ons that literally fell apart and I didn't have my reciept....The mgr...with out a second thought said Those are defective and I walked out with a New pair of shoes.....Customer Service in the store is 5***** all the way! read more

Vans - Shoe Stores Near Me - Azusa, California

Easier than going to the mall. Beware, if you have a coupon and they don't have your size, they will order it, but not honor the coupon read more

Vans - Shoe Stores Near Me - Azusa, California

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Worst Customer service ever! Rude and slow as molasses! Usually they want the customers to come back but not here! Worth going to the vans in the mall! read more

Went in on a Monday evening. The staff was great. Of course after we get there and its literally empty tons of people show up. Lol. All good. We did purchase 4 pairs of shoes for the kids. One of them ended having 2 lefts which we didn't realize til days later (when we went to lace them up). Took them back and the ladies helped correct the issue. read more

Unbelievable customer service. Rachel helped me with my 3 small kids. Checked their shoe sizes EVERYTHING, Laced there shoes, 6 pairs in total. All with a smile on her face. Absolutely remarkable. Thank you Rachel read more

I didn't know this Vans store was here! I live close by, and I will be coming back! The young lady Saskia, who helped me today was so friendly and nice. They were holding some superhero shoes for my godson that West Covina didn't have. I appreciate that! Great Customer service! read more

A purchase is made. Buy one Regular priced item, get a SALE priced item at half off. Receipt in hand, for a return: #1 is $45 #2 is $45 #3 is $29.95 but reduced to 14.98 Because of item #1. #4 is $24.95 but reduced to $12.48 due to purchase of item #2. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ITEMS numbers 1, 2 and 3 are returned. How much should I get back? I'm keeping item #4. How much should I pay for item#4? No where does it state there is a restocking fee. Managers at retail establishments should be properly trained. ..or at least pass a 4th grade math level. She wanted to give me $82.48 (pre tax). RIDICULOUS!! LEARN HOW TO DO SIMPLE MATH. ESPECIALLY MANAGERS! ANY DINGBAT, NITWIT CAN FIGURE THIS OUT! Thanks, Caroline! Do yourself a favor! Get retrained, honey! read more

The staff are so kind and helped me find the shoes that fit me best. They had masks all the time and let me exchange an item that had a minor scratch. I would highly recommend!! read more

Awesome customer service, very helpful with everything. Thanks Mikey and Noah for the personal service. Love the location, nice to avoid the mall. read more

Great shoe and clothing store easy to find. Only thing is that they didn't have all the shoes I wanted in my size there.

First time at this location and definitely will be returning!! I was assisted by Taylor who helped me decide on some new old skools and even checked other locations for my size. Excellent customer service! read more

Visited this location a couple weeks ago for some back to school shopping for my kids. Jordan was extremely helpful and attentive. Everyone there was friendly. Would've given 5 stars but the a/c wasn't working. I felt sorry for the employees having to work without any a/c in the middle of August read more

Very helpful staff on Saturday morning. Gentleman fitted my granddaughter for shoes perfect.

Customer service was awesome! I think we drove them crazy because my grandson was totally crashed. By the time we finished (I hadn't even anticipated getting a pair for my youngest daughter-we were just along for the ride) I'd bought her a pair! Heck who can resist? They were on sale! Then the 3 year old was up and again we had them grab the ones we liked. Funny when we walked in we were the only ones & now there were people everywhere! We grabbed his shoes, got some shoe laces for the grand daughter some shoelaces. The staff was great. It was crazy by now with about 5 families. The staff was friendly & quick. Thanks for a fun trip! Happy new year!we had fun read more