This store is close to home and there's always a helpful staff on hand. Prices are reasonable. And I'm never in the store for more than 10 minutes or so. Very quick shopping. It's much more pleasant shopping here than going to one of the larger hardware stores. read more

I recently went to this hardware store for a service. It was something I could have done myself but it would take time and exotic tools that I would rarely use, so I decided to just have them do it. They never did it. Weeks went by and I would drop in to check occasionally, "Did you do that thing?" and they gave me excuses, so I gave up and just did it myself in an afternoon. It occurred to me that I hadn't shopped at this place for a long time, and now I could articulate why. This isn't my grandfather's hardware store, where the clerk knew things about the houses in the area or the soil; local expertise. The stock is the same cheap Chinese junk that you can get anywhere, nothing is really built to last. Despite the calls to support local businesses, I don't see them out doing things in the community that might merit my loyalty. There's no lollipops for the kids or a big fat cat like when I was a young man. It's staffed by surly, bearded boys who politely tell you they are sorry but we don't stock what you are looking for. So if you haven't been for a while, trust your instincts. It's not that good an experience. read more

About the only thing they don't have in this store is the classic "If we don't have it, you don't need it" sign. And maybe they have one of those, but just can't find a place to display it. As neighborhood hardware stores go, this place is the genuine article. They have a wide range of fasteners (sold by the piece, not in poly-bags!), plumbing and electrical items appropriate to the kinds of houses found in the neighborhood, lawn and garden supplies, cleaning supplies, paint and -- most of all -- a very friendly, helpful and knowledgeable staff. (Ooops, I almost forgot to mention a handsome and somewhat aloof Maine coon cat named "Hershey" who protects the lawn and bird seed from mice and provides the store with senior management.) I've been involved in construction and renovation work for many years, and this kind of hardware store is getting difficult to find. ( I was working with a carpenter installing a huge Andersen bay window which is supported by internal wire cables. Atlas True Value had large turnbuckles, 10" through bolts and wire rope clamps all in stock. ) As might be expected, they're a little bit more expensive than the big-box Lowes and Home Depot, but I frequently find they're more economical because I can get first-quality items in the quantity I need and I don't have to spend the time and gas money to go miles when I need something. My only complaint is that they shorten their business hours during the summer months and close a little earlier on Sundays. read more

Atlas True Value Hardware - Hardware Stores Near Me - West Roxbury, Massachusetts

Been going here frequently for almost 20 years. They always seem to somehow have the part I need for any repair. Not a source for lumber or plywood, but pretty much anything else for yard or house maintenance they generally have. read more

The service here is excellent. I wanted a very specific lawnmower, an eco-friendly rechargeable electric lawnmower. The nice guy here ordered it for me, and it came in two days. They assembled it for me, learned how to use it, and then when I finally arrived to pick it up, the very nice guy taught me how to use the lawnmower. He even explained the three settings of lawn clipping discharge, and set it up on mulch for me. And then he very kindly helped me load it up in my vehicle. I returned again today for a Weber Grill. Again, great service. They showed me how to use it, explained the chimney accessory, gave me a rewards card, etc. They're awesome here and even though I live closer to the stores in JP, this place is worth the trip. read more

I hate to say bad things about a local business, and this may be my first negative review. But these guys have let me down in so many ways. Their prices are very high, and they don't have great hours, but these are things you sort of expect from an independently owned business (vs. the big box guys like Home Depot). That would all be something I could overlook if their service were good, but it is indifferent at best. My most recent example (of many) was when I called at 5 minutes before 5pm (closing time on Sunday) saying that I could be there in 5 minutes to buy a tank of propane so my cookout could go on as planned last night. The guy at desk said they were closing at 5 but he'd check with the owner if they could wait an extra minute or two for me -- I live about 3 minutes away, as I told him. He comes back on the phone and says the owner told him he is closing now and doesn't want me to come. I recognize that it's not a huge sale but if you are a neighborhood business surely you recognize that spending an extra 5 minutes is worth your time. I have reached my breaking point with these guys and will never go back. Now I just need to stop feeling guilty about it. read more

They are always so helpful here- always willing to check in the back etc. yesterday our shower faucet wasn't working- turns out we needed to replace just the faucet part (little teeth inside were stripped). I call here and described what I needed and the person looked for it in store- they didn't have but he called the JP to check too (they also didn't have). He gave me the number for the Hyde Park true value who did have the part and I was able to pick up right before they closed. A few weeks ago they helped me with blinds as well with the same helpful but not condescending tone which sometimes happens as a woman going into a hardware store. read more

These guys are so nice and knowledgeable, never condescending or clueless like at so many big chain stores. Love supporting a local business that is really invested in and part of the community. read more

The staff here are friendly, knowledgeable and helpful. As newcomers to the area, we now use this store instead of Home Depot. Prices are a little higher than HD, but they are close by and have a really good choice of hardware read more

Helpful and friendly staff, and they've always had items we need, even obscure things like a lobby dustpan and trash pickup tool/grabber.

I love True Value. Always find what I'm looking for and great customer service! They often have great sales and I always find myself spending too much time perusing the kitchen goods aisle. read more

I purchased a special order snow shovel online and had it shipped directly to the store for in store pick up and saved some money on the shipping. However the snow shovel was not assembled correctly. The handle was upside down and it was all scrapped up. I purchased a similar snow shovel from home depot, had it shipped to the store too, it came in a nice box, was assembled correctly, and looked brand new. read more

I recently moved around the corner from these guys, and was content to drive to home depot several miles away for a lot of my needs. But whenever home depot didn't have something, these guys did, and they were great about pointing me in the right direction for the tools I'd need for my home project. Terrific service and decently priced. They'll be my first stop from now on. read more

I want to add my praises to the others. I just moved to Roslindale, and I have made several trips to True Value. You are greeted immediately when you enter, and someone asks if they can help you before you roam the aisles. This is the antithesis of Home Depot, and these guys (I think they are all guys) deserve your business. read more

I moved to Roslindale a week ago and have already been in the store every day - great prices, friendly folks, local family-owned business! Highly recommend! read more

Great place! They sell everything! Very knowledgable staff, very friendly service. Highly recommend!

Love this place. Friendly, knowledgable staff w/ a sense of humor. Been going there for 3 years and only once did they not have what I needed. Its amazing what they can jam into that little space. read more

Great hardware store. Al, the owner, and his staff are knowledgeable and helpful. I am happy to have this fantastic store so close to home. Thank you! read more