Two level store with escalator and elevator. Women's section is downstairs and the men's section is…read moreupstairs. They have a large selection of clothes and shoes There was a decent line but it moved very quickly. I found a nice pair of sneakers that I liked! It's close to Foothill Blvd. And Rosemead Blvd.

I got a NORDSTROM GIFT CARD for Christmas last year so I went on the YELP app to search for the…read morenearest Nordstrom Rack near me. This Nordstrom was also located in the same plaza as Boot Barn and Handel's Handmade Ice Cream... I thought to myself maybe they would have good deals since it's a Nordstrom Rack! I did go to Nordstrom a couple weeks ago and I found some sweaters for $40 and dresses for around $70-100 on sale. I thought to myself maybe I should wait to see if there's better deals at Nordstrom Rack... BIG MISTAKE! I should have just bought what I found the other day at NORDSTROM because what I found at the NORDSTROM RACK was priced higher! SERVICE: The lady at the fitting room was really nice although she did seem tired. After all, it was close to 9pm she must have had a long day. I hope she gets a nice rest... I found one dress for $174 and another one for $247! I thought to myself oh dear! That could definitely buy a lot of nice meals rather than a dress. So I decided to try it on to see if it was worth the price or NOT? It was not worth the price. For $174 and $247 it should FIT LIKE A GLOVE and feel like a MAGIC CARPET RIDE! WILL NOT BE BACK At NORDSTROM RACK!!!

I ordered one sweatshirt and was sent two t shirts…read more When I had to spend my time to return they wouldn't refund shipping costs. What a colossal waste of time

10/05/2024- I walked in with my daughter at about 4:30 pm. There were three sales associates…read moretalking amongst themselves... not one of them greeted us or offered to help. Then bumped into two other sales associates and the same exact thing was happening. The only sales associate that was courteous and actually working was the young man at the fitting rooms. Walked out of the store and the same five workers were STILL deep in their own conversations! Don't bother to stop by this store.

It's been a while since I had this experience but today I was in Dick's and I saw Emily the cashier…read moreagain and I was reminded that I wanted to leave her a very positive review I needed to do an exchange because i bought girl socks and needed boy nike socks. But i misplaced the receipt and was unable to do the exchange for the correct item.. This was frustrating for me and i got upset but Emily went out of her way to ease my frustration with a 10$ credit towards the new purchase if the correct item and just gave overall great customer service!

I had a very disappointing experience shopping here on Father's Day…read more My son was using gift cards to purchase his birthday present and accidentally miscalculated his total after adding a $63 pack of football cards. When I realized the mistake, I politely asked if that item could be removed from the transaction. The cashier immediately responded, "I can't," and offered no explanation or attempt to help. A manager was called over and seemed visibly annoyed. We were told there were only two options: either void the entire transaction and wait approximately 20 minutes for the gift card funds to be restored, or pay the difference and then return the football cards afterward for store credit. Since there was no way I was spending an additional $63 on football cards, we chose to void the transaction and wait. We specifically discussed that it was Father's Day, that we needed to get to a family dinner, and that we would wait the required 20 minutes so my son could repurchase the correct items. The manager advised us to wait near the entrance or continue shopping. After the 20-minute wait, we spent another 15 minutes waiting for the same cashier to help us complete the purchase, only to discover that all of my son's items had been returned to the sales floor. We were then told, "You just left the items," despite the fact that we had clearly communicated our plan and followed the instructions we were given. What bothered me most was not the store policy itself, but the complete lack of customer service. There was no apology, no empathy, and no effort to make a frustrating situation easier--especially for a child trying to use birthday gift cards. The entire interaction felt dismissive and unnecessarily difficult. The saddest part was that my son left the store in tears instead of excited about his birthday gifts. What should have been a fun experience became a frustrating and upsetting one due to poor communication and a lack of basic customer service.

I'm not a fan of the self-serve check-out…read more First, the paying customer has to do all the work. But then, I still had to stop at another register to have an employee take each item out of my bag, check it against my receipt, and repack the bag. Seems quicker and more efficient to just have an employee check you out in the first place.

My favorite Ross. Primarily on Senior Tuesday for the discount. They always have a great selection…read moreof items to purchase for your entire family and home. Great bargains and service is good. The lines are long but moves quickly. Great daily discounts. Note: Aisles need more space to walk in and the bathrooms are dirty. Some rows that had clothes were on the ground. Need to be tidier.

The service was amazing. I got boots that were a little tight so I exchanged it for half a size up…read more They offered to stretch it for me, but that would take a few days and I'd have to come back to get them. I didn't have the time, so they just recommended that I wear them for a little bit to break them in. The store was very clean and comfortable when I went there to try on different shoe sizes.

My go to spot for boots. Pay to have them re-soled and made to as good as new. Friendly and…read moreknowledgeable staff too always keeps me coming back this particular location.

Friendly, attentive cashiers. Always short and sweet transactions - whether purchasing or…read morereturning. Lines go by fast. Clean, well organized store. Always somebody present by the dressing rooms. They always have the cute blouses and dresses by the glass doors as you enter so you end up looking or buying even if you're just going in for a return. Always have great deals online and in stores.

This review is specifically about the bathroom. Overwhelmingly, powerful chemical scent in the…read morebathroom. These toxic chemicals that are being used as "air fresheners" in this bathroom are absolutely noxious not to mention toxic endocrine disrupting fumes. Not only are they bad for every single person that inhales them, but they are extremely bothersome for someone who is super sensitive to these smells and chemicals. Poison in the air at public spaces. it is wrong to use such invasive toxic chemicals. Absolute shame on you, Old Navy, for poisoning the air with toxic chemicals. Stop using neurotoxins in the bathroom.

If you are a fan of the Bargain Box in Arcadia or the Huntington Collection in Pasadena, check out…read moreTreasure Fair Thrift Shop in Pasadena... 4 stars!!!! Just like the Bargain Box and Huntington Collection, I can't call the Treasure Fair a thrift shop since it's not like a typical thrift shop, but more like second-hand boutique. You can tell that the volunteers take the time to highlight the quality of the available merchandise, especially the housewares and decor. It's very evident that all of the treasures for sale were meticulously cleaned and staged by the hardworking staff. There's also a pretty good selection of clothing for all ages. The Treasure Fair is a nonprofit managed by the Assistance League of Pasadena, and one of their worthy endeavors is Operation School Bell, which provides much needed clothing as well as school supplies such as backpacks and books to children in need in neighboring local schools. There's a very small parking lot but there should be plenty of street parking available if needed. Also, be aware that the store has limited hours since it's managed by volunteers. It's only open four days a week, Wednesdays thru Saturdays, from 11am to 2pm. Plan to check out The Treasure Fair to give much needed treasures a new. home.

Finally stopped at this thrift store. Some great items and the volunteers that run the Treasure…read moreFair Thrift Store like Beverly and Katie are awesome. Thank you ladies for your help and bringing awareness to the Assistance League of Pasadena and your caring and commitment that you also bring to the shoppers.

Amazing customer service and I found the perfect little black dress!…read more First I have to thank Jadyn (I'm the fitting room at 2:30 on 2/6/26 for her STELLAR Customer Service! Trying on clothes is always such a tiresome, deflating, exhausting, and sometimes lonely adventure... But when I came out of that dressing room, you would have thought I was on a runway, from how she cheered me on! Thank you, Jadyn, so much for your fantastic Energy, your input, and for making me feel so beautiful! ! I bought the dress! It has to be said that I looked for dresses at Nordstrom rack, gap, J.Crew, and torrid...and it was at Target that I found the perfect summertime black First Date Dress. And only $35. The store was clean, plenty of parking. Clean restrooms.

This is for Adeline and Adeline only: QUIT. You're not meant to be so abhorrently bad at your job…read more Let alone your hyper apparent apathy for customer service. At this point, I crave scanning my own items at the self check out instead having to see your sunny demeanor. Also you almost always scan the items wrong as you did to the customer in front of me and when I had the misfortune of having you scan my items.