Great service, super friendly and helpful. Prices are also extremely reasonable. I've gone in a…read morefew times with various old computers and they have been great. Highly recommend!

I contacted the computer company yesterday for a problem I was having with my laptop…read more Singh came this morning, did an assessment and quickly resolved the issue. I highly recommend their quick and professional services!

One of the best systems on the planet in a great sounding room, at one time they had Magico Q7…read moremkII, Spectral DMA500SV, being fed by a dcs VivaldI Apex stack. I've heard amazing systems. This one was clear and holographic on another level. Probably could cost 300,000$ for that system today, but it made Wilson Alexia V sound like garbage TBH. They also leave you alone at Goodwins. They just let you listen as loud and long as you want even if they know you can afford it. It is true that they don't provide much customer service but people going to Goodwins gener may know more than even the staff does so I consider this a plus.

Very weird experience. Went there last Wednesday, met with sales person who could not have been…read morenicer. He thought it best to send someone to my house to look at the layout, and we agreed we would do it Saturday subject to the person's schedule. He told me he would get back to me later that day. He didn't call, so I called on Thursday, and he said he wasn't sure if the guy who was going to come over was available, but he would get back to me shortly. Well, here it is, Monday, and I am still awaiting the call. Not used to this type of poor service. Perhaps he sensed that my price point was not high end enough for them, although I never mentioned a budget and was and am prepared to pay quite a bit to get a great system. It is the simplest thing in business to communicate. They lost a good sale by dropping the ball.

0 rating. After 30 yrs of doing business with the original owner, Larry S. , the new owner shows no…read moreappreciation of customer loyalty. I bought my FINAL tv from this business 3 years ago. Top of the line Samsung. After ONLY 3 years my tv died. I complained to Huntington only to receive a deaf ear to my problem. Their only solution was to replace " the junk" they sold me at My own expense. A friend of mine highly recommended Best Buy Geek Squad. Two competent friendly techs quickly diagnosed the problem. When Huntington installed my tv they did not install a surge protector leading to a power surge frying the tv's power cord killing the tv. What a sloppy careless way to install a $5k tv. Lesson to be learned here, NEVER do business with Huntington home systems ever again!!!

They are the best resource! The prices are comparable to big box stores however you get real…read moreservice! No more lugging and schlepping! They will deliver and install your system and set everything up. They will remove your old units too. All this for a very small fee. They showed me how to set up my tv as a monitor for my Netbook, iPhone and IPad. They're there if you have questions or need additional support. This is what now seems like good old fashioned service at it's very best whether you are looking for a full entertainment system or just a single tv like I needed.

I had several issues connecting my new soundbar to a new TV. Lee arrived within hours of contact…read moreand did a terrific job both connecting these devices and explaining how to use and optomize for my personal use. A terrific experience and I highly recommed using him for AV services! Kevin K

Just bought a pair of great speakers for a great price. Lee was wonderful to deal with…read more Would be better if they had a showroom.

I dropped off my laptop approximately three weeks ago to have my documents recovered. Despite my…read moremaking repeated phone calls, sending an email and their promise to call me back, they have not contacted me as to why it's taking an inordinate amount of time for document recovery, what they have done thus far, what progress they've made (if any) and the overall status of the situation. They are being evasive and I am being given the runaround. Document recovery shouldn't take this long and if there is an issue I want to be notified with specific answers to my questions in a timely manner! This is not a simple matter of backlog or the complexity of what should be a relatively simple task. It's a matter of inept communication and the refusal of Plug and Play to provide the client with decent and professional customer service.

Absolute waste of time, Open 1.5 hours a day @ 3:30pm-5:00pm How the F* do U fix anything ???…read more Response was, Oh I'm a One person show ! Thanks for the Heads up / Waste of time.

Don't be a non-terrorist, law-abiding activist who's been VERIFIED as a target of this government's…read morenot-so-secret security forces and expect to be treated professionally and with respect at Boston Tech Collective. Explained who I was, some of the computer security issues I was dealing with (ARP cache POISON man-in-the-middle Trojan on a previous computer; remotely wiped flash drive most recently) when I took my laptop in to be cleaned of malware that locked me out of it. Got it back and they had installed a 'cleaning' program on it without asking or telling me. I had to ask THREE TIMES (in the course of my several calls and visits while my computer was being worked on) if they would install a new hard drive and system on the machine, and how much that would be, thinking I'd just archive this drive, and Sam just kept saying, "You don't really need it." Umm - I'll be the judge of that. YOU just tell me if you want my business. Maybe it's because I'm a gray-haired old lady and I don't deserve the respect and professionalism of a straight-forward answer (or any honest communication about my computer), but is that any better? I guess I should have just gone to Best Buy and let their FBI contractors mess with it. https://www.washingtonpost.com/local/public-safety/if-a-best-buy-technician-is-a-paid-fbi-informant-are-his-computer-searches-legal/2017/01/09/f56028b4-d442-11e6-9cb0-54ab630851e8_story.html?utm_term=.192d8d3ef0b8 I want my $150 back so I can put it toward a new computer.

I run a small medical office with a server and a dozen workstations. BTC has been absolutely…read morefantastic about dealing with our needs, working with our weird management software, suggesting solutions that work, and recommending good hardware. But in particular there are two really important things to me that they get right: they are very responsive with IT support when something goes wrong, and they keep on top of security updates. Excellent business partner for me. Jamie

Have used them since the days when they were called iPhone Curt. Always great service and so far…read morethey have managed to fix every Apple device that I have brought to them. They are also much less expensive than the Apple Store for repairs.

Coffee spilled directly on a MacBook Pro. I thought it was lost. Kurt and his people recovered…read moreALL of the data including images , email , bookmarks ( I had things in iCloud but not everything) and put it back on a rehabbed exact copy of my old PowerBook. Like it never happened , honestly. And the price was more than fair and saved buying a replacement ( with no data, apps... ). I couldn't believe it. I trust these folks , highly recommend them , I doubt Apple could have come close to this overall result.

Running a globally disbursed financial network is a challenging task... We needed a Tech partner…read morewho was on point and ready to deliver regardless of the time or location. All IT was the only solution we found that could meet our needs. Because of them, we have scaled our company 1100% in the 1st two years alone. I couldn't have ever found a better IT services partner. Their owner speaks the straight truth and tells you exactly what you need regardless of whether you like it or not, and I certainly respect that.

The service quality is excellent and they're also fast at attending request, which is appreciable…read more I would definitely tell my friends about them. I had a problem with our server at home and they were very helpful in finding a solution. I appreciate the work they did!