This business is wonderful to deal with. Their customer service and communication is top notch. I would highly recommend them to anyone.

Cameron was fantastic. Very honest and reliable. Great prices and very informative. I'd highly recommend coming here. read more

Locks Keys - A person holds a car key with a black plastic head and metal blade, shown against a background of store shelves and tiled flooring. - Keys & Locksmiths Near Me - Woburn, Massachusetts

Cam made 3 keys for me within a blink of an eye! Great service and very nice to talk to. They also have a reserved parking spot in front of their store so don't worry about getting a headache trying to find parking in the Woburn Village. Recommend this place to anyone who needs keys! read more

We needed our locks replaced and new keys made, and Rick was great! He arrived very quickly after we called, and did a great job. Highly recommend! read more

We had an obscure key need for the lock on the hatchway of our boat and had tried a number of other locksmiths to no avail. Rich came up with a creative solution and we left with working spare keys! Highly recommend. read more

Needed some key help great employee in Cam he was friendly funny helpful and knowledgeable. I will definitely recommend anyone in need to go see Cam at Locks and Keys in Woburn read more

Got a spare set of keys cut in less time than it took the cookie shop next door to box up an order. Friendly, fast and affordable.

A reliable business that has been around for years & is always available to perform great work! Mochelle read more

Frank arrived to get our Ford rekeyed in less than 45 min after our call to AAA. He was courteous and professional. Highly recommended!

Did not make it right. Tech programmed car alarm wrong when he had to cut me a key. Called before & he expects you to wait on him for 4 hours to fix what you already paid for. Called today to get a resolution no such luck. That's ok, I will get it corrected elsewhere. read more

Needed a new battery for my key fob - walked into Locks & Keys yesterday and they took me right away. They were friendly, quick, and knowledgeable. Took one look at my keys and gave me advice that I had never heard of/would not have known and potentially saved me a lot of money. Pleasure to chat with and knows his stuff. Reasonable pricing, too. Thank you! read more

This is by far the absolute worst vendor I have ever dealt with for anything, but especially for a locksmith. I called and asked for a quote to put a pin pad on the front door of our building. I have called half a dozen times, and texted them multiple times. I never even received a quote. I shouldn't have reached out as many times as I did, but I figured I would give them a break, maybe they are busy, or shorthanded? Rich was very friendly on the phone, and responsive, but Rick must be the owner or manager and the only one who can do quotes. Rich would respond to my texts and calls and say he was forwarding them to Rick. They had more than enough chances to at least give me a quote. If Rich ran things I am sure that things would have happened differently. read more

What a great experience I just had with Chris. I called him in the early afternoon and he was able to show up within a couple of hours which was awesome! He did an amazing job with my locks, was very knowledgeable, and was able to point out and correct some major issues that were not addressed from the previous owners. The work was completed in a timely manner and was very clean, he also provided me additional tips and n how to keep my unit safe. I strongly recommend Chris work and Locks and Keys! read more

They are responsive and ready to help! Awesome locally owned business. If you have a tough situation, they have the tools to assist.

I was in need of a 2nd key for my car. I went to so many places to get this key made, and no one could this for me. I went to the woburn Mall and saw the Locks & keys place. I went in there thinking they were not going to be able to do this for me. The manager assured me that he could make this key with no problem. I cant remember his name, but he was wonderful. He gave me the key, and he told me to go start my car. It worked, and i was thrilled. I went to 10 different places and no one could do what he did. I also needed a new car remote starter and he offered to set up that appointment for me as they come right to my house. I said my work schedule was crazy this week so I would call and he gave me the business card. I wanted to give him a tip and he said no. He is an asset to this company. I told him he made my day. This place is in a little mall with Market basket, T J Maxx, and Home Sense. I will recommend this place to everyone. He gave me outstanding customer service. He did this job efficiently and with a smile. He also has a great personality. I am impressed with his outstanding customer service. There are so many places that don't have this. read more

I accidentally locked myself out of my apartment when I took my dog out. I called Locks and Keys. Christopher called right back. He arrived within a very reasonable amount if time. He asked if I wanted him to wear a mask, which I really appreciated given that my mask was inside. He got me right in and his rate was very reasonable. I highly recommend Christopher and locks and keys!!! read more

This place is great. I have been having some trouble trying to find someone to clone my Vespa key. Even though the manager was not familiar with these type of keys, he spent the time to research them and he was able to solve my problem. The guys that work here are not just knowledgable and helpful, but friendly as well. read more

This is my second review of this business because I can't praise these guys enough. My key to my business broke in old commercial lock that's been giving me and a fellow tenant issues over the past few months. Today it finally ate my key. I called and these guys were prompt and ready to rock when they got here. Our technician this time was Greg and he was honest, courteous, knowledgeable & serious about his trade and super quick. Lock is as good as new - he did diagnose an issue, that I could clearly see, was eventually leading up to today's problem - that should be remedied by our landlord. I really appreciate this company's service and every technician has been excellent to work with. Thank you again! read more

Useful to be able to do simple key in the shopping mall, can shop when waiting. However, car key programming is not handled there but by a 'travel' person. Their price for key programming is higher than dealership. It's borderline ridiculous. For a new key + programming + cut, I got for quote: - Toyota 2014 Highlander: $349 - Dodge 2010 Journey: $285 Well, compare their price with buying 2 Dodge Key Fob on Ebay cost: $14 and the dealership in Woburn charge $75 to program, and Locks & Keys cut the key for $3... So a total of $92 versus $285. The Toyota Key Fob is harder to find, it cost around $100 on eBay. Programming a key is not an 'art' you just need a tiny computer, you can buy it around $200 to $350, and resell when you don't it anymore... which I did. read more

Such a great experience!! I needed to get a copy of my apartment key made, the key itself opens two different doors, and one locksmith I went to said "in 26 years I have never seen a key like this ever before. Sorry". I scoured the internet, emailed Locks and Keys and they called me back almost immediately. The gentleman was incredibly nice on the phone and made sure to ask questions BEFORE making me drive out to him. I went to the Woburn mall, where he not only made the key (which works better than the key I got from my apartment complex), quite quickly and for a VERY resonable price, he told me if I had any issues to bring it back and he would cut me a new key for no additonal charge!! I didn't need to, but I will be coming here for all my key needs! So friendly, more than reasonably priced and GREAT customer service. read more

We've been here twice, once to get a couple key copies, and another time to get key copies that actually work. Well, after two tries with a simple house key, we got keys that sorta work. Not wanting to go back to the store yet again, we thought "good enough." We rarely need the keys - mostly just for out of town guests staying with us. When we got a dog walker, one day the key just got jammed and she couldn't get in (and every day was a hassle). Most of our experience before has been with regular hardware stores. These have been cheaper (though the key blanks are not as good quality as Locks & Keys), and while sometimes they don't work either, it's still cheaper to get 1-2 extra copies just in case. We will not be going back here, as it's just too much hassle. read more

Chris was great and very professional to deal with..price stings but I had a problem that needed to be dealt with, and Chris did just that.

New car meant I needed a spare key. Wasn't going to pay the ridiculous price wanted by the dealer for a spare high security key. Went to Locks and Keys in Woburn were the Mall was and all the new construction is going on. They are still open and the person working, Rich, who was very nice and helpful. They have been open this entire time and will be moving to a brand new store shortly in the same plaza. Can't wait to check out. Also good to know that they provide 24 hour service can can come to where ever I need them whether it be my house, business, or where ever I may be when I need them. read more

Forest did a great job when he helped make a copy of my car key the other day. I was out and lost my keys- the only set I had. Forest got to work right away and did a fantastic job- he was very knowledgeable, professional and kind. I would absolutely work with him again! Forest, thank you so much for getting me out of a really stressful situation! -Caroline read more

As a manager for a local medium-sized business I have had a long-term working relationship with this establishment. Their locksmith service has been reliable and dependable. Everything changed when I needed a personal service for an engraved item. I brought my sister's Christmas gift to them on 12/8/18 and the nice young man said it will be ready in a week. Gave me a price, said pay for it when you pick it up. All Good...NOT. I called after 10 days to check on the progress and was very rudely told by the obviously travelling locksmith who answered the phone that it wasn't ready. I asked how long did he think and he replied, "obviously you don't know anything about engraving." I told him that I was given a one week ETA and while I could wait a little while I would need it by Christmas, did he think it would be ready? He said, "I have no idea." He went on about how the owner has the machine and the bracelet is at his shop but that he would not be able to tell me how long and asked it I wanted to come and pick it up (not engraved). To say that this person was rude is an understatement. So much so that I teared up by the time I hung up. I felt like I was verbally abused. I awaited until the Saturday before Christmas to call again (and I dreaded it). That same man answered and I asked if the bracelet was ready. He said 'nope.' I said may I come and pick it up and he said 'yup.' I asked for the address where the bracelet is so I can come and get it and he said he would bring it back to the Woburn Mall location. So I went there to pick it up and that same man was talking to another mall worker. He saw me there, a customer, and ignored me entirely. Even after the woman left he did not acknowledge me. I finally said Hello, I am the person with the bracelet. He said "name?" I replied with my first name. He said "last name?" As if he did not already know who I was when he ignored me earlier. I replied with my last name and he handed me the box with the bracelet. No words, no sorry, no goodbye, nothing. I did ask if I could speak with the owner at one point in this experience and I was ignored. If the owner would like to follow up with me, I would be open to hearing from him/her. Otherwise I will not ever go back there and I will influence my co-workers and company to avoid this business altogether. Merry Christmas...not. read more

I had a problem with my key fob. I couldn't get the tiny screw undone to change the battery. I went in & even though it took quite some effort, the employee got it. She was so great. And because I brought my own battery, she didn't even charge me! I'm not incompetent; the screw was messed up. She agreed. And I was so impressed with the service she provided me. I'll be going back for any needs that they can help me with. Thank you! read more

Thank you so much for fixing the key to my car. So fast and affordable. My key was in three pieces with a stripped screw.

I purchased a pair of Toyota original keys (~$45) and brought them here to be copied. After waiting 10min for the clerk to get off the phone with his friend, he took my expensive blanks and butchered the copies and then stiffly handed them back to me saying there was "no guarantee" they would work because they weren't sold to me by his business. This place sucks. Don't go here. read more

I live in a local disabled housing complex I am disabled I have multiple health issues I came home because I was having a low blood sugar attack found a red van parked in my assigned parking spot I pulled up behind the van beeped my horn like I was told to do the workout was in the van ignored me like girlfriend heard me beeping the horn came to the apartment Window saw the worker in the van he got out of the van she informed him that he was parked in a tenant spot he started yelling at her saying fuck you I'm working here I have a placard at this point I heard him yelling at her I got out of my truck told him he had to move he started screaming at me swearing at me refuse to move I was not feeling too well as time getting worse by the minute I told him I was not going to argue with him I was just going to call the police he said go ahead so I did call the police the dispatcher it was on the phone he did move his van he proceeded to approach me screaming and swearing at me of course I scream back but the dispatcher heard everything he said after he was done screaming he walked away I got back on the phone the dispatcher from the police department told me I should be seeing a police cruiser at any time which I did I told the police officer that I was having a low blood sugar issue and I had to go into my apartment to get my glucose tablets so I don't really know what happened between between the worker and the police but I was definitely would have told the police officer to send an ambulance I was not doing too good at this time if I did have an ambulance take me to the hospital I would have sent the bill the owner of the company very unprofessional their workers should not be yelling streaming swearing at the tenants especially when their In The wrong there was a sign posted tenets parking only it was right in front of my parking spot there was no way he did not see it he just didn't care read more

Love this place! Like a fool, I recently lost every one of my keys and had to get a bunch copied, including my car key & mailbox key for my apartment. I called to ask if they'd be able to do non-electronic car keys and mailbox keys, and the gentleman I spoke (I believe he was the owner, didn't catch his name unfortunately) was super kind and helpful. I swung by and he was able to copy all of them super fast with no problems for a super reasonable price. Would 100% go here again next time I need any kind of key service. read more

While visiting MA for the day (don't ask me why we chose Woburn for a pit stop it's a long story), I was in Woburn at the Mall when my little one snapped my key inside the lock of my Oldsmobile. While freaking out and trying to remain calm, I found that there was a Locks and Keys inside the mall! The gentleman at the desk (I think his name was Andy) helped me immensely. He had a locksmith come out to the lot, get the damaged key out of the lock and made me a new one in less than an hour. Customer Service : 10/10 Overall Service: 10/10 Location: 8/10 (A bit hard to find if you're not in the immediate area or if you know it's inside a mall) Two Thumbs Up! read more

If you're having trouble getting a key copied at Home Depot or Lowes - go here. They have WAY more blank keys on-site and will absolutely be able to do it for you. I had them copy a mailbox key - no problem. Cheap, too. Usually nice people work here too. I really like the place. Been here forever, too.... read more

I had recently had to walk my scooter home, on a blistering hot day, uphill, took me about an hour, ( I am almost 60 Yrs old),, stupidly, had locked key for said scooter, in the trunk, under the seat, I had called AAA and they said they could send a locksmith to get key, I was so happy!!! Then I get a call from locks and keys woburn, saying they cannot open trunk...???? didn't even come out to look... Come again??? Your one job is to get locks open, and you cannot even ATTEMPT to get my key?? Well needless to say, NOT HAPPY. My ex came by, took one bolt off seat, and MAGICLY GOT MY KEY. I would not call this company to unlock shit. They could not have cared less that day, me, you no get ANY business or recomdation from Me. Pissed me off. read more

I didn't actually use their service directly, but I had a great experience with them nonetheless and felt like they deserved a review. One of their vans hit my car in a parking lot, causing some superficial damage. They were very friendly about it, and they paid for all the repairs to my vehicle (including the rental car) without any hassle. I was impressed with their professionalism and friendliness throughout the process. If I ever need a locksmith I'll call them first. read more

Jake our savior came in a quick and professional fashion made a New key for me "after I lost it" and saved my day couldn't request a better company. read more

My sister had lost her keys the night before and quickly need a replacement. We called Locks & Keys and Forrest came and quickly helped out. The car key was quickly replaced and our problem was solved. read more

I had read the other reviews and the owner had commented so I decided to try the store. I called in advance and was assured they were open until 9 tonight. It's 5:39 and the store is locked and the grate down. I called again to see if I could get through to someone and nothing. Now I'm off to Home Depot. read more

Locks Keys - Keys & Locksmiths Near Me - Woburn, Massachusetts

Previously I visited the location in the mall to get information about changing lock. Once my renovation was over I was able to contact locksmith Zee to get my locks changed quick as a key had been lost. He was very responsive and was able to get someone out to my place the next morning. The person who showed up however didn't have the right equipment and had to leave for over an hour. The process was easy and they did a great job so I would contact them again if I ever need another replacement. read more

Called them on the phone in the afternoon to confirm today's hours.They said they were open until 6PM. I arrived 15mins after the call and they were CLOSED. That earns you 1 star, jerks. read more

I received prompt callbacks and service here. It was to duplicate a chip car key. With one person running a busy business, I was impressed. Thank you. read more