Went in to review our FIOS package. James was absolutely phenomenal in guiding me through our…read moreaccount! He is very knowledgeable, he's patient and simply a pleasure to work with today!!

Very frustrating experience at Russell Cellular (Verizon store) in Malden, MA. We were told we…read morewould get a "free iPhone" with a 36-month contract and about $30/month + tax with auto pay for 5 lines. We also paid around $750 upfront for activation fees and taxes. However, the first bill came to about $350, and the second was $595. When we questioned this and later contacted customer service, we were told the information we were given at the store was not accurate. We were advised to return the phones and cancel the service. Even after returning everything, we received another bill of $981. Every time we try to get clarification, the staff says they don't know, and no one takes responsibility or helps resolve the issue. This has been very stressful, time-consuming, and disappointing. What initially seemed like an affordable deal ended up causing major confusion and unexpected charges. We even recommended this to family and friends at first, which we now regret. Sales person name Fernanda Fernandas, She is the one , Don't trust her . She lie a lot and not helpful . The negative reviews about the Russell Cellular store on Eastern Ave in Malden are very accurate. My family and I have personally had a bad experience there, and we can understand what others are saying.

These employees, including the manager, need to be fired. The service is terrible, and they are…read moreunwelcoming when I come in for T-Mobile Tuesday. They have 4-5 employees serving just 1 or 2 customers, while the others act as if we are invisible. Additionally, they require us to show ID even we show my T-Mobile Tuesday. I live in Malden, and I won't be coming here for their service again. Go to some other place.

God AWFUL service. these people are wild. you walk in and they're all sitting down in the middle of…read moreintense conversation and act like clients walking in are a nuisance. I will not ever come back to this T-Mobil. service at most of these places are trash but holy attitude! they make you feel like you're not welcome in the store. they do not want to work and have no ounce of professionalism in them. what a terrible experience. one of them was sitting by the window having an extremely inappropriate conversation over FaceTime and the lady "helping" me was full of attitude. these people should not be working in a service based business. just very ugly behavior and terrible management.

I had their repairing service a few years ago. It is wonderful…read more Girls operatiing the store are very experienced, and very nice. I trust them!

From the owner: The Phone Clinic is your one-stop shop for all your mobile needs. We offer a wide selection of…read moreunlocked iPhones and Samsung phones, as well as expert repairs with warranty. Our team of experienced technicians can fix any problem, from cracked screens to battery issues. Under new management in 2024, The Phone Clinic is committed to providing the best quality of service to its customers, and we invite you to visit us today.

Was in this store yesterday, and the staff was stellar!!!!…read moreHad a simple inquiry that turned into a massive administrative hopscotch event that was handled with humor and efficiency by Terrell (hoped I spelled it correctly ) and the rest of the Team! Walked out feeling as if I'd won the lottery, such was the service I received!! Will DEFINITELY steer everyone I know in their direction (unless they're from Virginia or Michigan[inside joke])!!

I had my phone stolen abroad. After multiple extremely stressful days with no help from my bank or…read moreanybody, I was expecting to be disappointed again. Jen was absolutely a breath of fresh air! Seriously, it was like an angel came to help us. She helped me get a temporary phone so I could call my bank, file an insurance claim, and start recovering my accounts. Thank you Jen for helping me out!!

Dropped my phone on the floor today and unfortunately cracked my screen…read more The owner here (Matt) was very nice and was able to repair my phone right before closing, within an hour. I was quoted $269 for the repair while another store nearby quoted me $300 From the limited time that I spent at his store, I saw a couple repeat customers of his stop by, which i thought was nice to see.

Great service replaced the battery in my iphone within a half an hour highly recommend. Very…read morereasonable repair cost.

Fix N Repair was able to repair my son's Xbox in just couple days. Reasonably priced and we were…read morethrilled that we avoided having to purchase a new one!

iPad took an unfortunate tumble and the screen cracked on the bottom... Went to Fix 'N Repair's…read morewebsite and reached out for a quote. The process was super easy; complete the form by selecting the repair option (more on that to come), what device you have, what is wrong with it, your contact information, and how you'd like to be contacted. The repair options are to either visit the store or a come-to-you service which is unique, convenient, and a great option that sets them apart from other companies. And the at your door service does not have any hidden or extra fees! They are very responsive and quick to get in touch once you submit the form. I reached out during business hours and got a response immediately! I really liked that they asked how to contact - via call, text, or email. I needed my iPad, 9th gen fixed. It was quoted at $119 (+tax). I opted for the come to you service. It said online they have a van and do the repairs that way, however they reached out to see if I was okay with a pick up/drop off instead. That made no difference to me. They were very communicative throughout the process. It was very easy to schedule an appointment and I was able to have them complete repairs the next day! They did a great job with the repair - it looks brand new and you can't tell that there was an accident in the first place! They also asked if I wanted to add a screen protector which I appreciated as I would prefer not to break my screen again. They charged $20 for the protector and application, which I thought was reasonable and worth it for me not to have to mess with putting it on myself. Since I had a case already, I did not need one but they sell cases and accessories too. I highly recommend checking out Fix 'N Repair if you are in Wakefield or surrounding towns. Again, it was super quick and easy, great service, and a job well done!!

Highly recommend Levar! He was patient, thorough, knowledgeable and very helpful. Going to any cell…read morephone service provider storefront will take at least an hour and while this particular visit was not quick, the staff here were helpful and knowledgeable - they also had a great sense of humor as an added bonus, which made the time go by faster. Bobby was also very helpful! Highly recommend either of these guys (Levar or Bobby) to help with your cell phone (or any other T-Mobile) needs.

I came in with my mom and Levar was so great! My parents live in Malaysia and come to visit me for…read moreThanksgiving into New Years. It's always a pain for my parents to figure out their phone lines when they visit (to the point where my dad doesn't even bother and relies on me, my mom, and Wi-Fi to communicate). My mom had an AT&T line and has been trying to cancel her account for months with no avail. We came into T-Mobile to get her a new line and say good riddance to AT&T. Levar was so attentive and presented all options to us to make sure we're not paying more than we need to. He helped her set up the line and took her through step by step. At the same time he helped me utilize the full benefits of my plan by setting up my Netflix and Apple TV account payments. There was also a promo that gave me a third line for free which I can now give my dad!! Thank you so much, Levar. Truly made our night!!

Had a fantastic experience here. Earlier that day, I bought a refurbished phone from another Boston…read moreshop--overpriced and scratched, incompatible with my network, and it only came with a cord (no charging brick, no screen protector, and a cheap case they charged extra for). I called this place just before closing, and they actually stayed open for me. They sold me a better, later model phone with the charging brick, cord, screen protector, and a solid phone case--all included and still less than what I paid at the other spot. They even offered to set everything up for me right there. Super helpful, honest, and professional. You can tell they actually care. Highly recommend!

Excellent and honest service!!! I brought my iPhone XS Max in because the lightning port was not…read moreworking properly. Somerville Communications told me that it might only need service (but might cost more). In the end after waiting 10 minutes, they fixed it for $10. I am super grateful and will definitely return if I have other electronic repair needs.

Wondering customer service. the employees are super helpful, they helped me pick out a phone a…read moreservice that fit my needs with ease. i wanted an unlocked phone within my price range and they were able to help me with my affordabilty. i certainly can't be any happier having to deal with such patient and knowledgeable people. I highly recommend Boost Mobile here at this location. thank you soo much guys, you rock!