I absolutely do not recommend this company. I sent a phone in and new new Samsung galaxy s25+ with the original box and charger. They claimed the phone was locked and broken screen. The phone was not damaged at all in fact I'm leaving this review on the very device they claimed was broken and I assure you the phone is mint. When I requested to have the device returned to me it seems that it struck a cord and the literally threw just the phone in a box and mailed it to me but not before I had to figure out how to pay UPS to return it to me. I did not receive the original box from Samsung back nor did I receive the charger or any other literature that was inside the box. These people will not respond to me by email or phone and are simply ignoring me. So beware this place isn't worth the hassle. read more

All I can say is WOW. My mom severely cracked her iPhone screen to the point where her Face ID wouldn't even work anymore. We were on our way to the Apple Store to buy her a new one when I informed her that getting her screen replaced would be significantly cheaper. She was hesitant, but I convinced her to stop by TurtleScreen near her house after seeing great news articles about it online. We came in at 6:15PM just to inquire about pricing and their hours - thinking they wouldn't be able to do a same day repair given they close at 7PM. However, they squeezed us in as soon as we came through the doors and by 6:45PM my mom had a brand new phone screen! She's so happy with how her phone looks and we were extremely impressed by the professionalism of the folks working at TurtleScreen qnd their efficiency. The prices are very reasonable for what you get and my mom ended up saving hundreds of dollars compared to getting a new phone! Can't recommend these guys enough! read more

A total scam. I paid 150$ for the back glass of my iPhone 14 Pro Max to be replaced and it's clear it was replaced with extremely poor quality glass. Within days (always being in a phone case mind you) it cracked and now a month after fixing the whole back is coming apart- I was better off not bringing my phone to them- it was in better condition before they switched the glass. Please bring your phone to an Apple Store and do not give these people your business. read more

Exceptional customer service! I was greeted with a smile and he was pleasant and professional the entire interaction which was a huge difference from the place in JP I just dealt with. Timely Turn-around Fortunately, they had the screen for my phone so I waited for only an hour or so, maybe 90 minutes. Quality Service I should have came here first. I know two other people who brought their phones here to get fixed and was very pleased. I was also very pleased with the quality of service. I highly recommend you bring your broken phones here to be repaired! Thank you Turtlescreen!!! read more

I had a really positive experience with TurtleScreen. I called ahead of time to make sure that they would be able to repair my cracked Samsung S8. The guy who answered delighted me by giving me two options: replace the glass ONLY (available if the screen still works) and replace the screen and battery and all that. I'd called around to a couple other places and every other place only offered the second option for the same price as TurtleScreen which was $220. The first option was $120. I learned that TurtleScreen is the only company in the area that has the capability to replace the glass under certain circumstances. The whole process took from 10:30 AM until about 3:30 PM. Now my phone is beautiful again! The work space is super no-frills, utilitarian. I think there might have been a chair for people who wait. I don't know who would want to wait there because it's not that inviting of a space. The three guys who worked there seemed hip and were really nice. They were polite and helpful. read more

This is my second time using Turtle Screen, and my experience this time could not have been more different than my first. I had them fix my phone screen two weeks ago. Everything looked good, but the glue holding the screen to the phone was defective, causing the screen to pop off and damage the phone. The shop receipt claims that they provide a 30-day warranty on parts and labor, but when I explained the situation, TurtleScreen refused to honor the warranty and tried to make me pay full price ($130) on the new screen. I offered to split the cost of the parts ($40 for an $80 screen) Eventually after a lot of arguing they agreed to do it for 1/2 price, even though this issue was clearly their fault. I understand that mistakes happen, but they refused to make good on their warranty. Beware of shoddy workmanship and poor customer service. PS: The first time I went to them, they offered a discount for a 5-star review, so take that into account too. read more

Aight, here's the run down. Saw an article on the Globe about these guys and ironically, I suffered from a shattered iPhone screen. Took the drive to Dorchester and am very happy that I did. The store may be a little difficult to locate as you drive by, but as you walk in that general area, you will see a side walk sign pointing to the direction of the store. If you're expecting a shiny, modern looking store, set your expectations real low. The decor is nothing to get excited over, but you're not there to sight see right? I believe it was the owner of the store that I was speaking to, was cordial and informative. Pretty much gave me the bare bone options of the Chinese brand screen replacement or the original Apple replacement. Went for the more expensive OEM replacement, which costed $90 for my iPhone 6+. I was told to come back 15-20 minutes, which was enough to eat a banh mi for lunch and walk across the street. My phone looked new again! I write this review one week later, and everything is functioning normally. I do like how there is I think a 30-day warranty on the purchase the screen. read more

Brought my iPhone 6S in for a screen replacement. Had been putting it off for quite some time but decided it was finally bothering me enough to get if fixed. I had heard about these guys in a Globe article read a little while ago. Whole thing was quick and with the current 20% discount they have on Yelp was able to get the OEM version for the price of the Chinese aftermarket one. Happy with the replacement so far no issues! read more

Best guys for phone repair. The only one in town with high end equipment for repair. Micro welding, dust control canopy, uv gel, the rates are unbeatable. They also do repair for other shops in Dorchester that upcharge. So don't go to middle man and deal directly. read more

I also saw an article on the Boston Globe which stuck in my mind. Google'd Dorchester for cracked screen repairs and they came up front and centered. While I could have taken my ipad 2 into a shop in the Pru or along Newbury St I am glad I took the drive. The shop was busy with technicians which included two guys in a plastic bubble clean room. This is important for dust control as well as static. They gave me an hour to complete the job and they were right on time. Great job by some local guys who can fix many devices other's can't. read more

Wow great side of the story, as if you were the victim. First of all you lied right off the bat about my phone. My phone was 100% functional and all it had was a broken screen. "NUMBER 1" Good job for sending the link to a screen that no one would even bother opening. When a customer comes into a store, any store, does he or she need to know where you buy your merchandise? No, that's on you. Also you said you had to buy my screen twice.. Why's that? Because you messed up the first one. I suppose I should tell you where to buy your parts and how much you should charge your customers too? "NUMBER 2" Again, where you buy your merchandise of none of your customers concern. We simply just want the job done and done right. If you cannot do a job I'm a timely manner, don't do the job. 3 weeks for a screen replacement because of a charging port in California? Also, what businesses out there can't even leave a voicemail? "NUMBER 3" How are you going to literally write that I did not come 7 times? I don't even understand this number 3 section. I came to this store 7 TIMES, drove from my house 7 TIMES, parked my car 7 TIMES, knocked on your door 7 TIMES. Are you serious? 3 times? This is a joke. S6 Edge isn't a easy phone to repair? Yes, if you don't know what you're doing. I brought my phone to CPR before and it was like $230 dollars, with only TWO trips, drop off and pickup. Wish I did it again, but you get what you pay for I suppose. "NUMBER 4" This is the most important. I WAS NOT RUDE, YOU'RE JUST INCOMPETENT. I threatened you? Trying to make yourself the victim? Are you kidding? This is a great business, I come in with fully functional phone with a broken screen, I come out with a partially functional phone with a new screen. That's a horrible trade. On top of that, 3 WEEKS. Do your job well and you people won't be rude. Reviews is good thing too, stop making yourself the victim and just be better. You fucked my phone up and wasted of a lot time. Also the last part of your reply makes you seem weak. Sorry about my negative reviews at 11pm at night. To the next person, please send all negative reviews before 11pm sharp or it'll seem like your world is falling apart. read more

Great service and work ethic. I got my cracked screen replaced in a blink of an eye with only $90 walking in. Would have had to pay more at the Apple store with an appointment booked in advance. read more

Great service, very quick, highly recommend!! Came in with an XS and got the screen fixed very fast, they have great service here!!

I was recommended to this spot by a friend and I finally stopped in yesterday to get my phone screen fixed. This was the best decision I made. The service was prompt ( I waited for the phone right there), super easy, and every one was friendly. Prices were very reasonable and the cheapest I was able to find. read more

They fixed my very broken phone. Great work ethic and fantastic service. Have already recommended a friend to have their stuff repaired by them. read more

Fixed my iPhone 7 screen in 20 minutes without an appointment for $60 (compared to $129 at Apple). The phone looks like it is new. I will definitely come back if I have issues in the future. read more

Quick battery replacement. Confirmation that my existing battery was my issue. Glad I stopped there instead of trying to find an Apple Store. read more

Have used this business multiple times now. Always incredibly knowledgeable and great customer service. Fixed very quickly and professionally. Would recommend to all. Thanks guys!!! read more

They fixed my iPhone X screen in about 30 minutes for $120 - significantly cheaper than other quotes I had received. The screen is perfect - seems better than it was before the break. Their work has a 90 day warrantee. Couldn't be happier with the service. read more

I went to Turtle Screen yesterday to get my cracked iPhone screen repaired. The sign above the store has a different name but look for the address and you will find it. I purchased the Apple screen and they did a great job. I was worried that more than the screen was damaged since my phone was run over by a car, but they tested it to make certain it worked before proceeding with the screen repair. Once the phone was repaired the person helping me was really patient and informative when I asked a bunch of questions about battery best practices. I would recommend this shop if you want to get your iPhone repaired. read more