Our PC computer crashed on a Saturday morning and could not repair itself. OH NO! I started calling everyone I know to see what I could do, but no one could help....
Finally I called my "IT" nephew - who said "Your computer can't repair itself? Oh - that's not good......Go on Yelp and find a good repair company." He said someone needed to open the hard drive to look at it and see what was wrong - and that I needed a professional. NOT the "Geek Squad" or any other repair people in big stores. They are not necessarily PC or Mac experts.
I found Mac & PC guys on Yelp and called to explain my situation. Mohammed could not have been nicer. He told me to bring it in- he thought it was either the hard drive (it may have crashed) or Windows was corrupted. He would have to test it and diagnose it to know what was going on.
I drove it there and dropped it off. He told me he would start testing it, and by the time they closed at 5 pm he would call and update me, or call sooner if he knew.
He called me right before 5 pm. He said that the hard drive was good, but Windows was corrupted. They are closed on Sunday, but that Monday morning he would come in, transfer everything he could back to the hard drive and then reinstall everything. However, some files would be lost if they were Windows files- since that was what was corrupted. But if the hard drive had crashed we would have lost everything, so this was actually good news.
I also had thousands of pictures which is why it took a bit longer. We also had to find the receipt showing we purchased Windows/Microsoft Outlook etc., and email it to him so it could be all reinstalled.
He called me Monday afternoon and said it was done! I was so excited. I went to get it, and all in all, the diagnostic fee , the back up fee and reinstall and to transfer all our things back on the computer was less than $200. He also gave me $10.00 off as I mentioned I found him on Yelp.
I brought it home and he was right- we had lost the "C" drive. Full of important things...... We tried to get it back and got some, but were very upset. I called Mohammed to see if he could help and he had me bring in the computer and tried recovery for 2 days. But we couldn't get any more files.
However, he went WAY over and beyond what he had too - and did not charge us for doing that. So I am happy to let everyone know that this is a great local business with guys that know what they are doing and have good reasonable prices and really go the extra mile.
Thank you!!!! read more