Had a fantastic experience here. Earlier that day, I bought a refurbished phone from another Boston…read moreshop--overpriced and scratched, incompatible with my network, and it only came with a cord (no charging brick, no screen protector, and a cheap case they charged extra for). I called this place just before closing, and they actually stayed open for me. They sold me a better, later model phone with the charging brick, cord, screen protector, and a solid phone case--all included and still less than what I paid at the other spot. They even offered to set everything up for me right there. Super helpful, honest, and professional. You can tell they actually care. Highly recommend!

Excellent and honest service!!! I brought my iPhone XS Max in because the lightning port was not…read moreworking properly. Somerville Communications told me that it might only need service (but might cost more). In the end after waiting 10 minutes, they fixed it for $10. I am super grateful and will definitely return if I have other electronic repair needs.

Highly recommend Levar! He was patient, thorough, knowledgeable and very helpful. Going to any cell…read morephone service provider storefront will take at least an hour and while this particular visit was not quick, the staff here were helpful and knowledgeable - they also had a great sense of humor as an added bonus, which made the time go by faster. Bobby was also very helpful! Highly recommend either of these guys (Levar or Bobby) to help with your cell phone (or any other T-Mobile) needs.

I came in with my mom and Levar was so great! My parents live in Malaysia and come to visit me for…read moreThanksgiving into New Years. It's always a pain for my parents to figure out their phone lines when they visit (to the point where my dad doesn't even bother and relies on me, my mom, and Wi-Fi to communicate). My mom had an AT&T line and has been trying to cancel her account for months with no avail. We came into T-Mobile to get her a new line and say good riddance to AT&T. Levar was so attentive and presented all options to us to make sure we're not paying more than we need to. He helped her set up the line and took her through step by step. At the same time he helped me utilize the full benefits of my plan by setting up my Netflix and Apple TV account payments. There was also a promo that gave me a third line for free which I can now give my dad!! Thank you so much, Levar. Truly made our night!!

I had their repairing service a few years ago. It is wonderful…read more Girls operatiing the store are very experienced, and very nice. I trust them!

From the owner: The Phone Clinic is your one-stop shop for all your mobile needs. We offer a wide selection of…read moreunlocked iPhones and Samsung phones, as well as expert repairs with warranty. Our team of experienced technicians can fix any problem, from cracked screens to battery issues. Under new management in 2024, The Phone Clinic is committed to providing the best quality of service to its customers, and we invite you to visit us today.

Reps try their best but management is apathetic and rude. Andrew was as helpful as he could be, and…read moreis the only reason this is not a one star review. That said, the two managers on staff ignore customers, are dismissive of problems, seem as frustrated with Verizon as I am, and are not useful or helpful. Thank you Andrew for trying your best and I am sorry to see you report to such rude and uninterested managers. Updating from two stars to four stars to reflect a very positive experience with Christian, Senior Manager. Finally! Some competency from leadership at this store. Christian is fantastic and took my problem into his own hands to solve it on my behalf, rather than outsourcing work to me like the other two "managers" I interacted with. I would suggest frankly exclusively going when Christian is working as the store appears to be a very different experience.

So rude. Asked me unclear questions and then acted like I was dumbass when I was confused…read more Sarcastic workers. You need to fire your current employees because wtf. I've had bad experiences with multiple workers there.

Valentino has repaired and replaced batteries for us for the past 10 years. He's been reliable and…read morefair every time. But today, he was amazing. I accidentally bought the battery and labor for a phone I didn't actually need. He was so unbothered - just said he'd forward the credit to a service in the future. Thank you so much, Valentino. We'll be back!

Valentino picked up my broken Pixel 6 at my home on Friday evening (phoning on the way to let me…read moreknow that he'd be a few minutes late) and it was ready to pick up with a fixed screen and charging port by Saturday afternoon. Solid repair and great service; I'll happily come to him again the next time that I drop my phone on a rock.

Pan Pan and Anthony were very helpful in assisting me with my recent phone issues. My phone worked…read morewell aside from being unable to charge through the port. I initially went in for a diagnostic and trialed two options for fixing my phone to no avail. They offered me a refund for the repairs that did not end up solving my issue and let me know that they could proceed to take another step, but that it could end up bricking my phone if it did not work. I opted to err on the side of caution since my phone still functioned and decided to pursue another option that Pan Pan suggested based on my insurance/warranty. I was able to get a replacement phone quickly after he assisted me with the paperwork involved so I'm grateful for his excellent service and knowledge of the repairs/insurance. Overall it ended up being cheaper than the cost of the repairs too.

I dropped my iPhone 16 and needed a quick screen replacement. The staff at CPR is great, very…read moreknowledgeable. It wasn't cheap but that had to do with the cost of the screen. They had it done in 1 1/2 hours, just enough time for me to get something at the nearby Starbucks and return some emails. Highly recommended.

I bought an iPhone X here to give to my father in the Dominican Republic. Paid $285 for it and left…read morethe country a day later. Upon setting up the iPhone, it shut itself down. Over the course of 4 days we tried getting through set up and the phone just continued to shut itself down and reset. Absolutely ridiculous. Never giving these people my money again. Save yourself the headache and avoid this store at all costs.

Decent list of desirable phones. Went in to get and i13 or 14 but prices were not low enough and…read moresatay sizes were just 64 or 128. P.s they don't buy used phones

Nope!! I been here before and never had an issue until recently. I came in during the weekend and…read morewas having issues with my phone, and just had a question, The female rep simply said she wasn't a technician and couldn't do anything about it. It's as if she wanted to just get rid of me and not assist me in any way. All she could say was you need to upgrade...didn't even want to look at my phone. I just walked out. Not coming back here ever again..

The worker hector decided to help someone who came in after us and by the time he got to us the…read moresystems shut down so I couldn't get my new phone -1 experience