The only challenge was getting an appointment, only because Starry is so popular now. However, once it was installed, the service is excellent!!! Such amazing fast and consistent speeds (200+Mbps)!!! AND for an amazing price! To top it off, the customer service is superb. I got an in-house tech install visit from Greg who was super nice, accommodating, and personable. Wow...definitely such a stark difference from the other ISP (whom shall remain nameless). Infinitely better! ;) Also, they're employees seem exceptionally happy. Happy employees make happy customers...sounds like there's great leadership and culture at Starry. Other IT/Tech company may take note. I've been recommending them to everyone. read more

Everything is fine until you have a problem. Then you will get shuffled off to interact with a bot with no human intervention allowed. I am sitting in my apartment right now with no Internet, and I cannot get a single human individual to interact with me. Instead, I keep getting routed to a bot who disconnects me when I ask a question it cannot answer. The test of a good business is how it handles customer service when things go wrong. Starry has failed on every count. I would give zero stars if I could. I will also be sharing this feedback with my apartment management company. read more

I would strongly caution anyone considering Starry Internet. Starry has been one of the most unreliable and frustrating services I have ever dealt with. Over the last few months, our internet has randomly gone out multiple times with no warning and no clear explanation. Last month, after a long and frustrating back-and-forth through emails and calls, Starry was somehow able to fix the issue remotely the same day. We were never told what actually happened or what was done to fix it. Now the exact same thing has happened again. We called support, and were told there was nothing they could do except send a technician, with the earliest appointment more than 28 hours later. They refused to let us connect with a manager to voice our concerns/ escalate the matter and the chat bot disconnected on us in the middle of our conversation before we could get any meaningful help. The most frustrating part is that this appears to be a recurring issue, and Starry has offered no explanation, no reliable solution, and no real escalation path. For an internet provider, randomly losing service and then being told to wait until the next evening for help is unacceptable and ridiculous. For a company whose entire job is to provide internet, Starry is shockingly bad at keeping the internet working. The service is unreliable, the support is unhelpful and dismissive, and the lack of accountability is unprofessional. I would not recommend Starry to anyone who needs dependable internet, works or studies from home, streams, or simply expects their internet provider to provide internet. read more

This is another outage and somehow they avoid down detector and pretty much everything else

Worst service out there‼Net goes down,can't get any real person to speak with, you call and are put on hold for infinity literally. Email is of no use either,chat bots are ridiculous..telling you the customer " Happy internetting‼ No wonder they went Bankrupt with such incompetent service. They were bought out by Verizon 2025. read more

Starry freed me from my way over-priced, $150/month cable and Internet bundle contract... and I had been trapped in my contract since 2009! What Starry does NOT give you is just as important as what they do: No Bundles. No Hidden Fees. No Contracts. I get high internet speed for only $50/month. They even give your 1st MONTH FREE: starry.com/r/4yaaaj Having no contract, I can cancel anytime. I called their 24/7 customer service... and got a rapid response in only 2 minutes. Like many, my internet was bundled with cable, So, I purchased a $50 Amazon Fire box, and subscribed to Direct TV cable for $30/mth. I even subscribed to Netflix too. Now, I get WAY more TV shows and movies, plus Internet...All for only $90 a month. THE DEAL: I only wish I'd switched sooner! read more

Starry - Starry Internet is at One Back Bay! GET 2 FREE MONTHS: starry.com/r/4yaaaj. RCN cost me $179/mth. Starry+Comcast= only $80! - Internet Service Providers Near Me - Boston, Massachusetts

At first I was hesitant to sign up because I had never heard of them before, and I wasn't sure about the technology they use. Now, after about 10 months of membership, can't recommend this company enough! 1. They do NOT stick in any hidden fees, upcharges, or stealthy price increases. You pay $50 a month, period. Month after month. Unlike RCN, my previous provider, which would try to jack up prices a little bit here and there every couple months, with zero warning so that what started at $40/month eventually ballooned into $70-80/month, and I had to call them up and threaten to quit to get them to bring it down to $50 but only after returning the provided modem & router and buying my own. Apparently, friends and family in other localities who are stuck with various internet MONOPOLIES like Comcast (which diabolically calls itself "Xfinity" in this area because they know how widely their horrible rep has spread) have far far worse experiences. These monopolies basically bribe local/state officials in order to get these monopolies and then are given free rein to screw the consumer any which way any time they wish. 2. Starry GIVES you the modem and router at no extra cost when you sign up, and does NOT charge you a monthly "rental" fee for them unlike the others. 3. When there are internet outages (roughly once or twice a month, usually no more than a few hours tops), Starry actually notifies you by email (you do have to opt into this service) when it happens, and when it's been fixed. This is incredibly thoughtful and useful...too bad nobody else does this. 4. Starry actually delivers their claimed speeds that you're paying for (of course, your computer has to be up to snuff enough to make full use of them---if it's got low memory or a sucky outdated slow processor, good luck). 5. Starry does NOT "throttle" your bandwidth after you've crossed a certain threshhold each month. Many of the other big providers engage in this (illegal) practice, and again there is no local/state authority that actually keeps them honest. 6. The initial installation actually did happen ON TIME, AS SCHEDULED...and the guy who came and did it was as pleasant and professional as you could hope for. Again, a big contrast to other companies who often have rude and irresponsible employees who are probably underpaid and overworked mercilessly, a la the Walmart-capitalism model. As said previously, I cannot recommend this company enough...keeping my fingers crossed they never get bought up and ruined by the evil huge Comcast network or someone like that! read more

My son moved into his new Brighton apt on Monday. We scanned a QR code off of a promotional leaflet, and had Starry install their internet service on Wednesday. We had our own wireless router. James (Starry field rep) installed the cable modem, connected our router, and confirmed the speed (dl greater than 200Mbps) in less then 10 minutes. James was punctual, professional and courteous. We're very happy the installation was quick and my son has had no issues with the ISP. read more

Been using for 4 years now in Boston and never had an issue (except a neighborhood blackout once). Very happy with how fast the internet is and how much I pay. You can try risk-free, with 1 month free internet with my code (no strings attached): https://starry.com/r/en0cwk They don't lock you into any contracts, and customer service is amazing. The technicians actually come on time as well (not give you an 8 hour window in which they will come). read more

I was struggling with my cable provider RCN. Their service was mostly reliable, but not perfect. I was getting 200mBps, but my monthly fee was increasing frequently. I reached out to Starry and they replied that they could provide the same service for less than 1/2 the price. The service was easy to install. The installer used my existing coax cable and had me up and running in a few hours. The service is reliable and I am able to use it for streaming and teleconferencing. Customer service is very responsive. read more

I have been extremely skeptical of Starry over the past year or so, having seen many generic ads and not much information online, outside of their own information but, let me tell you, once I decided to give them a try, I have never looked back. I left Spectrum a few months ago, due to their less-than-transparent business tactics and their continued efforts to increase my payment amount by astrological amounts every year, and I decided to finally give Starry a try. Their boots on the ground guys who install the equipment were friendly and efficient and the setup and maintenance is super user-friendly (it's all done through an app). Since moving to Starry, I went from paying $80 a month and getting 75 mbps download / 10 mbps upload to paying $50 a month (with one month free) and getting 250 mbps download / 110 mbps upload. I live in a large apartment complex in Glendale, CA and I know that Starry is not available in a lot of areas yet but if it is, please make the leap and give it a try! read more

Outages are frequent and last for whole days. contacting customer service is futile. the wait times are egregious (hours waiting, that is if they don't disconnect your call) and when you finally connect to a representative they merely "forward" along your issue with no feedback or answers ever given. Their tool online and in-app to schedule a call almost never results in an actual call. You'll just receive an automated email stating the problem was resolved even if that's not the case. I hoped Starry would be a good alternative ISP but this is one of the worst experiences I've had with a provider and they've shown zero interest in changing their practices in the two years I've been a customer. read more

It's good while it works but god helps you if there is something wrong , you will be on hold for hours until you can talk with someone and even then the call center person tell you I'll send the issue to a senior engineer to fix it but they will be in tomorrow and they will call you back , never received a call back just a lousy automated email that the issue is resolved, it's good for few days and it's same story again, so sad I had so much hope for them read more

Even only just having Starry for the past two days I feel very pleased with this internet service. My installer, Jose, was friendly and prompt. He was quick to install and professional. Wore a mask the whole time, which is so important during this pandemic. The energy to this company reminds me of Mint Mobile, my cell service provider. They're both kind of cute and hip, while being very functional and affordable. Thank you, so glad we moved somewhere where your services were available. read more

Starry is an excellent internet provider. Their coverage is top notch and I have been more than satisfied with their customer service the few times I've had outages. Further, you can't beat the price for the quality of the product. I've been with Starry for a year now and I see myself being a loyal customer for years to come. If you can get Starry, you should. Simple as that. read more

I just got Starry installed yesterday. The technician, James, who came was SO unprofessional and condescending. He glared at me when I asked him to remove his shoes when entering my apartment b/c it is carpeted, or at least change the underneath covers for shoes. He replied dismissively: "Oh I just changed them. The shoes are clean." and stepped right into my apartment. I am an Asian female and was alone at the time, while my partner was away at work. I work from home and specifically told him that I'm waiting for the installation to be completed to continue back to my work. And guess what? He tried chatting with me like there is no tomorrow. The whole time I just stared at my phone hoping that he would get the hint and get to work. One instance, he just stood there and chatted about his family, his kids, his granddaughter. So respectful of the customer's needs indeed. Very condescending guy, and he made me very uncomfortable in my own apartment. Starry, I've heard you guys are downsizing with respect to workforce. I hope you'd take a customer's sincere feedback and think twice before sending a technician like James out to customers. I bet he does well with males, but very dismissive and condescending with female customers. I live in Boston, MA, btw, not CA. read more

DO NOT SIGN UP WITH STARRY. Goes out all the time and there is zero help in customer service to fix it. They will only tell you to unplug/replug the router and modem. I've done it at least 4 times today. This does not work. Now when you try to call it tells you to send them an email and then it hangs up on you. Service was out for over 24 hours last week & they gave me zero help. Signed up a year ago & it was fine but then everything changed. It was at least a deal at $30/mth then they cancelled my plan and reenrolled me into another higher level plan for $45/mth while acting like they were doing me a favor. It is now as expensive as cable but without any support when it constantly goes out. It is unquestionable the worst utility/service company that I've ever paid for. I am going back to cable. read more

It's a simple equation: If you have access to Starry, you get Starry Special shout out to Customer service who are unlike any other team out there. You guys are the gold standard worldwide. (double special shout out to Zac and Ashley Adams from Starry support, you glorious wizards) Sometimes, it's simple things that start a revolution. In this case, the revolution will be streamed at 200mb/s for 50 dollars a month read more

Worst service imaginable. Not worth the savings. If I could give zero stars, I would. 1. extremely poor prep work before they came to install service, it took them 3 1/2 hours and not the 1 hour they guaranteed. I lost half my workday. The transition was not seamless. Not even close. 2. customer service is not as they promised. I had to call several times and multiple people to get a response. 3. the individual who sold me their plan told me "as a part time employee, I can only do so much". As a paying customer, I don't care of you're part time or full time. I never heard that as an excuse from Comcast. 4. the technician s unscrewed all the plates covering the outlets, cracked one of the plates when screwing it back, left the other on the floor, chipped the paint on another. not only that, but did not tell me about it. i would rather pay a little more and get reliable customer service than to save a little and get terrible service. They are a young company and need to understand what the competition is. my experience with them is shoddy, unreliable and unresponsive. Not worth the headache. Welcome to the NFL. read more

Starry - Internet Service Providers Near Me - Boston, Massachusetts

The service down again.... This is the forth or fifth time down in last two weeks. Never got good explanation, the customer service almost useless. So frustrated, consider to try another provider include Comcast. read more

I don't even think about my internet, which I think is the best sign that I'm a satisfied customer. Flat fee with nothing hidden, nothing added, no annoying junk mail or upsells, no price increases in the year or so that we've used them, etc. There has been an outage here and there, but it rarely lasts more than a half hour, and the attractive router has a screen that (in addition to telling you stuff like the time and what devices are connected) lets you know when they're down. I've never thought to test the numbers of the internet speed, but we always have 2 phones and 2 computers connected. We do lots of streaming, uploading, and downloading large files as well. We are always pleased with the speed. read more

Greatest internet service provider ever existed in the states! I love their customer service. They are so helpful and attentive when the customers have any issues / inquires about their service. I also like that they do not have any kind of cancellation fee and rental fee for the equipments. I hope they expand and get rid of trashy Xfinity and Verizon services forever from our planet! read more

My husband and I signed up for Starry at an event hosted in our building. We enjoyed a short trial period (I want to say a month but I don't remember precisely). I found myself constantly connecting to it because of outages with our other large-name cable company. We also had TV with our cable company as an add-on we didn't need. We have been solely Starry subscribers for about six months. We switched to TV from that cable provider to just having a Roku. The price of Starry and the Roku was still significantly cheaper than the big cable company. Also, I'm so impressed with the connectivity. I was worried since they are obviously the new kids on the block but we haven't had any issues in East Cambridge. Lastly, a neat feature I learned about at a recent Starry event at our building is their contact button. You can set up a call from your Starry box if you have issues. I had a minor issue connecting to a virtual documentation website for work and Starry walked me through it without me having to sit on hold for 40 minutes first! Great value, great customer service, and great internet. You have happy customers in us! read more

They deserve -10 stars! Terrible. Don't waste your time. They were no show, didn't call but claimed they showedup and asked me to review them. They then never communicated about their mess up until late in the game. Even then, no apology. Stay away from these losers. They're not worth saving $20 or so, but to be treated like trash and receive inferior customer service and tech support. They must have purchased reviews to have **** (4 stars) and be so terrible is impossible to fathom. Starry is SUCKY read more

Starry - Their unprofessional response. No "I'm sorry for the confusion" just asking if I wanted them to come again. Hell no!!! - Internet Service Providers Near Me - Boston, Massachusetts

Internet speeds are comparable to other services in the area, not bad considering the price. Installation was simple to set up - the app even conveniently lets you change the date and time of the appointment. Use our referral code for a free month! - https://starry.com/r/5zuiu4 read more

The worst internet company. Unfortunately my building had a deal w/ these scammers, therefore I pay $50/month for service that never works. When I call, they never answer the phone, then I read that they filed for bankruptcy yet they're still somewhat operating? Steer clear of this company and literally sign up with ANY OTHER INTERNET PROVIDER! read more

I can't rave enough about Starry Internet, particularly their customer service. The whole process of getting internet through Starry is so streamlined, it's as fast as a single, short phone call. Once you request a start of service, a worker comes in and installs it in 15 minutes, and you're good to go. There were only a couple of times were my wi-fi didn't work, and that was from unique situations such as from leaving the router off for a long period of time while I was out of state, and when I helped out a tenant who was replacing me by deactivating my internet service early so I would be available for his internet installation worker to come in and install his internet. Other than that, my internet service through Starry has always worked flawlessly. What sold me on Starry at first was that the company only charges a flat fee, with zero hidden fees (a huge difference from, say, Verizon). However, after using Starry for half a year, their customer service is really the shining star of the company. With 24/7 support, Starry's staff members have always been too kind and helpful, including an agent by the name of Jillian. If you land a phone call with her, lucky you! She's a gem of a human being and so proud of the company she works for. After speaking with Jillian, I learned about how well the company treats its workers, providing excellent benefits, plentiful work hours to choose from, and a stellar team environment. It really goes to show why this internet company runs like a well-oiled machine--because it is one. I highly recommend Starry! read more

I ordered service from Starry and it worked fine for awhile then the router crapped out. It's a real fancy looking router however it wasn't manufactured very well. Support was of no use. Waste of money. read more

I couldn't be more happy with my Starry Internet. I am saving a ton of money. Comcast and Fios are ridiculously over priced. Plus i am getting more than twice the internet speed and a free router for a flat fee of $50 per month. I have cut the cable cord with the help of Starry and am so excited. I wish i had done this sooner. Thanks read more

I moved into Twenty20 at the end of July when there were talks of Starry coming into the building. I was super excited because my boyfriend had Starry in his old apartment. With 4 people living in his apartment and all of the girlfriends constantly being over we still had super fast and reliable internet. I love Starry. I've had trouble with other internet providers running 'promotions' for some amount of time and having to constantly call them back trying to get on another 'promotion', being tied to a contract, etc. With Starry I love that it's just $50 a month no contract, so if you're on the fence it's easy to try. The installation process was quick and easy, they were in and out within half an hour, was super friendly, and gave us a quick tutorial on how to use the modem. It even allows you to set up blackout hours on certain devices and set up a guest network if you're hosting. If you're looking to try Starry, but aren't super sure, send me a message and I can give you a referral link to try it out for a month free. read more

We started using Starry about 2 months ago and so far so good! We first heard about them back in 2015 from a friend who works at the company. It just arrived at our building and had a great introductory deal of the first 3 months free if we signed up before a certain date. Since we had the confidence of a friend working there, we thought we might as well give it a try. Installation was pretty smooth. He arrived in the 30-minute window that I selected, and they had a tracking feature they provided (like uber/lyft) so I could see he was en route. The installer was very friendly and knowledgeable and tested the speed multiple times in various locations of the apartment. We haven't had any connectivity issues. Speed has been fine with multiple devices connected. The Wi-Fi station has a touchscreen and is very user-friendly. Whenever we have guests over, it's super clear what our information is. It shows your speed as well so if there are any issues, you can call into customer service and explain the "health" of your connection. We haven't had any issues but it's good to know you'll at least have some information on hand to give them. Since we cut the cable a while ago and our previous internet provider's prices kept rising each year, switching to Starry so far has been working out great. Starting in October we'll be paying the $50 all-in fee for 200mbps, no-contract, no surprise fees. Like I said, so far so good. Hopefully, we'll still be saying the same thing a year from now! read more

Free month with code: https://starry.com/r/3588w7 We have had it a couple of months, it's been great and we have had no problems. Speed is very fast and the internet has been reliable. I used a code and got a free month, so just passing it on here! read more

I got Starry installed just about two weeks ago, it's been flawless from installation continuing till this exact moment. The installer was knowledgeable and extremely patient. I'm so happy to be finally free from Comcast, while actually get the speeds I need to do everything from gaming to video conferences with no delay or lag. Not to mention the fact that when I stream the video pretty much auto loads at 1080p quality. Phenomenal service and couldn't be happier to have it in my building - scared for the day I'll have to move away and might not have it. read more

Starry - Internet Service Providers Near Me - Boston, Massachusetts

I was really hesitant at first to sign up since it was so new. I had also been with comcast as many other have and I had grown sick of their high prices. In comes Starry with a very attractive deal :) The staff at Starry could not be more friendly! I had not one but two techs on hand to set up my service. To my surprise they used our building phone lines (old building) to set up the service. The set up did take a little while but it was worth it. Even though I had a little skepticism, I was pleasantly surprised to see that I had 200-250 mbs per second upload and about 150-200 mbs per second download speeds. All of that great service and friendliness coming at a mere $50.00 a month! I am quite impressed so far and so damn happy to get away from comcast. My internet plus my choice of cable alternative (Playstation Vue), costs me only $95.00 a month. If you're looking for a new and highly underrated ISP, look no further! read more

Update to my review: Starry is incredibly responsive and willing to help. They offered to have a technician come out and see what the problem was, which ended up being a faulty router. They replaced it for us with their new higher performance router and we haven't had any issues since. I really appreciate the fact that they care about the issues their customers have. read more

Very good service! I live in Boston and I began to use Starry two months ago. Never crashes, and the speed is as fast as they guaranteed for the lowest limit (there is only one plan which is 200Mbps). Also the customer service is so thoughtful, you can call them 24/7 and there is no virtual voice that wastes your time. I would never return to xfinity or Verizon. Use this referral link to get one month free plus I also get one month free: https://starry.com/r/iia3uo To help you and help me! read more

I wish I could give them 0 stars. Over the course of 1 month, the internet has been down due to "faulty equipment" at several apartments in Boston. They keep putting a band-aid on the equipment to fix it, and I would not be surprised if they literally used a band-aid. They said they have no plans to change the equipment out and will continue sending people out to repair the broken equipment on a weekly basis when it breaks down. In addition, their customer service is not organized and takes long periods of time to answer the phone, and will close out tickets saying they fixed your issue in your apartment without contacting you. They will then not let you know you need to take steps to reboot every single device connected to the wifi (think tv, phone, laptop, thermostat, alexa etc...) as well as your router because they made code changes on their end. Just don't waste your time. At the end of the day you need your internet to work and be reliable, not for them to credit you on a monthly basis for when it is broken down. read more

Starry is amazing -- the internet service is exactly as advertised, but what makes the company so extraordinary is its customer service . . . i'm a tech novice and often need extensive help . . . Starry is always ready with whatever i ask for, and offers it very patiently until my problem has been solved If the company is not careful it might actually give customer service a good name . . . an absolute winner!! read more

I was previously on Spectrum, and moving to Starry was a bit more expensive and so much better: faster, lower latency, and much more reliable. After a few months with Starry, I wouldn't go back to Spectrum even if it were free. The customer service is great, too. They have a nice box which includes a speed check. I'd have preferred the 2.4 & 5GHz networks to be on the same SSID, which wasn't possible. read more

This is the second time within a month to 2 month apart when the internet went out for a whole work day. this is just unacceptable. I was with a live agent and this agent automatically cancelled out our chat. Why would just close the chat after stating you are looking into a credit! This was wrong and very unprofessional read more