We came November 8th to get some shoes for a party I was going to attend but had to come back the…read more10th because of the wrong size , one was a 9 and the other an 8. Still not satisfied with the sizing of them I Came back the 17th to return them. She refused to let me return them because she said they were used and worn already but I had only tried them on in store and at home. Never did I go outdoors with them. I believe her name was Jackie because of some google reviews I saw with the same issue. She was the same girl who helped me the first time I came November 8th and her employee number was 004024 I have on my receipt. It's stated on the receipt that refunds will be accepted if it was not worn. Paying $220 for these shoes I didn't wear I just wanted a refund. So I had to go to another store who was so helpful and took it with no problem, it was just inconvenient for me to find another store, pay for parking somewhere else just to return them. I'll post pictures to prove I never wore them.

Im very unhappy I was unable to Exchange my vintage 1460. I paid almost $300 which is a lot of…read moremoney. Yes over 30 days but i only wore them 2 twice. The manager was unapologetic and only said it was my fault for not oiling them. When I bought the shoes, the salesman who helped me said I needed to oil them once every six months. She was also talking down to me like if I was a kid. I'm 54 years old. I ended up buying a second pair only because I want the shoes. The service at the store was unacceptable. I have recipes. Someone please help.

After 10+ years working in the restaurant industry, I finally came here for a pair of slip…read moreresistant shoes! I usually opt for the cheaper options, but I wanted to get something higher quality, with better support. I arrived just before closing and Shirley helped me out. She took me straight to what I was looking for, sized my foot and even helped me try on my shoes! Absolutely amazing customer service and a reason to return in itself! Thank you so much Shirley!

I've bought shoes here several times. Twice a year I get a coupon in the mail that is good for $25…read moreoff a pair of shoes. I have a problem buying shoes because I have narrow feet. If they don't have the shoes in stock they will order them for me at no extra cost. They are very patient, don't rush you to make a selection, and they are not pushy. I've tried on as many as eight pairs of shoes and there was no problem. Best shoes I've ever worn and great customer service! If they ever go out of business, I'll have to walk around barefoot!

They handled my return quickly and did not make small talk…read more The parking lost is large, but busy.

This little Torrid is located in an easy to get to location, which I love considering I hate going…read moreto the mall. This is located in a shopping center and parking is usually very easy in the large lot unless it's a weekend. The inside is clean and they have a good selection. Do I wish this Torrid was bigger? Absolutely I do. When I compare the inside to other stores it is larger. They also have a better selection than most stores do. I did notice that there was only one person working there and she seemed stressed when I asked her to open a dressing room. She was handling the register, opening dressing rooms, emptying them, and keeping an eye on the store. She was very nice when I was checking out and even took the time to answer a few questions I had. She was joined by another employee while I was there so someone must have been on break. My shopping experience was great though. I will come back here anytime I need to shop in store.

Came in on a quiet Monday off to try on trail shoes for a race at the end of summer. Couldn't…read moreremember the lady's name, who worked in fast fashion before Arc. Lovely chat - which has been the norm in the past year or so of service from this shop. I pray for the day my current shoes give up the ghost.

came here on a wednesday afternoon and it was not busy, very chill. friendly staff! so nice and…read morehelpful. very nice quality stuff to look at c:

This Botique is absolutely the place you want to go to if you want to get your wife a nice suprise…read morefor any gift. The customer service here is absolutely based! They are nice and very straight forward and will be honest with you! The sales here and pricing is way better than most places I have looked at on top of it all.

I went in that store bought a belt . There's so much to look out . Very sweet store . Beautiful…read more clothing !

They have a great selection of clothing but oversized Boot…read moreselection is fair I will definitely return for a second pair.

Great service and recommendations. Good selection. Support this local Pasadena business!read more

Incredible experience…read more I can't say enough great things about this place. I've brought in four pairs of high-end denim for hemming, and every time the work was completed in under 20 minutes. The team is friendly, professional, and their prices are very reasonable. Most tailors would take a week or more, but they deliver exceptional results on the spot, using a proper chain stitch machine to preserve the original look and character of the denim. That level of craftsmanship and service is hard to find. The experience was truly above and beyond. Next time I'm in, I'll be picking up a pair of their jeans as well. Thank you for the outstanding service!

HOLY CRAP!! These guys are so incredibly slow!! I can't believe they get good reviews, they must…read moreonly do timely work for the locals. March 13th is when I paid for my "extreme damage" darning service. (these holes were no bigger than a quarter btw) June 3rd is when I was notified they were being shipped back to me. 11.5 weeks for something that they say will take 6-8 weeks. After the second month came and went, I was sure I wasn't going to get my jeans back. On Friday, May 15th I received a reply to my email asking about the status of my jeans. Tawny said that Steven is hoping to get March darns finished up by Tuesday. I wrongly assumed she meant the following Tuesday, not 2 weeks later. I guess Steven didn't hope quite hard enough. At very least, they could be more realistic on their stated timeframe to expect the work being done so the customer can make the choice to wait a ridiculous amount of time or to go somewhere else with their business. To top it off I got my jeans back and they smell terrible now. They insisted the jeans be washed when I sent them in and they were, I got them back smelling like the bottom of a goodwill clothing bin. This was my second time dealing with railcar. I ordered a t shirt and apparently ordered it in the wrong size. I sent it back and got an email saying that they received the shirt and they would exchange it. After a month went by I emailed them inquiring about the status of the shirt. Tawny replied, "Steven is falling a little behind on his list of things to finish up but he scheduled himself to finish printing next week". This is a whole month after they received the other shirt. Maybe if they started working earlier than 10am they could get things done in a timely manner. I'm glad in the end I just took a refund (minus the shipping cost of course) for the t shirt because I wouldn't want to advertise such a lousy company on my clothing and inadvertently cause someone else to have to deal with them.

By far my favorite one. The staff were super friendly. The ambiance, selection, everything, was…read moregreat. The area is also perfect, there are many things around. Super happy with these docs. Coming to this place again for my next pair.

The service in this store is fantastic. We came in to confirm my daughter's boot size so that her…read moregrandmother could order online. Despite knowing we wouldn't be buying in-store, we never felt ignored or pressured. Manager Remy was super attentive to our questions and went above and beyond to provide fit information and boot options for my daughter to try on. The perfect mix of old-school expertise and genuine friendliness. Thank you! I'll definitely be back.