Michael is amazing. We have 5 computers. Over the years he has successfully brought computers back…read moreto life. He has never disappointed us. Everyone that I have sent to Michael has been thrilled with him too. We highly recommend him. Pat and Ken Davis

Someone else already used the term "miracle worker", so I'll have to come up with something else…read more I have a Chuwi HiPad 11 Plus. It is one of the few Android tablets with a 4 x 3 aspect ratio...just like an iPad and perfect for reading letter-size PDFs. I managed to mangle the charging port. (Note to self: If you're inserting a charging cable, at an angle, and it resists, don't keep pushing!) All the wires were bent, rendering it unrepairable. It would have to be replaced. I asked ChatGPT for places that might be able to replace it. I got a list and and went down them one-by-one. No luck. They couldn't get the part, etc. Michael's wasn't even on the list! One of the places that was on the list is Fix 'n' Repair in Watertown. They couldn't handle it, but "there's a computer repair place around the corner. Maybe they could do something.." That's what brought me to Michael's. Whoever was manning the store looked at it and pronounced: they could get the part, but there was a little ding in the bezel. He was concerned that the screen might crack. If I knew the risks, it would be $95. An unbranded 4 by 3 tablet would cost about $200. He thought I'd be better off with a new tablet. But, then, I'd have this "potentially" fixable tablet sitting around mocking me. I left, leaning towards a new tablet. But, the next day I went back with a proposition: Don't order any parts. Try removing the screen. If it cracked, I'd pay whatever he thought was fair. If it didn't, we'd proceed with the repair. It didn't, but there was one small spot on the left edge that showed up blue on a black screen. It wasn't noticeable on a white green screen. He would proceed. What we thought might take a week or two (getting parts and repair) was done over the weekend. I couldn't be happier!

I run a sign company and as much as I know about my computer program I don't know everything about…read morecomputers them selves. I have used Bay State IT for about 5 years for everything from File back-up and retrieval to updates and new computer set-ups. He has a crew of knowledgable guys that have been able to fix and or assist in keeping my business running. It seems that things in the computer field change so quickly that a call to Bay State IT is needed to keep me up to date. Positive: Timely, efficient, knowledgable, easy to speak with and most importantly...within budget.

Sean at Bay State IT has bailed me out numerous times. Our family has a business with 20 or so…read morecomputers, mix of Mac and PC and a server, all different ages. Sean and his team keep us up and running so we can focus on what we do well. We know have a great back up plan and even back up offsite to our house. This is great when a harddrive goes down late at night and we have it saved elsewhere. Bay State keeps our server up and running and efficient. The best part is their patience and ultra quick response, they show up on time and fix it right every time.

Terrific service at a great price! I needed a new battery…read morefor my 2013 Macbook. The Apple Store does not repair units as elderly as mine, and they recommended a "certified Apple repair center" in Allston. I called them, and they told me it would take 2-3 business days AFTER they receive my computer (so obviously, they won't order the part until my computer is physically in their hands) and it would be $299. I called Orromac: $250 and they could get it back to me in 24 hours. So I dropped it off at 5:45pm yesterday. Osama called me at noon to tell me it was ready. It started up like a charm. So MUCH faster turnaround at $50 less. I am surprised other reviewers found this proprietor to be unfriendly. He could not have been nicer. Oh, and the screen hasn't been this clean since the day I bought it.

Osama is my new Genius Bar. Never going to or trusting Apple again. Apple repairs and customer…read moreservice aren't what they used to be, post Steve Jobs, post-pandemic. Highly recommend.

A quick update to my previous review: the short-term fix that Jim did for me 17 months ago (!!!!)…read morewas estimated to last a couple of months, so I bought a new laptop at that time and waited for things to slow down again before having him transfer the data to the new one for me. My old laptop just kept on going and I just left the new laptop in its box, tucked away in a closet. When the time came to finally go with the new one, I dropped both off with Jim and it was finished the next day. Call Jim with whatever computer issue(s) you are having!!!

Jim can be hard to get hold of, but he really knows his stuff. He gets to the bottom of complicated…read moreproblems very quickly, is a good teacher, and has a very sympathetic and reassuring manner. By far the best computer guru I have run into.

Called back right away, and said they were not the right ones, and recommended another business. A+…read morefor honesty Called back right away, and said they were not the right ones, and recommended another business. A+ for honesty.

Brilliant Geeks gets 5 stars, 2 thumbs up and lots of other kudos in my book. As I write this…read moreKostian is at my dining room table with my mom setting up her new laptop. He was recommended to her by a friend. I have been trying to figure out what was wrong with my mom's computer for months. Now that I have a Mac I'm not as good as trouble shooting with a PC that I used to be. She called Brilliant Geeks and explained the issues she was having. They determined that her laptop was on it's way out. He took the time to find out what her needs were, what her budget was and helped her find a new computer, placed the order for her and it was delivered the next day. Now he sits here transferring her files and walking her through all of the new features, bells and whistles. He also set up a shortcut to remote support so if she has issues in the future he is only a click away. This not only makes my mom very happy - it makes me very happy.

Achieve Networks is the last place you will need to go for any of your IT needs…read more Our company called them to assist with setting up our network and phones after we had completed a huge office renovation. They are professionals that do top notch work in a timely fashion. We were able to get multiple jacks for our computers and VOIP phones installed in every office. While they were at it, they made suggestions on how they could help us straighten out our network closet as well. We ended up just having them reorganize the the firewalls and switches so now it looks nice and neat. We also had some questions on how best to deploy some of our in-house software. They were able to consult with us and recommend a cloud solution that provides high availability with the capacity to handle disaster recovery. Best IT service experience we've had in a long time. I actually have them on speed dial.

We have been partnering with Achieve for 2 years now and have been so impressed with their service…read morethat we have outsourced all our vendor management to them. This saves us countless hours a month dealing with ISP outages and other third-party issues, so that we can concentrate on our business.

Extremely Knowledgeable and Affordable Computer Specialist. Helped me get everything running again…read more Just starting out. Get him while you can. I highly recommend!!! Thank you Aaron!!

Call Andy! has been our Mac IT consultants for quite some time now. If you have a Mac, you NEED…read moreCall Andy! There's just no question about it. Call Andy! hires ONLY top-notch, top of their game IT professionals, who are not just knowledgeable about Macs, but also about various cross-platform programs used by many companies now for file-sharing and project management and such. They are also very knowledgeable on Adobe products... an absolute MUST if you are in the Graphic Design field. I can't say enough! They've helped me out of several jams, and continue, in my opinion, to be my top pick for Mac IT consulting and service! A PC dominant consultant may only get you so far, but Mac users know that Macs function differently and need specialized service that ONLY a Mac consultant like Call Andy! can provide.

Call Andy team has been providing IT support to our company for almost two years and I highly…read morerecommend. They are super easy to communicate with, have a highly trained and diverse staff - and they basically know a lot about IT.