it's time to finally get out of an abusive relationship. i have been a comcast/xfinity customer for more than 30 years. they treat you like crap, and the customer service has always been horrible, and its only gotten worse the last year or two. they are incompetent. it is the worst company I've ever dealt with and looking forward to cutting the cord. merry Christmas to me read more

I was using Xfinity Internet up until recently. Since living in East Boston, Xfinity has gradually raised the price of my internet package and the service was not getting any better. The internet speed was okay. Sometimes streaming a live sports event it would buffer, like Thursday Night Football. After Xfinity's latest price increase I had enough and switched to FIOS. It's a lower price plus the speed is better and more reliable. No more buffering. read more

Worst customer service ever, can't get a human & any time you reconnect with their automated he'll you'll have to start from square 1 The only thing they do fast and consistently is take your money read more

-100000 they raised my bill 5 times in a contract period and renewed my contract without authorization been a long time customer but this is ridiculous I may sue!!!!!!!! read more

Xfinity internet/tv isn't great, but this review is for Xfinity MOBILE. Absolute joke of a company and their customer service is just pathetic. I guess the joke's on me for even using Xfinity mobile... stay far away read more

You can never get a live person. You spend over two hours trying to resolve ANY issue. They don't care as long as you pay them especially when they overcharge you read more

this company is so bad i f__king hate it. im in the stockmarket, and there was a good trade and then this a__ company wifi crashes, they do have good internet if there is not one other person using your conection and your 3 feet from ur router otherwise this is the worst!!!!!!!!!!!!!!!!!!!! read more

This company loves to take advantage of people. After my mother paying almost 300.00 for years for basic internet and cable she didn't need. I spoke with them to get a smaller package for a cheaper cost. Local news, hallmark mystery, and basic internet for 2 tvs. $175.00. After 1 month, they changed channel structure and are charging her 205.00 for same thing. This company is disgusting. read more

Costs more and more money every year for the same terrible service. Would switch to a different provider ina heartbeat if they didn't have a local monopoly. Can't wait to give starry a whirl once my building gets it. Its like $100 bucks cheaper and can't possibly be any worse. That being said xfinity's so expensive and simultaneously awful I'm on the verge of canceling my internet anyway, even with no fallback, and just going back to watching DVD's and VHS's to save money read more

Horrible, horrible customer service. They screwed up my autopay four months in a row. At one time they actually cut me off, even though I had given them the card multiple times. I decide to cancel. I need a transfer pin and my account number. I go to the store. They can give me the account number but not the pin. I called the number they gave me and couldn't get a person. I texted them. They told me to try their website. Their site insisted I didn't have an account even though I was using their account to make these calls. Back to text. They give me a phone number. After a lot of hassle, I got a message the department I needed was closed. Back to text. Suddenly, I got a call from them and talked to someone who gave me what I hope is a pin that will work. I haven't tried it yet. And that's why I am done with them. read more

They changed all the channels around on cable. Can't find any info on their web sites where the channels are now. No customer service. I'm finished with comcast. Time for satellite. read more

Went to the service store on Blue Hill Ave & Quincy Street. I hate going in there. The service agents totally ignore you. They don't greet you back when you first enter the store. 2) A lot of children hang out in the store. 2) the tech who finally asked can I help you; was not pleasant at all. Comcast has to do better in the black neighborhoods. Not a nice place to do business at all. The Rep didn't even ask why I was returning the equipment without a word he just handed me my receipts for returning the equipment. No communication at all. read more

Its very hard to reach a voice live agent, text live agents are not efficient at all. If anytime the automated system allows you to talk to someone you finally get to correct the mistakes of text agents and get what you deserve. Xfinity's customer service is below 0. Not recommended at all. read more

Seriously xfinity. Crap programing for an expensive price. Shame on you corporate for not fighting harder for better programing for your yes your customers. What's next no programing . Just stupid moronic waste of time commercials?. Just asking you tell me. And one more question where do you get your useless defective equipment at a yard sale?. Once again just asking you tell me. Fix it. Do better. That's my usage of my first ammendment rights to the constitution of the United States Of America . read more

I think I just adjusted my plan (via internet) as I want it without time consuming haggling & negotiating previously experienced with Comcast/Xfinity personnel. I say "I think" because requested changes submitted have not been confirmed via email. Stay tuned. (Pray that this isn't "bait n switch") read more

Our internet/wi if is horrible. Every two weeks we loose internet and have to spent hours on the phone calling for help. Twice they sent technicians to our house but have not fixed the issue. I am paying $80 a month for highest WiFi that does NOT WORK!!!! This is absolutely ridiculous. It is very upsetting. How many more times do I have to place service calls???? Nothing in my house works. I have WiFi inside and outside lights, TVs and cameras that all hooked up to WiFi. Nothings works. WiFi just keeps going out. Ever since they replaced outside cable two months ago. Last tech who came states there no issues all works fine on their end. Well then explain to me why there are no WIFI in my house. So done with terrible service that Comcast provides read more

XFINITY - Internet Service Providers Near Me

terrible. cannot get through to cancel service. they make it next to impossible to cancel your service. i cannot believe there aren't legal issues with what they do read more

Worst wait times ever every time is over an hour and then they don't even resolve the issue and you have to call back again and wait over an hour again they will send you to collection agency when you don't even acquire their services because they couldn't make the service work I am beyond pissed off at this company I will never have Xfinity services read more

If you are double billed Xfinity will not refund your money just credit your account. I was double billed and given, I'm sorry for your inconvenience but we can't refund your account . I was double billed within a 7 day period. I've been a customer for 12 years now. AT&T is not looking so bad now!!!!!!! read more

Lie after lie from Comcast x finity, I was promised a refund but never received it ,I spoke with 5 different representatives on this issue, all 5 had completely different answers!! That refund promise was nothing but a scam!!! Screw them!! It's time to involve the attorney General! I overpaid ,they received their payment on time, now I want my money!!!! Scammers!!! read more

If folks are considering engaging Comcast for business or home internet, I advise exercising caution. I have long heard of Comcast's poor customer service. I am now experiencing this first hand. Since 2/1/2022 I have been trying unsuccessfully to transfer an existing service to a different home. Some of the equipment installed is defective. The service does not have all of the features purchased, and does not function as it is supposed to. Comcast has scheduled and then not appeared for repeated appointments. It is virtually impossible to reach a live agent, and even more difficult to reach a domestically based customer service representatives. It is virtually impossible to reach a customer service agent beyond front line workers. No information is provided to do so. read more

Horrible liars , scam artist , miserable customer service , was hung up on 9 times , I was talked to like a piece of dirt , they lied about basically everything and even locked me in for a year and canceled my promotion so I'm paying fill amout , your all scum and I hope you sleep good at night knowing you've destroyed my financial situation completely for a year THANKS SO MUCH , I pay now , BUT MARK MY WORDS I WILL MAKE YOU PAY ONE HUNDRED FOLD , laugh now hahaha but you will cry later. YOU WILL REGRET THIS YOU read more

It sounded good. After they accidentally turned off service at the wrong address they offered me mobile phone service for $15 per month a monthly bill credit of $20 for a year and a $100 Visa card. Then the real fun began. I had to call customer care to help port my current number. 3 representatives later and an hour they said I needed another technical support person. I refused to wait any longer. The representative promised me I only had a couple more minutes and all would be done. Well he dumped me into a queue that had nearly another 2 hour wait. I hung up and stayed with my current mobile provider. My neighborhood has no other options for WiFi. As soon as AT&T is available to me I will switch immediately. I cannot wait to cancel Comcast/Xfinity. The worst experiences ever with this company. If you have other options take those. read more

I have been with Xfinity since 2019 and set up cable on my own at the start. Now that I've moved to a new house the cable cord didn't reach the TV. When I called to ask if there was any other options they said a wireless cable box. I asked if someone could come set it up because it felt over my head and they said that it would be $70 fee. I pay $150 per month for cable/internet and they couldn't come out to help set up the box? Very much regret starting the xfinity cable since this situation. read more

Xfinity/Comcast provides internet to 1/3 of Americans. This is highly alarming, as it represents the total of Americans potentially facing major network security breaches, in 2024. Additionally, statistics show that 85% of the U.S. population says they have at least one smart device connected to the internet, according to online sources, most of whom are using Xfinity internet services. Therefore, this number is equivalent to the population that today deals with invasion of privacy, data theft and even physical damage with geolocation being compromised through their mobile devices when they use the company's App. Now, using my most recent experience with Xfinity to write this review, my internet security has been breached on two separate accounts. When I first detected the security concerns with my internet service, it was through the evaluation of my Xfinity Gateway and App Admin Tools that were showing the unknown MAC address of devices that were not mine or any member of my household or visitors. After this finding, I started an investigation and sought a solution with the company's Technical Support and Security and Assurance teams. This was, of course, a failed attempt, as the company's personnel are probably the hacker. To make matters worse, let's say you work remotely and have professional obligations, as well as face threats of being in a position so targeted by cybercriminals. Anyway. Talking about the Xfinity service, they setup your Wi-Fi name and password initially unless you use your own equipment, which I highly recommend doing. The company claims to offer "a self-service installation," which is misleading. That is, the initial Wi-Fi name and password, again, if you are leasing the company's Modern/Router still need technical support to activate and configure the Gateway. Also, if you want to access your Gateway/Router IP Address to make any changes, it's through a Web HTTP:// protocol, which is already an insecure protocol, and the company's website blocks you if you have a VPN enabled on your device. Therefore, you are required to disable the VPN before visiting its Gateway Administration Tool (Router IP), which is clearly how the company collects your IP address. Bottom line, Xfinity tech personnel will always have insight of your Wi-Fi name and password, and it's recommended to change them immediately. However, even doing so, they will potentially be inside your Gateway and App Admin Tools, even before you did when using their equipment/gateway/app tools. Also, while I was reviewing the company's App Admin Tool to remove any unknown devices that would show up randomly or a device that would remain active online even after I logged out without even saving the Wi-Fi name and password in the device after each use, my iPad was breached in the process. This led to other devices getting compromised and what further complicated the matter is because I was using my iPhone Hotspot, which is a different subject that will not be covered in this review. read more

Absolutely horrible internet service and customer service. Beware of this company, go somewhere else. My internet has been down for days and they said they are going to send out a tech, never came, cannot get through to them. Terrible experience all all around read more

Not good does not go far enough. They would need to improve to suck. They cut me off after 10 mins of screaming at a bot. I am done with bots. And as soon as I get the bandwith I will be done with xfinity. Nobody knows what they're doing and they make it clear they don't care. Somebody there is making $. I'm not expecting them to pay employees a decent wage, but I suspect that is why they ship jobs overseas and nobody gives a shit. Done. Done. Done. read more

DO NOT get Xfinity mobile. Their sales reps lie to you and do not fulfill their promises. The Xfinity service representatives will not stand by their obligations and are rude. Definitely need customer service training!! The phone that you receive sucks and is the same Motorola phone that is given out to welfare recipients for free. Will never, ever do business with them again once my contract is over. Terrible company!! read more

They do not give you a whole heck of time to pay bill. Mine come in mail one week before due. I hate it but what else is in area? I want to change so bad. read more

Just like everybody else is complaint this customer service is the worst of any company I've ever dealt with bar none for starters they have overdrafted my fiance's account not once not twice but three times they have taken money from her debit card without permission we use it to pay our bills online but they have been going in and taking money that they haven't been supposed to be taken like I said three times we've been on the phone with them and it's not just 10 minutes here 10 minutes there the last time I was on the phone was over 3 hours trying to get them to refund the money I complained about it because it's fraud it's stealing and nobody seems to want to be held accountable my fiance set up an internet service in her name find out she didn't need it so she canceled at the very same day they took $70 from her they were supposed to give it back never gave it back to her we were supposed to get it back 3 days later still haven't got it back I called them only to find out that she now has a bill that they were supposed to have canceled the service to begin with so they should be no bill we weren't supposed to be delivered a box we have a box now we are responsible for that box this company is horrible they have been taking money out of our accounts for also for mobile service that we don't even have with them luckily we got that money refunded but how they took it out to begin with it's we're still trying to figure that out now we have the fraud department involved so buyer beware I suggest if you need to pay them anything you use your checking account because at least you can stop payment automatically I wish we could just go back to the days where you mailed in your checks cuz you can never get even a live person half the time all you get is AI all they want to do is send you messages upon messages it's the worst I've ever seen it it's pretty bad when you can't talk to a human being and it takes you forever to actually get one on the phone and when you do I mean I feel bad for some of the people because it's not their fault ultimately it's the company but they also know what they're doing at the end of the day too like I said if I could have ever found another company I would have if you can find another company definitely do that stay far away from Xfinity read more

The worst customer service. If you are able to connect with a real person, you have to go through so many steps and then hope for the best. I have been having trouble with them for almost a week now. I just moved and a technician came over to hookup two cable boxes . One worked one didn't. I had to go back to the Xfinity store to get a wireless box when I got home I could hook it up. I called and someone is coming tomorrow morning to install it, but with that comes a 100.00 charge. I screamed at the person on the phone that it was my fault that the technician has trouble. I will not pay this. He claims they will give me a credit but I have little confidence that it will happen. read more

If there was a way to give less than one star, I would have definitely been happy to give it. My experience as a new customer has been horrible , can't get to talk to anyone, and the online chat was useless. First person asked me to give her 2-3 minutes to review my file, 48 minutes later I was still holding , when I wrote and asked if she was still with me, I got no answer. The second person didn't have a clue as to what they were saying, and the third person did what the first did, even after me telling him about it and asking him not to repeat such a horrible experience. Time to cancel and go to AT&T or VERIZON. read more

I am Done....they showed me past due amount. I had my debit card stolen so when I tried to pay this months bill they say i owe nothing, How are you okay with this. They have now taken monies from the Fact I paid Immediately .. . I am taking ALL their stuff back..... What happened to the days of getting a call....orr better...SPEAK TO A HUNDRED And true to read more

Horrible nonexistent customer service, SHOCKING amount of carelessness. You can only get a real person if you say you want to set up new service. read more

This company should be embarrassed. Their tactic of customer service reviews happen after each conversation you have with whoever answers the phone that day. They are so nice on the phone and tell you how it's all set up and you're good to go, so of course you give them a 5. Then, you find out the next day that actually none of that was true. The next person you talk with negates what the first person said so you hope it was just the person and not the company policy. Unfortunately, yes it's their work ethic policy. So, of course you call to complain and yet again you're told that the second person and the first person were wrong and here is what is actually going to happen. At that point, run! Their goal is to get you off the phone, get a rating and then move on. I trust their google reviews about as much as I trust a swindler. Teena Regan read more

Sourcing out jobs to foreign countries who can't fucking understand the American language! Kept telling them my internet has a problem not getting the full plan of the 1200bpms. The techs said they have replace the cable from my home to the pole across the street. The techs said they would be back on Saturday (3-26-22 or Monday (3-28-22). Nobody showed up at all. I did that chat thing and these foreign dumbasses have no clue. No more support for Xfinity from me. read more

The comcast business has a horrible service . My family lost internet and we were calling them for two days and to make matters worse our internet is connected to our thermostat and we lost heat . My family has been try to get them here for over forty eight hours. It is horrible service I am ten and my mom pays for everything she has never missed payment and we still get horrible service . If you want to be freezing with no help get comcast . My family is switching you should too. read more

So comcast customer service is a complete failure. They are incompetent, cant tell u a straight answer cuz they dont know anything and they make things up. Nice. Hate them with a passion. We live in a world of class d society. Shame on us read more

Customer service is really bad. I had some guy in customer service trying to get me to get more internet that is needed because I was canceling cable. Then he was so rude to tell me he knew better what I needed because he has a degree in engineering. I told him really then why do you work for xfinity, and he tells me I make more than working anywhere else. I told that's nice but I don't care and I really don't like you and I called back. This is the second time in a month someone in the customer service loyalty department has talked so rude and down to me. Management Team at xfinity. Do you see why you are losing customers. It's your pricing and the rudeness of some of your customer service reps. I really don't care what degree someone has. I would like to get my account in order and be treated respectfully read more

if I could give them zero stars, I would. If I needed to address a problem, I would call them and each time they would give me different information. It's simply ridiculous and I'm on the verge of switching to version. read more