Scammers.....DO NOT fall for it....
Promises not kept:
1. Gigabit internet speed - Poor and inconsistent speeds. After multiple complaints, they sent out a technician who just told me that my modem (my own which is capable of up to 2GBPS) is not compatible with their service. (I had given the sales guy the model and the only thing he checked was if it is DDOS3.1 which it was). I was asked to change the modem. I spent $400 to buy a new multi-GIG modem which did not change anything. After spending hours with tech support on the phone just to get it activated (because they just dont know what they are doing) there was no change in the speed. They sent another technician and basically said that there is nothing they can do about it and thats the best I can get.
and end of it all, I was charged $55 for a technician visit. (which is almost the same monthly charge for the service at $60 for not getting my issue fixed and me having to spend $400 for nothing)
2. Reimburse the early termination fee of my previous contract - The sales guy gave me a visiting card with the phone and email address of a person to call (it is a gmail email address not even RCN) to get the contract termination reimbursed. After a week of calling, voice messages and emails with no response, I did hear back and was told that the lady lost her phone which is why she couldnt get back. I sent the final bill from the previous service provider and then no response from then on.
Cannot reach the sales agent because, he wouldn't answer the phone.
Cannot reach the customer care, because the call just drops after 15-20 minutes of hold music. Got a hold of someone who just disconnected the call.
Cannot reach the person for reimbursement.
Cannot even reach anyone to cancel the service.
Worst service ever.
Update: I finally reached a customer care rep. who was empathetic and forwarded my querry to apinvoices@rcn.net. It has now been a week and they wouldnt even respond to their own customer care rep.
Pathetic.!! I'm calling them back to cancel the service. If this is the service duing the first month, I can only imagine how much more money they will be extorting in a year. Hopefully I can get someone on the line at least to cancel the service without losing more money. read more