Had used this company in the past so it was an easy decision to go with them again…read more Eli was easy to schedule with and he recommended an affordable smart lock and saved me $$. Highly recommend this company.

Eli was easy to communicate with, efficient with the locks I needed changed, flexible with timing…read moreof scheduling the work, and very kind. His price was also very reasonable. I highly recommend him.

Wow! I used Yelp AI to find a locksmith and it was an amazing experience…read more We needed a deadbolt lock replaced at our home and I had been putting off this task for quite a while. Finally it was time to do something. I was sitting at a car dealership waiting for my car to be serviced and I had Yelp find me a locksmith. Within a just a few minutes I had responses from two locksmiths. Star Locksmiths, Bulent, was reasonably priced and at my home the next morning. The install was quick and he rekeyed the lock to match our existing keys. He even adjusted the handle for the regular lock (below) so the cold air wouldn't come through between the door and the door frame. We were really pleased and will use Star Locksmiths again. Thank you!

Needed a car key replaced last minute on a weekend. Called around and they were the only ones who…read morecould come out same day. He had the right equipment with him to cut and program the key on site, no need to tow the car anywhere.

Had an issue with a listing I was selling and I was out of country. They answered quick, took care…read moreof it, documented it, same day highly recommend.

They provide excellent high quality service always. I was going through tough times, but they were…read moreunderstanding and didn't turn me away. I can not recommend these guys enough. Stand up gentleman without a doubt that provide amazing services

I was locked out of my condo and went to yelp to look up a locksmith. Mike got right back to me…read moreand sent Alex in 25 minutes who was soooo nice and got the door open in minutes. They charged a reasonable price given they can really get any amount of money because getting back into your home is a necessity. I will contact them again if I need this kind of service. There is no need to use anyone else. Highly recommend.

Great fast service - fixed door lock late at night. Responded immediately and arrived within 30 min.read more

He always shows up on time, provides professional service and detailed work. I would recommend him…read moreto anyone who needs their locks looked at.

I broke a key in my lock and I thought it was a goner but I contacted Marcos. He came quickly and…read morefixed it at a reasonable cost. He's a find.

I was locked out at 1am after a long travel day. They answered right away and came within 15…read moreminutes. Highly recommend!

Repeat customer! Veteran locksmith has helped me with two different locks over the years in my…read morehome. They responded quickly, professionally, and pricing was good. They arrived quickly after the call and fixed it fast! While they were here the locksmith also tightened the loose doorknobs. Very happy with the service! Thank you!

Called for an apartment lockout. A contractor arrived within 20 or so minutes and had the door…read moreunlocked in under 5 minutes. Total lifesaver!

Honestly, they are really horrible with communication. I called a week ago and set up a time to…read morehave them come to do a remote on my vehicle. The day comes, and I don't hear anything from the guy I spoke to, so I messaged him at the time he was supposed to be there, to which I got back, " I can't make it, sorry. I'm stuck. With kids, sorry." I took the time off from work to meet him and didn't even get the respect of communicating he couldn't make it beforehand. The only reason I got a response was because I reached out to him. I tried communicating multiple times and was left unread. So I called again, and the woman took down my information again and said that the tech would get in touch with me. Shocker, no one ever did. I reached out to the original guy in hopes he was the one, as I really need to get this remote. He said, "I'll do it." Perfect, great. Day comes, and I messaged him in the morning to verify before I left work early again. He sent me someone else's name and number of the tech that would be doing it. So I reached out to the new guy and verified he could be there for 3 p.m. He said he could, and he actually showed up early, which I felt bad because I wasn't home right when he got there, but even he said I should have gotten a discount for making me wait so long to have this service done, but they weren't having that. I get life comes up, but lack of professionalism and courtesy is unacceptable. Being left unread and ignored for days when I was asking to have a service they provide done is just wrong. Luis was prompt and super fast, but the rest of the experience with this company was unprofessional and lacking basic human courtesy. To update my review, they had Luis messaging me to remove my review because he was worried they would fire him for a bad review, even though I specifically mentioned him being the only good part of this experience. I told him that I was going to leave my review as it wasn't against him; it was against the company for their poor handling of my situation and their lack of professionalism. I said if they would like to call me to talk to me about it, that would be completely fine. Well, they did, and the man I originally spoke with kept telling me I should remove my review because, "things happen" and I should understand. When I told him that Luis was the only good part of the interaction and that my review would remain up, he became aggressive and said, "I hope you get what is coming to you." I have never in my life had a company be so unprofessional and not only not try to fix the issue but bully me into removing my review, then take it out on the employee who actually did their job correctly. Luis had messaged me to tell me that they laid him off from the company due to bad performance. 1- That is absolutely ridiculous as he was the ONLY good part of this entire situation. 2- It is absolutely absurd to have an employee messaging a customer to have reviews taken down or changed. Have a better business practice, and you won't receive bad reviews. They should be absolutely ashamed of themselves to retaliate against a good employee for their poor business practices and unprofessionalism.

Wonderful experience! I brought in a lock for rekeying and they completed it in minutes while I…read morewaited. Extremely professional, friendly service, and reasonably priced. Highly recommended!

They copied 4 mailbox keys for me, and twice I had to come back to get them to work. Finally, I had…read moremy contractor change all the locks because I didn't want to keep coming back to test and see if this time they got it right. Now, the 3 or 4 keys cost about $11, but the office manager didn't want to refund the money because I came back after 2 weeks. I explained that my busy schedule didn't allow me to keep coming back, so it took me some time. I have been using Mass Ave Lock since 2001, but with the new management, she said that she didn't care, all over $11. I had just spent $243 with them that very day. While I was in the store, I noticed that I was treated less friendly than with other customers. I started wondering why this was the case. I began to think I was being treated unequally, which made me reconsider going to them in the future. The manager insinuated that I would misrepresent the facts all over $11. Please. She challenged my credability of this small amount PLEASE!