This is about in-store service and when called the customer service toll free number. An employee placed an order for me to be delivered to store (at my request) because they didn't have my size. Over 2 weeks later, order not received and tracking has stopped. I went to to store to request a refund and am told they can't help me and I would need to call their customer service (which was closed because their hours are EST but was still regular business hours on PST). The employee rips a small piece of receipt paper, writes the number, slides across the counter, and walks away. I called and rep was rude and unorganized. Sounded like he was asleep and fumbled with phone continously. He offered to ship another item and I advised I wanted a refund. He said he would process and would take 48 hours. I check my email and there's an email requesting I provide my banking institution information in order to receive a refund. Why?!?! I paid with my credit card so credit back my card! Went to try to call back and again they're closed, so I use the online chat function. A rep named Dylan advised me that the email was from Zara and inputting my bank institution information was the ONLY way to receive a refund. Zara, DO BETTER!!! Your price point is high and folks spend their money with you willingly. For you to make this such an arduous process to receive a refund on an item I NEVER received from you is absurd!!! The only reason I'm giving 2 stars is because the young lady in the dressing room on my last visit was very helpful and pleasant. read more

There are not enough employees- 10 People in line waiting for 1 cashier to help - returns exchanges and purchases. 1 person on the floor. And 1 For the fitting room. They are having great deals and choices but it is unbearable to see Hiw they are undermining costumers and employees read more

Christina is the person help me bcoz I lost the recipe !! Omg she is young lady professional Is so nice Help me until I fix the problem!!! Thank you !!! The best read more

My boys and I came here to browse. We didn't end up getting anything; but my boys like to come here and look. Nice store. Good selection and fair value. read more

See all

I went to Zara on February 18th and made a purchase at second floor. They better train their associate with better attitude. The black lady was really rude and untrained. Seems like she just doesn't want to work and gave us really bad attitude. Zara Management please train her well. read more

Honestly, agree with everyone who returned or exchanged. Managment, needs to address this location and educate them on customer service. The employees (if you want to call them that) need to be trained on customer service, and friendliness. HORRIBLE beyond experience when spending hundreds of dollars. 'Make it complicated, make it a toxic experience that turns into high stress. The girls really ruin your day. Fire these girls read more

Zara - Bag secured :) - Women's Clothing Near Me - Arcadia, California

The worst customer service of any store I've shopped at. Not only do you have to pay $5 for shipping every single time you place an online order--no matter how much you spend (over $100 each time)--but when the 30 items I purchased went on sale the very next day, I was told I needed to return them and then go back to the store after 24 hours to hunt for the same items on the sales floor to get the prices adjusted. To make matters worse, one of the items I paid extra shipping for arrived damaged. I showed this to the cashier and explained that I still wanted the item because it is now sold out everywhere and there is no way to repurchase it. I was told I would need to drive to another Zara location to purchase it instead. When she checked and confirmed that it was completely sold out, I was told there was nothing they could do--no replacement, no price adjustment, not even honoring the current sale price. If I wanted to keep the damaged item, I was expected to pay full price for it. Absolutely ridiculous, unreasonable, and a complete waste of customers' time. read more

Horrible customer service. The messiest zara I've ever been to. It's musty as hell in there. Make the drive to literally any other location.

Terrible service the girls have so much attitude from the start I had an exchange their system didn't work and fail to send me my recipe I called customer service to get it the situation figured in case I changed my mind mind I come in and the girl who help me super rude on 12/22/25 from the start i explained how my receipt wasn't received and she right away escalated the conversation when she answer with attitude Zara do better because I'ma loyal customer,love your clothes but your employees are not to the expectation and it's quit disappointing those girls needs some manners and better training in customer service read more

This is probably the worst Zara store I have ever been in the world. There is no customer service, zero. No one to help you with anything and one cashier on a busy 4th of July weekend with 16 people in line to pay. WoW... poor cashier sweating and stressing while working as fast as he could. What is corporate thinking??? The store was a mess, mixed clothes everywhere, I couldn't find anything decent to purchase cause it was so unorganized. It felt like a tornado had passed through the store. I'm in shock. But there was a great sale happening, specially at the men's department with suits. read more

Zara - Women's Clothing Near Me - Arcadia, California

Exchange policy. Tried to exchange a $12.00 tee shirt that was defective from Zara. No refund requested. They refused claiming no exchanges after 30 days. Why not? Product new, unworn but ripped ... perhaps during packing or manufacturing. What kind of customer service is that? Really? read more

I bought a top in December I decided not to wear so in January I decided to return. I didn't see a text message of my receipt and the purchase did not show up on my profile in the app so I was unsure when I bought it. The nice cashier stated it's been over 30 days and ended a manager. Manager came over and stated they would only offer an exchange. I asked about a store credit and transfer stated they don't do that. Instead of making an exception they chose to lose a customer. I ended up throwing the garment away there in the mall. Never again will I give them my money. read more

No customer service. You even have to check yourself out. Store is a mess ! The prices are way too expensive. I used to shop here but now I'd rather shop elsewhere. read more

Terrible exchange experience. There needs to be much more communication on the exchange process for this store! I bought a sweater online during Black Friday, but the collar seemed warped compared to the other I bought so I went in store to find one that was better to exchange it for. I told the cashier that I wanted to do an exchange and she scanned my e-receipt. To exchange you basically have to return the item and repurchase it, but when I went to repurchase it the item was now at full price and when I told the sales woman she asked if I bought it on Black Friday, which I said yes too and then she got frustrated and blamed me for not telling her before. I didn't realize I had to do that since I was doing an exchange and she scanned my e-receipt which should show the item and price that was being refunded! Then she said they no longer do price adjustments on items which is not something you can find anywhere on the order confirmation, check out, or exchange policy information on the Zara store. So I was forced into a return and could not get my item back. Customer service was so unhelpful and they didn't bother to try to correct the situation. It's completely unfair that I have to loose out on my item due to the sales person's error. They basically stole my sweater from me and my only other option is to pay double the sales price. They didn't offer and I store credit to make up the difference of the price, they just stared at me and said they can't price adjust the item I was EXCHANGING! This store is awful. read more

zara deserves zero stars. by far the worst customer service possible. in a world where people are turning against retail their behavior and policies are unbelievable. horrible customer service for over priced defected small clothes. read more

I rarely give reviews but I feel in this case I must speak up. The quality of Zara Clothing is TOP NOTCH! Did you know A LOT of celebs dress in Zara's clothes? Just a fun fact. I don't know about the reviews that have poor customer service. I have received exceptional customer service from the manager Andrew down to a few young ladies at the counter. Myranda and the fitting room ladies are so very nice and helpful. Now let's touch on the value of the clothes... yes a bit pricey but you get what you buy. If you want to shop at Walmart expect crappy service and crappy clothing. I'll end this review by saying "learn how to use the app before trying to do a return and you will leave a happy customer! read more

Walked away with a coat I purchased in a Zara bag. Walked Nextdoor to Uniqlo and security chased us claiming we stole the coat. Showed us on his phone the coat we purchased and Wanted to see our bags smh. Showed him the receipt and he backed away. Obviously we paid for the coat it's the reason why he was able to pull the transaction on his phone ‍ Don't recommend this place. Unless you wanna be accused of stealing. read more

If you want a receipt for the overpriced item you purchased, you must give your cell number or download their app. Oh, and if you want a bag for the overpriced item, there's a fee for that. read more

Zero stars for customer service. Yesterday I purchased a pair of trousers, they said they would text me the reciept. I didn't get a text. I asked if I don't have the text will they be able to pull up my reciept with my phone number? The sales associate said yes it'll be in my account. Today I go back to exchange the trousers for a different size. I give my phone number to the sales associate 4x and she said there is no purchase of these trousers on my account and told me I have to call customer service. I said this is my account and I was just here yesterday. I asked her to try the number again she did and said there's nothing there and rudely told me again to call customer service for help. I told her that this is ridiculous that she's not allowing me to exchange the size. She asked me for my number once more (6th time) then said oh there it is. I said so you entered it wrong? She said no sometimes the system is slow. Ok so why didn't she wait those 5x before if she knew the system is slow? I asked her if they give paper receipts and she said No we don't do that anymore. I said so you don't provide paper receipts and your system has issues pulling up receipts so the customer can't make returns or exchanges and has to call customer service? She then proceeds to print out a receipt and handed it to me and condescendingly said thank you have a nice day. I said oh I thought you no longer print receipts? So you lied? This lady needs to be re-trained and they need to come up with a better system on receipts and returns/exchanges. read more

The shopping experience could be much better if the customer service were improved. I hope the team invests in making it more welcoming and supportive. read more

This is a large and attractive store for both men and women's fashions:) The men's Zara store would be on the upper level. I've found the entire store very organized ...all of the clothing were color grouped and coded . It makes things easy for shoppers to find what we are looking for at ease . The other thing that I also liked very much about this store is that they would place matching blazers or coats near by the blouses or dresses you are shopping for ...even shoes and other small accessories....very coordinated in a great fashion sense :) Pricing is of course moderate to affordable. Will go back and check for occasional cute pieces here . I bought a really nice blazer today & it looks so gorgeous :) read more

See all

I came here like on Thursday afternoon to make a return. Took so long just to help me out at that point they were just skipping from taking people from the return line. The customer service needs to really be helped at this point cause some little brat from the register, not pretty looking with glasses gave me attitude she had like orange hair. It's not the customers fault she's having a bad day of her sad little life. read more

Everyone work in this location seem like they really hate their job. They always give attitude face to the customer dont do anything. I just walk around shopping and come to purchase... but why everytime they always give me attitude. I still dont know why what I did do wrong. read more

Horrible customer service. The asian lady with glasses who works by the fitting room area was very rude. Just quit if you are not happy at your workplace read more

Charging 10 cents for bags in a clothing store is absolutely wild. TD am I supposed to do, walk around with the clothing I buy in my hands? Zara has pretty subpar quality but at least before it was affordable It's now turned into a glorified forever 21. The selection is also pretty limited and every register has a long line. They need to make some serious changes lest they go the way of a lot of these other stores. read more

There's bad customer service, and then there's this place. Management should be embarrassed by the lack of care their employees openly display. No urgency to take care of customers and no pride in the appearance of the store. As someone who once worked retail this is quite mind-blowing... read more

Wonderful service!! All the workers over there are extremely nice and really friendly!!! The clothes are very pretty and I definitely will come back over there again in Arcadia, California to buy more of their clothes when I get the chance to!!! Five stars is exactly my total rating!!!! Thank you all so much for everything!!! :) read more

Line is always long.. cashier working are too slow like sloth..I wish they can move faster especially they know there's always a long line..

This place is the worst place ever I took a sweatshirt from them I have been surprised it was stained they refuse to return it and they ask the security to kick me out the store.. the manager seems he is her boyfriend and he wanted to show off .. worst people ever read more

What a horrible place , with workers that look like they don't want to be there... there's many people out there that would do that job for them..... they all look tired and miserable.... Especially the lady that was cashiering today I think she was Armenian .. couldn't even speak English ... and has the nastiest attitude towards people... I have the same energy back ... read more

Can't even really leave one star That's being generous Just came and met with the most unprofessional and rude employees Must come from the top Buy "manager" wearing black Kate Moss sweatshirt probably should not work in customer service. If she is not wanting to share her name then she should learn to be nicer and more helpful. read more

RACISM! Price tag says it's discounted and then my mother in law was informed it was priced wrong. Cashier said they can accommodate it this time for the discounted price, the a manager showed up and ripped off the price tag saying they will not sell it for the discounted price in a VERY RUDE WAY! My mother in law then pull out her phone and tried to take a photo on the price tag. The manager cursed my mother in law and threaten to call the security to throw them out. Extremely terrible service, IF YOU DONT KNOW HOW TO BE A PROPER STORE MANAGER, THEN QUIT YOU FKING JOB. read more

First off let me start by saying I've probably spent about 5k in the last 6 months shopping here for self, husband, and son, and never really had an issue. Staff doesn't really attempt to help with shopping experience or finding things but none the less no problems. Today however I had the worse experience, and won't be going back. Have a funeral coming up and some stuff in my online cart wouldn't ship fast enough for myself and family. SO I went into the store to get in person. Got several options for a pant suit in separates (maybe 10 items or so) and instead of lugging them around just decided to ask if dressing room could hold them so I can exchange size on a couple and then buy the rest. The girl who helped me was very kind and said that they don't hold stuff up front as a policy but she would close the curtain to my dressing room with items and I could come get them when done. (Actual customer service) 10mins later come back with about 6 more items and some other girl put them back. When I explained to her and asked where she would have put them on "go back" rack so I could grab what was mine and checkout she was SO RUDE. She got so bratty and had a problem with me getting the things of the go back racks that were in my original room. She told me I was in her way and she needed the rack to work, I told her I wanted a manager and she told me to go get one, and I could leave the clothes shed "watch them" (no hold policy???) I told her no I wasn't leaving any clothes with her and she then told her coworker get a manager. The manager was kind explained policy which wasn't the problem. The problem was that little girls attitude and BEYOND RUDE interaction. FOR ONE- how are you going to penalize people buying large quantities of things, by making them hold it all. TWO- how are customers supposed to know your policy?! THREE- have some customer service skills in your retail staff that INTERACTS WITH CUSTOMERS ZARA CORP. Honestly I liked this store before today, it's big, the layouts pretty clean and this one little girl ruined my view on it. Then I started noticing ALL OF THE STAFF look miserable doing their job. They don't ask you how your shopping experience was at checkout and instead look miserable or talk amongst themselves. Didn't end up getting to find all that was put on rack and that's ok because I'd rather go elsewhere. Attn: Little fluffy haired girl with accent & massive mole thing on right side of the face, ADVICE: if you don't like your job get one you do like, I didn't force you to work there don't try to ruin my day with your misery. Also I emailed your corporate offices about my experience. Attn Manager of store: try harder your staff is terrible Attn Zara: seriously? Do better with quality control people spend more at your store when they feel your staff care even a tiny bit & make the EXPERIENCE worth paying for. Here's an included pic of my hand from holding the hangers of clothes I was trying to have held to buy until I checked out. read more

Zara - Hand after holding the things I wanted since you have to carry it all until checkout. - Women's Clothing Near Me - Arcadia, California

I been caning here for years .... But today I was walking with my puppy And it was the only store that kicked me out and told me I wasn't welcomed cuz of my dog Fucking ridiculous.... Y'all lose a loyal costumer And hope every animal lover don't go to this store any more read more

THIS STORE DESERVES NEGATIVE STARS! Date of visit: 01/13/2021 (TODAY) around 4:30 pm Date of the review: 01/13/2021 (TODAY) at 10:30 pm I was here today to do quite a bit of returns. 4 of them were Vinyl crossbody bags that I purchased for my daughter and her BFFs as gifts (NOT Xmas gifts). The bags and everything in this order were delivered TODAY at around noon when my daughter was still in her online class. As soon as she was done and after lunch (which was around 2 pm), I asked her to see if she liked the bag. The bag turned out to be too small for her. It was advertised as crossbody bag but she couldn't even put it pass her neck to wear it as crossbody. That's how small it was! So I had to return all 4 of them. Since I had time this afternoon, I decided to drive to Zara Arcadia with my husband (who helped me carried the boxes) and get this over with. Returns at Zara were handled at the register and there was long line, which I diligently waited in. When it was finally my turn, the lady who helped me was not the nicest. I gave her the whole box containing all 4 Vinyl bags as how it was delivered to me this morning. All the 4 bags were still placed nicely inside their individual dust bags. My daughter and I did NOT even take out the stuffing material inside the bag and of course we did not remove the tags. Everything was in the same condition as how I received them this morning. Then this employee ripped everything apart, removed the stuffing material from inside the bags and then showed me one of the bags, and claimed that there were smudges inside the bag and that the tag was missing and accused me of wearing the bag already before returning it and because of that, she couldn't receive the return and I had to purchase the bag. I was like WHAT THE HECK!!! You were the one who removed and ripped everything apart and now you're claiming that I wore the bag and forced me to purchase it????!!!! Are you kidding me?!?!?! I told her that I just received the merchandise and no one wore it to go anywhere. She said she was going to call her manager, which she did. I explained the same to the manager. If they were smart, it was actually quite easy for them to verify my statement. They could just look on their system and verify that the bags were only delivered today around noon. That was not rocket science! Instead the manager was acting like she was giving me a pardon for the 'huge crime' that I have committed and decided to make an exception and accept my return, and gave me a lecture about what to do if I were ever to receive a defective product in the future. I just wanted to get it over with, so I just said ok. DEAR STORE MANAGER, EVERYTHING I STATED ON THIS REVIEW IS SUBSTANTIATED AS I AM ATTACHING ALL THE PICS OF THE RECEIPTS AND PROOF OF DELIVERY AND THE TIME OF MY RETURN. PLEASE REVIEW YOUR VIDEO FOOTAGE AND YOU CAN SEE HOW YOUR EMPLOYEE PURPOSELY TRIED TO MAKE MY RETURNS LESS ACCEPTABLE BY REMOVING ALL THE SEAL AND ALL THE STUFFING INSIDE THE BAGS AND I'M NOT SURPRISED IF IN THE PROCESS SHE HAD "ACCIDENTALLY" REMOVED ONE OF THE TAGS. Anyway, my first and last time going to Zara Arcadia! Never again. The service that I received from Zara Arcadia today was an absolute disgrace to an otherwise excellent name brand that both the quality and the design we all love. On a side note, when I wrote this review, there were 94 reviews and 1.5 stars. I'm sure if all of us can give negative stars, it would probably be NEGATIVE 5 STARS! read more

Zara - My return receipt, date stamped TODAY 1/13/2021 at 4:53 pm - Women's Clothing Near Me - Arcadia, California

See all

Customer service at this location sucks. Lazy workers , not there to help. If I don't have to come to this location I wont

Super rude manager on duty. Wasn't helpful at all. Was dismissive and condescending. There's a reason I shop at Nordstrom!

Most awful and unhelpful manager on duty. It was like dealing with a machine. I had a return that was within 30days from receiving my online order and she refused to allow it. According to her it was 1 day late! Even if it was a day late, there was zero sense of customer service! As if she gets paid to be rude, power trip! Wished this location was the one closed down instead of the one in old Pasadena. I hope she gets fired or leaves soon, it really looks like she hates being there anyway. read more

I was waiting the last one in line for purchase when 3 of the cashiers decide to stop assisting customers and just talk to each other. They turned their back like they were folding items not really sure but the courtesy would've been to at least acknowledge and let me know you'll be with me in a moment. I was standing there for like 5 minutes, no word. Decided to leave and put the items back. It just felt disrespectful. read more

FYI, this is the worst, rudest Zara you will ever visit. In general, Zara's not known as a terribly friendly store, right?... but some are worse than others. Been to several in Southern CA and I have to say, without reservation, that this one takes the cake!! The people who work here truly act as though they can't stand the customers. So many years in the States and you'd think Zara could get it together about customer service. Maybe it's a mgmt problem at this particular store, but Zara Arcadia employees... please try to do your job with a smile, even if you're unhappy. Geez!! It's not the customer's fault. After all, we are the reason you're there. PS. I do think the Pasadena store is the friendliest Zara I've been to. Helpful with a better attitude. Worth driving there to avoid the Arcadia store. read more