Nice guys who are plenty smart, but they do not have an adequate repair bench for complex computer…read moreproblems, and they don't do a great job of listening to customers. Additionally, they are not diligent enough in diagnosis. The result in my case was that I paid them $50 diagnostic fee without actually receiving a diagnostic and with them asking me to buy RAM so they could test out my computer with new RAM (because they didn't have sufficient parts on hand). I would go to this shop to buy a PC or for basic support. I would not go to this shop for support on truly complex PC problems. I brought in a home-built PC with stability issues. I didn't have the time or interchangable parts to diagnose the PC myself, but needed it diagnosed and fixed as I used it for statistical analysis work. I ran the guy who checked me in through the steps I had taken (chkdisk and related), but he did not take adequate notes at check in. As a result, they held on to my computer for two weeks running the same checks. As I found this out, I informed the other guy who ran diagnosis on the computer I had completed all these checks. At this point, he insisted I needed to buy RAM so the computer shop could evaluate the issue with new RAM. This is a very strange request. Any shop worth it's own salt should have the interchangable parts and testing bench necessary to diagnose things without requiring the customer buy parts for the shop to do so. As he had been telling me inaccuracies about my hardware such as (1) MB can't handle the RAM I have in it because it is wrong speed (MB can handle it, it just has to be set to OC in bios) and (2) that my RAM was only 16 gb (wrong, it is clearly 4 sticks of 8 gb per stick), I decided to take the computer to a big box tech store nearby (who also failed to diagnose correctly). Upon pickup, the guys at the shop told me they believed I had a failed graphics card and RAM issue. I ended up doing the diagnosis myself a month later when my time freed up and figured out that I had (1) a corrupt windows install, and (2) a corrupted bios that was causing very strange MB behavior. I replaced no parts, just did a clean bios flash and a clean install of Windows. I am writing this review on the exact same PC, same parts, completely stable. However, I am sore that I paid $50 bucks and lost my home desktop for several weeks for nothing, and that I then solved the issue in about 2 days of my own work.

Great service at a very reasonable fee. Took my laptop in thinking it had a major issue. They got…read moreback letting me know it is due to a broken charger and charged me a very reasonable fee for their service. Appreciate it!

Great service, super friendly and helpful. Prices are also extremely reasonable. I've gone in a…read morefew times with various old computers and they have been great. Highly recommend!

I contacted the computer company yesterday for a problem I was having with my laptop…read more Singh came this morning, did an assessment and quickly resolved the issue. I highly recommend their quick and professional services!

Excellent inside panel upgrade and outside meter and 200 amp service upgrade. Prompt response to…read morequestions. Big job; took only parts of two days to complete.

Simply great work! Mike was very reasonable, on-time and a great communicator. Both Mike and his…read moreworkers explained everything and walked us through an emergent situation at our house. An exceptionally great experience, cannot recommend them enough!

My wife and I have used Dave to upgrade and troubleshoot our three home PCs and network. Dave is a…read moredream to work with - very easygoing - and quite knowledgeable about everything PC. We've used other PC services which were good but often the geeks lacked the communication skills and friendly attitude that Dave provides.

Was connected with SCS via Allstate via Home Depot protection plan on a dishwasher. Allstate…read morescheduled it for 2 days after my call to them; SCS said they couldn't meet that timeline and gave me a day 10 days outs. Day of appointment (window 9a-11a): Running too late; wouldn't arrive until at least 1; decided to reschedule for 2 days later. Day of that appointment (window 12p-4p): No-call no-show. I had to reach out to them multiple times the next two business days to get an update. Their offer to reschedule was *another* 10 days later. And this was just for a diagnostic. Not even to repair. Cancelled my claim with them. I encourage others to seeks services elsewhere. Disappointed by the lack of professionalism and accountability.

Avoid at all costs. They are apparently working with Home Depot warranty services. But they are too…read morebusy to actually do the work. It's been over a month and it's not fixed. When I called to complain about a missed appointment the woman actually yelled at me.

Warren at US IT 360 spent about a month working with me installing both wired and wireless…read moreequipment throughout my 1920s house. He was an incredibly good communicator, walking me through every bit of the process, gave a very fair quote, and did exceptional work. I now have 10 gigabit ethernet all over my house along with incredibly fast WiFi 7. Not only that, but he's a kind gentleman as well and extremely friendly. So was his whole team. I cannot possibly recommend their services enough.

My laptop wasn't charging. I first took it to MicroCenter in Cambridge and it was going to be…read more24-48 hours for Microcenter to give me a quote for the repair. I first called Alpha and they were very helpful for free. Finally stopped in a 5PM and they quickly determined - (under five minutes I had a bad power supply). Even had a replacement power supply for me. Fair pricing fast and expert level knowledge/tools.

The shop interior looks like what it is - a computer lab, not a retail operation, but don't be put…read moreoff. Alfa's Tan owner Nguyen and tech Huy Phan are both customer oriented - and really know their stuff. My Win10 PC needed a CPU, GPU, nVME hardware and software upgrade - they took time to answer all my questions, resolved several problems that arose, kept me in touch throughout, and completed the job gracefully and on their original estimate. Recommend them highly!

I had several issues connecting my new soundbar to a new TV. Lee arrived within hours of contact…read moreand did a terrific job both connecting these devices and explaining how to use and optomize for my personal use. A terrific experience and I highly recommed using him for AV services! Kevin K

Just bought a pair of great speakers for a great price. Lee was wonderful to deal with…read more Would be better if they had a showroom.