I recently switched to Xfinity mobile for my cell phone, due to my age I find much of this stuff very mind-boggling and confusing. So I was hesitant to go to another company and to upgrade my phone very apprehensive, but made an appointment at Xfinity mobile Methuen mass I was greeted by a wonderful young lady Right as I entered the door. She spent two hours working very hard to help me resolve my passwords and complicated previous phone problems. She was well informed easy to follow and understood and gave very clear answers and instructions. She went on the call of duty. I was so impressed. Everything went with such cheese. I just couldn't believe it.. I now have my new phone. I have much more knowledge of a mobile phone thanks to this young lady and her name is Isis who is my first time dealing with phone stores with somebody actually knew the business and all about phones, nothing like I experienced in the past with phone stores and companies, it was a great experience, restored my faith and customer service and customer knowledge sincerely, Peter Giannini read more

I've been with Comcast/Xfinity for 30 + years and over the last 5 years or more they have just been a big scam!!! You would think that they would take care of their customers who have been with them for so long but they just keep shitting on me and constantly raising my monthly costs. I will be going to the nearest Xfinity store Monday and giving them all of my equipment!!!! read more

This is the worst company I've ever had to deal with. They constantly increase my bill that is supposed to be set price and after I cancelled my mobile plan they still charge me for months after being told on the phone 3 times now that I won't be billed anymore. They also won't remove my card I feel like I'm stuck in hell read more

the absolute worst customer service. The prices constantly go up while service goes down. After being on the phone for 40 mins with the virtual assistant then a live person- could not help me I scheduled an appointment for 4-6 pm. at 530 I called the tech number to see where my tech was , I was told he was on the way. At 615 I called back to see what was up and the person said oh you have to call a different number.... called paras answered the text apologized and said the tech should be there in 40 mins... 1 hour later nothing I text back and get Tamara who apologized gave so bs answer and said my appointment is tomorrow 4-6 but can put me on a waitlist... when I asked what that meant she discontinued the text...Go to Verizon stay far away from Xfinit's.... It's also much cheaper!! read more

I only use Xfinity because our apartment complex has a contract with them. Their customer service is pathetic, their charges are ridiculous, and they are crooked. This month, I made a payment of $258.48 on the 5th, but on the 8th, they charged me the same amount again. After contacting support, and getting a lengthy run around, I was told that the system wouldn't allow them to reimburse me the 2nd payment. In other words, they took $258.48 out of my bank account, WITHOUT my consent! Once we move from here. they will never get my business ever again. read more

If I could give them negative stars, I would. My father has spent countless hours on the phone with overseas customer service to just cancel his services and they continue month after month to take money from his fixed income. THIS IS NOW ELEVATED TO ELDER ABUSE, and I am so furious I'm ready to take legal action. read more

I am not sure what is going on with the Xfinity billing department. I have already called and chatted with Xfinity's agents to make sure that there were no more Xfinity services at my address. They have confirmed with me so many times that I wouldn't be charged anything anymore because there is no Comcast Xfinity services under my name at my address, and all equipment have already been returned. It turns out that I receive a bill today with the amount due $159.73 , and new charges due Aug, 11, 2022 of $40.19 . Is this a mistake or should someone at Xfinity billing department be fired as soon as possible for trying to steal money from previous customers in this pandemic time ? The Xfinity account number written on the bills : 8777 70 213 2441705 Name : Q.D. Zipcode : 77064 read more

XFINITY - Internet Service Providers Near Me

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Xfinity internet/tv isn't great, but this review is for Xfinity MOBILE. Absolute joke of a company and their customer service is just pathetic. I guess the joke's on me for even using Xfinity mobile... stay far away read more

I don't recommend xfinity at all, I paid my bill which was $268, xfinity charged me the same amount a couple of weeks later pretended as if my payment didn't go through, my bank verified Xfinity receiving my payment and the date it was received, no one tried to resolve my problem, I was not paying a bill I previously paid. I'm not longer with this company, I had service with them for 4 years always paid my bill and for them to do me this way really hurt. I am with TMobile now. I do not recommend Xfinity at all. read more

I cancelled the account, the new owners of the house started a new account, I returned the boxes and got a receipt, and a few days later they charged my card again. and there is nobody to speak to, only robots, watch out they will be milking your card even after you cancel, and their internet was poor, dropping all the time, this company sucks. read more

It's actually stunning how bad they are. I tried to have a simple phone installed. Numerous phone calls, you can barely understand them, and just amazing in today's world it's this bad. A tech came -great. He did nothing. After calling back (and getting hung up on a few times) it took them over 20 minutes to come up with "We'll send a tech out." Really? When?" "We don't know." Amazing. read more

Our internet/wi if is horrible. Every two weeks we loose internet and have to spent hours on the phone calling for help. Twice they sent technicians to our house but have not fixed the issue. I am paying $80 a month for highest WiFi that does NOT WORK!!!! This is absolutely ridiculous. It is very upsetting. How many more times do I have to place service calls???? Nothing in my house works. I have WiFi inside and outside lights, TVs and cameras that all hooked up to WiFi. Nothings works. WiFi just keeps going out. Ever since they replaced outside cable two months ago. Last tech who came states there no issues all works fine on their end. Well then explain to me why there are no WIFI in my house. So done with terrible service that Comcast provides read more

XFINITY - Internet Service Providers Near Me

I think I just adjusted my plan (via internet) as I want it without time consuming haggling & negotiating previously experienced with Comcast/Xfinity personnel. I say "I think" because requested changes submitted have not been confirmed via email. Stay tuned. (Pray that this isn't "bait n switch") read more

Customer for 7 years, from 7 years ago to now, service has gotten more expensive, but the service is worse, especially the cable/tv/dvr, browsing the guide for shows is slow, watching dvr recorded shows is slow and I get kicked out all the time, the same thing happens while viewing a show or movie from netflix, max, prime via xfinity, i get kicked out in the middle of the show/movie. Support is horrible, "Refresh" is the fix for everything, fancy word for useless reboot. read more

Horrible, horrible customer service. They screwed up my autopay four months in a row. At one time they actually cut me off, even though I had given them the card multiple times. I decide to cancel. I need a transfer pin and my account number. I go to the store. They can give me the account number but not the pin. I called the number they gave me and couldn't get a person. I texted them. They told me to try their website. Their site insisted I didn't have an account even though I was using their account to make these calls. Back to text. They give me a phone number. After a lot of hassle, I got a message the department I needed was closed. Back to text. Suddenly, I got a call from them and talked to someone who gave me what I hope is a pin that will work. I haven't tried it yet. And that's why I am done with them. read more

I was using Xfinity Internet up until recently. Since living in East Boston, Xfinity has gradually raised the price of my internet package and the service was not getting any better. The internet speed was okay. Sometimes streaming a live sports event it would buffer, like Thursday Night Football. After Xfinity's latest price increase I had enough and switched to FIOS. It's a lower price plus the speed is better and more reliable. No more buffering. read more

If you are double billed Xfinity will not refund your money just credit your account. I was double billed and given, I'm sorry for your inconvenience but we can't refund your account . I was double billed within a 7 day period. I've been a customer for 12 years now. AT&T is not looking so bad now!!!!!!! read more

Worst customer service ever, can't get a human & any time you reconnect with their automated he'll you'll have to start from square 1 The only thing they do fast and consistently is take your money read more

-100000 they raised my bill 5 times in a contract period and renewed my contract without authorization been a long time customer but this is ridiculous I may sue!!!!!!!! read more

You can never get a live person. You spend over two hours trying to resolve ANY issue. They don't care as long as you pay them especially when they overcharge you read more

If folks are considering engaging Comcast for business or home internet, I advise exercising caution. I have long heard of Comcast's poor customer service. I am now experiencing this first hand. Since 2/1/2022 I have been trying unsuccessfully to transfer an existing service to a different home. Some of the equipment installed is defective. The service does not have all of the features purchased, and does not function as it is supposed to. Comcast has scheduled and then not appeared for repeated appointments. It is virtually impossible to reach a live agent, and even more difficult to reach a domestically based customer service representatives. It is virtually impossible to reach a customer service agent beyond front line workers. No information is provided to do so. read more

this company is so bad i f__king hate it. im in the stockmarket, and there was a good trade and then this a__ company wifi crashes, they do have good internet if there is not one other person using your conection and your 3 feet from ur router otherwise this is the worst!!!!!!!!!!!!!!!!!!!! read more

This company loves to take advantage of people. After my mother paying almost 300.00 for years for basic internet and cable she didn't need. I spoke with them to get a smaller package for a cheaper cost. Local news, hallmark mystery, and basic internet for 2 tvs. $175.00. After 1 month, they changed channel structure and are charging her 205.00 for same thing. This company is disgusting. read more

I have been with Xfinity since 2019 and set up cable on my own at the start. Now that I've moved to a new house the cable cord didn't reach the TV. When I called to ask if there was any other options they said a wireless cable box. I asked if someone could come set it up because it felt over my head and they said that it would be $70 fee. I pay $150 per month for cable/internet and they couldn't come out to help set up the box? Very much regret starting the xfinity cable since this situation. read more

Costs more and more money every year for the same terrible service. Would switch to a different provider ina heartbeat if they didn't have a local monopoly. Can't wait to give starry a whirl once my building gets it. Its like $100 bucks cheaper and can't possibly be any worse. That being said xfinity's so expensive and simultaneously awful I'm on the verge of canceling my internet anyway, even with no fallback, and just going back to watching DVD's and VHS's to save money read more

They changed all the channels around on cable. Can't find any info on their web sites where the channels are now. No customer service. I'm finished with comcast. Time for satellite. read more

I am Done....they showed me past due amount. I had my debit card stolen so when I tried to pay this months bill they say i owe nothing, How are you okay with this. They have now taken monies from the Fact I paid Immediately .. . I am taking ALL their stuff back..... What happened to the days of getting a call....orr better...SPEAK TO A HUNDRED And true to read more

Went to the service store on Blue Hill Ave & Quincy Street. I hate going in there. The service agents totally ignore you. They don't greet you back when you first enter the store. 2) A lot of children hang out in the store. 2) the tech who finally asked can I help you; was not pleasant at all. Comcast has to do better in the black neighborhoods. Not a nice place to do business at all. The Rep didn't even ask why I was returning the equipment without a word he just handed me my receipts for returning the equipment. No communication at all. read more

Its very hard to reach a voice live agent, text live agents are not efficient at all. If anytime the automated system allows you to talk to someone you finally get to correct the mistakes of text agents and get what you deserve. Xfinity's customer service is below 0. Not recommended at all. read more

Seriously xfinity. Crap programing for an expensive price. Shame on you corporate for not fighting harder for better programing for your yes your customers. What's next no programing . Just stupid moronic waste of time commercials?. Just asking you tell me. And one more question where do you get your useless defective equipment at a yard sale?. Once again just asking you tell me. Fix it. Do better. That's my usage of my first ammendment rights to the constitution of the United States Of America . read more

Worst wait times ever every time is over an hour and then they don't even resolve the issue and you have to call back again and wait over an hour again they will send you to collection agency when you don't even acquire their services because they couldn't make the service work I am beyond pissed off at this company I will never have Xfinity services read more

Sourcing out jobs to foreign countries who can't fucking understand the American language! Kept telling them my internet has a problem not getting the full plan of the 1200bpms. The techs said they have replace the cable from my home to the pole across the street. The techs said they would be back on Saturday (3-26-22 or Monday (3-28-22). Nobody showed up at all. I did that chat thing and these foreign dumbasses have no clue. No more support for Xfinity from me. read more

It sounded good. After they accidentally turned off service at the wrong address they offered me mobile phone service for $15 per month a monthly bill credit of $20 for a year and a $100 Visa card. Then the real fun began. I had to call customer care to help port my current number. 3 representatives later and an hour they said I needed another technical support person. I refused to wait any longer. The representative promised me I only had a couple more minutes and all would be done. Well he dumped me into a queue that had nearly another 2 hour wait. I hung up and stayed with my current mobile provider. My neighborhood has no other options for WiFi. As soon as AT&T is available to me I will switch immediately. I cannot wait to cancel Comcast/Xfinity. The worst experiences ever with this company. If you have other options take those. read more

terrible. cannot get through to cancel service. they make it next to impossible to cancel your service. i cannot believe there aren't legal issues with what they do read more

Lie after lie from Comcast x finity, I was promised a refund but never received it ,I spoke with 5 different representatives on this issue, all 5 had completely different answers!! That refund promise was nothing but a scam!!! Screw them!! It's time to involve the attorney General! I overpaid ,they received their payment on time, now I want my money!!!! Scammers!!! read more

Horrible liars , scam artist , miserable customer service , was hung up on 9 times , I was talked to like a piece of dirt , they lied about basically everything and even locked me in for a year and canceled my promotion so I'm paying fill amout , your all scum and I hope you sleep good at night knowing you've destroyed my financial situation completely for a year THANKS SO MUCH , I pay now , BUT MARK MY WORDS I WILL MAKE YOU PAY ONE HUNDRED FOLD , laugh now hahaha but you will cry later. YOU WILL REGRET THIS YOU read more

Customer service is really bad. I had some guy in customer service trying to get me to get more internet that is needed because I was canceling cable. Then he was so rude to tell me he knew better what I needed because he has a degree in engineering. I told him really then why do you work for xfinity, and he tells me I make more than working anywhere else. I told that's nice but I don't care and I really don't like you and I called back. This is the second time in a month someone in the customer service loyalty department has talked so rude and down to me. Management Team at xfinity. Do you see why you are losing customers. It's your pricing and the rudeness of some of your customer service reps. I really don't care what degree someone has. I would like to get my account in order and be treated respectfully read more

This company should be embarrassed. Their tactic of customer service reviews happen after each conversation you have with whoever answers the phone that day. They are so nice on the phone and tell you how it's all set up and you're good to go, so of course you give them a 5. Then, you find out the next day that actually none of that was true. The next person you talk with negates what the first person said so you hope it was just the person and not the company policy. Unfortunately, yes it's their work ethic policy. So, of course you call to complain and yet again you're told that the second person and the first person were wrong and here is what is actually going to happen. At that point, run! Their goal is to get you off the phone, get a rating and then move on. I trust their google reviews about as much as I trust a swindler. Teena Regan read more

Xfinity/Comcast provides internet to 1/3 of Americans. This is highly alarming, as it represents the total of Americans potentially facing major network security breaches, in 2024. Additionally, statistics show that 85% of the U.S. population says they have at least one smart device connected to the internet, according to online sources, most of whom are using Xfinity internet services. Therefore, this number is equivalent to the population that today deals with invasion of privacy, data theft and even physical damage with geolocation being compromised through their mobile devices when they use the company's App. Now, using my most recent experience with Xfinity to write this review, my internet security has been breached on two separate accounts. When I first detected the security concerns with my internet service, it was through the evaluation of my Xfinity Gateway and App Admin Tools that were showing the unknown MAC address of devices that were not mine or any member of my household or visitors. After this finding, I started an investigation and sought a solution with the company's Technical Support and Security and Assurance teams. This was, of course, a failed attempt, as the company's personnel are probably the hacker. To make matters worse, let's say you work remotely and have professional obligations, as well as face threats of being in a position so targeted by cybercriminals. Anyway. Talking about the Xfinity service, they setup your Wi-Fi name and password initially unless you use your own equipment, which I highly recommend doing. The company claims to offer "a self-service installation," which is misleading. That is, the initial Wi-Fi name and password, again, if you are leasing the company's Modern/Router still need technical support to activate and configure the Gateway. Also, if you want to access your Gateway/Router IP Address to make any changes, it's through a Web HTTP:// protocol, which is already an insecure protocol, and the company's website blocks you if you have a VPN enabled on your device. Therefore, you are required to disable the VPN before visiting its Gateway Administration Tool (Router IP), which is clearly how the company collects your IP address. Bottom line, Xfinity tech personnel will always have insight of your Wi-Fi name and password, and it's recommended to change them immediately. However, even doing so, they will potentially be inside your Gateway and App Admin Tools, even before you did when using their equipment/gateway/app tools. Also, while I was reviewing the company's App Admin Tool to remove any unknown devices that would show up randomly or a device that would remain active online even after I logged out without even saving the Wi-Fi name and password in the device after each use, my iPad was breached in the process. This led to other devices getting compromised and what further complicated the matter is because I was using my iPhone Hotspot, which is a different subject that will not be covered in this review. read more

Absolutely horrible internet service and customer service. Beware of this company, go somewhere else. My internet has been down for days and they said they are going to send out a tech, never came, cannot get through to them. Terrible experience all all around read more