Chanel counter Viviana is an excellent advisor. She helped me to choose a correct product for me. Thank you! read more

Gorgeous store. Makes shopping a delightful experience. Very nostalgic. I love it. Easy parking and always fun to be in Pasadena.

We happened to be at Tea Rose Garden. Decided to walk around and check out fee the stores on that area. Macy was close by so we went it in. The employees were friendly and asked of we needed anything. But we just browsed the make up area. read more

Sorry but the home department employee Robert will stare at you for everything you look at. I felt very uncomfortable and felt discriminated. Do not come alone especially if you're not white. read more

I hadn't visited Pasadena in many years and was excited to visit this macys in such an iconic location! The store is immaculate and windows decorated beautifully! The majority of staff was very friendly and helpful! Unfortunately someone hired an unhappy, miserable, uninterested, person to stand in front of, - and represent Chanel cosmetics. I gave several chances and really tried to be kind and forgiving as we all have things going on in our lives and with the heat some people may be a little grouchy. It was like pulling teeth to get a simple answer and after some shoulder shrugs and zero help .. I said thank you and moved on. I myself have worked over 30 yrs in customer service .. even cosmetics at one time , and was shocked to be treated like I was a nobody when I just simply wanted to make a purchase. I wasn't asking for free samples or a make over , just simply to purchase a Chanel blush , foundation, etc. Sadly I left feeling like I was a burden. :( On that note I still wish for this location to never close as it is absolutely beautiful , unique inside.. read more

This Macys always has the most current fashions and a big selection of brand clothing and shoes. Great bargain deal on sale items and service is always good. read more

This is a HUGE Macy's located near Trader Joe's. The space is huge so you won't be bumping into anybody. Their displays of the clothes and furniture is very organized and eye-catching. I always like going to the toy section and see what they have available. read more

See all

Exceptional customer service is something we all appreciate and that's exactly what we received on a recent visit to our local Macy's store. We were shopping for a new mattress and were fortunate to meet Jamison who went above and beyond to help us find the perfect mattress. Truly a pleasure. read more

The nicest person Darlene in Lancôme cosmetics so friendly and an asset to Macy's also the manager annush very helpful Both make Macy's a great place to shop read more

I am totally recommending Macy's Pasadena as a great shopping experience! The management team is doing an amazing job keeping the shopping experience fresh! Well done Macy's. Pasadena is definitely one of your flagship stores! read more

Macy's - Macy's Pasadena - Department Stores Near Me - Pasadena, California

For those who remember, this location used to be a Bullock's. Built in 1947 this late modern style building was remarkable. Architects Wurdeman & Becket collaborated with interior designer Raymond C Dexter to create sixty-one discrete departments inside. Each with its own distinct finishes and architectural style. Due to its uniqueness, it is now listed in the National Registry of Historic Places. Macy's was founded in 1858 and established itself as the Great American Department Store. Unfortunately, consumer shift to online shopping has contributed to the demise of department stores and there are only a handful of Macy's left. This is one of them and most likely the most extravagant. In addition to shoes, clothing, beauty, & accessories this store also carries housewares gifts & furniture. I admit, I'm part of the 70% who prefer online shopping. However, I've been to this location a few times. It's actually quite cool with multiple levels to explore. If you are in the area, I suggest checking it out. *Free parking lot. Enter on Hudson. read more

I had a very positive experience at the Furniture Department in Macy's in Pasadena. Tom Wong was a very knowledgeable salesman and answered all my questions, over and over again. He explained Macy's rules extremely well and did his best to reassure me about my purchase. Now, this is where the praise begins. After spending a LOT of time with me, I got cold feet and called Tom and said I'm not comfortable with buying the new bed right now. And his response was so kind--he basically said if you're not ready to buy the bed now, cancel the order. I don't want you to get something you're not ready for. I couldn't believe how considerate he was of my situation and my feelings. I never felt put down or guilty...he was the ultimate gentleman. I would definitely recommend Tom Wong in the Lake Avenue Macy's Furniture Department's in Pasadena! read more

This is, by far the most elaborately decorated Macy's I've ever been to. Nearly every wall featured antique mirrors, East Asian paintings and prints as well as some truly inexplicable objets d'art. Anyway, this is a pretty basic layout for a Macy's, with a clearly divided men and women's section. Despite the interesting decor, the selection was typical for the chain. However, on the second floor (third technically, as you have to go up a flight of stairs to enter the building), there's a discount floor with everything from clothes to furniture, linens, body products and more. Definitely worth while to take a look. I'll say this much, of the Macy's I've been to, this is definitely a nicer one. And the staff were friendly and helpful. read more

Macy's - White peacocks on a gold background. - Department Stores Near Me - Pasadena, California

See all

Catalina in the men's suit department was amazing. She knew my measurements and sizes from just looking at me from afar. That is how you know she is really experienced in this business. She was very friendly and helpful read more

Warm greeting ad I entered through menswear dept, chilled water bottles for customers AND my favourite fragrance available at Lancôme counter Highly recommend. Layout of store is beautiful, friendly service and so clean. read more

Macy's - Fragrance/make up - Department Stores Near Me - Pasadena, California

See all

This building was built in 1947 and you can see all the classic styling as you walk through and take the elevator. While my girls go shopping for their things I like to browse through the men's clothing section to see what deals they might have. If you plan on going out, dinner date, party, or need to dress up a bit more for an occasion then you will surely find something stylish to wear here. read more

Macy's - Summer day in January 2025 - Department Stores Near Me - Pasadena, California

I love this location because I live close by and visit often. Staff are always friendly, but not yesterday (7/27/26). My daughter and I were at the women's dresses area, an elderly Asian sales lady came to ask if we need help while my daughter was trying on a shawl ($50), I told her: no, we were ok. She turned to me and said: you need to try it in the fitting room, otherwise I will call the security guards!! WTH!!! I was completely shocked and speechless, and a lady right next to us was also shocked and said: what? for trying a shawl? My daughter got so embarrassed and took me out of there before I could speak to anyone. I was very upset because the whole thing didn't make any sense and uncalled for. It left a bitter taste in my mouth, will not return! read more

3.5 stars! Historical value- Yes Lay out of the store - keeps you a bit disorientated I come by once in a blue moon to pick up an item or to burn through a gift card. While I don't regularly buy clothes anymore, I appreciate how neatly organized the store is. Even coming by during the holiday season (the last week before Christmas), it was rather empty. They also have a toy section downstairs but most of the prices are marked up. Service was A-ok. There isn't much staff to assist you. read more

This is a lovely store with a good selection, but they just don't staff it well enough to make it feasible to shop there in person. I would not recommend it unless you have plenty of time to spend hunting for an associate to check out with. read more

Love the design of this Macy's location (previously Bullock's). Usually stocked well offering a good variety. When the designer section disappeared I lost interest and shopped primarily online although compared to most other department stores it's still the best in the area. They are severely understaffed but when you do finally locate an employee they are usually very helpful and many are experts in their respective department. read more

I visited your store while on holidays from Ireland. I want to compliment a member of your staff who went above and beyond to help. I wanted to get a taxi and as there are not any available the young lady I met called an uber for me. While I waited she called again and the uber did collect me. This lady works on the Estee Lauder counter .Sorry I did not get her name but she was brilliant. Thanking You Marie Ireland read more

How nice is this Macy's. Omg ... my first time here at this location. It's a beautiful historic building with so much character. East Coast vibes for sure. It's really fun to look around and spot unique features. The store was organized and beautiful decorated. Employees were friendly and attentive. It's a great Macys to shop at. read more

Macy's - Department Stores Near Me - Pasadena, California

See all

I never went here as a kid, but this place reminds me of my youth. My mom was nutso for the Bullock's in Westwood, which had a similar look. I didn't much care for shopping for clothes as a wee boy, but I could get into the magical floor patterns and sexy antique elevators, which you can still find at this Macy's in Pasadena, which is a former Bullock's. The Bullock's my mom was crazy about was turned into a Target and nothing really remains. But this department store still has kept a few touches. The barber shop upstairs has been preserved as an odd one-room museum behind glass. But wandering the store, you will find little bits of history all over. read more

I love historical Macy's don't get me wrong but this particular Macy's on lake Avenue in Pasadena always seems to be short-staffed. I'm in line for an order pickup right before Thanksgiving of course and there's two lines for returns and online pickups somehow they ignored the online pickup which is just scanning a barcode and I actually had to say something to get someone's attention to say I was waiting before the two customers they're calling before me. It's Thanksgiving I don't know if Macy's aka Thanksgiving Day parade Macy's has to be reminded that it's a busy time the week before Thanksgiving and the following weeks to come to Christmas. read more

My wife and I stopped by this Macy so she could return an item here. We were already in the area so that's why we came to this one. We parked on the roof of the parking structure since all the other parking spots in the garage were taken. So we entered through the top level and had to go down to the lower level to return the item. This Macy is very nice, I think it's the nicest Macy I been to just because of the way they decorate inside. You feel like you're in a high value store based alone on how they display their items. The staff are great here and will answers all your questions. read more

See all

Beautiful Macys in Pasadena. Also, I would like to extend my thanks to Asatah, Manager who was so helpful. She went beyond and above to help and very was very kind and pleasant. Even her people in the shoe department where I was said how nice she is as a person. A great asset for Macys! read more

Appalled by my first online order pick up experience. The line was nonexistent but the lady ahead of me had a lot of issues to go through so it took awhile. Finally it was my turn, and I'm simply just picking up one item thinking Pasadena is a good location, must be great service etc. Clerk went to pick up a busted Amazon looking box and asked if I want to examine the goods, I said yes, she opens it and the lunar new year limited edition item's box was also busted... she acted like this was normal and I was suppose to be happy getting the item. I had to ask what other options do I have because this is a gift, can't give someone a busted looking box. She seemed really annoyed that I was complaining. Gave me an attitude the entire time afterwards and in the end said "you can just return it and go up stairs and buy it again"... do you even have the item? "I have to check it in the system" Sounds like a lot of work and I'm asking for too much ... What exactly happened with the delivery?! It's probably not macys fault but her reaction makes me think this happens all the time. Someone who works there needs to look into this. read more

This will forever be Bullock's Pasadena to me. It is a Historic Landmark in the city the artwork and architecture is amazing. While operating as a Macy's it is better in service and cleanliness than most. The staff I have encountered seam to enjoy working there . The selection of goods on offer is also better than many locations. Prices are usually the same as in neighboring stores . Parking is available in structures and lots with numerous entrances preventing bottlenecks . The layout is unique and the departments are treated to their own unique rooms. Chandeliers, wall hanging, woodwork, fireplaces. A children's hair salon ( now display only) and more don't just shop here explore and enjoy the beauty of Bullocks Pasadena. read more

To be honest, this macy's is not that bad. You can test the perfumes and stuff and this store is reall big, but the price can be high sometimes. They even have a toy r'us connected to the macy's! In the toys r'us, they have many selection of toys and games to play. Im reviewing on macy's tho. On the third floor, they have a ton of chairs that you can sit on and thats where the kids clothing is. The overall service is pretty good and there are some workers around but not much. But the store itself can be a little pricey so you should probably find a cheaper store before going here. read more

Giving this old school now retro department store 5 stars for maintaining so much of it original style. So few stores exist that have 3 levels and a barber shop inside and about 4 different ladies and men's departments. Back in the day Lake street used to be the street for shopping. Sadly it has faded overall as Colorado Blvd or South Pasadena are the hipster places to be. Putting a Ross across the street and. Ghetto purple Planet Fitness next door doesn't help. The store is a flashback and I hope Macys is able to keep it going. Was super slow when I was in the in a Sunday at noon. Wish it were still called Bullocks. read more

FURNITURE DEPT REVIEW This Macys is a stand alone and one of the largest furniture department Macys. I went looking for a sofa set during one of their sales and found a beautiful, comfy living room set for a HUGE DISCOUNT! Pros: - good selection of living room, bedroom and patio furniture - sale prices are excellent. I would never pay full price again - very spacious and not crowded, my 2 year old ran around the whole time safely - worrynomore insurance program - easy ample parking lot. Next to Marshalls also a plus - Tim the salesman was very patient and helpful in my search for my sofa. Thanks Tim we LOVE our sofa!!! Cons: - no clearance room like other Macys I highly recommend getting the worrynomore insurance. It's a 5-year warranty to fix or replace your item for free. If you don't use it after 5 years you can put the money for a new item! read more

See all

Lots of good selection of blazers and cashmere sweaters. Some good sale items too. Discovered this new brand, On 34th, which had lots of nice sweaters. Stylish. read more

This is one of the more vintage-style Macy's out there. Def harkens back to the days when going shopping was an event. We were in the area so decided to stop in as it has been some time since we lasted visited. You can feel the history of the building as soon as you enter...the wood details, murals, art work, the sturdy staircase and attention to detail. If walls could talk! I would say this location caters to the local crowd. They do have a great basement for housewares and other domestic items...and also a Toys-R-Us! The workers seem very service-oriented and courteous. Shares parking with a Trader Joes, Coffee Bean, TJ Maxx and other shops! read more

Macy's - Hi Geoffrey! - Department Stores Near Me - Pasadena, California

See all

I was at the Macy's again last night! Their sales and pricing is so amazing ...I bought my two blazers at a really amazing deals!! Again , I can't stress enough about the quality of their services ! Loved this South Lake Avenue Macy's period :i) I'm usually a Nordstrom girl, but hey , Macy's on South Lake kind of pleases my heart and I like going shopping here too . read more

See all

I love this location. It's the closest one to me and always super festive. Their Toys R Us revival melts my heart. What a nostalgic come back. I love this location even more during this season. The whole street is lit up and closed to Christmas week they even have horse carriages going up and down lake. Super cute :) Customer service is sweet, and attentive. Everything is always neat and organized. read more

By far my favorite Macy's it is historically beautiful. Really hope this Macy''s never goes anywhere. Every time I make it out to lake st I make sure to stop by. read more

Well, this is really my first time back actively shopping for my once regular essentials. This morning, I had a dentist appointment for cleaning across the street at premier care dental and once I left, I opted to venture across the street to visit some of my favorite haunts. I began with ORVIS, and I did find a few treasures... I found a couple of driving caps or Gatsby caps (Barbour wool and a waxed cloth) as I ventured deeper into ORVIS. I discovered a beanie of sorts... multi colored striped beanie... think of it as a nod to Missoni or Coogie ? It was literally amazing! Next, I migrate towards Macy's so down Lake I go... it's been literally months since I've been inside and in all sincerity... I didn't recognize my Macy. This was by no means the once iconic Bullocks that my grandmother would bring my mother and my siblings and myself for those things that used to fill you with wonder when you were little. I still have found memories of my grandmother bringing me for shoes or new pj's, and I still recall grabbing a bite upstairs in the dining room. South Lake was something! Actually, Pasadena was something truly special. My grandmother would have a routine... I. magnum which was just right across the Cellor parking is a destination that my grandmother would make for statement shoes and bags and gorgeous suits and dresses and then we'd head up Hudson and pull into the parking where Chase bank stands today and grab a delicious meal at Beatles and then I remember crossing the street to J.W. Robinson, where Target stands today. But I digress ... lol, just a bit. I enter Macy's, and I'm taking a back... am I in my Macy's, or did I wander into Marshall or T.J. Max? I see racks of items that we all have made comments about in relation to mall Macy's. Where are my sales people that I had known forever, and who knew my mother and grandmother? I navigate deeper into men expecting to find suits or dress shirts and dress socks or ties? THIS IS NOT THE STANDARD OF DRESS THAT I HAVE BEEN RAISED TO PROJECT OR EVOKE. I'm literally in disbelief. I enter the area adjacent to the Polo shop, but I see nothing familiar in this area either. Where the heck is the dignity or character? Am I now inside a Burlington? Or a C grade mall department store? I head up to the 3rd floor to see if I can find something for the niece's and nephew's. But.... what the heck happened? I remember going to a swap meet when I was little with my cousin, and this evoked that very same esthetic! I was suddenly struck with sadness. My mom used to love this store, and my grandmother wouldn't shop anywhere else. So sad. To add insult to injury, after my mother's massive stroke and subsequent recovery I made it a routine to bring her to Macy's almost every other week to remind her of her of the very things she would enjoy. Finding items for herself and her grandkids! Plus, to re-engage with sales staff that she knew and was always helpful in finding or acquiring beautiful things. My mom was filled with confidence in the simple things like visiting Anie in women or her salesperson in lingerie her at Macy's ..... and her regular sales person at Nordstrom to encourage her in therapy of sorts utilizing her hemi walker for longer durations. My mother and certainly my grandmother would flee this bargain basement of sorts immediately if they were still here today. The department in which I would wander through in search of a new suit or silk blouse for my grandmother is now the refuse that one would find at the end of a sales rack that most wouldn't have any desire to bring back home. I still have memories of walking into these departments and hearing my name or my grandmother's name along with a greeting. Gone are the days in which Lake Street was celebrated and portrayed in those television shows and featured films that presented the lifestyle that most knew. So sad... Grrr cancer! read more

See all

I'm writing this review on behalf of my good friend Debbi who was temporarily displaced by the Alta Dena fire. Debbie had an incredible experience with Claudine in the furniture department. Additionally and collectively, Claudine and Shannon the store Manager, were exemplary with their compassion and empathy. They both went above and beyond offering assistance in my time of need. Daryl who helped Debbie with the delivery also went above and beyond. A huge note of thanks and appreciation for all of the associates. Truly, inspiring with an emphasis of putting others first. Well done and THANK YOU Macy's. read more

Came here the other day to buy some winter boots since a sale was going on. I mistakenly thought the Ugg boots I wanted were on sale and when I approached the sales women to ask if this was the case. She told me "those are UGGs, they are another brand.." (chuckled) then proceeded to say "if they were, I would be buying them" in snooty tone I didn't appreciate. She did not have the kind of customer service that you would expect and I was observing her helping others as I got someone else to help me. She was having a challenging time with others. The 3 star is given for the overall experience The one that ended up helping me with my purchase, I got boots that I love and she was very kind and gave a boost to this rating Unfortunately, the Macy as a whole is catering to a older clientele. The fashion clothes there was bleh. 1 star for needs read more

4 or so attempts to talk with someone on the phone here. I'm sorry to say, this place is going the way of Sears. Penny wise, pound foolish. Adios Macys. You know what you are doing. read more