Just don't go there. This place is a scam. You'll get a double bill for if you don't pay attention. If you pay attention then you'll realize that you wasted your time and already signed up or ported your lines. Lots of hidden fees and mandatory junk that they are trying to sell. Just save your time and don't ever go to this store. I don't recommend this place. read more

Buyer beware. My wife and I went in to upgrade her Blackberry Curve to the new Bold that was just released. We looked it up online prior to going in and saw that it would cost $199.99 [I had also upgraded my device at the same price just days prior]. When we got to the store the clerk told us it would cost $249.99. We disputed this price, they showed us a screen and did little to try and resolve the issue for us, taking the stance of "it is what it says it is [on the screen]." Needless to say, we left the store and just went through ordering the new phone online....at $199.99 At worst, they were trying to charge extra fees to pad their own back pocket, at best they were inept and couldn't figure out how to get the proper price. Either way, I'd avoid this store and just do your business online or go to a REAL Verizon store. read more

To Droid or not to Droid was the question my husband and I were facing when we decided to hit up this Verizon store. We love Verizon service & wanted to test drive some smart phones. The people we dealt with at this store were extremely helpful. It's a small staff, but always attentive. They were straight up honest about the prices & willing to work with us and give us a deal. read more

I have been coming to this store for over 12 years. Have bought all of my phones here. Would never go anywhere else. Without exception, Jay and staff Jeff and Stephanie are the most knowledgeable and helpful staff I have ever encountered. They are always polite and patient with every customer. They are amazing with those of us who are up there in age and need lots of assistance. Great people. Great service. read more

These guys are the best. Period. As a "mature user" I need help somewhat regularly, and no matter who is in, my problems are solved quickly, efficiently, and directly. Jay always has first-rate people working for him. Go here. They' ve been taking care of me and my wife for over 10 years and will continue to be our go-to phone folks. They're not repair guys, but if the phone works they can manipulate it and teach you how to do it yourself. read more

I was there 2 days ago for my Mom who is older and was having problems with her phone. I am an admitted Jay (the previous owner) groupie. I have to let EVERYONE know that, as we all felt at home at Jays place, with Antonio there it still feels like home! There were so many "hills" to climb with my Mom's wireless issue but Antonio fixed them all! He fixed them very Happily and we had Great Conversations! I ordered a backing for my Mom's new phone and we made a plan to ship it to the store and I would come back with her watch, which my Mom forgot to give me and he would help connecting the two. Especially with what is going on in the World right now, it was a breathe of Fresh Air! Thank You!! read more

I have been going to Freedom Communications in Waltham for 10 years. Jay Thibault and his team are absolutely fantastic. I cant say enough how much I value their professionalism and help when it comes to my cell phone and ipad. There is no such thing as boutique service when it comes to the phone industry but Jay and his team have found a way to ensure their clients get the best of the best service, day in and day out. Jay is on top of all of the new programs and promotions that Verizon offers at any given time. When I have had issues with my Verizon bill/service plan, he goes out of his way to personally call customer service at Verizon to see that the issue is handled appropriately and quickly. I highly recommend Jay and his team, who are, hands down are the best in the industry. read more

I had a phone here which ended up costing more than $70 bucks over the price for same phone at Verizon Corporate stores! note this place is an authorized dealer and as such they can mark up and set their own for price exactly same phones! So be aware and compare to Costco and VZ stores. I Had called more than 4 times to see if I can get them to price match, they do not call back and just ask people to come to the store! while as a dealer there is nothing wrong with making some profit I think they must justify why and 12% premium is justified? remember these phones are volume purchases and VZ and their dealer are making tons of margins already! Costco offers amazing prices and no restocking fees incase of returns .... read more

These folks are great. They helped me save money on my bill ($80/mo!!) and helped us troubleshoot some problems we were having when we converted from Apple to Android. We went to the Apple store, went to the "real" Verizon store AND spent an hour on the phone with Apple trying to fix the issue (didn't get it resolved). Stephanie helped us fix it in about 5 minutes. Hayley had passed on the message that we were coming in, so Stephanie was ready for us. Really good communication amongst the staff and they work very hard to create a good experience. Couldn't say enough good things about all three of the folks we worked with!! read more

I have slammed other locations in past reviews so I owe it to Verizon and this awesome staff to write a good one. I have been really spoiled when it comes to Verizon store service as one of my BF's was a manager at DTX location for years. This store has finally matched my lofty level of expectation. I have been in many times for various reasons both of the staff I've dealt with are super friendly, well informed, and very helpful with every unique problem I have experienced. They go above and beyond to make sure my promo deals that I have been grandfathered into are not revoked. Great store read more

I was a Sprint customer for 15 years. I don't quite know why, but for whatever reason Sprint's coverage has deteriorated to the point where it has become intolerable. After doing some homework on carriers, i concluded that Verizon would offer the best coverage, albeit at a somewhat higher cost than its competitors, Long story short, I stopped at Freedom yesterday and thirty minutes later left with a new phone and a new contract. Stephanie was knowledgeable, pleasant, courteous and efficient, While I was there, a couple of Verizon customers visited the store to ask for help interpreting their bills. I have never seen a phone retailer who would take the time to provide that level of personal service. Freedom clearly has some loyal customers. Highly recommended! As for Sprint: Employees of that company should blush and hang their heads in collective shame when they receive my check this month. A network of Dixie cups connected by strings would provide more reliable service. read more

I have been coming here for a few years now and would never go anywhere else. All the reps that work have been incredible to work with With every phone that I purchased through them they would spend the time to explain each feature and show me how to use the phone. They have never sold me anything that I didn't need and have always been honest and upfront.. They even helped me lower my phone bill! There are not very many businesses left out there that are that provide such great customer service.. read more

Bought an iPad from Apple and chose Verizon for Cellular Data service. I'm not sure why I chose Verizon considering I have AT&T. There commercials about how fast they were persuaded me. Anyways. The SIM card that came with the iPad wouldn't activate. I went into this store and got a new SIM. They charged me $20 for it, not sure why considering it is a small plastic chip. Everything was working well, they set it all up for me under prepaid. That's how iPad's are, you pay when you use them. Well guess not. Hailey set it up to charge me $30 for data every month wether I used it or not. Luckily I caught that and stopped it before I could've been charged. Also Verizon's LTE in Boston isn't any good. I get about 20mbps down. On my iPhone 5 from AT&T I get about 63mbps down. That's a HUGE difference. This store made me feel weird, she setup Auto-Pay without even asking me. Also there was no communication between me, Hailey, or the store manager, Jay. Just me asking questions and them making me feel dumb. read more

I got my phone from them a while back because it is close to my work. There was an issue with the Wifi not connecting. I took it in and told them the issue, and they looked up my info and go "Well it looks like the warranty ran out". I go yeah, is there anything you can tell me as to how to fix it. The guy responded "Well I can give you the number to technical support but they will just tell you to do a factory restore", which I already did. His other advice was to upgrade. I am a part of a family plan so I don't want to upgrade unless someone's phone gets messed up beyond use. If you have any technical questions you are just as well off taking your phone to TJ Maxx, Hallmark Store or the Dunkin Donuts in the plaza that this place is in and just asking a random person if they could answer your questions about your phone. read more

I have been going to this location for all of my Verizon needs for the past 4 years and after my experience today I will now be taking my business else where and I recommend you do the same. The Verizon store in Arsenal mall is a much better option. The staff at Verizon store in Arsenal mall has a higher level of competency and by far better costumer service. This store helped with a plan switch in less then 20mins were the staff at the shop in Waltham on Lexington St started by saying i would have to call a customer service hot line and then gave me the wrong number to call. The next issue was the negative attitude of the sales associate who couldn't even address my simple request. Lastly was the preferential treatment of a creepy patron in the store that kept loadly vocalizing he knows the manager like he should get service before other who arrived first and then the sales associates push us aside to tend to this person... Verizon stores are a dime a dozon and unfortunately the staff at this store is too. read more

Poor communication between apple and verizon. Do NOT buy you iPhone here. Go to Apple directly. Tiny print also not explained and experienced a "got you" moment. read more

Just want to say the customer service is excellent. No matter what issues I have they always have been resolved. This is the place to for a great experience with Verizon customers. read more

this is bs. we've been customers since 1995, and I have never been treated with this much disrespect . I was planning to pick up my iPhone Sunday( the 14th). The lady was completey clueless. Didn't know how to activate it. She( hailey) has been employed at Verizon for years. and this was when I cracked . she examined my current phone, and discoverd a missing port. said that she would have to order a replacement model. No big deal. she babled on about how she couldn't activate the phone. I was like wtf ? I waited over five weeks for this thing. she agreed to serve me and activate the phone. this is when she started to struggle. kept calling customer support to confirm the sim or something. this went on for an hour. She had absolutely no experience. You'd expect to be served a lot better than that. Especially when you've been customers for over seventeen years. I will never be visiting freedom communications again. AWFUL. go to an actual Verizon store ! read more

Ever since I was old enough to go here to get a new phone, or need help with a phone without my grandfather tagging along, or even if he still did, I always came here instead of going out to Natick like my grandfather would do when I was younger. I have had many phones, because i love to upgrade and get the latest phones, and each time they've always helped me out, esp. when i had the choice to go android or iPhone. I had much difficulties with the Droid 3, so i wanted something different so i went with the iphone thanks to one of them talking to me about them. After a year i went back to androids with the Gal. 3S and i wanted to run my car over it with the first month of having it, and they helped me get out of the phone contract and get a new iphone to get back into. Ever since i've just been upgrading to the better iPhones, and I love seeing all the workers, and I always get the best price. Because they are their own, and not 100% of Verizon wireless they can do upgrades a week earlier, I went to the Verizon Wireless on route 9 because i go to Framingham State, to get a check on how much it my phone was worth,and they told me they would give me $300 for my iphone 5 so i can go to the 5s, and when i went to Jay to get the upgrade I told them that Verizon told me it was worth 300 when handed in and he was more than happy to take that price and he usually throws in a screen protector and a good case for half off because he knows i won't leave the store unless my phone is fully protected. I have never had an issue with Freedom Verizon. read more