This Zara location at the Westfield Santa Anita makes you feel like crap shopping here. I came here recently around 11am on a Sunday with my two girls because I wanted to do some back to school shopping for them. It looked like there were more associates in the store than customers. Grabbed a couple dresses and went to the register in front. There were 3 associates at the register but only 1 was ringing. The other two associates (one guy one girl) were looking at their clipboard, giggling at each other and didn't pay attention to the fact that I had been standing there waiting in line for a good 10 minutes. The other associate at the register was doing a large return. It wasn't until another associate (possibly stockroom associate?) came by and saw that I was waiting and said, there was no wait at the register in the back of the store. THANK GOODNESS FOR THAT MAN! Or else I would've had to probably wait 20 minutes in line. I said thank you to him and told him that it would've been nice if the associates who were diddle daddling at the register would've told me. One of the associates had the nerve to roll my eyes at me. The customer service that those associates at the register should've taken an initiative to acknowledge my presence for waiting or just ring me up so I can go! If I'm going to be treated like this, then I'd rather go to Ross or Forever 21 and pay 25% of the cost of what I spent at Zara. So sad to see how every other review for them at this location shares the same sentiments. If the manager, Kate, doesn't care and doesn't hold their associates to some customer service standards, then I don't see this store lasting through 2020. I do plan on complaining to their corporate. read more

TERRIBLE CUSTOMER SERVICE!!! To start off this is a skinny girl, probably hispanic, curly hair in ponytail. Looked upset, bored, stuck up like She didn't even bother to be there. Didn't even say hi, hello when I approached. I asked for an exchange with a whole bunch of my other stuff that I ordered online. The girl checked and said there is one on store that She can exchange for me. But she said I had to go look for it. She didn't even offer to help or at least point out the direction. So I had to find it myself. Finally when I got it, she said rudely to me that hold on to it cuz she is going to do it at the end. She ran the return transaction for my other stuff, then kept my exchange item at the end just to run another return transaction with it. Then she told me I had to purchase it again cuz she already processed a return. Well WHAT IS THE POINT OF HOLDING IT TO THE END???? She didn't even apologize for ignorantly messed up. I didn't have my card with me, so I can't even made the purchase. Also the item I want is right there...The point is that not only this girl caused me inconvenience but also her attitude made me feel worthless as a customer. I spent $800 and more every time with Zara. At least have some kind of respect toward the people that keep ur paycheck coming in. If you don't want to b there, don't want to deal with people then DONT BE THERE. Then the manager came no help... same thing!!! They wanted to offer me a customer care number just to shoo me out of there. No wonder the store is 1.5 star. I would give a 0.5 star if I could. I told her U know messed up right, and u didn't even apologize just stand giving me the stuck up look. And her response was u want to talk to manager. I don't want to talk to no one. I just want u to give me a proper solution. If this place wasn't close to me, I would never b here. No wonder they only got 1.5 star. TERRIBLE EXPERIENCE! Message to corporate: zara is not dollar store but your customer service and customer experience are definitely less than that. read more

Worst experience I've ever had. Three female staff members at the dressing room were shockingly rude, making my visit a total disaster. Zero courtesy, zero customer service. Avoid at all costs. read more

Bad customer service. I bought 300$ plus worth of clothes and in less then 24 hrs i went to exchange two items that did not fit. Sizing was like for small teens. I had lost my receipt and ask for a store credit. They said no and I said so this is just lost money and the manager replied " pretty much". So pretty much they just wanna take your money. The worst store policy ever. Never shopping here again. It's not like I was asking for a refund I was asking for a store credit! And manager have the nerves to tell me i pretty much just lost my money. RUDE read more

I love the way the jeans fit here ;) The workers are so sweet and are always helpful

I hate this store. First it's always dirty. Customer service associated are rude and don't acknowledge you at all. I stood in line for the dressing room room for 10 min. Then the associated asked what do I want. I will never shop there again NEVER. If I could I would give them a 0 star. And clean the store read more

You shouldn't assume a single employee in this store will help you with your shopping experience. Especially if you're looking to buy a decent amount of clothes they get annoyed with you for wanting to buy multiple clothing items. Fitting room was a horrible experience. Sassy manager no accommodations if you have over 10 items. These people either have something stuck up their butt or don't care enough. Probably the worst customer service in this entire mall and I've been shopping at Santa anita mall since I was a child. The only reason I came in here was to hug stuff for my boyfriend. read more

Terrible customer service, I waited for the dressing room for a long time with two other ladies just for one of the workers to come out and say the dressing room is closed. It wasn't closing time yet, it was literally 7:40pm. I wanted to buy a bunch of stuff but you guys lost a customer at this crappy location. Do better! read more

It was the worst experience I've ever had! Return service is horrible and when we ask for a manager she was rude! I ask for her manager and she said no because she was in charge! And to top it off I had the tag and a receipt if I could leave a zero star I would don't shop at this store plus the line was 15 people deep! And when I was leaving I can hear her laughing at me I will never shop at Zara again!!! read more

Beyond disappointing disgusting customer service.. over a bag after I spent so much money the person was rude for no reason blk girl at the counter 4:45 11/27/2023 .. she should be fired read more

Worst experience ever had in Arcadia mall store today. Zara needs better manager!!! Not someone (sounds like Joan or Johnathen) who doesn't know how to be polite and customer service. Zara better invest some of your employees. So rude and no attitude at all!!! read more

Think twice from buying their sales items. I cannot speak for all their lines but their dress shirt is made with really CRAPPY CHEAP material. I purchased a dress shirt on sale in January 2019, wore it ONCE, and the fabric started coming APART after the first wash. When I went in to complain about the poor quality of the shirt. Their manager said there was nothing he could do since I wore the shirt now. If I wanted a refund or an exchange, I should have brought it in the condition which it was purchased. So I guess at Zara, I am not expected to wash my clothes or wear the shirt more than once. I have tried zara once and now I am done. read more

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So I've got a love-hate relationship with this Zara location. It's really big, yes...not the biggest Zara I've been to, but big enough for a lot of unorganized items. I'm not saying anything about any particular sales or floor clerk because almost every one I've dealt with have been pretty decent (not ultra friendly, but good enough to get by). I think this is because the store needs more employees and they are swamped. Usually it's hard to find items, but when you're asking an employee and they are so busy that they tell you to go look through the store because "if we have it, it'll in on the store somewhere", I'd want to leave. The line to the dressing room downstairs is usually really long. The line to the registers are also really long. Every time I've gone there are 4 registers with only 2 employees at the registers. Again, not blaming the employees but the store needs to hire more people to lessen the burden. Tips: Closest department store is Macy's. Pick up your online orders in the dressing room area. Usually the register upstairs where Children's clothes are, are emptier! read more

security and manager has a poor communication skills and poor customer care, this happened today October 12, 2024 at about between 8pm -8:30pm. Me and my Boyfriend are looking for men's clothing at the second floor we get down to macy's because we don't see any clothings fit for my Boyfriend liking when we get out the sensor security beep while we are walking towards Macy's the security call us we get back and he doesn't talk he just give us a sign to get inside so the alarm or the sensor doesn't beep we step back no beep we get back to beep now he just left us there at the door he doesn't say anything he just turn his back so my boyfriend we just decided to get back towards in macy's then the security run toward us because he wants to check our shopping bags so this time this seems not right because people looking on us and this scene is so ridiculous so we told them you can check the bag because you already confirmed that no beep on the alarm. now this manager from a far she already look mad on us and she wanted us to go with her and we refused because we don't steal anything from the store and we're already they're why do we need to go back there ,, so I open my tiny hand bag to show her what inside I pull out all the clothes that we purchased from other store so that she saw what inside in our shopping bag and now she's raising her voice saying "I'm only doing my job!" and now she's playing victim because I pull out all my stuff from the shopping bag and she's saying " you throwing clothes on me!" I told her I'm only showing you what is inside the shopping bag. is this the right action of customer service? please do action in your malfunction sensory alarm system and your security guy please have a common sense and be vigilant on your surroundings and have a good communication because you putting people in humiliation and discrimination and to the manager be act like a manager and have a common sense as well practice your customer service skills and be sensitive if you are in the public don't raise your voice most especially if you are in public talking to customer. do your job right. read more

F***en HATE this store!!!!! Where's the 0-stars button? Never coming here again! I am breaking up with Zara, this is the last straw for me. Zara already has super lame policies but the store experience here is even worse. I've had annoying experiences here many times over stupid small stuff. Why do we keep giving this company our money and attention??? This store is so hyped up! But it's the NON-EXISTENT customer service for me. You'll never catch them greeting u or asking if you need help. Most of the clothes are a rip off, skinny jeans stretch out ugly and rip, seams rip, blouses get easily torn (literally if u swipe your nail on it). These are $40 shirts, getting easily torn and beat up! They don't have size-inclusivity (I bought a pair of leggings size M, a size up, and it still didn't fit!!) My wild stories (for whomever wants to read): -I rarely ask for help, but I couldn't find what I saw online. When I asked a girl for help she looked at me and kept talking to her coworker. -I wanted to try something on but the ladies fitting room had a long line, per usual, so I go up to the men's fitting rooms and ask if I could try on. The staff told me no because it was only for men's. This was 2018!!! Every fitting room in the mall now is gender neutral!!! I'm surprised they even allow you to buy women's clothes at the men's register omg. -I had a return that I wanted to repurchase with a gift card and the manager denied it. I didn't want my money back, I just forgot to use a gift card that was gifted to me. Nowhere in their policy did it say it wasn't allowed. I should be allowed to repurchase the items using my own gift card. They're not losing any money!! -I passed by today to make a return and was coming from the jcpenney side of the mall. I get here and the top doors are closed. So I have to go to the Macy's side, take the escalator and walk back to Zara. I work in the mall and no other 2-story stores are doing this. This is only done on a busy day like the weekend to better control the amount of visitors coming in and out. I'm writing this on a Tuesday. A very slow day. -One time my shirt shrunk a whole size and I asked the manager if I could at least exchange it for another one and they said no. How do you sell cheap quality stuff and rip people off like that? -DO NOT LOSE YOUR RECEIPT!!! They won't forgive you. I wanted to return a shirt that was so ugly on me but u couldn't try stuff on cuz pandemic. I lost the receipt, it happens. They wouldn't let me exchange if for something else only the same garment. If it looked ugly on me, why would I want another one?! I would've even payed a difference if I found something worth exchanging for!! I just threw the whole blouse away. -Like I said, I work in the mall and I get Zara employees shopping at my store here and there. Recently one came in and even out of work, this girl was super rude, snobby and demanding. She had no manners, I had to question how she got hired, I'm sorry. But this is the reality of who they are!!! -The cashiers are so slow and have no sense of urgency. EVERYTIME I go there the line moves soooo slow. Every purchase and return is done with the upmost disregard for the customer's time and satisfaction. Specifically this location. It's almost as if they do it on purpose.... We need to stop giving our money and attention to companies who don't value us. Zara values fame and money! You can tell, HIGHKEY! People like myself ask why they think it's ok to get by treating us like this but it's because we continue to give them our money! There is too much money being lost because of this pandemic for retail and this store does not care to keep their customers. You can't try anything on, too many in-store inconveniences, and the staff cant even be nice to you. So what else is there to look forward to coming here??? If you don't believe me, go here once or twice and you'll see what I'm talking about. I've been a regular here for years and was one of the firsts who shopped at this location when it first opened, so disappointed with my experiences. They have lost a customer today. read more

I love Zara but I absolutely HATE coming to this location. It is packed with rude, mainland Chinese tourists that makes my shopping experience here very uncomfortable. I also noticed that the selections here are not as good as the location at South Coast plaza. The lines here are not as long so maybe this place is only good if you want to get in and out of the store to make a quick return. read more

I still have a soft spot for Zara but this store has no COVID precautions regarding the amount of people inside. Literally a line on the first floor that almost extends to the entrance. No available fitting rooms yet. I've went to other stores in the mall and they accommodated fitting rooms. So pro tip - I tried all of my Zara clothes while trying the other stores clothes on. It was a bit awkward because I was rambling around my bag but I did what I got to do to save time right ? Luckily when I was about to leave the mall I got to return all the unwanted items. read more

Very bad customer service . Not sure how could Zara allow their employees working with these kind of attitudes at this store .You could barely see such bad customer services in the retails nowadays.When you tried to get their names , they even dared to say no to you. None of employees wore name tags . Shame on them . read more

I visited the store today with my service dog. To my dismay, the store employee didn't seem to welcome us and asked us to leave the store even though I had provided him with proof of the service dog's. I urge Zara to reconsider its pet policy and train its staff adequately regarding service dog regulations and their rights to enter publice establishments. It was a terrible experience and I don't think I'll ever enter any zara store again! read more

I was gifted a pair of pants from a different Zara, but had to exchange them for a different size. I checked online and found that my local Arcadia store had this size. When researching store hours, I had read many of the very unfavorable reviews about the store, and as such I fearfully entered with the expectation of poor service. I'm sure that, if I had met the supervisors described in the reviews, this review would not be favorable. However, I had the good fortune to be offered help from Andrea. I could not find the correct size of pants, and when I told her, she greeted me, stopped what she was doing and asked me to wait while she checked. In a few minutes, she brought me my size! I had unsuccessfully searched the store, but somehow she found what I needed! I then had to wait in the slow, long line I had read about. But again Andrea approached me to suggest that I complete the exchange upstairs in the men's section, where there were only three people in line! Based on all the reviews, my suggestion is that Andrea be promoted to supervisor. read more

I bought 4 items only, one of them did not fit me well so I want to return it and get a refund. I thought I will be going to the mall anyways so I'll just return it there rather than through mail. I got so busy with life and stuffs so I almost forgot about this one item that I needed to return. It was just sitting there in my room (it was still in the original brown packaging). A week before the return day period, I went to this store and asked for a refund/return. Whoever was in the cashier accused me of wearing the item cause it smells like detergent! LOL The shirt has that kind of material that it will be obvious if it was already washed or not. The tag and everything was there. So she just sniffed the shirt and automatically assumed that I already wore it? It did not even fit me. Honestly, they don't care about customer service. Everyone here are not happy with their job. Sad. read more

Five stars for Katrina who patiently helped my husband locate a specific item (needed a different size) and make an exchange. Generally the other employees just ignore you but Katrina was incredibly helpful! read more

Zara needs to update their policy on exchanges with no receipt. Their mark ups are ridiculously high so they can afford to at least honor store credit or exchange for merchandise. I was given a gift (with no gift receipt) over the holidays. I went into this location to exchange it for another item equal value or pay the difference but was told that their policy is that exchanges with no receipts are permitted to only exchanges of sizing of the same exact item. They didn't even carry this item in store so my only option is to keep it. I had 8 items in hand that I was going to purchase in ADDITION to my exchange but was put off by this lame policy because Zara wants to ensure that they are keeping in money when they could've monetized more with me returning to the store. You're losing money this way in the long run. This would've been a great opportunity for them to optimize sales/UPT with a returning customer. I won't be returning here and I'll be donating my gift to goodwill. (I'm not going to even comment on their customer service or lack thereof. All I have to say is be humble about your minimum wage job.) :) read more

The store salers are rude, doesn't know how to service customer properly. Not allow to use fitting room but first I wasn't recognized at the beginning . So I was holding like 7 clothes and waiting in the line... during waiting period there's like 4 store workers passed by and just stared at me ... no store worker was or attempted to let me or the person behind me ( another person wanted to use fitting room) that fitting room CURRENTLY closed. 6 minutes after I recognized actually the fitting room closed, and I told the person behind me. read more

rude workers no smile whatsoever Clothes are nice and affordable with good quality but because of the workers it makes me not want to buy it. Should train their workers): . . read more

Zara - right across sephora - Women's Clothing Near Me - Arcadia, California

The company itself has the worst customer service ever. I had an online order delivered to this Zara store but when I came to pick it up, they said they could not find my order and told me to call the customer service. I gave them SO MANY calls and they kept saying the order has been picked up from my friends or family members. This is a stupid explanation! The store staff needed a valid ID from a customer in order to hand out an order. They also blamed on my account was not secured, that's why someone stole my info to pick up the order. When I told them I am going to report this to the general attorney, they even said I could go ahead and do it and I am going to do it! I have been a loyal Zara's customer for a long time but after this experience, I will never buy anything from them again. read more

I bought clothes two days before Black Friday. I bought a big one and put it in the car. I don't have time to say that there is a smell of smoke. read more

Zara - Women's Clothing Near Me - Arcadia, California

Awful staff. Rude lazy and not helpful at all. The store is a mess. The lines are long and staff will stand behind the counter talking to each other instead of helping ring people up. read more

I went in specifically for a jacket I had seen online. I figured fitting rooms would be closed based on current LA hysteria, so I figured I would just slip the jkt on to be sure of size. Ha. A person came up to me right away and said I wasn't allowed to try anything on. I asked if she was joking. She said, "No. Because of the situation no trying on. But I could buy and return it." Now that's big of them. I walked out. read more

Horrible freaking service here. Why do they have a separate line for returns when they don't even use them. We've been standing here in the return like watching the stupid useless workers help customers at the cashier while we stand here waiting to do a 2 minute transaction. Horrible service here at the Santa Anita mall location definitely do not come into this store. Horrible staff read more

Is it just me or are all the people who work here rude? Lol even the manager doesn't act like a manager. She was literally standing conversating with her friends that brought her boba. The semi annual sale was going on and like everything was a mess. AND, i found a pair of mom jeans and i guess they were marked on sale by accident and 2 employees came up to me trying to grab them from me...like???? I can go on and on about this store honestly read more

Ilima and Alexis provided 5 star service! They are the sweetest! I enjoy shopping here!

Josanihiii the manager shouldn't be running this store no wonder this store has a 1 star and the only reason it has a 1 star is because we have no other option but to choose a 1 star. I had a lot of items in my hand and my hand got tired the line was long I had requested a cardigan to bring to fitting room and I was waiting for over 20 minutes for the cardigan which no one brought !!! I had laid the clothes in the fitting room to give my arm a 3 minute break and the fitting room girl told me I can't put it there and than the manager Josanhi came and gave me attitude and told me to move my stuff off the rack when I showered her my arms red parts and explained how my arm hurts and there was no where to place the items/ what good customer service would be was to tell me I can't hand it there and offer to put it somewhere else while I waited for my cardigan to come which keep in mind no one was even checking it. At the end I had to ask for it again from another employee. Anyways too bad there aren't too many Zara's and we're forced to come here. Writing this to reach out to the general manager so the manager is aware of what managers they put to run this store. Ridiculous ! Have some respect. read more

I have been to this store and as many of the reviews have mentioned, very rude and snobby customer service. I stopped going a long time ago and wouldn't recommend it. read more

Most terrible experience in this store. The cashier Gary is very rude and unprofessional. This store cannot provide good customer services to the customer. If you want you return or exchange any clothes never will go this location. read more

Spent over 300 and ended up needing to return some thing but couldn't find the receipt. I spoke with an associate and explained the situation he informed me I could return it in the store for store credit, which is completely untrue. So then called their customer service to do a receipt look up and they still can't find the receipt 2 weeks later after I've called multiple times to ask what is the issue and have provided additional information each time. Their customer service is horrible everyone who I speak to on the phone speaks over me. Extremely frustrating! Their clothes is not the best quality and the service is horrendous, I would not recommend shopping here, too much of a hassle! read more

Ordered something online for pick up at his location even tho it's more than 30 min away from me. I needed the item for a bday gift. Got the confirmation email saying my order was ready to be picked up. I drove the 30 min to pick it up and IT WASNT THERE!! I asked the employee if they had the item in stock and she tried to sell me a dirty pair with scuff marks. I said I'll wait till MY order comes in. I called this morning over this 10 times since they opened to check if my order was ready and so I don't waste another hour driving back and forth, but no one picked up. What are these people doing? Very poor customer service. Very disappointed! read more

Bad attitude!!! Worst customer service EVER!!! They make excuses to not accept returning. When I bought the clothes, the cashier said I can return even it don't have tags. But when I was returning it they said I can't return because the cloth don't have a tag???when I tell them this, they refuse to admit it. I drove here 1H for returning because the cashier said I can return it and the pants was too big for me I didn't wear it once. Actually I can return it without tags because my friend did return her cloth without tags.Also the money directly back to her account not a gift card. When it happens to this location, things become totally different.They don't allow me to return the cloths, and said they can't return money directly to bank account.They said they only return it to gift card. They are changing the rules for ZARA by themselves.Both the manager and their staff. I wonder do Zara really allow this kind of staffs working in store????? read more

Found so many amazing items this past weekend; in love with my satin Kimono robe. Only problem I have is hat everything is just thrown around in the men and women's section (mainly women), it makes it difficult to find anything, you have to dig. It would be nice if they had someone go through the items and place them in order as customers are placing things around. I know it's a hassle but that's how it should be in a retail store (used to work in a retail store). Honestly, I would have bought more thank the $500 I spent on Friday. As for the kids selection, it's fairly clean and organized. I would wish that the toddler section for boys had more of a selection, I was only able to find one pair of pants for my 2 year old. The outfits are adorable though. Either way, organization are he weakest points of this store. Having items in place would help shoppers, like myself, find sizes and items quicker and easier. I can say that sometimes I just end up placing everything back where I found it out of frustration. read more

This place is terrible . Worst returns policy and employees are very unhelpful and not accommodating.