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    Old Navy

    2.8 (124 reviews)
    Open 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Old Navy
    Sergio D.

    Lots of choices for all kinds of occasions. Deals all the time. The employees are helpful and Kind here. Check out is a breeze especially if you're getting a couple things.

    Vivian A.

    COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All customers are expected to wear a mask too. Some of the staff also wear gloves. There are some hand sanitizers available for customers to use. This place is open with limited capacity. They are not sanitizing in between customers. While I was here doing some shopping in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment. Parking: In this shopping center, there are plenty of parking spots, so you don't have to worry about parking at all. Prepandemic parking was a breeze. I never really worried about parking except during the holiday season. Black Friday parking can be a pain. But during the pandemic, there are a lot of spots available. The spots are pretty big and wide. You don't have to worry about people dinging your car. Store: The store here is well organized, tidy, clean, and neat. The aisles are a bit wide. Everything is placed in a manner that makes sense. Staff: The staff here are very friendly and welcoming. I was just here to browse. An employee asked if I needed any assistance after I was there for about 10 minutes. She was very upbeat, happy go lucky, and kind. Good visit.

    I took each item back out to fold, items in the bag are what I haven't folded yet.
    Tan W.

    Dear Store Manager, Please teach your cashiers that stuffing items of clothing your customers have purchased into a bag isn't good customer service! Who wants to have a bag of wrinkled clothes when they get home? Granted, some of us will wash our items before wearing them but that isn't the point. If I have gone through the trouble of leaving the hangers with the staff in the changing room and folded the items in half and a second or 3rd half, then nicely stack them when I arrive to check out - the least your cashier could do is to do the same when they put them in to the bag! It wasn't necessary to unfold every item to find the price tag and the security tag but if it's policy, then at least they can be refolded! It doesn't take long to fold something in half and then a second half for good measure! After all, some of it is on display this way and brought to the register folded in half! Little things like this matter when it comes to service.

    Jeans
    Peter X.

    This Old Navy is by far the most cleanest and organize Old Navy I ever been to. My fiancée and I was going to eat dinner in the area so I took her here to shop for some sandals. Finding parking was easy since it's in a big plaza and I don't think mask is required but I wore mine. When we walk in, we were so surprise by how organize this location was and how many stuff they had compared to other Old Navy location we have been to. The customer service here is also top notch, someone greeted us and asked us if we needed any help. She was able to help my fiancée get her sandals, clothing off a mannequin that was the last one and just overall wonderful to talk to. We had a great time shopping here and my girlfriend wants to go back since we couldn't stay long.

    Inside
    Kevin W.

    Stand a long Old Navy location inside the huge plaza in Pasadena. Usually come here for Black Friday when I want to avoid the mall crowds and parking. Huge store. Came in the morning and they still had all the deals. Crazy long lines during BF but they had like 10 registers open. Friendly service. Parking in this plaza is always packed.

    Eduardo H.

    I've been going to Old Navy for so long and this was my first time going to this location. Their was no line and no waiting. I just walked in and I looked for some clothe. The place looked very clean and organized and the service was great. I would recommend this place for some shopping for clothe kids and adult. Most importantly I'm glad it was open doing the coronavirus. I'd give a straight up 5/5 star.

    Old Navy cut in half to make room for Tilly's.
    Ben A.

    Being an educator who doesn't receive a paycheck between June and September, A couple of pairs of Old Navy shorts go a long way towards the end of July to get me through the rest of summer. I hadn't been here since last summer, and apparently they've had some kind of construction. The store is half the size it used to be... And their inventory matches their new square footage. There is a Tilly's next-door where the western wing of Old Navy used to live; alas, since it had been many years since I've attempted to Skate or Die, I just stick to ON rags. I arrived at 9:30 right as the store opened. Look, what do you want from a place that has perpetual sales prices from their already low "regular" prices? I had a tough time finding my size-- I'm 6'3" 230# so squeezing into their ample supply of 28 inch waist shorts on the men's rack isn't really an option. I managed to find two pairs of shorts in the same color, but really-- I don't go shopping, I go buying... And if I cared about the color, I'd hassle the Westfield mall and its many horrors to visit their unholy Old Navy. $16 sale price is a little more than I like to spend on crappy shorts, but who cares... It's only $16!!! Despite my early arrival and no line, I still managed to get behind a woman and her daughter presumably school shopping, who abandoned the register mid-transaction to return to the racks for a different size. The kid stood there looking sheepish. I just winked and smiled knowingly... Hey kid, I have a mom too. Granted she doesn't buy my underwear for me anymore, but when she did years ago, it was always in front of the pretty girls. Oh well. Overall, it's half the store it used to be, but still a utilitarian experience. I won't be wearing anything from this store to a job interview, but for hanging around the house or going to the market, this place will certainly help you avoid arrest for indecent exposure.

    Bought tons of online items during an online sale! Returned 6 items with the help of cashier Yolanda.

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    Page 1 of 4

    Ask the Community - Old Navy

    Review Highlights - Old Navy

    Store: The store here is well organized, tidy, clean, and neat.

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    Carter's - My lovely new bag!!!!!

    Carter's

    (37 reviews)

    $$

    I randomly walk in Carters...not planning on buying anything but just browsing. Once I took 2 steps…read moreinside the store, one associate welcomed me into the store and asked if there was anything I was looking for. I said that I was just browsing. She pointed to the new arrivals, showed me the clearance sections and said if I needed any help to freely ask for it. While I walked around, each associate made eye contact and said hi then asked if I needed any help. Some retail stores these days have associates just saying hi but there was no eye contact just robotic phrases...but not at this store. Every associate genuinely said hi and was willing to help. It felt great. I was able to find 2 fleece pants on clearance for $3.50 each and took it to the register. The manager Lisa (who was also the same person that welcomed me right when I walked it) asked if I found everything okay and rang up my $7 purchase as if I was buying a $500 purchase. I remembered that I did want to look at Skip Hops Weekender Bag in person. Asked Lisa causeI didn't see it in the store. She quickly knew right away that there may be one in the back. She asked her team to grab it and I looooooooved it. So I grab 2 since it was on clearance. Overall, the team at the store is the nicest and most genuine in helping customers. It's a little far more me to visit this store but their customer service really wow'd me and I won't mind making the drive. I've also been a fan of Carters but usually bought online...starting today, I'll buy my stuff in this store

    I don't know which employee the one star reviewers are experiencing, I don't really even know how…read moreyou can give a store like Carters 1 star in general lol, but I've never had a bad experience. Every time I've come purchase items their selection is very good, I can always find something for any kid, the prices are unusually low for 2026, and I've had great service each time. Even if one employee was a bad apple that doesn't deter from all the other excellent things carters has to offer.

    Jacadi PARIS

    Jacadi PARIS

    (18 reviews)

    It is shocking how an Asian owner can actually be quite racist and rude to other Asian patrons. We…read morelike most other Chinese customers were ignored and not greeted or acknowledged at all but they are sure to take their sweet time and gift wrap and practically bow for their Japanese customers. It's comical to see him literally run to her and hand her gift bags as if she was the empress of Japan, whilst we were denied a basic paper bag with our purchase. Don't go into this store. Not only do they enjoy discriminating, every item is FINAL SALE. Wow I did not realize it's the same policy as Daiso and Miniso! There are so many wonderful kids brands at the mall, please go somewhere else and support businesses that actually like their customers.

    I hardly ever give feedback to any business, but this one is begging to do so. I have ordered a…read morebirthday gift for my granddaughter. First, Jacadi provided me with a wrong tracking number. I had to write them asking for the correct number. Their customer service's phone number is not working - it disconnects right away. After about 10 days watching my parcel being scanned twice a day in a UPS facility and not moving, I realized that something is not right. Called UPS and they told me that Jacadi did not provide necessary information for customs clearance, as such they cannot release the parcel until Jacadi will fix the problem. Had to write Jacadi again - twice, to get their response. In the meantime, the birthday is approaching, and you can imagine how stressful this situation is for me. I did not consider that I had to chase the selling company for my order to be shipped. In the end I received my parcel and guess what - Jacadi even did not bother to apologize. The outcome - will never buy anything from this company.

    Sanrio Monrovia - Hello Kitty Chan

    Sanrio Monrovia

    (58 reviews)

    $$

    I had NO IDEA there was even a Sanrio shop in this plaza until I was zooming in on Google maps to…read moresee what was in the area when there was an event going on nearby. It definitely is not as cramped and claustrophobic as the MPK Sanrio and has a good variety of character goods and items. They have the big popular ones that we all love and are familiar with: HK, Kuromi, Cinnamaroll, Pompompurin, My Melody, etc. But they also have the classics like Badtz Maru, Tuxedo Sam, Pekkle, Pochaco, etc. and other characters like Cogimyun, Kirimi-chan, Pickles the Frog, Gudetama, etc. They also had the jirai-kei/Gothic lolita looking MeloKuro goods here and I know those have been super popular lately. It seems that the back of the shop was once the cashier but that 1/4 of the shop was being set up/inventory of items going on there so unsure what it's gonna look like after. They do have a lot of the newer items that I've seen from the Sanrio newsletter such as the Matcha series and the HK 50th anniversary goods. Solid Sanrio store.

    I feel so bad giving this place three stars. Maybe I've been in a cave the last twenty plus years…read moresince I haven't been in a sanrio but I was SHOCKED to see the prices here. Brought my daughter here for birthday and almost had a heart attack when I saw the prices on all of the items. I was so happy I was able to convince her to settle for a keychain which was still $15. I'm all about supporting businesses but would def recommend going online for hello kitty products. Customer service wasn't bad. They didn't greet us but were amazing to my daughter when they found it was her birthday. Best part of the visit!

    Old Navy - womenscloth - Updated May 2026

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