I was locked out at 1am after a long travel day. They answered right away and came within 15…read moreminutes. Highly recommend!

Repeat customer! Veteran locksmith has helped me with two different locks over the years in my…read morehome. They responded quickly, professionally, and pricing was good. They arrived quickly after the call and fixed it fast! While they were here the locksmith also tightened the loose doorknobs. Very happy with the service! Thank you!

Great service here for my Mazda FOB order. Staff was friendly and promply replied to my request…read more Quick service, great business.

i called ahead because when I just dropped by, no one was there. when I spoke to him on the phone,…read morewhatever his name was, he didnt give it... he said he had no set hours. I asked if I could make an appt. & he first said no. Then he said 5 clock & I showed up right at 5 & I waited til 5:15 & I left. I have no idea what is going on but I bet he doesnt need anyones business. I wont be going back.

Called for an apartment lockout. A contractor arrived within 20 or so minutes and had the door…read moreunlocked in under 5 minutes. Total lifesaver!

Honestly, they are really horrible with communication. I called a week ago and set up a time to…read morehave them come to do a remote on my vehicle. The day comes, and I don't hear anything from the guy I spoke to, so I messaged him at the time he was supposed to be there, to which I got back, " I can't make it, sorry. I'm stuck. With kids, sorry." I took the time off from work to meet him and didn't even get the respect of communicating he couldn't make it beforehand. The only reason I got a response was because I reached out to him. I tried communicating multiple times and was left unread. So I called again, and the woman took down my information again and said that the tech would get in touch with me. Shocker, no one ever did. I reached out to the original guy in hopes he was the one, as I really need to get this remote. He said, "I'll do it." Perfect, great. Day comes, and I messaged him in the morning to verify before I left work early again. He sent me someone else's name and number of the tech that would be doing it. So I reached out to the new guy and verified he could be there for 3 p.m. He said he could, and he actually showed up early, which I felt bad because I wasn't home right when he got there, but even he said I should have gotten a discount for making me wait so long to have this service done, but they weren't having that. I get life comes up, but lack of professionalism and courtesy is unacceptable. Being left unread and ignored for days when I was asking to have a service they provide done is just wrong. Luis was prompt and super fast, but the rest of the experience with this company was unprofessional and lacking basic human courtesy. To update my review, they had Luis messaging me to remove my review because he was worried they would fire him for a bad review, even though I specifically mentioned him being the only good part of this experience. I told him that I was going to leave my review as it wasn't against him; it was against the company for their poor handling of my situation and their lack of professionalism. I said if they would like to call me to talk to me about it, that would be completely fine. Well, they did, and the man I originally spoke with kept telling me I should remove my review because, "things happen" and I should understand. When I told him that Luis was the only good part of the interaction and that my review would remain up, he became aggressive and said, "I hope you get what is coming to you." I have never in my life had a company be so unprofessional and not only not try to fix the issue but bully me into removing my review, then take it out on the employee who actually did their job correctly. Luis had messaged me to tell me that they laid him off from the company due to bad performance. 1- That is absolutely ridiculous as he was the ONLY good part of this entire situation. 2- It is absolutely absurd to have an employee messaging a customer to have reviews taken down or changed. Have a better business practice, and you won't receive bad reviews. They should be absolutely ashamed of themselves to retaliate against a good employee for their poor business practices and unprofessionalism.

I was on my way to Pilates this morning when I realized I had accidentally locked myself out of my…read moreapartment. I did a quick survey of locksmiths around Boston on Yelp, and one thing I learned is that it's really helpful to send a photo of your lock when requesting a quote. I ended up going with Picky Locksmith, and I'm so glad I did. He responded to my message within minutes, gave me a reasonable estimate upfront, and arrived within about 20-30 minutes. Once he got there, he had my door open within a minute or so! He was kind, efficient, and professional, especially considering how stressful it is to realize you've locked yourself out. I'm incredibly grateful for the quick response and help this morning. Highly recommend Picky Locksmith!

I came home at 12:30 a.m. to find the battery on my apartment's lock had died and the property…read moremanagement could not find anyone to help me. Contacted Picky Locksmith and they were here in 25 minutes and had me into my apartment 30 seconds later. Definitely recommended!!!

MassBay Lock and Key was responsive,prompt, efficient, and I would absolutely use them again…read more After reading several positive reviews, I called and Andre immediately picked up. I explained my doorknob/lock issue and Andre asked when was I available for him to stop by. I said whenever, and he said he'd arrive within the hour, which he did. He diagnosed the issue (I needed to replace the knob while keeping the lock intact for our key), showed me a better quality knob he had in his vehicle, priced it out for me to okay, and had the work done in 45 minutes. He showed me what he had done, walked me through the workings of the new knob, I paid him (reasonably priced), and he was on his way, but not before saying to call him if I had any questions or issues. Highly recommend!

Good communication - easy to work with - and my lock looks and works amazing. He explained…read moreeverything so thoroughly and made sure I was comfortable with the new lock before leaving. I would use them again without hesitation.

Went here to get a new set of apartment keys I had lost. Home Depot wasn't able to identify or copy…read moremy key. Showed up here and the woman identified the key and helped me within minutes. Definitely the place to go in the Boston area with great prices and service. Extra points for the friendliest of cats!

Simply the best in Boston. They truly care about what the customer needs. Honest and sincere. I…read moreshowed an interest in how locks work and how the keys are structured. I received encouragement, advice and help from everyone behind the counter, including their awesome feline 'Luigi'. I wouldn't trust our access security to anyone but Broadway Lock of South Boston.

Arsen was hands down the most responsive, respectable, professional, and fairly priced locksmith…read morethat I have dealt with across the Greater Boston area. He is always communicative and takes care to make time and is punctual to all his calls. Call him today!!

Quick work at a reasonable price. Thanks for fixing our privacy lock and helping us escape the…read morebathroom!

Michael Crawley was wonderful! He responded quickly, was professional, knowledgeable, and…read moreincredibly helpful. He fixed the problem with my lock efficiently and was a pleasure to work with. I highly recommend him!

I hardly write reviews these days. The last thing you need/want when looking for a locksmith is…read moresomeone taking advantage of you when you need a locksmith. Mike is the exact opposite. When I needed some help, two people well integrated in the community recommended Mike instantly. He really is amazing. Good, nice guy. Old school values and manners. Explains what he's doing, teaches you to do the work yourself, and ton of good, solid advice on the what he does. Fixed two locks for me for 1/3 of what I was expecting for 1. Been doing this a long time.