Kelly Chen was super nice. This review is for her great help. My wife purchased her dress for our daughter's wedding and Kelly was so helpful choosing and processing this purchase. read more

This is my favorite Macys in my area. It's a beautiful old school building with a covered parking lot right on Lake with a TJ Max and Trader Joe's as neighbors. Today I was looking for a down comforter and got great service, although I had to wait a few minutes. Plenty of inventory and spacious. read more

This Macy's is located on Lake blvd, in the city of Pasadena. They have a large free parking lot and it is close to TJMaxx and also near Paul Martins. I like to come here from time to time because parking is easy to find and also the stores are close together so I would shop at both places and find some cool bargains on clothes and shoes. This time around I was on a mission in finding a pair of heels to wear for my wedding. Sadly the shoe did sell the one I wanted but it was a floor sample. I got them anyway but still it doesn't seem super brand new which kind of sucks. But overall I can't really complain since it was 30% off and I do like the heels! I also bought a head jewelry thing and it was also on sale that day! So if anything you should stop by Macy's during the weekend and see what they have to offer. You never know maybe you find something you actually really like and it's also a good deal! Tip- Go early on the weekends to get the best parking and also less people. read more

Peter from the Origins Section is the best worker there, He knows everything and anything the service was amazing I love how he's so helpful and polite and he has a lot of experience if you go to Macys and your wanting makeup or skincare, ask for him read more

The WORST on line ordering. When I called for help I got passed round to three different people. The last person just finally took a phone order. I will avoid on line ordering at all cost. read more

I want to thanks to Rima in fragrance department. I was there today and and spent time with me to use the perfume for my friend birthday and she was very kind and helpful. My suggestion is to hire people Like Rima more because I never see this much carring customer service in Macys. Location Macys in Lake Ave. Pasadena, Ca and her name is Rima. read more

Ernesto at the shiseido counter gave excellent service. He went above and beyond- from now on i will purchase my cosmetics only at this Macy's- Thank you Ernesto for giving us a nice moment-you're the best !!! read more

This is my favorite Macy's in the area. Spacious, not crowded, and has a lot of decor details from when it was a hotel. The home department is the largest in LA area. I was shopping for coffee mugs and found exactly what I needed. There was a lot to choose from. Heidi, sales associate, was very helpful in checking out. She was so happy and positive while we talked about cups and other products. I could tell she loves what she's doing. Thank you, Heidi, for spreading the positivity and happiness! read more

Love this store amazing always has everything i need good staff organized just perfect

This store is super depressing! Staff should stay home if you find any! Went in to get mens cologne for gifts and had to wait 7 min for a clerk to come to spray in my hand! They won't allow you to hold the bottle! There are no samples to even try! One clerk for department and need to wait just to spray a smell. To top it off store is deal and in-inviting. Go anywhere else. read more

Macy's - Entrance - Department Stores Near Me - Pasadena, California

I was able to buy what I wanted at a reasonable price. There are, however, no employees in the entire bed/bath/cellar on the lower floor. I had to take my purchases upstairs to pay. I'm not surprised, people walk out of here without paying. read more

I have worst experience with this store the one in Pasadena first I need a dresser so I went to the furniture department to seek help so theirs almost five employees sitting together on the couch playing with their cell phones not paying attention to any customer coming so went and asked help to find dresser on sale and the guy seem I disturb him he showed me one dresser and he gave me the price which is kind of expensive then I tried to negotiate with him then I said Costco have similar and cheaper then he said then go to Costco' then in a rude way instead of showing me another dresser so I complained to the manager and she's like ya ok you need anything else!!!! Then I went downstairs and I purchased two shoes and when I tried to pay I have a drink in my hand so I put on they table so I can get the money out of my purse the the guy on shoes department tell me you can't put the drink on the table? So where's I'm supposed to put on the floor my hands busy getting the money that's what I told him and he repeated again rudely don't put it on the table and he hit the table by his hand then he called the same annoying maneger I think her name laina something and she approached me and said oh there's two incident happened with you and tried to blame it on me and protected her employees.. I have been customer over 20 years I love shopping from Macy' s but recently tha bad experience I have it with this rude manager and her rude employees like her should Macy s company consider about the bad treatment of the customer.. read more

Love their very expensive products however the online ordering sucks and can never get anyone on the phone alls I want to know is when it will come and it's nearly impossible to accomplish read more

I was in the market for dress shoes, and finding a good pair can be hard at times. Although I have a regular sized foot, I always aim for both aesthetics and quality (the latter being harder and harder to find as time goes on). As I was in town for business, I decided to stop by here. I headed for the men's shoes department, and had a quick conversation with the sales lady there. I told her everything I was looking for, and she brought me some good options. After checking them out, I found the pair that fit my tastes well. I proceeded to check out, which was a quick and efficient process. I was also impressed by the prices here. The sales lady was sweet, and a good conversationalist. They run a good show here, and may consider them the next time I am in the market for a new suit. read more

I'm commending Blaze from the home/bedding department for the excellent service he did for me and my husband today! Blaze has a very good customer service! He was able to answer all our inquiries about the things or products we were interested to purchase. He's equipped with excellent public relations and he made us feel happy by the way presented himself as well! Good job Blaze! Kudos to you and hopefully you'll be the one to attend to us the next time we go shopping there!! Thank you Blaze!!! read more

This is easily my favorite Macy's location not because of the clothing but because of how rich in history this building is. Please don't ever let this building die. I love history and always yearned to have the opportunity to be able to travel back in time and visit a department store back in the hay day when architecture and elegance really added to the experience. Well, time travel doesn't exist but stepping inside this building for the first time definitely feels close enough! From original fabric wall art, to antique decorative furniture pieces; this place has surprises in every nook if you keep an eye out. I think I spent 2 hours just wondering around reading the little historical plaques and looking for cool little buttons from back in the day. Amazing amazing and beautiful building. read more

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One of the sales professional was noticeably ignoring certain customers. When my mom went to ask this sales professional for assistance (Bridget - unclear on spelling) avoided eye contact with my mom twice, and aggressively dodged my mom mid-sentence as she was speaking to her. Bridget was going down the line asking each customer if they needed help, while specifically skipping over certain people in line. My mom was skipped over twice as Bridget came up the line. The third time, Bridget just yelled that she's not ignoring anyone, and then said she was busy and walked away (again still not assisting my mom). Bridget also similarly dodged a senior citizen in line. I know it's a chaotic time, but this just seems disrepectful. Especially since my mom had been waiting patiently in line for a long time. I would recommend going to a different location. This is not the first negative experience we've had here. read more

Cecilia helped us today and she was so so sweet and caring!! I've never met someone as companionate as her that works in retail I had to leave a review!:) thank you so much Cecilia for your kindness and help read more

As a LA native whose fashionista grandma lived in the San Gabriel Valley, I spent many a weekend shopping at this store when it was known as Bullock's. Macy's is not nearly as classy or upmarket as Bullock's once was but at least the gorgeous mid-century store is still intact. You just don't see department stores like this anymore with gorgeous murals, rich wood paneling, and etched glass. It's like stepping back in time and brings back a lot of great memories from growing up. Unfortunately, as menswear goes, this store left a lot to be desired. Everything felt really dowdy and "old man" like. I live in Washington DC where everyone dresses really conservatively and even our Macy's out there have far more apparel on-trend. Given this store would cater to the LA crowd, I was surprised at what they were selling and I couldn't find anything I wanted. As a plus, however, most of the clothes were nicely displayed and the store was not a disheveled mess like most Macy's seem to be. Staff were also friendly but that's LA for you where people are generally pretty nice. Parking is simple in the structure behind the store and is free/no validation needed. read more

Went to Macys on Saturday very nice lady opened the mens Department so I could by a gift card she was very nice asked her if they sold stamps there she said no but I have one and gave it to me Now that is customer service Thank you so much I was able to get my gift card in the mail soot can get to her by her birthday Thanks again Great Service read more

So, I went to Macy's in Pasadena on Lake tonight. Grateful that they closed at 9:00. I knew exactly what I needed. I walked up to locked doors at 8:45!!! An employee walks up to the door to tell me that they lock the doors at 8:45 and turn off the lights at 9:00! This is frustrating. The store hours clearly state open until 9:00. Macy's is your new closing time 8:45? Change the signs. Sad and very disappointed. read more

Good selection of clothing ranging from basic to more designer brands. The dress section downstairs is awesome for those special occasion dresses. The children's section has some very cute pieces that are often a good price for much better quality than Old Navy. Some employees are very helpful navigating the tricky algorithm of coupons Macy's likes to use so you spend more time figuring out the price or if it's on sale than shopping! Other employees are less helpful and seem bothered if interrupted. One warning- Don't order anything online. They treat you differently than an in person customer if you need to return or exchange items. They don't have their online experience worked out yet. Disappointing. read more

Usually I have very good experience with this except this evening I had a very bad experience by the manager unacceptable behavior she was not ready to try understand what is the problem and I am really disappointed I will continue to raise this issue to the Mases leadership This was as the register of cosmetic department they called her to solve the problem she was really making a problem and I am sure she was wrong according the Macy's restrictions!! read more

This week I bought 2 sets of mattress, base, and protector from Macy Pasadena. I was very happy with the whole experience from presale, delivery, to post sale. Excellent team! Thank you. read more

I just left the store and had to come and write a review for Felicia at the Lancome counter. She is one of the few good makeup counter people left in the industry. I have been having such a hard time finding good help at any of the counters at any store lately, but as soon as I walked up I was greeted with a friendly smile and she went above and beyond to be helpful. I am so grateful to her and she will have a customer in me as long as she is there! Such wonderful customer service and so refreshing. She's truly a gem. read more

Catalina in Mens Suits was excellent!! She was super knowledgeable and helpful. Got my husband all set! Many many thanks for the excellent customer service! read more

Surprise me to found a PoLo Ralph Lauren, limited special Olympic 2021 , my son favorite and collection, it's now added to his cabinet. Grab yours before it's gone fast, thanks Macy greenbrier,Virginia USA'! I salute" Happy Traveller, (fjmg) read more

I am a mother of 3 and I had to get Christmas outfits in a hurry. Ginny on the 3rd floor was able to help me find dresses that I was not able to find on the shelf. She expressed she gets the rush and had a smile on her face the whole time. She worked in a fast pace manner and while helping me she helped someone else and I must say it was great to see someone who understood urgency and cared vs. retail staff I have dealt with at other places who are on their phone or say if you dont see it we might not have it. She made this one of the best experiences I have had at macys read more

I like this Macy's. Granted they're all pretty much the same but as far as inventory it's different. If you need make up, call before you go. They don't typically carry as much. If you need perfume, good luck because there's not that many employees so you'll wait a bit for someone to help you. In the Jewelry department, you'll be waiting until someone is available which can also take a long tine. Basically necessities behind a counter are very frustrating! As far as clothing I do like the selections. read more

During this pandemic they made it so easy to pick up our packages with curbside pickup, Macy's On Lake. Customer service was great and they made it pleasant. Thank you all. read more

There's not that many Macy's around north east LA so I'm glad that this store is here and near enough to my house. I like how this location has plenty of parking and there's also a Trader Joe's on the roof of the building which can make things convenient. It's definitely an older building which I love because there's a lot of history with older buildings and it has this vintage vibe to it. I've gotten several important things here that I love like my mid century modern sofa, duvet and duvet cover as well as some of my most favorite earrings. Some of the sales people are super helpful and friendly as well. The only downside is that parking is confusing to me even after going here for a few years now lol. read more

Macy's has THE most lame and stupid payment policy. I tried paying over the phone and the guy tells me Macy's will charge me a $5 fee for paying over the phone. I said fine I will pay it online. I log in and man what a TERRIBLE website and system Macy's has, is just terrible and confusing. Then I find out that their system doesn't give me the option to pay with my debit card. That is so STUPID!!! Then I call customer service again and they tell me "yeah well sorry that's just the way it is", so I said okay I'll just pay over the phone and go ahead charge me the $5 bucks I said, then this person says "okay the $5 will be sent to you on your next bill" and I said "WHAT???" and I said why the heck don't you just take away the $5 from my debit card and be done with it and the person said "oh no it doesn't work like that Macy's will bill you that it will show on your next statement" The Macy's billing person tells me "you will have to go to the store if you want to pay with your debit card" and I'm like "WHAT THE H**L???" Macy's has the stupidest payment system, and no I am NOT going to drive all the way to the store to make a payment to pay the full amount I owe, and worse, for the $5 fee that Macy's charges to pay over the phone. You are ridiculous Macy's. And by the way I'm no longer shopping at Macy's anymore haha. read more

High end macys! Love it. Not crowded, everything very well organized, and pretty. Parking: plaza lot, just don't get confused where everything is. Location: lake, right by borders and other little cute shops around. Probably best selection of shoes and suits in any Southern California Macy's. Service is always more than superb. read more

This place is dangerous. I parked under TJMAX because I had a work meeting on Lake Street. I received a call right before going back to my car so I wandered, while on the phone, into this store. 3 hours later and about 9 bags full I left. Some of the items in the bag: Whiskey Stones Unicorn Pajamas Wine glasses Clothes (designer at discount) Gifts for everyone This review is for TJMAX - maybe Macy's owns them because the review is continually defaulting to Macy's - Actually Macy's the staff was not great! read more

This place sucks corn chowder through a purple Slurpee spoon straw. Walking up the stairs around 6:30 p.m, my wife and I were not sure if the place was even open. Finding the door unlocked and stepping inside, we really still weren't sure. Not only were there no customers in there, there were no employees to be found anywhere. I felt like I was in a Twilight Zone episode-- you know, that one with the mannequins? The store has a completely illogical layout, with strange dead ends and no organization. I immediately felt nauseated and claustrophobic in the store, like I was lost in a corn maze decorated with posh club-gear clothing for wannabe 14 year old boys. If you weigh 130 lbs., enjoy dressing like you're starring in a European millennial teen drama, and have the muscle tone of a starving whippet, the ample "slim fit" selections here with chest sized like 38 short/slim fit will be great for you, and make people shake their heads in disgust when you leave their immediate area. After ten minutes of following my bride around the store, getting angry and light-headed from the weirdness of it all, we found what appeared to be two employees just standing there in the space between spaces, like interdimensional beings who don't work very hard. One looked like she was about 13, and the other about 50. My wife asked for a particular brand's location, and, because they were both so intensely busy doing nothing, they told her it was "over there directly behind the ---- makeup counter." They then continued with their personal conversation, roundly ignoring us. Unreal. We walked over there and found... nothing even remotely close to what we had asked for. I felt like knocking over a few racks of clothes in protest, but really, no one would have noticed. Which begs the question: If a rack of overpriced crappy clothes falls in an empty store, does it make a sound? I wouldn't know. We left in disgust. If someone told me that the store closed down three years ago and we experienced the ghosts who refused to leave the property, it would make more sense than the rotten-buttermilk-and-fire ant enema experience we endured there. I can only hope a giant sinkhole opens up and drags this entire store deep into the earth. read more

A shout out to Jose! We went on a trip recently and needed new luggage. Jose in the luggage department helped us out and was helpful and upbeat. It made our trip better getting the right luggage. Thanks Jose for your great service. :) read more

This Macy's so reminds me of a mini New York Macy's! It's one huge department store, course not as grand as NYC, but on it is on it's own located on Lake avenue with their own parking structure. This has the best selection of evening wear! I'm giving this 5 stars for having 50% of a level full of dresses and gowns! Ladies, if you're looking for a holiday party dress or business dinner , check this Macys out! I spent most of my time in evening wear area/dresses that I didn't browse throughout. read more

Clothes shopping as a tall transwoman is often fraught with anxiety and I have to say that Macy's has been a very transfriendly department store to shop at. Especially after my recent breast augmentation, I needed new bras and Macy's was very supportive and heplful. read more

This was my first time was this Macy's (Pasadena off Lake Avenue). The parking garage was easy to get to and I liked that parking was free. Space does get limited on the street and you have to pay for parking. The building itself is pretty old so that explains the narrow floor plan on the second level. The elevators are also old school, but can accommodate a large amount of patrons. We primarily came to see the home furniture section, which they don't have at Macy's Santa Anita Mall. We previously visited the Montebello home store, but this one in Pasadena really had a good display and variety of furniture. John helped us out and he was patient, but also gave us the space we needed to explore and discuss things on our own. We appreciated this because a hovering sales person doesn't help make sale. We ended up getting a sofa we wanted and it was cheaper than other ones we were looking at Mathis Brothers. read more

This is the Macy's store that I received the best customer service. Tonight I met Lisa P in lingerie. It was 30 minutes to close time, she took her time to answer my questions and she made me so relaxed without any rush. Excellent service! In Men's department, I met Joseph, one of the sales person, who still remembered me after one year. I felt like home being shopping here! read more