The in store pick up was difficult but the gentleman at the desk was very patient and helpful

Wish I read this review first. Went to look into getting Apple Car Play unit replaced. First the store was pretty empty, and had to wander a bit before finding car tech area. It wasn't labelled. Shelves were fairly empty with no information that would help a buyer posted anywhere. When there was a sale person they wandered around without looking at me. Finally asked for help and a salesman came out from the back. He had to consult his phone to see which one I needed, which I get but doesn't make me feel like they know their products. Said it would be over a month to wait for the install, which was weird as the store was empty. On the way out someone asked if I found everything I needed. Where was he on the way in? Same place, just didn't offer to help me. Feels like a dying big box store. Stay away. Let's hear it for smaller retailers where the employees know their product AND have customer service skills. read more

Before you buy anything from this store, take 10 seconds and try to send or contact them through email. They have deliberately scrubbed all email addresses from the web. They are hiding. If you follow the web page, after about 4-5 clicks,,, they want to charge your credit card to continue your conversation with a BOT read more

Zero stars. Tried to return an Amazon fire stick today. Never taken out of the box, plus I had the receipt. However, I'm a few days after their 15 day return policy, which is absurd. They absolutely refused to give me a refund, not even a store credit. You have to purchase their membership plan to get a refund. I don't shop there enough to need a membership. Stupid. I definitely won't give Best Buy my business anymore and they'll go under, I'm sure. read more

Thanks to Brandon, Lenny and Geek Squad techie Jason. This place has a great team and are very friendly and are willing to guide/direct you on all your techie needs. I'll be there soon to have my dash cam installed the correct way!!! I'm not the best DIY person!! read more

Been doing buisnes with Best Buy for year. After speaking with the manager at that store decided to end buying anything at all from their stores. Few day pasts the 15 day return policy and wouldnt take it back. We were sick and couldnt get there sooner. We are so done with them. They will surely go under like the rest of their stores with heartless manager like this one. Goodby Bestbuy. read more

Best service and Location....I've been buying here all my cellphones, apples products and coffee machine for the last 15 years! Can't find any complaints about Best Buy is the Best electronic store around. read more

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Wow, what a mess! I ordered a TV on Friday and it was meant to be delivered Saturday. I needed it for Sunday. No sign of it, and tracking says they'll let me know when it ships. I can't cancel the order. Instead they said I should wait to receive it and if I don't want it I can bring it back to the store for a refund. The date they promise delivery before they refund it is two weeks from now! If I was able to shlep a TV to the store I would have picked it up there in the first place. Now I have to line someone up to carry it out to the car for me and hope someone from the store will come out and get it. What awful service on what should have been a simple transaction. read more

I am so frustrated with Best Buy's Customer Service. After arriving home I discovered that the Geek Squad transferring my data from my old PC to my newly purchased PC (at Best Buy) neglected to give me the power cord to my old PC. I attempted to call the Dedham location (number listed on-line and on my receipt) but trying to get through the automated operator then waiting over 5 minutes to get a customer service live person only to find out it you get their national location. I was told the local store opted out of receiving calls. This is outrageous!!! It is more annoying when you go to the store and watch several store personnel just hanging out doing absolutely nothing. WHAT EVER HAPPENED TO CUSTOMER SERVICE????? read more

Absolutely useless, went to Plymouth location to get a battery for a Samsung phone of course they did not have in stock. Manager there said go to Dedham Location because they are authorized Samsung technicians. Drove to Dedham, the guy from Geek squad went on a rant how he can only work on certain Samsung versions, blah blah blah and basically told to beat it in a nice way. Never go to a Best Buy again read more

Big shout out to Lenny for all his cable help and guidance today. Even walk in back to help find it for me and cashed me out. Tier 1 customer service. Thanks Lenny!!!! read more

It has gone completely downhill to my opinion. Yes you can buy electronics and appliances but they're trying to be like Apple where you have to be in line to talk to a rep. We try to buy a television for my daughter and we had to wait forever to get a representative to just send it to check out. It's almost better just to order online. read more

My remote car starter stopped working just before the first snowfall. I made an appointments at Best Buy Dedham; Jason I. identified the issue and had me up and running in minutes. Very knowable, great service! read more

As of today (10/24/2023), I have ceased being a Best Buy customer. After years of being a loyal customer, the decision not to purchase anything from Best Buy anymore was easy because of its inability to accurately and effectively communicate the overlap of its Best Buy / Geek Squad extended warranty with the manufacturer's warranty. For example, the first year of the extended warranty runs concurrent with the manufacturer's warranty. Consumers like me wouldn't have purchased the extended warranty because it doesn't make economic sense for the first year. An extension that starts after the manufacturer's warranty expires is consumer-friendly and economically prudent. In my case, I purchased a television in December 2020 with a two-year extension; however, the overlap wasn't explained to me. Thus, I was under the impression I had three years of warranty. I learned the hard way because the television's panel needs to be replaced, but the warranty coverage is two years, which expired in early 2023. Another issue with the extended warranty offer is that one can only purchase it during the return period. In other words, Best Buy knowingly offers a service intentionally overlapping with the manufacturer's warranty rather than an offer genuinely beneficial to the consumer. Best Buy argues that the consumer directly works with the Geek Squad, with allegedly better customer service, rather than the manufacturer. Be that as it may, the economics isn't favorable because Best Buy has an expense outlay via the cost of the extension for the overlapping first year, which wouldn't be incurred dealing directly with the manufacturer. Finally, the apathetic response from the Dedham Geek Squad Manager, Mari, about my situation wasn't consumer-friendly. As an experienced manager, I understand Mari's position, yet she solely focused on reciting policy rather than trying to consider any amicable solution. No matter how small, an exception can be entertained and appropriately authorized to satisfy a loyal customer; however, Mari's mind was closed to any path forward. The poor representation of the extended warranty and Mari's indifferent attitude led me to cease my decades-long consumer relationship with Best Buy. read more

I counted nine of their staff sitting around socializing. One finally acknowledged my presence after I waited for someone to at least notice I was there. And when I pointed out that everyone else was apparently too busy lounging around , all I got was a shrug. I'll be buying my TV elsewhere. Judging by the other reviews, I have to wonder why corporate doesn't see a problem here. read more

Sophia the GM does not care about her customers. I had to tell her to apologize to me after a 13 minute conversation. After 4 hours of attempting to get services resolved, all she wanted to do was pass me on to another 800 #. Please go elsewhere! read more

Just had a delivery of an appliance. The rep who assisted us with the sale couldn't have been bothered and seemed annoyed that we took them away from their cell phone. The team that delivered the appliance caused likely thousands of dollars worth of damage to my home. The DROPPED and DRAGGED a fridge down the stairs of my home. Let's see how this claim process goes... read more

Their "price match" is a farce. I found an LG 86" 4K Ultra HD Smart Led TV on sale on their site, Model 86UM8070PUA, for $2,299.99. Good reviews for this model on every site, so I decide to purchase, but they advertise "Price Match Guarantee". So I google the set, and find it for cheaper on three different sites! The lowest price was from NewEgg.com. I read the fine print of the guarantee, and NewEgg is specifically mentioned as a site they allegedly match. All the other criteria match: it's not Black Friday, not a close-out price, they're in stock, not a special "flash" sale, etc. etc. etc. So I try to actually purchase the TV at the NewEgg price, and they said "NO!" They would not match! I asked why, and they said because the set on NewEgg was on sale! What? Well, so was theirs! "Regular price, $2,999.99, NOW Save $700!" So I decided to save $1000.99 and order from NewEgg with free shipping. I don't know how someone can legally advertise something and refuse to honor it, but it's usually a sign of a organization you don't want to deal with anyway. read more

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Very small store these days with no inventory. Really a disgrace for Best Buy name... If you need to purchase anything just drive to Natick location. read more

I love best buy because I cam find anythong I mesd hwre at a fair prize. Other than Amazon this is my other favorite shopping Center. I was just here doing a Promotion for Simple Mobile Powered by T-mobile. I found the latest games, computers, phones, and kitchen ware such as fridges. The staff is great and leaves you alone. And they are knowledgeable. I will stay they can use more staff. Everyone was asking me to help thwm because they didn't have enough staff. It was annoyong but tye staff was so kind to mw I helped out where I could. I'd say this place ia worth buyong at but the price ia fair in its game. I mean the price rate us is moderate and not alqays cheap but worth the buy. Come down amd buy whatever you need. read more

Best Buy Dedham - So many items at great prices - Computers Near Me - Dedham, Massachusetts

Avoid this Best Buy at all costs. We placed an online pickup order (ready in 1 hour, $700 worth of product, we'll email when it's ready). Since we received no email, we traveled an hour to the store to get it. The first associate (who was standing outside because the floor was closed due to remodeling) indicated that the order was not ready due to fraud processes and banking info (card was already authorized and charged) We again waited, and came back up 30 mins later after getting on the phone with the 800 line (who indicated the order was ready to be released), and the associates said customer service was lying and they didn't know where the product was. 5 mins before closing, we tried again and they indicated they "tried to look for it" but couldn't find it on their picking list and told us to cancel the order. $700 spent on 1 hour in-store pickup and 9 hours later, they didn't have the product. Save your energy and avoid online orders with Best Buy. I can understand the mess of a remodel, but at least they won't have to worry cleaning the remodeled store once they go out of business due to Amazon. read more

Oh boy. Not good. I am an older woman, could use some help lugging a printer through the store. I guess the 4 boys standing around in front have better things to do. No customer service in the printing department, although I was given directions to it. I asked for, and got, assistance bringing it to my car. The printer was returned today - same thing, I lug it in and no one helps. No one says, hey, can I show you another? Just train someone to do a return and I leave, glad to have the experience behind me. read more

I ordered a microwave oven. Told me ready for pick up later then promised on sign up. Then I changed it to delivery . It did not show when promised they told me it was a guesstimate . They grab you with a date of delivery that they can not fulfill and then tell you they can't cancel your order because it's being processed . Horrible customer service and business practice. They take your money and screw you . Never ever do business with them read more

This delivery was scheduled 7a-1 pm today. I can give this kind of time frame like " sir I will be there sometime next month" " you can be prepared for this deliver because it can be anytime next month!!which is completely BS. I tried to contact to charged agent for this... tried several times, no response at all. Feels like completely being ignored wasting my weekend hrs. They are so professional for selling items. Doesn't give a shit after selling, being paid a money for that. Best Buy is "Worst BUY " to me. Just rent A truck, do it on your own. read more

With the type of customer service they have this place will probably be replaced by an Amazon warehouse. To be more specific, its the home appliances department within the store. They are more than happy to accept the order, take the money and when it comes to delivery, they have no clue when it will be delivered, or the status. Forget calling them, the Best Buy phone customer service is even more clueless than the store. And they love passing you to the next rep who will pass you to the next and so on.. I think the customer reps at Best Buy are rewarded by the number of transfers and length of time taken to resolve problems. And just to note, Best Buy does not have a way for customers to file a complaint with corporate. You are left at the mercy of the local store. read more

Heavy employ named Andrew was very rude and ignored me for 30 m at the register awful service

Best Best Buy Period, happiest employees I have ever seen, and dealt with. They helped me find all of my needs and then some! Will definitely be coming back to this Best Buy often! read more

Best Buy Dedham - Computers Near Me - Dedham, Massachusetts

They remodel this store making it the worse ever .. small as ever they don't sell nothing no more in there . They should have left the store how it was big with lots of options will not go back to this store ever read more

Once an epic store now a shadow of former self. Remodel resulted in a much smaller selection. Seems it is no longer worth the trip. Better to order on Amazon. read more

Horrible, geek squad is the worst they took my computer a month and a half ago girl told me they couldn't fix it because it's under Warranty with Dell but that she would send it to them dell will fix it then send it to me, a month and a half later they call me and say ooo we couldn't fix your computer and I have to send it to Dell, WTF! Complete waste of my time I can see why they are called geek squad, craaaaaaaaazy read more

Geek squad is a joke! Getting someone on the phone was mission impossible. After trying like 15 times and being on hold for like 6 hours, I was able to speak to someone. My fridge broke down. Repairman came to my house. He said it's cheaper to replace it because it needs too many parts. Geek squad just told me I have to wait 14 days to receive more than 5 parts needed to repair. If the parts don't arrive then I could have a new fridge. In the middle of this blazing heat, Covid and several small children in the house, they won't replace my fridge. I thought Best Buy was better than this. I'm so upset right now. But they wished me a good and bye bye I need to find a new place to shop for appliances. read more

I've been going here for a couple years now. Great service. Phil, in the TV/home theater department, helped me with some complicated home installation needs. I'll be back. read more

no inventory...other Best Buy stores in the general area have some sort of stock, but not this one.....better off shopping online.

Absolutely terrible store. I'm not sure if anyone here actually knows what they're doing or what's going on in the story. It is very poorly managed. I came here for an advertised Black Friday deal ($180 50" 4K Smart Tv) and was told by a worker named Peggy earlier in the week there'd be at least 100 and to show up around midnight. I showed up at 10 pm and waited in line for 3 hours just to find out they only had 8. This was not mentioned anywhere in the ad and I was blatantly lied to. People kept skipping the line in front of me and nothing was done about it. People outside of the line were grabbing tickets for items as well. Seriously? Why did I wait 3 hours in line? Why was this handled so poorly? Best Buy has lost my business for life. read more

I should be able to give them minus. Rude, ignorant staff. I stopped by the store to purchase an item. I'm aware of the mask rule , however I suffer with asthma and it's difficult for me to cover the whole face. I found the item and took it to the check out counter. I was the only person in line. I had my mask on but my nose was somewhat uncovered. As I stood there a white guy came up to me and rudely ordered me to cover my nose, I tried explaining to him that there was no one around me and I was just checking item out. He ripped the item out of my hand and told me that I was " not buy it" and the next second he and another black man practically pushed me out the front door. I'm 70 years old I'm barely 5 ft tall and these thugs treated me like I was a criminal. I've been a customer for years . I will never ever shop at Best Buy again. Bought same item at TARGET without any issues. read more

Ugh. I waiting 10 minutes at an empty checkout for anyone to come over and just let me pay for my item. I had to ask two different sales floor people where a USB stick was located. Each gave me different and bad directions. I just got over foot surgery so I really didn't appreciate Walking all over the store just to find a USB stick. read more

I had the worst customer service experience with this store. The store is being renovated. I had a schedule to drop my phone for repair which was arranged yesterday. The curbside crew Manager tried to turn me away. Stated I was not called by this store. I showed him my call log then he asked if I was there correctly for repair, the geek squad representative stated she was expecting me and she said she had alerted the front staff I was coming In Today. Instead of arguing and tell me yo ho to another store he should have checked.He never apologized for the mistake. I feel he was calling my a liar and I had to show proof I was there for a reason. The geek squad were professional however I had to make two trips to them for them to properly handle my issue. read more

I store tight now. Been here for 15 minutes. Ppl that work here walking around no one asked to help. Horriable disgusting customer service. I will go on amazon. read more

Just had to write concerning a product return. Didn't have sales slip and was just not happy with the new tablet I purchased. Returned for a different brand tablet. The exchange was effortless and the sales help couldn't have been better. Thank you Best Buy for making it easy. read more

Very poor customer service. Cable company was sending a guy to my home at noon today to fix issue w cable. Meanwhile tv remote is misplaced, not sure if it will be needed, but we decided to get a universal remote just in case. Tried CVS and Walgreens, nope. Was at BB Dedham when they opened at 11, only to discover they are in midst of renovations and purchases are online only w curbside pickup. Ordered remote control online. After 30 min. called the store to see if someone could bring it out, we are racing clock. Woman says cancel order and go inside and get it yourself, faster. I ask if she is actually in Dedham store, they are closed to walk in customers. Oh, no. Well nothing I can do she says. Attitude was not my problem, yawn. 30 min later I cancelled order. Cable guy came and fixed issues, did not need the missing remote thankfully. The difficulty of actually reaching a live person at BB and then the lack of customer service, if I could give 0 stars I would. read more