Went to try on some jeans because I had a pair before that lasted me very long, they just don't fit anymore. Although they may be pricey, the quality is good. The staff was so kind and helpful. The cashier was able to assist me with some sizing questions. Another worker at the fitting room provided me with options for other jeans. I felt very comfortable in asking for help. I would come back! read more

After losing our home to the fire, we were left shaken, overwhelmed, and uncertain about what came next--especially having to rebuild a professional wardrobe. But in the midst of all that chaos, Madewell became a source of steady support and genuine care. They didn't just offer help -- they showed up in every way that mattered and continue their support to fire victims. It means more than I can put into words. When you lose so much, you begin to see very clearly who stands with you -- and Madewell is the place I've been able to go. Thank you for being a light in a dark time. This company didn't have to go above and beyond -- but it did, and we'll never forget it. I put my outfit together today and realized something was missing -- a belt. Sadly, all of mine (including everything I owned) perished in the fire. I'm wearing the belt I came in to purchase to complete my look, and walked out wearing it. I am obsessed. read more

Madewell - Women's Clothing Near Me - Pasadena, California

I was assisted by Janice who asked me my name and gave me advice on what pair of jeans would look better. I was surprised to find out they offer discounts to teachers, first responders, and students. They also provide free alterations which is very much appreciated. I was on the search for jeans and found a great pair that was ethically sourced and fair trade, which is huge for me. Janice even congratulated me for my birthday. read more

Oh my gosh! I had the best time at Madewell recently. An associate named Sarah helped me find the best holiday outfit! I had been dreading going into the store this holiday season but Sarah made it so great! I got a great pair of jeans and a new mini bucket bag. So excited to wear it! read more

I came in today 9/15/24 and was welcomed by the kindest team. I shop at this location often, but today was different. I came with a friend who has never shopped at madewell. She was like " it's not for girls like me". It was like she lacked the confidence or didn't know how to style herself and was too shy to ask. Well, I was kindly treated by Katie, and when I say it was a different experience, it truly was. I came in to help my friend, I had no intention in purchasing myself but I was trying to help my friend elevate her look for a work promotion. That's when Katie came along. Katie was so kind! She took the time with us and literally showed my friend what jeans would look good, how to elevate the look, how to pull the jeans with the tops together. I saw a light in my friend that I hadn't seen before. She had this huge smile on her face and was like I've never shopped here before, I didn't think I fit your image, but you made me feel so welcomed and so confident, we walked out with 3 pairs of jeans, 2 tops, and a belt.... For now. My friend smiled so much as we walked out and continued to say how amazing Katie was and how kind the team was and how much Katie helped us! We kept saying our stylist Katie. She was soooo great, so kind and honestly kept me as a forever customer and definitely made a new customer with my friend. We are so happy we came in to madewell today, and look forward to shopping with you in the future. read more

One of the few Madewell locations left in my area. Absolutely very friendly and helpful staff! Only con is I tend to not really find my sizes here but Century City typically does have it (I'm XS for reference). Overall though the store is very well designed and laid out! Love shopping here! read more

I came here for one thing and ended up walking with five items. Coincidentally, they had an additional 30% off sale on their items, so I was definitely tempted to shop a little more. The customer service here was great. Everyone was making sure I was being attended to. You definitely get what you pay for. The average price for a pair of jeans is about $100, but you can definitely feel the difference. I parked on the street and paid for 2 hour parking which was about $2. read more

Madewell - Interior - Women's Clothing Near Me - Pasadena, California

Recently bought a pair of jeans online which were too big so I thought to exchange them in store. Unfortunately that specific style was only available online but the store got the best of me and I ended up finding a great pair that I exchanged for with the help of two amazing salesgirls (I believe their names were Audra and Michelle?) I'm horrible at remembering names but will never forget the incredible help that these two lovely ladies helped me in finding the perfect pair of jeans! Michelle was so helpful in finding me various colors and sizes to try on, and explained to me the difference in rise, which I so very much appreciated! But overall, the service at Madewell was amazing! I will definitely pay this store a visit again soon and hope these two saleswomen get the recognition from the store that they very much deserve! read more

Madewell - This right here is my perfect fit!! - Women's Clothing Near Me - Pasadena, California

Very friendly and helpful staff. They go out of the way to help you find sizes and order online items. The shop is always immaculate and clean. read more

Great Customer Service! Friendly Staff and great selection of product. I love this store and they are dog friendly.

Wonderful service!! Most of the workers over there are actually really nice and very friendly! The store inside there is really cute, charming, cozy, and spacious!! They do have a lot of clothes and nice accessories to choose from!!! I definitely will come back to buy more of their cute clothes and accessories over there in Pasadena, California when I get the chance to!!! Thank you all so much for everything! Five stars is exactly my total rating!!! :) read more

Justine and Janice were uh-mazing! First off, Janice helped me pick out the two types of jeans I was eager to try and ended up falling for both! Justine gave me great customer service at the counter. So 100% happy thank you ladies! read more

This is the BEST Madewell location for me! Always well stocked, store looks pristine and the service is truly the best. Lauren helped me with my online purchase and she really took the time to ensure my address is correct, she gave 100% customer service and I did get my item in 2 business days! I had an online order back in November at the Glendale location and it was not as smooth. Everyone who works in Pasadena are consistently going above and beyond (i go every weekend) ! Kudos to Madewell Pasadena team!! read more

I shop a lot with Madewell. This is the unfriendliest boutique I've ever been to. I've been here dozens of times and nearly every time the workers are rude. Mind you I usually go in head-to-toe in Madewell and spend quite a bit. I stopped shopping at this location and switched to online and other boutiques because of the attitude of the workers at this location. A big contrast from the workers at the Americana who are super engaging and friendly. read more

Alba was the most helpful sales associate to ever work at madewell! She is caring and kind and went above and beyond to get me the perfect jeans. She is a star and the best person to ever work at madewell! read more

I needed to buy new jeans and found this store on Yelp. Lauren assisted me and was incredibly helpful. She was able to guess my size and recommended a cut based on my preferences. She was spot on. I bought the first pair I tried on. She also let me know that when you bring in old jeans they recycle them and give you a discount. I ended up buying two pairs and will definitely come back. read more

This is such a nice madewell location! The zipper to my favorite pair of jeans broke and they were able to help me exchange my pair old pair for some new ones. Thank you guys for going above and beyond! read more

What I got: An amazing pair of great fitting black jeans! How was it: Such a breeze!! Tyler was just amazing! I called ahead to make sure they had my size which is really hard to find in most stores since I'm shaped like a real woman. He put some aside for me and but reassured me when I came in that I probably wouldn't need such a big size since their jeans were generously sized. He was right and I was impressed with his knowledge and expertise on sizing and fits!! Service: On point!! From beginning to end! Price: So worth it!! Overall: I used to hate shopping for jeans, not anymore! Thank you Madewell Pasadena! read more

I've ordered online but hadn't been to a Madewell store. This story was busy but well staffed. I was offered help in each section and assisted in the fitting room area. Sadly many items were out in my size but I was offered help finding them online or in another store and I purchased three great items. I have an online order coming too and plan to order a few more pieces after seeing them in store. Clean environment and clothing nicely spaced, not crammed together like some stores. read more

I typically don't write reviews anymore, but wanted to recognize an associate that works there named Kelly. :) I was returning and exchanging an item this past Saturday and she greeted us as we came in and was ready to help us out right away. I had a quick return and exchange to make. Kelly was so friendly and kept the convo going during the entire transaction. She was so upbeat, nice, and accommodating, which made for SUCH a positive experience! I actually live a lot closer to the Madewell at South Coast Plaza, but the service in Pasadena is so great, that I actually will drive out this way if possible to visit this location. Every experience I've had at the Pasadena location has been so warm and friendly. To management: Covid has really been challenging for businesses, but the people at this store are really going above and beyond expectations. Having worked in retail previously (Apple), I understand how challenging it can be to keep things running smoothly and recognize when someone is really providing excellent customer service. Please consider rewarding these hardworking employees, as they're really just kicking ass and going beyond what is required of their role. read more

I'm typically not a big shopper, a few trips to Shop Ashiya during the year supplemented by Ross, Target, and Goodwill does it for me. But the other day on the train I complimented a girl on her shoes and she told me about Madewell. Everything is seems like solid quality, with today's cozy basic style. Bern V and I browsed a bit and then really were interested in the sale shoes area when Robin noticed us and had great input on what was available, fit, and style suggestions. Items are quite pricey, but the sales rack helps. Plus because of the excellent service and classic style, it seems ok value wise. I love my new dress and shoes! read more

Madewell - Flowy dress - Women's Clothing Near Me - Pasadena, California

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Have to leave an appreciation review here for the lovely sales associate who helped me process my returns and exchanges close to closing time. Went to the Pasadena Madewell an hr before closing on Tuesday night (not an a-hole, I get off work that time!) with a handful of returns, exchanges, PLUS store pick up items to return. The sales associate who helped me out was friendly and patient with everything. Thank you for the great customer service! Parking is street metered parking (coins or app only) or parking structure on Delacey free for first 90 min. read more

I used to be all about Madewell years ago but my core style and taste has shifted in the last 4 years. I still have a select few of their pieces that are simple/minimal classic styles in cotton, linen and silk fabrics and one pair of low stacked heel shoes. Other than that, I have nothing else from them. I favor ethical and sustainable brands as well as local designers who are environmentally conscious. The ones who create pieces that are sleek, stylish, minimal and chic at the same time. If you can buy Madewell pieces second hand that are in excellent condition, I think that's awesome! It keeps the economy circular instead of linear. If you like Jesse Kamm pants but it's out of your budget, Madewell has a similar style. Look for the Emmett (even comes in a slim version) and Langford wide leg pants (I have this in olive green, bought it second hand. Kamm pants don't fit me even in their smallest size). I believe it's a best seller on their website and is probably now a staple piece stocked every season. They have pretty good customer service. I don't think I've ever had a bad experience in the years that I was a customer. Their sales are quite generous too from what I remember. Usually they'll even have an additional percentage off and if you're a student or educator, you get 15% off discount 247! (not sure if it's stackable, I don't remember). If you like J.Crew's style but are looking for a bit more of a relaxed youthful flair, you'll like Madewell however it's good to know that it's fast fashion. read more

Love their clothes and the range of sizes. We can all shop there together. Also like the denim bar and leather goods.

Kelly, manager, is the best! Great fall clothes, great store, excellent customer service, COVID safe practices-- such an uplifting and confidence-boosting shopping experience. read more

Who's got a bunch of money sitting around with nothing to spend it on? Come to Madewell! Pasadena's Madewell is my favorite location so far. The layout is spacious and it is also extremely close to home. Everything at Madewell is really good quality, cute, fashionable comfortable, and made...well? I bet you didn't see that coming. I don't think all their clothing sizes are consistent so I'd try them on to be sure. They've got a great program that lets you donate a pair of jeans and get $20 off a pair of theirs! Every discount works because Madewell is not cheap. From jewelry, to shoes, bags to sunglasses, you can find so many gifts for yourself and your lady friends! I don't think they make men's clothing...yet? The only downside to this Madewell location is the parking. It's Old Town Pasadena so you've either got your standard parking structure, free for 90 min and $2/hr after, or you park at meters. read more

Shoutout to the girls helping me on Thursday 8/24, very sweet and helpful trying to help me find my post partdum size. Had to exchange since I think I'm size bigger and they're very understanding wanting me to get the size right to love my jeans. That's customer service!! read more

Such a delightful store with great quality products. I always stop in along our walks on Colorado Blvd. I often want multiple things but have yet to actually try some things on to check their fit. Their denim bar is really cute and has tons of options. Great looking tops, jackets, shoes and bags. This is a great store for a casual relaxed yet very well put together look. read more

Thank you for being the kindest and most angelic being during my return and reorder, Jeffrey! I was having a bad day and you turned it all around! read more

This is my all time favorite store. Hands down! The staff? Friendly & adorable The selection? Well stocked & perfection The sale section? Always full of gems! The price? Reasonable. Quality items at a fair price My heart loves Madewell (especially Pasadena location) read more

Madewell - Women's Clothing Near Me - Pasadena, California

Cute store to explore and shop. Always have cute tees and denim items. I can wear a lot of their clothes on a daily basis which I love. I'm more casual so their outfits are perfect for me. Their denim items have lasted a long time. I bought a tee from here that didn't last so long. The neck stretched a bit but I still wear it read more

I always buy my leather bags from here, and they are just so plush!! The older the leather gets, the more the bag looks better. You

Not a great experience, just popped in from going to Banana Republic but was also not even acknowledged as I was walking around the store. Definitely not a welcoming vibe that would make me want to visit again-completely ignored until "I" initiated conversation. I will go online instead.... read more

Hands down my favorite place to shop. It's actually the only place I shop, ha. I love everything here and the sales associates are the nicest! read more

I know I'm getting old but can't some of these stores bring in merchandise that most people will enjoy. Most of the shirts are very boxy and frumpy. The majority of their jeans are high waisted. There are lots of petite woman who have a shorter torso. The dresses are made for a 6 foot women. Lately Target has been looking like their buyer is from "Little House on the Prairie ", Maxwell is heading that way, they are on their way to that town. Do better for the prices you are charging please. Btw. The employees in the Pasadena store are delightful, this review is towards the buyers and upper management who seem to be out of touch. read more

I consistently have a mediocre experience at this Madewell. My wife loved the clothes here and I shop there often enough, but the workers just aren't friendly. I have often felt unhappy leaving the store and one shouldn't, having spent as much money as their clothes cost. I think they have a great selection of clothes, which is why they get 3 stars. It's well-designed and good fitting! Just wish their salespeople were friendlier read more

My favorite clothing brand and store in the whole world. They have great sales associates and customer service is a plus. I've been going here since 2013 and the quality of the clothing is amazing after going through the wash. I have their denim, handbags, shirts, jackets and their shoes. If you haven't gone here you are missing out. Sizing is good and they have a variety including petite and tall. read more

I was shopping for jeans and KELLY gave me the absolute best customer service. She was very knowledgeable in the denim department and made my shopping experience very pleasant. Good customer service is so hard to find these days. She helped me pick out a few pair of jeans and I love them! Kudos to Kelly! I will be back for more shopping soon. Thanks, Kelly! You're awesome. read more

I bought two jeans online for full price that said final sale because I didn't know which one would fit better. Madewell has made exceptions for me in the past as I am a Madewell star status so I brought the jeans that didn't fit into a store to make a return thinking that the manager would have some common sense and at least give me a store credit. She told me flat out that it was a final sale and she couldn't make an exception I told her that's ridiculous considering i clearly purchased two pairs of jeans that were full price that is still in stock online. She ended up letting me make a same-day exchange that said Madewell is supposed to be known for their good customer service and it seems like that's been falling short these days. read more

Lemme preface this review by saying... I have never really been a fan of Madewell. Mainly because I am more of a GAP shopper and well, I will never be better than the GAP. So, I mosey into this joint with some gal pals. My friend is ALL about this brand. Naturally, she is all up in this place, while I am waiting around to see her come out of the dressing room. Whilst waiting, a kind worker bee asks if I would like some water, as it is an unusually hot summer day. I say yes and to my surprise, and delight, she hands me a bottled water. This little ounce of kindness, along with a friend finding me an amazing coat for a killer deal, led me to my first Madewell purchase. Definitely worth checking out, if not just for the great customer service and amazing sales in the back. read more