Owner's brother-in-law must be a lawyer. More concerned about their bureaucratic process, than…read moremaking it easy on the customer. Long lead time and pricey too. Too many compromises and demands to want to deal with them.

We contacted this company because we wanted to get a fence. The company advised that it'll be…read moreseveral months until the fence can be built. This is common in our area right now, so we agreed and decided to start the process. We scheduled an appt and in mid-May Aaron Jenkins came to our property to take measurements. The meeting seemed to go well, the measurements were taken, and Aaron advised he would follow up with us within a week or two tops with a quote/plan. We did not hear from Aaron again. We waited and waited. Finally we contacted the main office for an update. They were shocked that Aaron left us hanging, and advised they would have him call us back ASAP. Well, he didn't. So we had to follow up AGAIN. Today, June 15th, we have received our bid. Aaron absolutely over priced the job with no price break downs. He lists the materials and the amount of material needed with a total price. He does not list the cost of these materials. $22,900+!!!!! IS ABSOLUTELY outrageous! I know previous reviews state that you get what you pay for but no honey, just no. This is completely inappropriate and I feel like you completely inflated the bill just because you didn't want to do YOUR job and provide us a quote. We will DEFINITELY be taking our business elsewhere. I am so disappointed we have waisted so much time on you.

I love the Farral outdoor chairs but the the shipping and packaging was so poor. There was no this…read moreend up on any of the boxes. Two out of three of the boxes the chairs were upside down. The chairs were loose in the boxes and has minimal protective packaging. One of the chairs arrived damaged and I had to return it via Fed Ex. Again the made in Turkey chairs are great. Whomever is in charge of boxing and shipping needs some training.

I was at Legacy Place this week and decided to check out this new furniture store, just to see what…read moreit was like and browse some new chairs and sofas. I was really impressed with the level of customer service! As soon as I walked in, I was greeted by Kara-Beth, who explained the store and the concept to me. It is owned by the same company that owns Wayfair and all the furniture in the store can be delivered to you in a matter of days. Some selections arrive as whole pieces, some are self assembly a la IKEA and you can also request a service that they have in partnership with Angie's (formerly Angie's List) where you can request assembly at the time of delivery. They have a nice selection of mostly mid-century looking and some more modern pieces including a lot of chairs and a few sofas. The pieces are definitely a step up from IKEA in appearance, but not as nice as West Elm, IMO. Most of the chairs I was eyeing are in the $300-$400 range and they had a sale going at the time I visited where there was an extra 15% off. What really impressed me more than the furniture was the thoughtful and personalized service. When I explained where I was looking to set up the chairs I was considering, Kara-Beth explained that it might be wise to consider swivel chairs so that people sitting side by side could orientate to themselves to face each other more comfortably during conversations. I never would have thought to consider it! What a great suggestion. I will definitely consider this store for future furniture purchases and it's so nice to know they can deliver quickly as we had to wait quite a long time to get a sofa from West Elm during peak COVID times.

Well stocked beautiful place. They have everything and you get excellent customer service.read more

We had excellent service and design help here. On our two visits we dealt with Patti Sylvester…read more She was an absolute joy to work with and was extraordinarily helpful. We have recently completed a major pool/patio area renovation. One of the first things we had to decide (out of so many things!) was the type of pavers we wanted for the pool apron and patio area. Our landscape/masonry company recommended Back Yard Living and Patti in particular. One can easily become overwhelmed at the sheer number of paver selections...various types and colors of stone abound. We took an initial walk through the store as well as outside where they have extensive examples laid out. We eventually narrowed things down but it was Patti who ultimately knew what questions to ask us and helped steer us to our final selection. The pavers and borders have since been installed and we couldn't be happier. We had to return to the store to decide on new pool coping. We hated the pool coping style that was there originially. There are a number of pool edges to choose from. We thought we wanted a flat edge but are happy we went with the "coastal cape design" that Patti showed us and recommended. We had a great experience here.

Man who owns the business is lovely but we bought an $800 dresser 6 months ago and all all of…read moredrawers fell apart and the runners inside came off.

I bought a cute organizing shelf for my son which they claimed was custom built here. It was…read morepurchased for about $300 around 6 months ago. I was told I could pay extra to have it finished (stained/painted). I just saw an instagram post of the same damn organizer which is ikea and costs $140!!! I will never go back to this untrustworthy shop.

Saltwoods made my custom dining room and coffee table and they are absolutely STUNNING. Highly…read morerecommend them - the process from start to finish was seamless from going in to pick out the wood and stains to having the tables delivered. They are very helpful making your vision become a reality.

I had been searching for a custom dining table online and was surprised to find Saltwoods was…read morearound the corner from us in Watertown. From the moment I contacted Dan, he was helpful and responsive. He listened to what we wanted and was patient with me when I changed my mind from a live edge to a traditional table. We sent a picture of the legs we wanted and he made them! The table was ready exactly when he said it would be, and Carlos was super helpful scheduling delivery. Even the delivery itself was wonderful. Can't say enough about these guys. We love our table. Can't stop looking at it.

What a great experience it was working with Madbury Road! They responded to emails quickly and fit…read moreus in to their schedule in DAYS, where everyone was speaking in months. The quality is top notch, the style options were more narrow than some other lines out there, but they have just enough options, IMHO. They brought the pieces we thought we wanted (and others as well, just in case) to our house, set them up, let us test them out and bing, bang, boom, we had our furniture! How easy is that? Easy to contact, easy to work with, same warranty, get it immediately. How do you go wrong??

We have had the Bali teak sectional and club chairs since 2014. We use them from Spring through…read moreFall and we get tons of compliments on them. The pieces were here within days of me calling and the quality has held up after all of these years. Not sure why people are still waiting ages for overpriced outdoor furniture. I'm so glad I found Madbury Road!

Great place for area rugs, and the staff is friendly and helpful, despite how busy the place is…read moreevery day. Terrific selection - we bought two area rugs recently and had to return one (too small), which was an easy, no stress process.

I always enjoy browsing this store but often don't find much. One exception was when I scored some…read moresweet coolers here at a significant discount off retail over the summer. I find the lighting and "artwork" here kind of tacky and low quality but they have some good functional items for organizing and for laundry as well as festive tableware and cooking items like measuring cups at good prices. Also check the Home Goods in the same plaza if you're looking for something specific.

This store is close to home and there's always a helpful staff on hand. Prices are reasonable. And…read moreI'm never in the store for more than 10 minutes or so. Very quick shopping. It's much more pleasant shopping here than going to one of the larger hardware stores.

About the only thing they don't have in this store is the classic "If we don't have it, you don't…read moreneed it" sign. And maybe they have one of those, but just can't find a place to display it. As neighborhood hardware stores go, this place is the genuine article. They have a wide range of fasteners (sold by the piece, not in poly-bags!), plumbing and electrical items appropriate to the kinds of houses found in the neighborhood, lawn and garden supplies, cleaning supplies, paint and -- most of all -- a very friendly, helpful and knowledgeable staff. (Ooops, I almost forgot to mention a handsome and somewhat aloof Maine coon cat named "Hershey" who protects the lawn and bird seed from mice and provides the store with senior management.) I've been involved in construction and renovation work for many years, and this kind of hardware store is getting difficult to find. ( I was working with a carpenter installing a huge Andersen bay window which is supported by internal wire cables. Atlas True Value had large turnbuckles, 10" through bolts and wire rope clamps all in stock. ) As might be expected, they're a little bit more expensive than the big-box Lowes and Home Depot, but I frequently find they're more economical because I can get first-quality items in the quantity I need and I don't have to spend the time and gas money to go miles when I need something. My only complaint is that they shorten their business hours during the summer months and close a little earlier on Sundays.